JSON twin: https://www.healthaidb.com/software/hyro.json
Hyro
https://www.hyro.ai/healthcare/
Hyro provides HIPAA-compliant conversational AI and virtual assistants that automate patient access, scheduling, call center workflows, and common administrative tasks across phone, web, SMS and apps.
Hyro is an enterprise conversational-AI platform for healthcare delivering out-of-the-box AI assistants and call-center automation that integrate with EHRs (Epic, Cerner, eClinicalWorks), CRMs (Salesforce), CCaaS (Cisco, Genesys, Avaya, Amazon Connect) and other enterprise systems to automate appointment scheduling, physician search, prescription status, FAQ resolution, IT helpdesk deflection and conversational analytics while maintaining responsible/HIPAA-compliant operations.
yes
2018
P0762
2025-09-07
commercial proprietary
Contact vendor for pricing; enterprise deployment and implementation pricing; demos and trials available—contact Hyro for quote.
enterprise_quote
product
1.0
{
"company_name": "Hyro",
"company_url": "https://www.hyro.ai/",
"company_offices": [
"United States",
"Israel"
],
"company_founding": "2018",
"product_url": "https://www.hyro.ai/healthcare/",
"categories": [
"Patient-Facing AI Phone Calls",
"AI Contact Center Intelligence",
"Patient Engagement",
"Patient Scheduling"
],
"market_segment": [
"enterprise",
"healthcare providers",
"healthcare payers"
],
"links": [
"https://www.hyro.ai/",
"https://www.hyro.ai/healthcare/",
"https://www.hyro.ai/platform/",
"https://www.hyro.ai/integration/epic/",
"https://www.hyro.ai/integration/salesforce/",
"https://www.hyro.ai/responsible-ai/",
"https://elion.health/products/hyro",
"https://techcrunch.com/2023/05/31/hyro-secures-30m-for-its-ai-powered-healthcare-focused-conversational-platform/",
"https://appexchange.salesforce.com/appxListingDetail?listingId=1d79ef2e-5c95-40ff-99df-dde980f04bb2"
],
"summary": "Hyro provides HIPAA-compliant conversational AI and virtual assistants that automate patient access, scheduling, call center workflows, and common administrative tasks across phone, web, SMS and apps.",
"description": "Hyro is an enterprise conversational-AI platform for healthcare delivering out-of-the-box AI assistants and call-center automation that integrate with EHRs (Epic, Cerner, eClinicalWorks), CRMs (Salesforce), CCaaS (Cisco, Genesys, Avaya, Amazon Connect) and other enterprise systems to automate appointment scheduling, physician search, prescription status, FAQ resolution, IT helpdesk deflection and conversational analytics while maintaining responsible/HIPAA-compliant operations.",
"target_users": [
"patients",
"clinicians",
"call center agents",
"schedulers/administrative staff",
"IT/service desk teams",
"health system executives",
"payers"
],
"specialties": [
"primary care",
"radiology",
"cardiology",
"oncology",
"behavioral health",
"orthopedics",
"obstetrics/gynecology",
"pediatrics",
"urgent care",
"pharmacy/medication management",
"telehealth"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"Australia"
],
"languages_supported": [
"English",
"Spanish"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; enterprise deployment and implementation pricing; demos and trials available—contact Hyro for quote.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS",
"cloud",
"hybrid"
],
"os_platforms": [
"Web",
"Telephony/IVR (voice)",
"SMS",
"Live chat",
"Omnichannel contact center platforms"
],
"features": [
"Conversational AI / NLU-driven virtual assistants",
"Omnichannel deployment (web, voice, chat, phone)",
"End-to-end appointment scheduling and scheduling management",
"Physician/provider search with directory lookup",
"MyChart troubleshooting and patient record identification",
"Call center automation and voice AI agents",
"Rx / prescription management automation",
"Symptom triage (via partner integration)",
"Handoffs to live agents and CRM workflows",
"Conversational intelligence and analytics",
"Knowledge-graph powered responses and context-aware dialogue",
"GPT-enabled site search (Spot) / generative responses",
"Intent-less assistant activation (quick deployment)",
"Omnichannel reporting and conversational data export"
],
"optional_modules": [
"Scheduling Management (Epic-integrated workflow)",
"Physician Search module",
"MyChart skills module",
"Rx Management module",
"Conversation Intelligence / Analytics add-on",
"Voice AI Agents for contact centers"
],
"integrations": [
"Epic",
"Cerner",
"Salesforce",
"Twilio",
"Genesys",
"NICE inContact",
"Cisco (contact center)",
"Kyruus",
"Infermedica",
"Verbit (STT)",
"Microsoft Azure",
"Snowflake",
"Databricks",
"Google Cloud Healthcare API",
"Various telephony / contact center platforms (Five9, etc.)"
],
"data_standards": [
"FHIR",
"HL7 v2"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"SOC 2",
"GDPR",
"HITECH"
],
"certifications": [],
"security_features": [
"Encryption in transit & at rest",
"Role-based access control (RBAC)",
"SSO / SAML support",
"Audit logs / activity logging",
"2‑factor authentication (2FA)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Data minimization / configurable data retention",
"Consent-aware workflows"
],
"data_residency": "",
"customers": [
"Intermountain Health"
],
"user_reviews": [],
"ratings": [],
"support_channels": [
"email",
"chat",
"ticketing"
],
"training_options": [
"documentation",
"webinars",
"live_online"
],
"release_year": "",
"integration_partners": [
"Epic",
"Cerner",
"Salesforce",
"Microsoft Azure",
"Kyruus"
],
"id": "P0762",
"slug": "hyro",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/hyro.json"
}
}