Zoho CRM

JSON twin: https://www.healthaidb.com/software/zoho-crm.json

Company Name

Product URL

https://www.zoho.com/crm.html

Company URL

https://www.zoho.com

Summary

Zoho CRM is a cloud-based customer relationship management platform that helps businesses manage sales processes, marketing activities, and customer support through a unified interface.

Description

Zoho CRM offers a comprehensive suite of tools for lead and deal management, sales automation, forecasting, customizable pipelines, and integration with over 600 applications, including Google Workspace, Microsoft 365, and Zoho’s own suite of tools. Its AI assistant, Zia, provides predictive analytics and smart recommendations, enhancing sales performance and decision-making. The platform is accessible via web, Android, and iOS, catering to businesses of all sizes with scalable solutions and a user-friendly interface. Zoho CRM is available in multiple languages and regions, offering flexible pricing models to suit various business needs.

Api Available

yes

Certifications

ISO 27001
SOC 2 Type II
PCI DSS
SOC 3
ISO 22301
ISO 9001
ISO 27017
ISO 27018
HIPAA
GDPR
CCPA
NIST Cybersecurity Framework

Company Founding

1996

Company Offices

Compliance

HIPAA
GDPR
ISO 27001
SOC 2 Type II
PCI DSS
SOC 3
ISO 22301
ISO 9001
ISO 27017
ISO 27018
CCPA
NIST Cybersecurity Framework

Customers

Human Resources
Information Technology and Services
Law Practice
Digital Marketing Manager
Business Development
Customer Service Representative
Director of Education
DISO
Verified User in Computer Software
Verified User in Law Practice

Data Residency

US, EU, India, Australia, Japan, Middle East

Data Standards

JSON
XML
CSV
XLS
XLSX
PDF
HTML
ICS
VCF
ZIP

Deployment Model

SaaS

Features

Sales automation
Marketing automation
Customer support
Analytics and reporting
Customization
Collaboration tools
Mobile access
Workflow automation
Document management
Email integration
Social media integration
Inventory management
Lead management
Pipeline management
Territory management
Forecasting
Gamification
AI-powered assistant
Customer portal

Id

SW2529

Integrations

Google Workspace
Microsoft Office
Slack
Shopify
Zapier
QuickBooks
Mailchimp
Twilio
Facebook
Twitter
LinkedIn
Zoho Creator
Zoho Flow
Zoho Projects
Zoho Desk
Zoho Campaigns
Zoho Survey
Zoho Social
Zoho Forms

Languages Supported

English
Spanish
French
German
Italian
Portuguese
Dutch
Russian
Chinese
Japanese
Korean
Arabic
Hindi
Bengali
Punjabi
Telugu
Marathi
Tamil
Gujarati
Malayalam

Last Updated

2025-10-11

License

commercial

Market Segment

enterprise
smb
consumer

Optional Modules

Zoho Analytics
Zoho Projects
Zoho Desk
Zoho Campaigns
Zoho Survey
Zoho Social
Zoho Forms
Zoho Recruit
Zoho Books
Zoho Inventory

Os Platforms

Web
iOS
Android
Windows
macOS
Linux

Pricing Details

Free plan for up to 3 users; Standard: $14/user/month; Professional: $23/user/month; Enterprise: $40/user/month; Ultimate: $52/user/month, all billed annually. Contact vendor for trial information.

Pricing Model

subscription

Privacy Features

Business Associate Agreement (BAA)
Data processing transparency
Data access controls
Data export restrictions
Data transfer restrictions
Data encryption
Data anonymization
Data minimization
User consent management
Data residency options

Product Code

SW2529

Product Name

Zoho CRM

Ratings

4.1 out of 5 on G2
4.4 out of 5 on G2
4.5 out of 5 on G2

Regions Available

Related Urls

Release Year

2005

Security Features

AES-256 encryption
TLS 1.2+ encryption
Role-Based Access Control (RBAC)
Multi-Factor Authentication (MFA)
Two-Factor Authentication (2FA)
Audit logs
IP restrictions
Data backups
Data retention policies
Incident response plan

