Zocdoc

JSON twin: https://www.healthaidb.com/software/zocdoc.json

Company Name

Zocdoc

Product URL

https://www.zocdoc.com

Company URL

https://www.zocdoc.com

Categories

• administrative Operations
• patient Facing
• telehealth
• scheduling
• practice Management
• Administrative

Summary

Zocdoc is an online platform that enables patients to find and book in-person or telehealth appointments with healthcare providers across various specialties and insurance plans.

Description

Zocdoc offers a user-friendly service where patients can search for doctors by symptom, specialty, or name, filter results based on location and insurance, and book appointments directly. The platform also provides telehealth services, allowing virtual consultations, and features an online check-in system for completing medical forms ahead of appointments. Additionally, Zocdoc has expanded to offer Practice Solutions, including online scheduling, patient intake, and integrated video services, to assist healthcare providers in managing their practices more efficiently.

Api Available

yes

Certifications

• HITRUST CSF Certified
• SOC 2 Type II
• ISO 27001

Company Founding

2007

Company Offices

• United States

Compliance

• HIPAA
• SOC 2
• ISO 27001
• GDPR

Customers

• Wake Forest Primary Care
• Richmond Primary Care
• Bobtown Primary Care
• Fairfax Primary Care
• Reston Primary Care
• Vienna Primary Care
• Arlington Primary Care
• Raleigh Dentistry
• Apex Dentistry
• Midlothian Dentistry

Data Residency

US-based hosting

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• Provider search and directory
• Real-time provider availability search
• Patient appointment booking
• Reschedule and cancel appointments
• Create and manage timeslots
• Calendar synchronization with EHR/PMS
• Insurance provider search and matching
• Webhooks for event notifications
• Practice dashboard and appointment management
• Practice marketing and patient acquisition tools
• API sandbox and production environments

Id

SW2526

Integration Partners

• EHR systems
• HIPAA-compliant video service

Integrations

• Epic
• Cerner
• athenahealth
• Allscripts
• Practice Fusion
• Elation
• AdvancedMD
• DrChrono
• NextGen
• Kareo
• Oracle Health
• PracticeSuite
• Tebra

Languages Supported

• English
• Spanish
• Chinese
• Arabic
• Russian
• Korean
• Vietnamese
• Tagalog
• French
• Hindi
• Bengali
• Punjabi
• Gujarati
• Urdu
• Polish
• Italian
• Portuguese
• Turkish
• Persian
• Japanese

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• Call center support
• Advanced utilization and outreach
• Custom scheduling logic

Os Platforms

• Web
• iOS
• Android

Pricing Details

Free for patients; healthcare providers pay to advertise their appointment slots. Zocdoc Practice Solutions are free for providers, regardless of whether they are on Zocdoc’s Marketplace.

Pricing Model

freemium

Privacy Features

• Business Associate Agreement (BAA) available
• Consumer health data privacy policy
• Anonymous user flow for public search
• Data subject rights management
• Data minimization practices

Product Code

SW2526

Product Name

Zocdoc

Ratings

• Zocdoc has a 4.91 out of 5 rating based on 46 reviews for Dr. Sarah Cassel, MD.
• Dr. Stephanie Smith, MD, has a perfect 5.00 rating with 13 reviews.
• Dr. Shavkat Ruziev, MD, holds a 4.93 rating from 106 reviews.
• Dr. Edith Edwards, MD, has a 5.00 rating based on 5 reviews.
• Dr. Willie Hester Jr., MD, FACP, has a 4.82 rating from 44 reviews.

Regions Available

• United States

Related Urls

• https://elion.health/products/zocdoc

Release Year

2007

Security Features

• Encryption in transit and at rest
• Role-based access controls (RBAC)
• Audit logging
• SSO/SAML support
• OAuth 2.0 authentication
• TLS encryption in transit
• Webhook signature validation
• Environment-specific sandbox/production tokens

Specialties

• Primary Care
• Dentistry
• Pediatrics
• Dermatology
• Orthopedics
• Cardiology
• Neurology
• Gastroenterology
• Obstetrics And Gynecology
• Psychiatry
• Urology
• Pulmonology
• Rheumatology
• Endocrinology
• Allergy And Immunology
• Infectious Disease
• Hematology
• Oncology
• Nephrology
• Sleep Medicine

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• patients
• clinicians
• healthcare providers
• administrators

