JSON twin: https://www.healthaidb.com/software/zocdoc.json
Zocdoc
Zocdoc is an online healthcare marketplace and booking platform that helps patients find in-network providers and book in-person or telehealth appointments while enabling practices to receive new-patient bookings through a pay-per-booking model.
Zocdoc operates a patient-facing search and scheduling marketplace plus practice tools (online intake, scheduling, AI phone assistant "Zo", and patient communications). Patients can search by symptom, specialty, location and insurance; providers join the marketplace to gain visibility and are charged a one-time booking fee for new patients. Zocdoc also offers integrations/partnerships with select EHRs to sync scheduling workflows.
yes
2007
US-based hosting (primarily US)
P1849
2025-09-07
commercial/proprietary
No upfront or fixed monthly fees for Marketplace; providers pay a one-time booking fee when a new patient books (fee varies by specialty/location; reported ranges commonly cited ~$35–$110). Contact vendor or Help Center for exact state/specialty rates.
freemium
2007
product
1.0
{
"company_name": "Zocdoc",
"company_url": "https://www.zocdoc.com",
"company_offices": [
"United States",
"India"
],
"company_founding": "2007",
"product_url": "https://www.zocdoc.com",
"categories": [
"patient-facing",
"administrative",
"marketplace",
"scheduling",
"telemedicine"
],
"market_segment": [
"consumer",
"smb",
"enterprise"
],
"links": [
"https://www.zocdoc.com/",
"https://www.zocdoc.com/about/",
"https://www.zocdoc.com/about/practice-solutions/",
"https://www.zocdoc.com/about/integrate/",
"https://www.zocdoc.com/provider-help/en/",
"https://www.zocdoc.com/about/news/zocdoc-launches-integration-partner-program-to-deepen-relationships-with-ehr-partners-and-unlock-growth-for-shared-customers-302079435.html",
"https://partners.elationhealth.com/partners/zocdoc",
"https://www.crunchbase.com/organization/zocdoc",
"https://www.g2.com/products/zocdoc/reviews",
"https://www.capterra.com/p/122788/Zocdoc/"
],
"summary": "Zocdoc is an online healthcare marketplace and booking platform that helps patients find in-network providers and book in-person or telehealth appointments while enabling practices to receive new-patient bookings through a pay-per-booking model.",
"description": "Zocdoc operates a patient-facing search and scheduling marketplace plus practice tools (online intake, scheduling, AI phone assistant \"Zo\", and patient communications). Patients can search by symptom, specialty, location and insurance; providers join the marketplace to gain visibility and are charged a one-time booking fee for new patients. Zocdoc also offers integrations/partnerships with select EHRs to sync scheduling workflows.",
"target_users": [
"patients",
"clinicians",
"practice administrators",
"front-desk staff",
"clinic managers",
"healthcare organizations"
],
"specialties": [
"primary care",
"family medicine",
"internal medicine",
"pediatrics",
"dermatology",
"psychiatry/behavioral health",
"orthopedics",
"cardiology",
"obstetrics/gynecology",
"dentistry",
"gastroenterology",
"endocrinology",
"urology",
"neurology",
"ophthalmology",
"physical therapy",
"radiology",
"oncology"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "freemium",
"pricing_details": "No upfront or fixed monthly fees for Marketplace; providers pay a one-time booking fee when a new patient books (fee varies by specialty/location; reported ranges commonly cited ~$35–$110). Contact vendor or Help Center for exact state/specialty rates.",
"license": "commercial/proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Provider search and directory",
"Real-time provider availability search",
"Patient booking (book appointments)",
"Booking URL redirect for bookings",
"Reschedule appointments",
"Cancel appointments",
"Create and manage timeslots (publish availability)",
"Calendar sync / Zocdoc Sync with EHR/PMS",
"Insurance search / match providers by insurance",
"Webhooks for event notifications",
"Practice dashboard / appointment management",
"Practice marketing / patient acquisition tools",
"API sandbox and production environments",
"Testing data and endpoint test scenarios"
],
"optional_modules": [
"Zocdoc Sync (EHR calendar integrations)",
"Enterprise / practice solutions (enterprise listings)",
"Book Online Button (website embedding)",
"Integration Partner Program / EHR partner services"
],
"integrations": [
"Epic",
"Cerner",
"athenahealth",
"Allscripts",
"Practice Fusion",
"Elation",
"AdvancedMD",
"DrChrono",
"NextGen",
"Kareo",
"Oracle Health",
"PracticeSuite",
"Tebra"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA"
],
"certifications": [],
"security_features": [
"OAuth 2.0 authentication",
"TLS encryption in transit",
"Webhook signature validation",
"Environment-specific sandbox/production tokens"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Consumer health data privacy policy / data subject choices",
"Anonymous user flow for public search"
],
"data_residency": "US-based hosting (primarily US)",
"customers": [
"Schweiger Dermatology Group",
"GoHealth Urgent Care",
"Carbon Health",
"Mount Sinai Health System",
"Advocare",
"SINY Dermatology",
"VSP / Eyefinity (optometry practices)",
"Various independent primary care and specialty practices",
"DrChrono customers (via integration)",
"Elation Health partner practices",
"GoHealth",
"Multiple urgent care and imaging centers"
],
"user_reviews": [
"Found a same-day appointment quickly — super convenient compared to calling clinics.",
"Tried Zocdoc for my private practice; it drove younger, tech-savvy patients but came with unexpected costs and cancellations.",
"Reviews on the platform feel inflated and many people on Reddit question how representative they are.",
"Great UX for booking — saved me a lot of time versus being on hold with provider offices.",
"As a provider, I disliked the lead/fee model; felt like we were paying a lot for marketing that didn't always convert.",
"Calendar sync is helpful when it works, but several clinics report double-booking issues before integrations were stable."
],
"ratings": [
"Sitejabber 3.9/5 (aggregate consumer review site)",
"Google Play 4.4/5 (mobile app rating)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"online help center/articles",
"account onboarding/managed services"
],
"training_options": [
"documentation",
"webinars",
"live_online onboarding",
"managed onboarding services",
"help center articles"
],
"release_year": "2007",
"integration_partners": [
"Elation Health",
"DrChrono by EverHealth",
"Eyefinity (VSP/Eyecare partners)",
"Morf Health (connectors/platforms)",
"Keragon",
"Various EHR partners via Zocdoc Integration Partner Program",
"Telemedicine/virtual care integrations (platform partners)"
],
"id": "P1849",
"slug": "zocdoc",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/zocdoc.json"
}
}