JSON twin: https://www.healthaidb.com/software/zyter-symphony.json
Zyter|TruCare
https://www.zyter.com/solutions/zyter-symphony/
Zyter Symphony is an AI‑orchestrated population health and outcomes‑management platform that automates administrative workflows, personalizes member engagement, and provides clinical decision support for payers and providers.
Zyter Symphony (Symphony™) is an enterprise population health / managed outcomes platform that combines agentic AI, workflow orchestration, interoperability, analytics, and clinical BPO services to automate prior authorization, utilization review, care/case management, member engagement, and real‑time clinical decision support with the goal of reducing cost of care and improving outcomes.
yes
2017
P1857
2025-09-07
proprietary commercial
Contact vendor for pricing, deployment tiers, and trial/pilot options.
enterprise_quote
2025
product
1.0
{
"company_name": "Zyter|TruCare",
"company_url": "https://www.zyter.com",
"company_offices": [
"United States",
"Czech Republic",
"India"
],
"company_founding": "2017",
"product_url": "https://www.zyter.com/solutions/zyter-symphony/",
"categories": [
"platform",
"AI orchestration",
"population health",
"virtual care",
"interoperability",
"clinical",
"administrative",
"patient-facing"
],
"market_segment": [
"enterprise",
"healthcare"
],
"links": [
"https://www.zyter.com/solutions/zyter-symphony/",
"https://www.zyter.com/",
"https://www.zyter.com/contact/",
"https://www.zyter.com/about-us/",
"https://www.zyter.com/solutions/trucare-population-health-platform/",
"https://www.zyter.com/learning/press-release-1/",
"https://www.zyter.com/privacy-policy-2/",
"https://www.linkedin.com/company/zytertrucare/",
"https://www.crunchbase.com/organization/zyter"
],
"summary": "Zyter Symphony is an AI‑orchestrated population health and outcomes‑management platform that automates administrative workflows, personalizes member engagement, and provides clinical decision support for payers and providers.",
"description": "Zyter Symphony (Symphony™) is an enterprise population health / managed outcomes platform that combines agentic AI, workflow orchestration, interoperability, analytics, and clinical BPO services to automate prior authorization, utilization review, care/case management, member engagement, and real‑time clinical decision support with the goal of reducing cost of care and improving outcomes.",
"target_users": [
"health plans / payers",
"care managers",
"case managers",
"population health teams",
"health system administrators",
"clinicians",
"clinical operations",
"managed services organizations (MSOs)"
],
"specialties": [
"population health management",
"chronic care management",
"care/case management",
"utilization management",
"prior authorization automation",
"remote patient monitoring integration",
"member engagement",
"clinical decision support"
],
"regions_available": [
"United States",
"International"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing, deployment tiers, and trial/pilot options.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS",
"cloud",
"hybrid"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"AI orchestration (multi-agent orchestration)",
"System integration agents (middleware/integration automation)",
"Workflow agents (automated workflow execution)",
"Voice agents (NLU/speech recognition-driven automation)",
"Knowledge agents (RAG + LLM decision support)",
"Data interoperability agents (cross-system data translation)",
"Omnichannel communications (chat, voice, SMS, email, video, file upload)",
"Embedded AI-driven interface for workflow automation",
"Process redesign methodology (RECODE)",
"Agentic automation for medical management lifecycles (UM, CM, MM, AAG)",
"AI-driven personalization and next-best-action",
"Expert services and transformation consulting",
"Monitoring and continuous learning (workflow tuning and retraining)",
"Proven scale infrastructure (high transaction volumes)"
],
"optional_modules": [
"Zyter Orchestrate (agent orchestration layer)",
"Zyter Collaborate (omnichannel engagement)",
"Expert services / RECODE process redesign",
"Integration/connectivity modules (EHRConnect/PortalConnect/EDIConnect)"
],
"integrations": [
"TruCare platform modules (TruCare Core, Connected, Insights, Virtual)",
"EHRConnect (EHR connectivity module)",
"PortalConnect (patient/member portal connectivity)",
"EDIConnect (EDI / claims and transactions connectivity)"
],
"data_standards": [
"HL7 FHIR",
"HL7 v2",
"APIs"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"FedRAMP-readiness"
],
"certifications": [
"FedRAMP-readiness"
],
"security_features": [
"AES-256 encryption (end-to-end)",
"Enterprise-grade security",
"Encryption at rest/in transit"
],
"privacy_features": [
"HIPAA compliance"
],
"data_residency": "",
"customers": [
"Fallon Health",
"Ohio Healthy Project",
"Group Health Cooperative of Eau Claire",
"Independent Care Health Plan",
"Lakeland Care",
"Dallas Regional Medical Center",
"Ribera Salud",
"Franciscan Health Alliance",
"Security Health",
"Gold Coast Health Plan"
],
"user_reviews": [],
"ratings": [
"KLAS Research - Zyter TruCare profile (listing, no public numeric score shown)",
"Glassdoor - Zyter|TruCare employer rating 3.0/5 (employee-submitted)"
],
"support_channels": [
"email",
"phone",
"ticketing",
"BPO AI-supported call centers",
"managed services / account support"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"training sessions / user training (per customer testimonials)"
],
"release_year": "2025",
"integration_partners": [
"Fallon Health (collaboration on TruCare Insights)",
"Epic (EHR integration via API referenced in customer testimonial)",
"Casenet (implementation/partner referenced)",
"Third-party RPM device vendors",
"EHR vendors (via EHRConnect)",
"Infinite Computer Solutions (channel/implementation mention)"
],
"id": "P1857",
"slug": "zyter-symphony",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/zyter-symphony.json"
}
}