Avaamo Conversational AI

JSON twin: https://www.healthaidb.com/software/avaamo-conversational-ai.json

Company Name

Product URL

Company URL

Summary

Avaamo Conversational AI is a HIPAA-compliant platform that enhances patient engagement through AI-powered virtual assistants, streamlining healthcare interactions across multiple channels.

Description

Avaamo Conversational AI offers a suite of virtual assistants designed to automate and personalize patient interactions, including appointment scheduling, medication management, and access to medical records. The platform integrates seamlessly with major Electronic Health Record (EHR) systems like Epic, Cerner, and eClinicalWorks, ensuring compliance with HIPAA regulations. Avaamo's solutions support over 30 languages and are accessible via web chat, mobile apps, SMS, and voice interfaces, aiming to improve patient experience and operational efficiency in healthcare settings.

Api Available

yes

Certifications

FDA 510(k)
CE/MDR
ONC
ISO

Company Founding

2014

Company Offices

Compliance

HIPAA
GDPR
SOC 2
ISO 27001

Customers

UCHealth
AmerisourceBergen
TrialCard
HPE
Nutanix
AWS
Podium
Tidio
Zendesk
Avoma
Aivo
Vorro's Healthcare AI Suite
Genesys Cloud CX
Boost.AI
ChatBot
Fathom
Chatsi
ModMed
Tebra
WebPT

Data Residency

US/EU regions

Data Standards

FHIR
HL7 v2
DICOM
SNOMED
ICD-10

Deployment Model

SaaS
on_prem
hybrid

Features

Real-time conversion of patient-provider conversations into structured clinical notes
Seamless integration with Epic EHR without native integration
Support for 50+ medical specialties with pre-trained models
Customizable templates for various medical documentation needs
Automatic language detection and multilingual support in 114 languages and dialects
Integration with major EHR systems including Cerner, eClinicalWorks, and Athena
HIPAA-compliant virtual health assistants delivering responsive, personalized patient care at scale
Omnichannel support including web chat, mobile apps, SMS, smart speakers, and voice
Pre-built skills for doctor/clinic finder, appointment management, medication management, EHR navigation, and urgent care
AI-powered self-service for appointment scheduling, test results, medication management, and more
Integration with Epic's ambient APIs across desktop (Hyperspace) and mobile (Haiku) environments
Support for 114 languages and dialects with automatic, bi-directional language detection and translation
Enterprise-grade security and compliance with HIPAA, GDPR, SOC 2, and ISO 27001
Real-time transcription with multi-speaker support and 90% accuracy
Low latency of <60ms for real-time speech recognition
Integration with contact centers to automate inbound and outbound calls, analyze interactions, and improve NPS
Support for intelligent routing in real-time, identifying call drivers and sentiment
Automated outbound campaigns to reach thousands of customers in minutes
Assessment of 100% of interactions for sentiments, compliance, and resolution to build holistic understanding of CX performance

Id

SW0948

Integrations

Epic
Cerner
eClinicalWorks
Athena
PACS
RIS
MyChart
MS-Teams
Slack
AllScripts
AMiON

Languages Supported

English
Spanish
French
German
Italian
Dutch
Swedish
Norwegian
Danish
Finnish
Belgian Dutch
Swiss German
Austrian German
New Zealand English
Singapore English
Japanese
Chinese
Korean
Portuguese
Russian

Last Updated

2025-10-11

License

commercial

Market Segment

enterprise
smb

Optional Modules

AvaamoPX for virtual assistant solutions delivering immediate, personalized assistance
Avaamo Ambient for AI-powered medical scribe capabilities
Live Agent for MyChart integration
Live Agent for HR integration
Voice AI Agents for contact centers
Agent Copilot for contact centers
Conversational Intelligence for contact centers
AutoQA for contact centers

Os Platforms

Web
iOS
Android
Windows
macOS
Linux

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

BAA available
consent mgmt
anonymization
data minimization

Product Code

SW0948

Product Name

Avaamo Conversational AI

Ratings

4.0 out of 5 (2 reviews) - Capterra
4.3 out of 5 (6,664 reviews) - G2
4.7 out of 5 (1,805 reviews) - G2
4.6 out of 5 (2,024 reviews) - G2
4.7 out of 5 (949 reviews) - G2
4.5 out of 5 (234 reviews) - G2
4.5 out of 5 (22 reviews) - Capterra
4.6 out of 5 (64 reviews) - Capterra
4.3 out of 5 (261 reviews) - Capterra
4.8 out of 5 (22 reviews) - Capterra