Specialties

Support Channels

email
phone
chat
ticketing
community
24x7

System Requirements

N/A

Target Users

sales teams
marketing teams
customer support teams
business administrators
small business owners
enterprise managers

Training Options

documentation
webinars
live_online
onsite
certification

Type

product

User Reviews

Zoho CRM provides a centralised platform to manage leads, contacts, and client interactions in a much more structured way compared to spreadsheets. The automation features are especially helpful for follow-ups and reminders, which reduces manual work.
Zoho One stands out for its wide range of integrated business applications under one roof. The unified platform streamlines workflows, making daily tasks much more efficient. Customization options and seamless integrations with third-party tools are strong advantages.
I really like about Zoho CRM is how easy it is to use and how it helps keep everything in one place. It makes managing leads, follow-ups, and customer conversations feel more organized without being overwhelming. I especially appreciate how it helps build better relationships—everything’s at your fingertips, so you're not just selling, you're actually connecting with people, very supportive for our customers and immediate response from zoho helpdesk. Easy integration with other tools like outlook, jira. It took 3 month for us to implement this.
Affordable Pricing. Zoho CRM offers one of the most cost-effective solutions compared to other major CRMs like Salesforce or HubSpot. It has flexible pricing tiers and even a free plan for small teams.
I like best about Zoho CRM is its flexibility and ease of customization. The platform allows you to tailor modules, workflows, and dashboards to suit your specific business processes without needing extensive coding knowledge. The user interface is clean and intuitive, making it easy for new users to adopt quickly.
I love Zoho CRM’s robust automation features, which streamline repetitive tasks like lead follow-ups and workflow management, saving me tons of time. The AI assistant, Zia, is a standout, offering predictive insights and anomaly detection that help me prioritize high-potential leads. Its seamless integration with over 1,000 apps, including Google Workspace and Mailchimp, makes it incredibly versatile. Plus, the customizable dashboards and advanced analytics provide real-time insights that drive smarter decisions.
I love how the search feature can find an account with just a few letters or numbers. Excellent search feature. I love the smooth messenger and all the features it comes with including blocking reps from sending outside approved hours and it will give you a pop up and stop a text if you're sending a duplicate to the same person. Just a high quality CRM all around.
I like finding all the essential tools for all of the company's processes. Sales, marketing, after-sales service, reports, statistics, etc. But especially, the various modules specifically meet my marketing needs (online form with email automation + automatic completion of customer files). The tool saves a lot of time in organizing campaigns, but also allows us to obtain accurate results to improve them later. Customer service responds quickly to our inquiries with clear answers.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Zoho CRM",
  "company_name": "Zoho",
  "product_url": "https://www.zoho.com/crm.html",
  "company_url": "https://www.zoho.com",
  "related_urls": [
    "https://apps.apple.com/us/app/zoho-crm-sales-marketing/id444908810",
    "https://www.linkedin.com/showcase/zohocrm/",
    "https://elion.health/products/zoho-crm"
  ],
  "product_code": "SW2529",
  "summary": "Zoho CRM is a cloud-based customer relationship management platform that helps businesses manage sales processes, marketing activities, and customer support through a unified interface.",
  "description": "Zoho CRM offers a comprehensive suite of tools for lead and deal management, sales automation, forecasting, customizable pipelines, and integration with over 600 applications, including Google Workspace, Microsoft 365, and Zoho’s own suite of tools. Its AI assistant, Zia, provides predictive analytics and smart recommendations, enhancing sales performance and decision-making. The platform is accessible via web, Android, and iOS, catering to businesses of all sizes with scalable solutions and a user-friendly interface. Zoho CRM is available in multiple languages and regions, offering flexible pricing models to suit various business needs.",
