JSON twin: https://www.healthaidb.com/software/zoom-healthcare.json
Zoom
https://www.zoom.com/en/industry/healthcare/
Zoom for Healthcare is Zoom's HIPAA-enabled telehealth and unified communications platform that delivers secure video visits, phone, chat and clinical workflow integrations for healthcare organizations.
A healthcare-focused edition of Zoom Workplace combining Zoom Meetings, Phone, Rooms, Team Chat, APIs/SDKs and healthcare add-ons (e.g., clinical notes, AI Companion, EHR integrations). Offers security/compliance resources (HIPAA BAA, GDPR, PIPEDA/PHIPA guidance), developer APIs for custom integrations, and packaged options for small clinics through enterprise deployments.
yes
2011
Multi-region cloud (US, EU, APAC) with region-based hosting options via Zoom cloud; customers can choose region/controls per offering
P1852
2025-09-07
commercial, proprietary
Small clinics: advertised from $16.99–$16.99 per user/month (up to nine licenses) on healthcare pricing page; paid add-ons and enterprise/prepaid packages available — contact vendor for mid/large enterprise pricing and trials.
subscription
2013
Browser support (modern Chrome/Edge/Safari/Firefox), Zoom desktop/mobile apps (iOS/Android/Windows/macOS), developer APIs/SDKs available; no on-prem DB required for standard SaaS deployments
product
1.0
{
"company_name": "Zoom",
"company_url": "https://www.zoom.com/",
"company_offices": [
"United States",
"Germany",
"Netherlands",
"United Kingdom",
"Ireland",
"China",
"India",
"Japan",
"Singapore",
"Australia"
],
"company_founding": "2011",
"product_url": "https://www.zoom.com/en/industry/healthcare/",
"categories": [
"telehealth platform",
"clinical",
"patient-facing",
"collaboration",
"communication"
],
"market_segment": [
"enterprise",
"smb",
"consumer"
],
"links": [
"https://www.zoom.com/en/industry/healthcare/",
"https://www.zoom.com/en/industry/healthcare/features/",
"https://zoom.us/pricing/healthcare",
"https://www.zoom.com/en/contact/",
"https://www.zoom.com/en/trust/",
"https://support.zoom.com/hc/en/articles/360038985451-HIPAA-Business-Associate-Agreement-BAA-",
"https://elion.health/products/zoom-healthcare",
"https://www.g2.com/products/zoom-workplace/reviews",
"https://support.zoom.com/hc/en/articles/360058655972-Cerner-App-Overview",
"https://developers.zoom.us/"
],
"summary": "Zoom for Healthcare is Zoom's HIPAA-enabled telehealth and unified communications platform that delivers secure video visits, phone, chat and clinical workflow integrations for healthcare organizations.",
"description": "A healthcare-focused edition of Zoom Workplace combining Zoom Meetings, Phone, Rooms, Team Chat, APIs/SDKs and healthcare add-ons (e.g., clinical notes, AI Companion, EHR integrations). Offers security/compliance resources (HIPAA BAA, GDPR, PIPEDA/PHIPA guidance), developer APIs for custom integrations, and packaged options for small clinics through enterprise deployments.",
"target_users": [
"clinicians",
"nurses",
"administrators",
"telehealth coordinators",
"IT/Dev teams",
"patients",
"health system executives",
"life sciences researchers"
],
"specialties": [
"primary care",
"mental/behavioral health",
"oncology",
"tele-ICU/critical care",
"radiology/remote consults",
"pharma / life sciences",
"home health / remote monitoring"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"European Union",
"Australia",
"New Zealand",
"Asia (select markets)",
"Latin America (select markets)",
"Global"
],
"languages_supported": [
"English",
"Deutsch",
"Español",
"Français",
"Indonesian",
"Italiano",
"日本語",
"한국어",
"Nederlands",
"Polski",
"Português",
"Русский",
"Svenska",
"Türkçe",
"Tiếng Việt",
"中文（简体）",
"中文（繁體）"
],
"pricing_model": "subscription",
"pricing_details": "Small clinics: advertised from $16.99–$16.99 per user/month (up to nine licenses) on healthcare pricing page; paid add-ons and enterprise/prepaid packages available — contact vendor for mid/large enterprise pricing and trials.",
"license": "commercial, proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android",
"Windows",
"macOS",
"Linux"
],
"features": [
"HIPAA-enabled video visits (Zoom Meetings) with waiting room and meeting controls",
"EHR-embedded telehealth (Epic, Cerner) launch from clinical workflows",
"Epic FHIR integration (launch + visit context)",
"AI-generated clinical notes / documentation assistance (Clinical Notes, AI Companion)",
"Secure chat / team messaging (Zoom Team Chat)",
"Cloud PSTN and enterprise telephony (Zoom Phone)",
"Virtual waiting room & patient check-in workflows",
"Appointment scheduling integration / calendar integration",
"Screen sharing and remote device viewing for clinical review",
"Recording with access controls and retention management",
