zo

JSON twin: https://www.healthaidb.com/software/zo.json

Company Name

Zocdoc

Product URL

https://www.zocdoc.com/about/ai-phone-assistant/

Company URL

https://www.zocdoc.com

Categories

Summary

Zo is Zocdoc's AI phone assistant that answers inbound patient calls, books and manages appointments in real time, and routes calls to staff or urgent care as needed.

Description

Zo is a HIPAA-aware conversational voice AI built for healthcare practices to provide 24/7 call coverage, reduce hold times, collect basic patient and insurance information, enforce provider scheduling rules, and write appointments directly into integrated practice management/EHR systems.

Api Available

yes

Certifications

Company Founding

2007

Company Offices

Compliance

Customers

Data Residency

US-based / not publicly multi-region (unspecified)

Data Standards

Deployment Model

Features

Id

P1848

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial, proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for pricing and implementation details; typically quoted per practice or enterprise with integration/setup fees and SLAs.

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

2025

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Zocdoc",
  "company_url": "https://www.zocdoc.com",
  "company_offices": [
    "United States",
    "United Kingdom"
  ],
  "company_founding": "2007",
  "product_url": "https://www.zocdoc.com/about/ai-phone-assistant/",
  "categories": [
    "patient-facing",
    "administrative",
    "patient scheduling",
    "virtual assistant",
    "contact center",
    "telephony integration"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "healthcare practices"
  ],
  "links": [
    "https://www.zocdoc.com/about/ai-phone-assistant/",
    "https://www.zocdoc.com/about/ai-phone-assistant/ai-call-assistant/",
    "https://www.zocdoc.com/resources/blog/article/announcing-zo-an-ai-phone-assistant/",
    "https://www.prnewswire.com/news-releases/zocdoc-launches-zo-by-zocdoc-an-ai-phone-assistant-that-vanquishes-hold-times-and-maximizes-appointment-scheduling-302443593.html",
    "https://elion.health/products/zo",
    "https://expo.veradigm.com/Apps/Details/Zocdoc",
    "https://www.fiercehealthcare.com/health-tech/zocdoc-launches-voice-ai-tool-zo-streamline-phone-visit-bookings",
    "https://www.zocdoc.com/privacy-policy/"
  ],
  "summary": "Zo is Zocdoc's AI phone assistant that answers inbound patient calls, books and manages appointments in real time, and routes calls to staff or urgent care as needed.",
  "description": "Zo is a HIPAA-aware conversational voice AI built for healthcare practices to provide 24/7 call coverage, reduce hold times, collect basic patient and insurance information, enforce provider scheduling rules, and write appointments directly into integrated practice management/EHR systems.",
  "target_users": [
    "patients",
    "medical receptionists/front-desk staff",
    "practice administrators",
    "call centers",
    "clinicians"
  ],
  "specialties": [
    "primary care",
    "dentistry",
    "dermatology",
    "cardiology",
    "orthopedics",
    "behavioral health",
    "pediatrics",
    "ophthalmology",
    "ENT",
    "OB/GYN",
    "radiology",
    "physical therapy",
    "urgent care"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for pricing and implementation details; typically quoted per practice or enterprise with integration/setup fees and SLAs.",
  "license": "commercial, proprietary",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "24/7 AI phone answering",
    "Automatic appointment booking directly into EHR",
    "Follows practice scheduling rules and provider settings",
    "Integration with existing phone systems and call centers",
    "Call routing / handoff to staff or call center",
    "Insurance information collection",
    "Triage / route to appropriate level of care",
    "Unified scheduling across phone, website, Google, Zocdoc",
    "Reduces hold times and missed calls",
    "Real-time calendar sync with practice EHR/PMS"
  ],
  "optional_modules": [
    "Call center / enterprise deployment support",
    "Advanced utilization / outreach (future capability)",
    "Custom scheduling logic / configuration"
  ],
  "integrations": [
    "Epic",
    "Athenahealth",
    "DrChrono",
    "Allscripts",
    "NextGen",
    "Oracle Health",
    "PracticeSuite",
    "Tebra",
    "CareCloud",
    "ModMed",
    "Dentrix Ascend",
    "AdvancedMD",
    "Phone systems",
    "Contact center software"
  ],
  "data_standards": [
    "API-based integrations"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2"
  ],
  "certifications": [],
  "security_features": [
    "Encryption in transit and at rest",
    "Role-based access controls (RBAC)",
    "Audit logging",
    "SSO/SAML support"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Limits access to sensitive information"
  ],
  "data_residency": "US-based / not publicly multi-region (unspecified)",
  "customers": [
    "150,000+ doctors (across all 50 U.S. states)"
  ],
  "user_reviews": [],
  "ratings": [
    "Sitejabber: 2.9/5 (Zocdoc overall)"
  ],
  "support_channels": [],
  "training_options": [],
  "release_year": "2025",
  "integration_partners": [],
  "id": "P1848",
  "slug": "zo",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/zo.json"
  }
}