OpenDialog
JSON twin: https://www.healthaidb.com/software/opendialog.json
Company Name
OpenDialog AI
Product URL
https://opendialog.ai/product/
Company URL
https://opendialog.ai
Categories
Summary
OpenDialog AI offers a conversational AI platform tailored for regulated industries, enabling businesses to automate customer interactions while ensuring compliance and transparency.
Description
OpenDialog AI provides a no-code platform that combines generative AI with structured frameworks, allowing organizations in sectors like insurance, healthcare, and finance to automate complex processes and deliver human-like engagement. The platform emphasizes safety, transparency, and compliance, featuring tools like the SAFER AI Benchmark™ for evaluating AI agents across five essential metrics: security, appropriate query detection, fidelity in knowledge retrieval, compliance standards, and recognition of knowledge limitations. Additionally, OpenDialog offers AI agents such as Jamie and Selma, designed to automate customer service and sales processes, respectively, enhancing efficiency and customer satisfaction. The platform also integrates with tools like UiPath and AWS Marketplace, facilitating seamless deployment and scalability. OpenDialog is ISO 27001 certified, ensuring robust data security and compliance with industry standards.
Api Available
yes
Certifications
- FDA 510(k)
- CE/MDR
- ONC
- ISO
Company Founding
2017
Company Offices
Compliance
- HIPAA
- GDPR
- HITECH
- SOC 2
- ISO 27001
Customers
Data Residency
US/EU regions
Data Standards
- FHIR
- HL7 v2
- DICOM
- SNOMED
- ICD-10
Deployment Model
Features
- Semantic Classification
- LLM Actions
- Retrieval Augmented Generation
- Webhook Actions
- ChatAPI
- ChatUI
- Software Development Kit
- No-code Visual Builder
- Hyper Detailed Analytics
- Visual Conversation Mapping
- Live Preview, Test & Launch
- Multilingual Support
- Behavior Tailoring with Webchat SDK
- Text-to-Speech Functionality
- Contextual Understanding
- Proactive Notifications
- In-chat E-signature and Approval Capabilities
Id
SW1935
Integration Partners
- Brevo Marketing Platform
- Podium
- Tidio
Integrations
- UiPath
- SS&C Blue Prism
- Open GI
- Stripe
- AWS Marketplace
Languages Supported
- English
- Spanish
- French
- German
- Italian
- Portuguese
- Dutch
- Swedish
- Norwegian
- Danish
Last Updated
2025-10-11
License
commercial
Market Segment
Optional Modules
- Digital Concierge
- AI Co-Pilot
- Autonomous AI Agents
Os Platforms
- Web
- iOS
- Android
- Windows
- macOS
- Linux
Pricing Details
Contact vendor for pricing information.
Pricing Model
subscription
Privacy Features
- BAA available
- Consent Management
- Anonymization
- Data Minimization
Product Code
SW1935
Product Name
OpenDialog
Ratings
- 4.3/5 (11 reviews) - G2
- 4.5/5 (3,597 reviews) - G2
- 4.5/5 (2,393 reviews) - G2
- 4.6/5 (2,019 reviews) - G2
- 4.7/5 (1,795 reviews) - G2
- 4.8/5 (75 reviews) - G2
- 4.4/5 (65 reviews) - G2
- 4.3/5 (158 reviews) - G2
- 3.7/5 (97 reviews) - G2
- 3.6/5 (58 reviews) - G2
Regions Available
Related Urls
Release Year
2023
Security Features
- Encryption
- RBAC
- SSO/SAML
- Audit Logs
- 2FA
- DLP
Specialties
Support Channels
- email
- phone
- chat
- ticketing
- community
- 24x7
System Requirements
Major OS/DB/hardware needs, or empty if SaaS-only
Target Users
- insurers
- healthcare providers
- financial institutions
- admins
- developers
- compliance officers
- customer service teams
- sales teams
Training Options
- documentation
- webinars
- live_online
- onsite
- certification
Type
product
User Reviews
- Suprisingly easy and helpful tool
- Earning from AI
- Great ease of integration and use
- Great App
- Experience with OpenDialog AI
- Awesome usecase of AI
- Much more than a chatbot
- Exploring the Realm of Open Dialog AI
- Review of OpenDialog AI
Version
1.0
Alternatives
See related products
Canonical JSON
{
"product_name": "OpenDialog",
"company_name": "OpenDialog AI",
"product_url": "https://opendialog.ai/product/",
"company_url": "https://opendialog.ai",
"related_urls": [
"https://www.healthaidb.com/software/opendialog",
"https://elion.health/products/opendialog",
"https://www.aidoos.com/products/opendialog-ai/",
"https://slashdot.org/software/comparison/Inbenta-vs-OpenDialog-vs-The-Bot-Platform/"
],
"product_code": "SW1935",
"summary": "OpenDialog AI offers a conversational AI platform tailored for regulated industries, enabling businesses to automate customer interactions while ensuring compliance and transparency.",