"Zoom Rooms for patient-room and team collaboration",
"Webinars and Events for large-scale education",
"Contact center (Zoom Contact Center) for patient outreach",
"APIs, SDKs and webhooks for custom integrations",
"Breakout rooms and whiteboard for collaborative sessions",
"Audit logging and administrative controls",
"Role-based access and account/tenant management",
"Analytics and usage reporting"
],
"optional_modules": [
"AI Companion for Healthcare (custom lexicon / private knowledge)",
"Zoom Clinical Notes (AI-assisted documentation)",
"Zoom Phone (enterprise telephony)",
"Zoom Contact Center (CCaaS)",
"Zoom Rooms (hardware + room systems)",
"Custom AI Companion / paid AI add-on"
],
"integrations": [
"Epic (including Epic FHIR workflow integration)",
"Cerner",
"Ellkay (EHR connector)",
"CrowdOptic (surgical livestreaming integrations)",
"App Marketplace integrations (various EHR and healthcare apps)",
"PACS / imaging viewers (via partner integrations)",
"Scheduling/calendar systems (Outlook/Google calendar integrations)",
"Identity providers (Azure AD, Okta, other SAML/OAuth IdPs)",
"Third‑party telehealth partners and medical device partners"
],
"data_standards": [
"FHIR (Epic FHIR integration)",
"HL7 v2 (via integrations/partners)",
"DICOM (via imaging integrations/partners)"
],
"api_available": "yes",
"system_requirements": "Browser support (modern Chrome/Edge/Safari/Firefox), Zoom desktop/mobile apps (iOS/Android/Windows/macOS), developer APIs/SDKs available; no on-prem DB required for standard SaaS deployments",
"compliance": [
"HIPAA / BAA support",
"GDPR",
"PIPEDA / PHIPA",
"SOC 2",
"HITRUST",
"FedRAMP (Zoom for Government offering)"
],
"certifications": [
"SOC 2 attestation",
"HITRUST (attestation/reporting)",
"FedRAMP authorization (Zoom for Government)",
"ISO information security standards (public trust pages indicate ISO programs)"
],
"security_features": [
"Encryption in transit (TLS) and encryption at rest",
"SSO (SAML / OAuth2) and IdP integrations",
"Role-based access control (RBAC)",
"Audit logs and activity reporting",
"Multi-factor authentication (2FA)",
"Meeting controls (waiting room, lock meeting, participant controls)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available for healthcare customers",
"Privacy & data use controls (consent / cookie settings)",
"Data minimization and retention controls",
"Access controls and administrative policy enforcement"
],
"data_residency": "Multi-region cloud (US, EU, APAC) with region-based hosting options via Zoom cloud; customers can choose region/controls per offering",
"customers": [
"Moffitt Cancer Center",
"UDG Healthcare",
"Pike Creek Psychological Center",
"CrowdOptic",
"Opal HealthCare",
"9 of the top 10 U.S. hospitals (customers include top-ranked hospitals)",
"8 of the 10 largest U.S. health systems (unnamed on site)",
"7 of the top 10 global pharmaceutical companies (unnamed on site)"
],
"user_reviews": [
"Switched to Zoom Healthcare ($15.99 for individual/small clinic) — simple telehealth setup and familiar UI.",
"Reliable video quality and easy for patients to join; reduced no-shows.",
"Good for scaling virtual visits — integrates into existing workflows but advanced EHR integration sometimes needs IT support.",
"HIPAA-reviewed and straightforward for small clinics, though some users want deeper built-in clinical workflow features."
],
"ratings": [
"G2: Zoom Workplace / Zoom product family — thousands of third‑party user reviews across Zoom product pages (G2 product listings)",
"Capterra / software directories: Zoom Workplace/Meetings listed with generally high user satisfaction (multiple directory listings)",
"Industry recognition: cited on Zoom site as chosen by major hospitals and life sciences organizations (site claim)"
],
"support_channels": [
"phone",
"email (support ticketing)",
"online knowledge base/documentation",
"community forum",
"contact sales",
"live chat (through support portal)"
],
"training_options": [
"documentation",
"webinars",
"online learning center / self-paced courses",
"live online training",
"partner/onboarding services",
"partner learning center / certification pathways"
],
"release_year": "2013",
"integration_partners": [
"Epic (EHR integrations / marketplace apps)",
"Cerner (EHR integrations / marketplace apps)",
"CrowdOptic",
"Salesforce",
"Microsoft 365 / Outlook",
"Google Workspace",
"Slack",
"Philips (medical device / workspace integrations)",
"App Marketplace healthcare apps category (various ISVs)",
"Custom EHR and device integrations via Zoom APIs/SDKs"
],
"id": "P1852",
"slug": "zoom-healthcare",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/zoom-healthcare.json"
}
}