avaamo

JSON twin: https://www.healthaidb.com/software/avaamo.json

Company Name

Avaamo

Product URL

https://avaamo.ai/healthcare-overview/

Company URL

https://avaamo.ai/

Categories

Summary

Avaamo is an enterprise conversational AI platform delivering HIPAA-compliant virtual assistants for patient engagement, scheduling, revenue-cycle automation, and omnichannel contact-center automation.

Description

Avaamo provides pre-built and customizable intelligent virtual assistants (AvaamoPX and healthcare agents) that operate across voice, SMS, chat, email and EHR integrations (notably Epic) to automate appointment scheduling, medication/test reminders, billing inquiries, results delivery, outreach and contact-center workflows with SOC2 and ISO27001 security controls.

Api Available

yes

Certifications

Company Founding

2014

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

P0175

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

Proprietary commercial

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for deployment, licensing and implementation pricing; demos and enterprise pilots available.

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

2014

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Avaamo",
  "company_url": "https://avaamo.ai/",
  "company_offices": [
    "United States",
    "India"
  ],
  "company_founding": "2014",
  "product_url": "https://avaamo.ai/healthcare-overview/",
  "categories": [
    "patient-facing",
    "administrative",
    "contact-center",
    "conversational-ai",
    "generative-ai"
  ],
  "market_segment": [
    "enterprise"
  ],
  "links": [
    "https://avaamo.ai/",
    "https://avaamo.ai/healthcare-overview/",
    "https://avaamo.ai/conversational-ai-security/",
    "https://avaamo.ai/integrations/",
    "https://avaamo.ai/px/",
    "https://avaamo.ai/epic/",
    "https://avaamo.ai/ambient/",
    "https://avaamo.ai/about-us/",
    "https://www.linkedin.com/company/avaamo"
  ],
  "summary": "Avaamo is an enterprise conversational AI platform delivering HIPAA-compliant virtual assistants for patient engagement, scheduling, revenue-cycle automation, and omnichannel contact-center automation.",
  "description": "Avaamo provides pre-built and customizable intelligent virtual assistants (AvaamoPX and healthcare agents) that operate across voice, SMS, chat, email and EHR integrations (notably Epic) to automate appointment scheduling, medication/test reminders, billing inquiries, results delivery, outreach and contact-center workflows with SOC2 and ISO27001 security controls.",
  "target_users": [
    "patients",
    "clinicians (front desk/patient access)",
    "contact center agents",
    "revenue cycle / billing teams",
    "IT/healthcare administrators",
    "population health teams"
  ],
  "specialties": [
    "Patient access / scheduling",
    "Revenue cycle / billing",
    "Medication & test management",
    "Patient outreach & engagement",
    "Contact center / call center automation"
  ],
  "regions_available": [
    "United States",
    "Global / international (enterprise deployments)"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for deployment, licensing and implementation pricing; demos and enterprise pilots available.",
  "license": "Proprietary commercial",
  "deployment_model": [
    "SaaS",
    "VPC/isolated deployments",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Telephony/Voice (contact center)"
  ],
  "features": [
    "Conversational virtual assistants for patient engagement",
    "Omnichannel engagement (web, SMS, voice, mobile, chat)",
    "Appointment scheduling and reminders",
    "Medication and test notifications",
    "Billing and insurance automation / revenue cycle automation",
    "Outreach campaigns (interactive notifications)",
    "Live agent handoff / Live Agent for MyChart",
    "AI voice interactions / Voice Gateway",
    "Agent Copilot and copilot workflows",
    "Conversational analytics / reporting",
    "Pre-built healthcare skills and workflows",
    "Epic integration via Epic Connection Hub",
    "Secure multi-tenant deployments with VPC isolation",
    "Enterprise admin, role-based access controls",
    "Audit logging and compliance reporting"
  ],
  "optional_modules": [
    "Outreach for Healthcare",
    "Voice AI / Voice Gateway",
    "Agent Copilot",
    "Conversational Intelligence (analytics)",
    "Revenue Cycle Automation",
    "Live Agent for MyChart",
    "Answers (knowledge/QA module)",
    "A2A (agent-to-agent) communication"
  ],
  "integrations": [
    "Epic (Connection Hub / MyChart integration)",
    "MyChart (Epic patient portal integration)",
    "Contact center / telephony platforms (voice gateway)",
    "EHR systems (general EHR integration via APIs/FHIR)",
    "Scheduling systems (calendar/EHR scheduling)",
    "Billing / revenue cycle systems (general)",
    "SSO providers (SAML 2.0 identity providers)"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "SAML 2.0",
    "OAuth 2.0"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "CCPA",
    "CAN-SPAM",
    "NIST 800-171",
    "Cloud Security Alliance (CSA) guidance"
  ],
  "certifications": [
    "SOC 2 Type II",
    "SOC 3",
    "ISO/IEC 27001"
  ],
  "security_features": [
    "TLS encryption (data in transit)",
    "AES-256 / FIPS 140-2 encryption (data at rest)",
    "Multi-factor authentication",
    "SSO / SAML 2.0",
    "Penetration testing (third-party)",
    "Network isolation / VPC",
    "Server hardening (CIS benchmarks)",
    "Incident response team / processes",
    "Audit logging"
  ],
  "privacy_features": [
    "HIPAA-compliant handling of PHI",
    "GDPR compliance and policy",
    "Customer-driven audits and penetration testing",
    "Data minimization and controlled access"
  ],
  "data_residency": "",
  "customers": [
    "UCHealth",
    "Saint Luke's Health System",
    "Sentara Health",
    "Medcan",
    "Penske"
  ],
  "user_reviews": [
    "It has been great dealing and working with Avaamo. A cool product with quite a range of capabilities and nice operational experience.",
    "Pretty impressive solution for customer interactions.",
    "Seamless and powerful transition to real person support; not overly technical to implement in the first instance."
  ],
  "ratings": [
    "Gartner: 4.6/5 (Avaamo Conversational AI Platform)",
    "TrustRadius: 7.0/10 (Avaamo)",
    "G2: 4.2/5 (Avaamo)"
  ],
  "support_channels": [
    "email",
    "chat",
    "request demo/sales contact",
    "phone",
    "ticketing"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onboarding/implementation support"
  ],
  "release_year": "2014",
  "integration_partners": [
    "Epic (Epic Connection Hub / MyChart integration)",
    "Live Agent for MyChart",
    "Voice Gateway / Voice AI",
    "Outreach (Avaamo Outreach)",
    "Avaamo Agentic Platform integrations (platform SDKs)"
  ],
  "id": "P0175",
  "slug": "avaamo",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/avaamo.json"
  }
}