JSON twin: https://www.healthaidb.com/software/opendialog.json
OpenDialog
https://opendialog.ai/product/
OpenDialog is an enterprise conversational AI / AI agent management platform designed to build, deploy and govern compliant chatbots and digital assistants for regulated industries including healthcare.
OpenDialog provides a platform to design, test, deploy and manage conversational AI agents with features for safety, compliance, multichannel delivery, analytics and integrations to automate patient support, appointment scheduling, triage, onboarding and other healthcare interactions.
yes
2022
P1194
2025-09-07
commercial / proprietary
Contact vendor for pricing; demos and free trial/demo discussions available via vendor site.
enterprise_quote
2017
product
1.0
{
"company_name": "OpenDialog",
"company_url": "https://opendialog.ai",
"company_offices": [
"United Kingdom",
"United States"
],
"company_founding": "2022",
"product_url": "https://opendialog.ai/product/",
"categories": [
"conversational",
"patient-facing",
"administrative",
"clinical",
"generative AI",
"analytics"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://opendialog.ai",
"https://opendialog.ai/product/",
"https://opendialog.ai/about-us/",
"https://docs.opendialog.ai/",
"https://opendialog.ai/healthcare/",
"https://opendialog.ai/pricing/",
"https://opendialog.ai/support/",
"https://www.g2.com/products/opendialog-ai/reviews",
"https://www.capterra.com/p/232415/OpenDialog/",
"https://aws.amazon.com/marketplace/pp/prodview-o4fagkjcnnrea"
],
"summary": "OpenDialog is an enterprise conversational AI / AI agent management platform designed to build, deploy and govern compliant chatbots and digital assistants for regulated industries including healthcare.",
"description": "OpenDialog provides a platform to design, test, deploy and manage conversational AI agents with features for safety, compliance, multichannel delivery, analytics and integrations to automate patient support, appointment scheduling, triage, onboarding and other healthcare interactions.",
"target_users": [
"clinicians",
"patients",
"care coordinators",
"contact center agents",
"health system administrators",
"developers",
"IT/security teams"
],
"specialties": [
"primary care",
"outpatient care",
"patient engagement & support",
"telehealth",
"chronic disease management",
"mental health support",
"billing & insurance enquiries",
"care coordination",
"social care"
],
"regions_available": [
"United Kingdom",
"United States",
"European Union"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; demos and free trial/demo discussions available via vendor site.",
"license": "commercial / proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web"
],
"features": [
"No-code visual conversation builder",
"Semantic classification (intent interpretation)",
"LLM Actions (reasoning and text generation within flows)",
"Retrieval Augmented Generation (RAG) / document ingestion & vector search",
"Webhook actions for external system calls",
"ChatAPI / ChatUI and SDK for embedding agents",
"Multilingual support / translation",
"Live preview, test & launch",
"Visual conversation mapping",
"Hyper-detailed analytics and interaction reporting",
"Fine-grained control over decisioning and routing",
"Auditable, explainable decision logs",
"Behaviour tailoring via Webchat SDK (event hooks / custom message types)",
"Support for bring-your-own AI models / connectors to LLM providers",
"Document & knowledge source management"
],
"optional_modules": [
"Healthcare Digital Concierge",
"AI Co-Pilot",
"Autonomous AI Agents",
"RAG/document vectorisation services"
],
"integrations": [
"Webhook integrations (generic)",
"ChatUI / ChatAPI / SDK",
"EHR / EMR (generic integrations)",
"PAS (Patient Administration Systems) (generic)",
"Knowledge bases / document stores / vector stores",
"Third‑party LLM providers (bring‑your‑own)"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"ISO 27001",
"Cyber Essentials"
],
"certifications": [
"ISO 27001",
"Cyber Essentials"
],
"security_features": [
"Encryption (data at rest and in transit)",
"Access controls / role-based access",
"Audit logging / auditable outputs",
"Secure data storage"
],
"privacy_features": [
"Auditable outputs / explainable decisions",
"Access controls to protect sensitive data",
"Data encryption"
],
"data_residency": "",
"customers": [
"MyMeds & Me",
"PerfectFit",
"EDRLabs",
"CyberHelpline",
"BDO",
"Vehicle Replacement Group (Davies)"
],
"user_reviews": [
"Best about OpenDialog is user friendly interface in designing conversation flows as well as the analytics tool to track the performance.",
"It is a real time saver that makes client conversations very easy and helps boost my business."
],
"ratings": [],
"support_channels": [],
"training_options": [
"documentation",
"webinars"
],
"release_year": "2017",
"integration_partners": [
"Amazon Alexa"
],
"id": "P1194",
"slug": "opendialog",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/opendialog.json"
}
}