  "categories": [
    "sales Enablement",
    "marketing Automation",
    "customer Support",
    "health Data Analytics",
    "administrative Operations",
    "software Development",
    "data Integration",
    "mobile Solutions",
    "ai Clinical Documentation Integrity",
    "predictive Analytics",
    "Sales",
    "Marketing",
    "Customer Support",
    "Analytics",
    "Automation",
    "Customization",
    "Integration",
    "Mobile Access",
    "Ai Integration",
    "Forecasting"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "sales teams",
    "marketing teams",
    "customer support teams",
    "business administrators",
    "small business owners",
    "enterprise managers"
  ],
  "specialties": [
    "Lead Management",
    "Deal Management",
    "Sales Automation",
    "Forecasting",
    "Customizable Pipelines",
    "Ai-powered Analytics",
    "Multichannel Communication",
    "Workflow Automation",
    "Integration With Third-party Applications",
    "Mobile Accessibility"
  ],
  "regions_available": [
    "North America",
    "Europe",
    "Asia",
    "Australia",
    "Africa",
    "South America"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Russian",
    "Chinese",
    "Japanese",
    "Korean",
    "Arabic",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Telugu",
    "Marathi",
    "Tamil",
    "Gujarati",
    "Malayalam"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Free plan for up to 3 users; Standard: $14/user/month; Professional: $23/user/month; Enterprise: $40/user/month; Ultimate: $52/user/month, all billed annually. Contact vendor for trial information.",
  "license": "commercial",
  "company_offices": [
    "India",
    "United States",
    "United Kingdom",
    "Australia",
    "Singapore",
    "Japan",
    "China",
    "United Arab Emirates",
    "Mexico",
    "Brazil"
  ],
  "company_founding": "1996",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Sales automation",
    "Marketing automation",
    "Customer support",
    "Analytics and reporting",
    "Customization",
    "Collaboration tools",
    "Mobile access",
    "Workflow automation",
    "Document management",
    "Email integration",
    "Social media integration",
    "Inventory management",
    "Lead management",
    "Pipeline management",
    "Territory management",
    "Forecasting",
    "Gamification",
    "AI-powered assistant",
    "Customer portal"
  ],
  "optional_modules": [
    "Zoho Analytics",
    "Zoho Projects",
    "Zoho Desk",
    "Zoho Campaigns",
    "Zoho Survey",
    "Zoho Social",
    "Zoho Forms",
    "Zoho Recruit",
    "Zoho Books",
    "Zoho Inventory"
  ],
  "integrations": [
    "Google Workspace",
    "Microsoft Office",
    "Slack",
    "Shopify",
    "Zapier",
    "QuickBooks",
    "Mailchimp",
    "Twilio",
    "Facebook",
    "Twitter",
    "LinkedIn",
    "Zoho Creator",
    "Zoho Flow",
    "Zoho Projects",
    "Zoho Desk",
    "Zoho Campaigns",
    "Zoho Survey",
    "Zoho Social",
    "Zoho Forms"
  ],
  "data_standards": [
    "JSON",
    "XML",
    "CSV",
    "XLS",
    "XLSX",
    "PDF",
    "HTML",
    "ICS",
    "VCF",
    "ZIP"
  ],
  "api_available": "yes",
  "system_requirements": "N/A",
  "compliance": [
    "HIPAA",
    "GDPR",
    "ISO 27001",
    "SOC 2 Type II",
    "PCI DSS",
    "SOC 3",
    "ISO 22301",
    "ISO 9001",
    "ISO 27017",
    "ISO 27018",
    "CCPA",
    "NIST Cybersecurity Framework"
  ],
  "certifications": [
    "ISO 27001",
    "SOC 2 Type II",
    "PCI DSS",
    "SOC 3",
    "ISO 22301",
    "ISO 9001",
    "ISO 27017",
    "ISO 27018",
    "HIPAA",
    "GDPR",
    "CCPA",
    "NIST Cybersecurity Framework"
  ],
  "security_features": [
    "AES-256 encryption",
    "TLS 1.2+ encryption",
    "Role-Based Access Control (RBAC)",
    "Multi-Factor Authentication (MFA)",
    "Two-Factor Authentication (2FA)",
    "Audit logs",
    "IP restrictions",
    "Data backups",
    "Data retention policies",
    "Incident response plan"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA)",
    "Data processing transparency",
    "Data access controls",
    "Data export restrictions",
    "Data transfer restrictions",
    "Data encryption",
    "Data anonymization",
    "Data minimization",
    "User consent management",
    "Data residency options"
  ],
  "data_residency": "US, EU, India, Australia, Japan, Middle East",
  "customers": [
    "Human Resources",
    "Information Technology and Services",