Regions Available

Related Urls

Release Year

2014

Security Features

Encryption
RBAC
SSO/SAML
audit logs
2FA
DLP

Specialties

Support Channels

email
phone
chat
ticketing
community
24x7

System Requirements

Major OS/DB/hardware needs, or empty if SaaS-only

Target Users

patients
clinicians
healthcare administrators
IT professionals

Training Options

documentation
webinars
live_online
onsite
certification

Type

product

User Reviews

Avaamo has provided us with a great platform to develop bots in multiple languages and to release them easily into client's portals and mobile apps.
Avaamo is a great competitor for Chatbot design.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Avaamo Conversational AI",
  "company_name": "Avaamo",
  "product_url": "https://avaamo.ai/healthcare-overview/",
  "company_url": "https://avaamo.ai",
  "related_urls": [
    "https://www.inc.com/profile/avaamo",
    "https://www.ithistory.org/db/companies/avaamo",
    "https://www.uchealth.org/innovation/portfolios/avaamo/",
    "https://www.customercontactweekdigital.com/events-chief-experience-officer-exchange/sponsors/avaamo-ai-inc",
    "https://www.ventureradar.com/organisation/Avaamo/a34aac11-5cbf-4ed5-b98e-f3585bc9065f",
    "https://www.ai-startups.org/video/avaamo/",
    "https://observatoire.lesdeeptech.fr/companies/avaamo",
    "https://www.healthaidb.com/software/avaamo",
    "https://elion.health/products/avaamo"
  ],
  "product_code": "SW0948",
  "summary": "Avaamo Conversational AI is a HIPAA-compliant platform that enhances patient engagement through AI-powered virtual assistants, streamlining healthcare interactions across multiple channels.",
  "description": "Avaamo Conversational AI offers a suite of virtual assistants designed to automate and personalize patient interactions, including appointment scheduling, medication management, and access to medical records. The platform integrates seamlessly with major Electronic Health Record (EHR) systems like Epic, Cerner, and eClinicalWorks, ensuring compliance with HIPAA regulations. Avaamo's solutions support over 30 languages and are accessible via web chat, mobile apps, SMS, and voice interfaces, aiming to improve patient experience and operational efficiency in healthcare settings.",
  "categories": [
    "patient Facing",
    "administrative Operations",
    "clinical Care",
    "diagnostic Support",
    "communication",
    "patient Engagement",
    "data Integration",
    "compliance Management",
    "language Services",
    "Patient-facing",
    "Administrative",
    "Clinical",
    "Diagnostic",
    "Communication",
    "Engagement",
    "Automation",
    "Integration",
    "Compliance",
    "Multilingual"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "patients",
    "clinicians",
    "healthcare administrators",
    "IT professionals"
  ],
  "specialties": [
    "General Healthcare",
    "Telemedicine",
    "Patient Engagement",
    "Healthcare It",
    "Ehr Integration",
    "Multilingual Support",
    "Hipaa Compliance",
    "Ai In Healthcare",
    "Healthcare Automation",
    "Patient Experience"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "India",
    "Germany",
    "France",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland",
    "Belgium",
    "Switzerland",
    "Austria",
    "New Zealand",
    "Singapore",
    "Japan"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Belgian Dutch",
    "Swiss German",
    "Austrian German",
    "New Zealand English",
    "Singapore English",
    "Japanese",
    "Chinese",
    "Korean",
    "Portuguese",
    "Russian"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "India",
    "United Kingdom",
    "Germany",
    "Australia",
    "Singapore",
    "Japan",
    "Canada",
    "France",
    "Netherlands"
  ],
  "company_founding": "2014",
  "deployment_model": [
    "SaaS",
    "on_prem",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Real-time conversion of patient-provider conversations into structured clinical notes",
    "Seamless integration with Epic EHR without native integration",
    "Support for 50+ medical specialties with pre-trained models",
    "Customizable templates for various medical documentation needs",
    "Automatic language detection and multilingual support in 114 languages and dialects",