"description": "OpenDialog AI provides a no-code platform that combines generative AI with structured frameworks, allowing organizations in sectors like insurance, healthcare, and finance to automate complex processes and deliver human-like engagement. The platform emphasizes safety, transparency, and compliance, featuring tools like the SAFER AI Benchmark™ for evaluating AI agents across five essential metrics: security, appropriate query detection, fidelity in knowledge retrieval, compliance standards, and recognition of knowledge limitations. Additionally, OpenDialog offers AI agents such as Jamie and Selma, designed to automate customer service and sales processes, respectively, enhancing efficiency and customer satisfaction. The platform also integrates with tools like UiPath and AWS Marketplace, facilitating seamless deployment and scalability. OpenDialog is ISO 27001 certified, ensuring robust data security and compliance with industry standards.",
"categories": [
"ai Clinical Documentation Integrity",
"patient Support Services",
"regulatory Compliance",
"administrative Operations",
"compliance Management",
"patient Engagement",
"insurance",
"healthcare Platform",
"financial Management",
"healthcare Technology",
"enterprise Solutions",
"Conversational Ai",
"Regulated Industries",
"Automation",
"Compliance",
"Customer Engagement",
"Insurance",
"Healthcare",
"Finance",
"Technology",
"Enterprise Software"
],
"market_segment": [
"enterprise",
"smb"
],
"target_users": [
"insurers",
"healthcare providers",
"financial institutions",
"admins",
"developers",
"compliance officers",
"customer service teams",
"sales teams"
],
"specialties": [
"Insurance",
"Healthcare",
"Finance",
"Customer Service",
"Sales Automation",
"Compliance",
"Data Security",
"Ai Integration",
"Enterprise Software",
"Automation"
],
"regions_available": [
"United Kingdom",
"United States",
"Europe",
"Australia",
"Canada",
"Asia",
"South America",
"Africa",
"Middle East",
"New Zealand"
],
"languages_supported": [
"English",
"Spanish",
"French",
"German",
"Italian",
"Portuguese",
"Dutch",
"Swedish",
"Norwegian",
"Danish"
],
"pricing_model": "subscription",
"pricing_details": "Contact vendor for pricing information.",
"license": "commercial",
"company_offices": [
"United Kingdom",
"United States",
"Australia",
"Canada",
"Germany",
"France",
"Spain",
"Netherlands",
"Sweden",
"Norway"
],
"company_founding": "2017",
"deployment_model": [
"SaaS",
"on_prem",
"hybrid"
],
"os_platforms": [
"Web",
"iOS",
"Android",
"Windows",
"macOS",
"Linux"
],
"features": [
"Semantic Classification",
"LLM Actions",
"Retrieval Augmented Generation",
"Webhook Actions",
"ChatAPI",
"ChatUI",
"Software Development Kit",
"No-code Visual Builder",
"Hyper Detailed Analytics",
"Visual Conversation Mapping",
"Live Preview, Test & Launch",
"Multilingual Support",
"Behavior Tailoring with Webchat SDK",
"Text-to-Speech Functionality",
"Contextual Understanding",
"Proactive Notifications",
"In-chat E-signature and Approval Capabilities"
],
"optional_modules": [
"Digital Concierge",
"AI Co-Pilot",
"Autonomous AI Agents"
],
"integrations": [
"UiPath",
"SS&C Blue Prism",
"Open GI",
"Stripe",
"AWS Marketplace"
],
"data_standards": [
"FHIR",
"HL7 v2",
"DICOM",
"SNOMED",
"ICD-10"
],
"api_available": "yes",
"system_requirements": "Major OS/DB/hardware needs, or empty if SaaS-only",
"compliance": [
"HIPAA",
"GDPR",
"HITECH",
"SOC 2",
"ISO 27001"
],
"certifications": [
"FDA 510(k)",
"CE/MDR",
"ONC",
"ISO"
],
"security_features": [
"Encryption",
"RBAC",
"SSO/SAML",
"Audit Logs",
"2FA",
"DLP"
],
"privacy_features": [
"BAA available",
"Consent Management",
"Anonymization",
"Data Minimization"
],
"data_residency": "US/EU regions",
"customers": [],
"user_reviews": [
"Suprisingly easy and helpful tool",
"Earning from AI",
"Great ease of integration and use",
"Great App",
"Experience with OpenDialog AI",
"Awesome usecase of AI",
"Much more than a chatbot",
"Exploring the Realm of Open Dialog AI",
"Review of OpenDialog AI"
],
"ratings": [
"4.3/5 (11 reviews) - G2",
"4.5/5 (3,597 reviews) - G2",
"4.5/5 (2,393 reviews) - G2",
"4.6/5 (2,019 reviews) - G2",
"4.7/5 (1,795 reviews) - G2",
"4.8/5 (75 reviews) - G2",
"4.4/5 (65 reviews) - G2",
"4.3/5 (158 reviews) - G2",
"3.7/5 (97 reviews) - G2",
"3.6/5 (58 reviews) - G2"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2023",
"integration_partners": [
"Brevo Marketing Platform",
"Podium",
"Tidio"
],
"id": "SW1935",
"slug": "opendialog",
"type": "product",
"version": "1.0",
"last_updated": "2025-10-11",
"links_json": {
"self": "https://www.healthaidb.com/software/opendialog.json"
}
}