    "Law Practice",
    "Digital Marketing Manager",
    "Business Development",
    "Customer Service Representative",
    "Director of Education",
    "DISO",
    "Verified User in Computer Software",
    "Verified User in Law Practice"
  ],
  "user_reviews": [
    "Zoho CRM provides a centralised platform to manage leads, contacts, and client interactions in a much more structured way compared to spreadsheets. The automation features are especially helpful for follow-ups and reminders, which reduces manual work.",
    "Zoho One stands out for its wide range of integrated business applications under one roof. The unified platform streamlines workflows, making daily tasks much more efficient. Customization options and seamless integrations with third-party tools are strong advantages.",
    "I really like about Zoho CRM is how easy it is to use and how it helps keep everything in one place. It makes managing leads, follow-ups, and customer conversations feel more organized without being overwhelming. I especially appreciate how it helps build better relationships—everything’s at your fingertips, so you're not just selling, you're actually connecting with people, very supportive for our customers and immediate response from zoho helpdesk. Easy integration with other tools like outlook, jira. It took 3 month for us to implement this.",
    "Affordable Pricing. Zoho CRM offers one of the most cost-effective solutions compared to other major CRMs like Salesforce or HubSpot. It has flexible pricing tiers and even a free plan for small teams.",
    "I like best about Zoho CRM is its flexibility and ease of customization. The platform allows you to tailor modules, workflows, and dashboards to suit your specific business processes without needing extensive coding knowledge. The user interface is clean and intuitive, making it easy for new users to adopt quickly.",
    "I love Zoho CRM’s robust automation features, which streamline repetitive tasks like lead follow-ups and workflow management, saving me tons of time. The AI assistant, Zia, is a standout, offering predictive insights and anomaly detection that help me prioritize high-potential leads. Its seamless integration with over 1,000 apps, including Google Workspace and Mailchimp, makes it incredibly versatile. Plus, the customizable dashboards and advanced analytics provide real-time insights that drive smarter decisions.",
    "I love how the search feature can find an account with just a few letters or numbers. Excellent search feature. I love the smooth messenger and all the features it comes with including blocking reps from sending outside approved hours and it will give you a pop up and stop a text if you're sending a duplicate to the same person. Just a high quality CRM all around.",
    "I like finding all the essential tools for all of the company's processes. Sales, marketing, after-sales service, reports, statistics, etc. But especially, the various modules specifically meet my marketing needs (online form with email automation + automatic completion of customer files). The tool saves a lot of time in organizing campaigns, but also allows us to obtain accurate results to improve them later. Customer service responds quickly to our inquiries with clear answers."
  ],
  "ratings": [
    "4.1 out of 5 on G2",
    "4.4 out of 5 on G2",
    "4.5 out of 5 on G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2005",
  "integration_partners": [
    "Google Workspace",
    "Office 365",
    "RingCentral",
    "Mailchimp",
    "Jira",
    "Outlook",
    "Facebook Ads Manager",
    "Google Ads",
    "Zoho Books",
    "Zoho Desk",
    "Zoho Campaigns",
    "Zoho Analytics",
    "Zoho Creator",
    "Zoho People",
    "Zoho Inventory",
    "Zoho Projects",
    "Zoho Survey",
    "Zoho Forms",
    "Zoho Social",
    "Zoho Recruit"
  ],
  "id": "SW2529",
  "slug": "zoho-crm",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/zoho-crm.json"
  }
}

Zoho CRM

Company Name

Product URL

Company URL

Categories

Summary

Description

Api Available

Certifications

Company Founding

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

Integration Partners

Integrations

Languages Supported

Last Updated

License

Market Segment

Optional Modules

Os Platforms

Pricing Details

Pricing Model

Privacy Features

Product Code

Product Name

Ratings

Regions Available

Related Urls

Release Year

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

User Reviews

Version

Alternatives

Canonical JSON