Hyro

JSON twin: https://www.healthaidb.com/software/hyro.json

Company Name

Hyro

Product URL

https://www.hyro.ai/healthcare/

Company URL

https://www.hyro.ai

Categories

• administrative Operations
• patient Facing
• operational Management
• health Data Analytics
• Administrative
• Operational
• Analytics

Summary

Hyro offers HIPAA-compliant conversational AI solutions designed to enhance patient engagement and streamline healthcare operations by automating routine tasks across multiple channels.

Description

Hyro provides a suite of AI-powered tools tailored for healthcare systems, including call center automation, AI virtual assistants, and conversational intelligence analytics. These solutions aim to improve patient experience, scale operations, and alleviate staffing challenges by automating common interactions and providing actionable insights from patient data.

Api Available

yes

Certifications

• ISO 27001
• ISO 27017
• ISO 27018
• PCI DSS

Company Founding

2019

Company Offices

• United States

Compliance

• HIPAA
• SOC 2
• GDPR
• HITECH

Customers

• WVU Medicine
• Artera
• Kyruus
• Elion Health
• Kognition
• Infermedica
• HealthAiregister
• HealthCareITNews
• PR Newswire
• Digital Health

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2

Deployment Model

• SaaS
• cloud
• hybrid

Features

• Conversational AI / NLU-driven virtual assistants
• Omnichannel deployment (web, voice, chat, phone)
• End-to-end appointment scheduling and scheduling management
• Physician/provider search with directory lookup
• MyChart troubleshooting and patient record identification
• Call center automation and voice AI agents
• Rx / prescription management automation
• Symptom triage (via partner integration)
• Handoffs to live agents and CRM workflows
• Conversational intelligence and analytics
• Knowledge-graph powered responses and context-aware dialogue
• GPT-enabled site search (Spot) / generative responses
• Intent-less assistant activation (quick deployment)
• Omnichannel reporting and conversational data export

Id

SW1520

Integration Partners

• Salesforce
• Artera
• Kyruus
• Elion Health
• Kognition
• Infermedica
• HealthAiregister
• HealthCareITNews
• PR Newswire
• Digital Health

Integrations

• Epic
• Cerner
• Salesforce
• Twilio
• Genesys
• NICE inContact
• Cisco (contact center)
• Kyruus
• Infermedica
• Verbit (STT)
• Microsoft Azure
• Snowflake
• Databricks
• Google Cloud Healthcare API
• Various telephony / contact center platforms (Five9, etc.)

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise

Optional Modules

• Scheduling Management (Epic-integrated workflow)
• Physician Search module
• MyChart skills module
• Rx Management module
• Conversation Intelligence / Analytics add-on
• Voice AI Agents for contact centers

Os Platforms

• Web
• Telephony/IVR (voice)
• SMS
• Live chat
• Omnichannel contact center platforms

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• consent mgmt
• anonymization
• data minimization

Product Code

SW1520

Product Name

Hyro

Ratings

• 4.9 out of 5 on G2

Regions Available

• United States

Related Urls

• https://www.healthaidb.com/software/hyro
• https://www.kognition.info/directory/hyro/
• https://www.infermedica.com/partners/hyro
• https://wvumedicine.org/hyro/
• https://www.prnewswire.com/news-releases/artera-partners-with-hyro-to-launch-ai-powered-virtual-assistant-301982928.html
• https://digital.health/company-profile/hyro
• https://kyruushealth.com/news/kyruus-and-hyro-partnership
• https://www.prnewswire.com/news-releases/hyro-transforms-patient-care-with-ai-powered-assistants-and-ciscos-webex-contact-center-302285253.html
• https://elion.health/products/hyro