    "Integration with major EHR systems including Cerner, eClinicalWorks, and Athena",
    "HIPAA-compliant virtual health assistants delivering responsive, personalized patient care at scale",
    "Omnichannel support including web chat, mobile apps, SMS, smart speakers, and voice",
    "Pre-built skills for doctor/clinic finder, appointment management, medication management, EHR navigation, and urgent care",
    "AI-powered self-service for appointment scheduling, test results, medication management, and more",
    "Integration with Epic's ambient APIs across desktop (Hyperspace) and mobile (Haiku) environments",
    "Support for 114 languages and dialects with automatic, bi-directional language detection and translation",
    "Enterprise-grade security and compliance with HIPAA, GDPR, SOC 2, and ISO 27001",
    "Real-time transcription with multi-speaker support and 90% accuracy",
    "Low latency of <60ms for real-time speech recognition",
    "Integration with contact centers to automate inbound and outbound calls, analyze interactions, and improve NPS",
    "Support for intelligent routing in real-time, identifying call drivers and sentiment",
    "Automated outbound campaigns to reach thousands of customers in minutes",
    "Assessment of 100% of interactions for sentiments, compliance, and resolution to build holistic understanding of CX performance"
  ],
  "optional_modules": [
    "AvaamoPX for virtual assistant solutions delivering immediate, personalized assistance",
    "Avaamo Ambient for AI-powered medical scribe capabilities",
    "Live Agent for MyChart integration",
    "Live Agent for HR integration",
    "Voice AI Agents for contact centers",
    "Agent Copilot for contact centers",
    "Conversational Intelligence for contact centers",
    "AutoQA for contact centers"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "eClinicalWorks",
    "Athena",
    "PACS",
    "RIS",
    "MyChart",
    "MS-Teams",
    "Slack",
    "AllScripts",
    "AMiON"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "Major OS/DB/hardware needs, or empty if SaaS-only",
  "compliance": [
    "HIPAA",
    "GDPR",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "consent mgmt",
    "anonymization",
    "data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "UCHealth",
    "AmerisourceBergen",
    "TrialCard",
    "HPE",
    "Nutanix",
    "AWS",
    "Podium",
    "Tidio",
    "Zendesk",
    "Avoma",
    "Aivo",
    "Vorro's Healthcare AI Suite",
    "Genesys Cloud CX",
    "Boost.AI",
    "ChatBot",
    "Fathom",
    "Chatsi",
    "ModMed",
    "Tebra",
    "WebPT"
  ],
  "user_reviews": [
    "Avaamo has provided us with a great platform to develop bots in multiple languages and to release them easily into client's portals and mobile apps.",
    "Avaamo is a great competitor for Chatbot design."
  ],
  "ratings": [
    "4.0 out of 5 (2 reviews) - Capterra",
    "4.3 out of 5 (6,664 reviews) - G2",
    "4.7 out of 5 (1,805 reviews) - G2",
    "4.6 out of 5 (2,024 reviews) - G2",
    "4.7 out of 5 (949 reviews) - G2",
    "4.5 out of 5 (234 reviews) - G2",
    "4.5 out of 5 (22 reviews) - Capterra",
    "4.6 out of 5 (64 reviews) - Capterra",
    "4.3 out of 5 (261 reviews) - Capterra",
    "4.8 out of 5 (22 reviews) - Capterra"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2014",
  "integration_partners": [
    "Zendesk",
    "Salesforce",
    "HubSpot",
    "Zoom",
    "AWS",
    "Nutanix",
    "Podium",
    "Tidio",
    "Genesys Cloud CX",
    "Boost.AI",
    "ChatBot",
    "Fathom",
    "Chatsi",
    "ModMed",
    "Tebra",
    "WebPT"
  ],
  "id": "SW0948",
  "slug": "avaamo-conversational-ai",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/avaamo-conversational-ai.json"
  }
}

Avaamo Conversational AI

Company Name

Product URL

Company URL

Categories

Summary

Description

Api Available

Certifications

Company Founding

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

Integration Partners

Integrations

Languages Supported

Last Updated

License

Market Segment

Optional Modules

Os Platforms

Pricing Details

Pricing Model

Privacy Features

Product Code

Product Name

Ratings

Regions Available

Related Urls

Release Year

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

User Reviews

Version

Alternatives

Canonical JSON