Zo by Zocdoc

JSON twin: https://www.healthaidb.com/software/zo-by-zocdoc.json

Company Name

Zocdoc

Product URL

https://www.zocdoc.com/about/ai-phone-assistant/

Company URL

https://www.zocdoc.com

Categories

• administrative Operations
• patient Facing
• clinical Support
• scheduling
• communication
• data Integration
• security
• language Services
• health Data Analytics
• Administrative
• Integration
• Multilingual Support
• Data Analytics
• Automation

Summary

Zo by Zocdoc is an AI-powered phone assistant designed to automate appointment scheduling and patient interactions, enhancing efficiency and patient satisfaction for healthcare practices.

Description

Zo is an AI-driven phone assistant developed by Zocdoc to streamline patient call handling, appointment scheduling, and information dissemination. It operates 24/7, answering calls instantly without hold times or automated menus, and integrates directly with existing Electronic Health Records (EHR) and Practice Management Systems (PMS). Zo handles routine scheduling tasks autonomously, reducing staff workload and minimizing missed calls, while ensuring HIPAA compliance and data security through enterprise-grade encryption. It supports multiple medical specialties, including dentistry, dermatology, OB-GYN, orthopedics, pediatrics, primary care, and urgent care, adapting to each practice's specific scheduling rules and requirements. Zo's multilingual support allows patients to interact in their preferred language, contributing to a patient satisfaction score exceeding 80%. The system is designed to seamlessly integrate with existing phone systems and EHRs, facilitating a smooth implementation process for healthcare providers.

Api Available

yes

Certifications

• HITRUST CSF Certified
• SOC 2 Type II

Company Founding

2007

Company Offices

• United States

Compliance

• HIPAA
• SOC 2

Customers

Data Residency

US-based

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• 24/7 AI phone answering
• Automatic appointment booking directly into EHR
• Follows practice scheduling rules and provider settings
• Integration with existing phone systems and call centers
• Call routing/hand-off to staff or call center
• Insurance information collection
• Triage/route to appropriate level of care
• Unified scheduling across phone, website, Google, Zocdoc
• Reduces hold times and missed calls
• Real-time calendar sync with practice EHR/PMS
• Multilingual support

Id

SW2525

Integration Partners

Integrations

• Epic
• Athenahealth
• DrChrono
• Allscripts
• NextGen
• Oracle Health
• PracticeSuite
• Tebra
• CareCloud
• ModMed
• Dentrix Ascend
• AdvancedMD

Languages Supported

• English
• Spanish
• Other languages as supported by the practice

Last Updated

2025-10-11

License

Commercial

Market Segment

• Enterprise
• SMB

Optional Modules

• Call center/enterprise deployment support
• Advanced utilization/outreach (future capability)
• Custom scheduling logic/configuration

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

Subscription

Privacy Features

• Business Associate Agreement (BAA) available
• Limits access to sensitive information

Product Code

SW2525

Product Name

Zo by Zocdoc

Ratings

Regions Available

• United States

Related Urls

• https://elion.health/products/zo

Release Year

2007

Security Features

• Encryption in transit and at rest
• Role-based access controls (RBAC)
• Audit logging
• SSO/SAML support

Specialties

• Dentistry
• Dermatology
• Ob-gyn
• Orthopedics
• Pediatrics
• Primary Care & Family Medicine
• Urgent Care

Support Channels

System Requirements

Target Users

• Clinicians
• Nurses
• Patients
• Admins
• Payers

Training Options

Type

product

User Reviews

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Zo by Zocdoc",
  "company_name": "Zocdoc",
  "product_url": "https://www.zocdoc.com/about/ai-phone-assistant/",
  "company_url": "https://www.zocdoc.com",
  "related_urls": [
    "https://elion.health/products/zo"
  ],
  "product_code": "SW2525",
  "summary": "Zo by Zocdoc is an AI-powered phone assistant designed to automate appointment scheduling and patient interactions, enhancing efficiency and patient satisfaction for healthcare practices.",
  "description": "Zo is an AI-driven phone assistant developed by Zocdoc to streamline patient call handling, appointment scheduling, and information dissemination. It operates 24/7, answering calls instantly without hold times or automated menus, and integrates directly with existing Electronic Health Records (EHR) and Practice Management Systems (PMS). Zo handles routine scheduling tasks autonomously, reducing staff workload and minimizing missed calls, while ensuring HIPAA compliance and data security through enterprise-grade encryption. It supports multiple medical specialties, including dentistry, dermatology, OB-GYN, orthopedics, pediatrics, primary care, and urgent care, adapting to each practice's specific scheduling rules and requirements. Zo's multilingual support allows patients to interact in their preferred language, contributing to a patient satisfaction score exceeding 80%. The system is designed to seamlessly integrate with existing phone systems and EHRs, facilitating a smooth implementation process for healthcare providers.",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "clinical Support",
    "scheduling",
    "communication",
    "data Integration",
    "security",
    "language Services",
    "health Data Analytics",
    "Administrative",
    "Patient-facing",
    "Clinical Support",
    "Scheduling",
    "Communication",
    "Integration",
    "Security",
    "Multilingual Support",
    "Data Analytics",
    "Automation"
  ],
  "market_segment": [
    "Enterprise",
    "SMB"
  ],
  "target_users": [
    "Clinicians",
    "Nurses",
    "Patients",
    "Admins",
    "Payers"
  ],
  "specialties": [
    "Dentistry",
    "Dermatology",
    "Ob-gyn",
    "Orthopedics",
    "Pediatrics",
    "Primary Care & Family Medicine",
    "Urgent Care"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "Other languages as supported by the practice"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "Commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2007",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "24/7 AI phone answering",
    "Automatic appointment booking directly into EHR",
    "Follows practice scheduling rules and provider settings",
    "Integration with existing phone systems and call centers",
    "Call routing/hand-off to staff or call center",
    "Insurance information collection",
    "Triage/route to appropriate level of care",
    "Unified scheduling across phone, website, Google, Zocdoc",
    "Reduces hold times and missed calls",
    "Real-time calendar sync with practice EHR/PMS",
    "Multilingual support"
  ],
  "optional_modules": [
    "Call center/enterprise deployment support",
    "Advanced utilization/outreach (future capability)",
    "Custom scheduling logic/configuration"
  ],
  "integrations": [
    "Epic",
    "Athenahealth",
    "DrChrono",
    "Allscripts",
    "NextGen",
    "Oracle Health",
    "PracticeSuite",
    "Tebra",
    "CareCloud",
    "ModMed",
    "Dentrix Ascend",
    "AdvancedMD"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2"
  ],
  "certifications": [
    "HITRUST CSF Certified",
    "SOC 2 Type II"
  ],
  "security_features": [
    "Encryption in transit and at rest",
    "Role-based access controls (RBAC)",
    "Audit logging",
    "SSO/SAML support"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Limits access to sensitive information"
  ],
  "data_residency": "US-based",
  "customers": [],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [],
  "training_options": [],
  "release_year": "2007",
  "integration_partners": [],
  "id": "SW2525",
  "slug": "zo-by-zocdoc",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/zo-by-zocdoc.json"
  }
}