Release Year

2020

Security Features

• Encryption
• RBAC
• SSO/SAML
• audit logs
• 2FA
• DLP

Specialties

• General Healthcare

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Hyro's AI assistants and conversational analytics have really become an important part of the tech stack we use to optimize our engagement and to improve conversion rates. It's now a go-to place for many of us in the marketing team to understand the missing parts of our prospects' and customers' journeys.
• Their solution for lead generation and scheduling. It saves us a lot of time in booking meetings with their automation, and people hardly recognize it's an AI solution, because the experience is great.
• I'm very happy we chose to go with Hyro when we were looking for conversational AI vendors, especially as we chose them over some more so-called established names. The fact that they cover all conversation channels convinced me.
• We signed with Hyro almost 10 months ago and we're extremely satisfied. The ease of use and quick setup of the solution is what really stood out for me during the onboarding, we were able to start using it both for the website and phones in less than a week!
• On top of that, we get great insights that we share with our marketing and operations teams. We go back to the insights dashboard many times and it helps us to be more data-driven.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Hyro",
  "company_name": "Hyro",
  "product_url": "https://www.hyro.ai/healthcare/",
  "company_url": "https://www.hyro.ai",
  "related_urls": [
    "https://www.healthaidb.com/software/hyro",
    "https://www.kognition.info/directory/hyro/",
    "https://www.infermedica.com/partners/hyro",
    "https://wvumedicine.org/hyro/",
    "https://www.prnewswire.com/news-releases/artera-partners-with-hyro-to-launch-ai-powered-virtual-assistant-301982928.html",
    "https://digital.health/company-profile/hyro",
    "https://kyruushealth.com/news/kyruus-and-hyro-partnership",
    "https://www.prnewswire.com/news-releases/hyro-transforms-patient-care-with-ai-powered-assistants-and-ciscos-webex-contact-center-302285253.html",
    "https://elion.health/products/hyro"
  ],
  "product_code": "SW1520",
  "summary": "Hyro offers HIPAA-compliant conversational AI solutions designed to enhance patient engagement and streamline healthcare operations by automating routine tasks across multiple channels.",
  "description": "Hyro provides a suite of AI-powered tools tailored for healthcare systems, including call center automation, AI virtual assistants, and conversational intelligence analytics. These solutions aim to improve patient experience, scale operations, and alleviate staffing challenges by automating common interactions and providing actionable insights from patient data.",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "operational Management",
    "health Data Analytics",
    "Administrative",
    "Patient-facing",
    "Operational",
    "Analytics"
  ],
  "market_segment": [
    "enterprise"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins"
  ],
  "specialties": [
    "General Healthcare"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2019",
  "deployment_model": [
    "SaaS",
    "cloud",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "Telephony/IVR (voice)",
    "SMS",
    "Live chat",
    "Omnichannel contact center platforms"
  ],
  "features": [
    "Conversational AI / NLU-driven virtual assistants",
    "Omnichannel deployment (web, voice, chat, phone)",
    "End-to-end appointment scheduling and scheduling management",
    "Physician/provider search with directory lookup",
    "MyChart troubleshooting and patient record identification",
    "Call center automation and voice AI agents",
    "Rx / prescription management automation",
    "Symptom triage (via partner integration)",
    "Handoffs to live agents and CRM workflows",
    "Conversational intelligence and analytics",
    "Knowledge-graph powered responses and context-aware dialogue",
    "GPT-enabled site search (Spot) / generative responses",
    "Intent-less assistant activation (quick deployment)",
    "Omnichannel reporting and conversational data export"
  ],
  "optional_modules": [
    "Scheduling Management (Epic-integrated workflow)",
    "Physician Search module",
    "MyChart skills module",
    "Rx Management module",
    "Conversation Intelligence / Analytics add-on",
    "Voice AI Agents for contact centers"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "Salesforce",
    "Twilio",
    "Genesys",
    "NICE inContact",
    "Cisco (contact center)",
    "Kyruus",
    "Infermedica",
    "Verbit (STT)",
    "Microsoft Azure",
    "Snowflake",
    "Databricks",
    "Google Cloud Healthcare API",
    "Various telephony / contact center platforms (Five9, etc.)"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2",
    "GDPR",
    "HITECH"
  ],
  "certifications": [
    "ISO 27001",
    "ISO 27017",
    "ISO 27018",
    "PCI DSS"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "consent mgmt",
    "anonymization",
    "data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "WVU Medicine",
    "Artera",
    "Kyruus",
    "Elion Health",
    "Kognition",
    "Infermedica",
    "HealthAiregister",
    "HealthCareITNews",
    "PR Newswire",
    "Digital Health"
  ],
  "user_reviews": [
    "Hyro's AI assistants and conversational analytics have really become an important part of the tech stack we use to optimize our engagement and to improve conversion rates. It's now a go-to place for many of us in the marketing team to understand the missing parts of our prospects' and customers' journeys.",
    "Their solution for lead generation and scheduling. It saves us a lot of time in booking meetings with their automation, and people hardly recognize it's an AI solution, because the experience is great.",
    "I'm very happy we chose to go with Hyro when we were looking for conversational AI vendors, especially as we chose them over some more so-called established names. The fact that they cover all conversation channels convinced me.",
    "We signed with Hyro almost 10 months ago and we're extremely satisfied. The ease of use and quick setup of the solution is what really stood out for me during the onboarding, we were able to start using it both for the website and phones in less than a week!",
    "On top of that, we get great insights that we share with our marketing and operations teams. We go back to the insights dashboard many times and it helps us to be more data-driven."
  ],
  "ratings": [
    "4.9 out of 5 on G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2020",
  "integration_partners": [
    "Salesforce",
    "Artera",
    "Kyruus",
    "Elion Health",
    "Kognition",
    "Infermedica",
    "HealthAiregister",
    "HealthCareITNews",
    "PR Newswire",
    "Digital Health"
  ],
  "id": "SW1520",
  "slug": "hyro",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/hyro.json"
  }
}