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Zocdoc has made scheduling appointments so much easier. I can find doctors who accept my insurance and book appointments instantly.
• I love how I can see patient reviews and ratings before choosing a doctor. It helps me make informed decisions about my healthcare.
• The platform is user-friendly, and I appreciate the automated reminders for my appointments.
• Zocdoc has saved me time by allowing me to fill out forms online before my visit.
• I had a great experience booking a same-day appointment through Zocdoc. The process was seamless.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Zocdoc",
  "company_name": "Zocdoc",
  "product_url": "https://www.zocdoc.com",
  "company_url": "https://www.zocdoc.com",
  "related_urls": [
    "https://elion.health/products/zocdoc"
  ],
  "product_code": "SW2526",
  "summary": "Zocdoc is an online platform that enables patients to find and book in-person or telehealth appointments with healthcare providers across various specialties and insurance plans.",
  "description": "Zocdoc offers a user-friendly service where patients can search for doctors by symptom, specialty, or name, filter results based on location and insurance, and book appointments directly. The platform also provides telehealth services, allowing virtual consultations, and features an online check-in system for completing medical forms ahead of appointments. Additionally, Zocdoc has expanded to offer Practice Solutions, including online scheduling, patient intake, and integrated video services, to assist healthcare providers in managing their practices more efficiently.",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "telehealth",
    "scheduling",
    "practice Management",
    "Administrative",
    "Patient-facing",
    "Telehealth",
    "Scheduling",
    "Practice Management"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "patients",
    "clinicians",
    "healthcare providers",
    "administrators"
  ],
  "specialties": [
    "Primary Care",
    "Dentistry",
    "Pediatrics",
    "Dermatology",
    "Orthopedics",
    "Cardiology",
    "Neurology",
    "Gastroenterology",
    "Obstetrics And Gynecology",
    "Psychiatry",
    "Urology",
    "Pulmonology",
    "Rheumatology",
    "Endocrinology",
    "Allergy And Immunology",
    "Infectious Disease",
    "Hematology",
    "Oncology",
    "Nephrology",
    "Sleep Medicine"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "Chinese",
    "Arabic",
    "Russian",
    "Korean",
    "Vietnamese",
    "Tagalog",
    "French",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Gujarati",
    "Urdu",
    "Polish",
    "Italian",
    "Portuguese",
    "Turkish",
    "Persian",
    "Japanese"
  ],
  "pricing_model": "freemium",
  "pricing_details": "Free for patients; healthcare providers pay to advertise their appointment slots. Zocdoc Practice Solutions are free for providers, regardless of whether they are on Zocdoc’s Marketplace.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2007",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Provider search and directory",
    "Real-time provider availability search",
    "Patient appointment booking",
    "Reschedule and cancel appointments",
    "Create and manage timeslots",
    "Calendar synchronization with EHR/PMS",
    "Insurance provider search and matching",
    "Webhooks for event notifications",
    "Practice dashboard and appointment management",
    "Practice marketing and patient acquisition tools",
    "API sandbox and production environments"
  ],
  "optional_modules": [
    "Call center support",
    "Advanced utilization and outreach",
    "Custom scheduling logic"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "athenahealth",
    "Allscripts",
    "Practice Fusion",
    "Elation",
    "AdvancedMD",
    "DrChrono",
    "NextGen",
    "Kareo",
    "Oracle Health",
    "PracticeSuite",
    "Tebra"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2",
    "ISO 27001",
    "GDPR"
  ],
  "certifications": [
    "HITRUST CSF Certified",
    "SOC 2 Type II",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption in transit and at rest",
    "Role-based access controls (RBAC)",
    "Audit logging",
    "SSO/SAML support",
    "OAuth 2.0 authentication",
    "TLS encryption in transit",
    "Webhook signature validation",
    "Environment-specific sandbox/production tokens"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Consumer health data privacy policy",
    "Anonymous user flow for public search",
    "Data subject rights management",
    "Data minimization practices"
  ],
  "data_residency": "US-based hosting",
  "customers": [
    "Wake Forest Primary Care",
    "Richmond Primary Care",
    "Bobtown Primary Care",
    "Fairfax Primary Care",
    "Reston Primary Care",
    "Vienna Primary Care",
    "Arlington Primary Care",
    "Raleigh Dentistry",
    "Apex Dentistry",
    "Midlothian Dentistry"
  ],
  "user_reviews": [
    "Zocdoc has made scheduling appointments so much easier. I can find doctors who accept my insurance and book appointments instantly.",
    "I love how I can see patient reviews and ratings before choosing a doctor. It helps me make informed decisions about my healthcare.",
    "The platform is user-friendly, and I appreciate the automated reminders for my appointments.",
    "Zocdoc has saved me time by allowing me to fill out forms online before my visit.",
    "I had a great experience booking a same-day appointment through Zocdoc. The process was seamless."
  ],
  "ratings": [
    "Zocdoc has a 4.91 out of 5 rating based on 46 reviews for Dr. Sarah Cassel, MD.",
    "Dr. Stephanie Smith, MD, has a perfect 5.00 rating with 13 reviews.",
    "Dr. Shavkat Ruziev, MD, holds a 4.93 rating from 106 reviews.",
    "Dr. Edith Edwards, MD, has a 5.00 rating based on 5 reviews.",
    "Dr. Willie Hester Jr., MD, FACP, has a 4.82 rating from 44 reviews."
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2007",
  "integration_partners": [
    "EHR systems",
    "HIPAA-compliant video service"
  ],
  "id": "SW2526",
  "slug": "zocdoc",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/zocdoc.json"
  }
}