JSON twin: https://www.healthaidb.com/software/zendesk.json
Zendesk
https://www.zendesk.com/healthcare/
Zendesk is a cloud-based customer service and engagement platform adapted for healthcare organizations to manage patient, provider, and payer support across channels.
Zendesk for Healthcare delivers omnichannel ticketing, messaging, voice, knowledge base, AI automation, analytics, security and integrations to provide a unified 360° view of patients/members and streamline patient/employee/payer support workflows. It supports EHR and third-party integrations, role-based access and privacy/compliance features for healthcare deployments.
yes
2007
Regional cloud hosting options (US, EU, APAC regions configurable via account/enterprise settings)
P1844
2025-09-07
commercial proprietary
Subscription tiers (Zendesk Suite: Team/Growth/Professional/Enterprise); free trial available; vendor quote recommended for healthcare deployments — contact Zendesk for healthcare pricing and volume discounts.
subscription
2007
SaaS: modern browser; iOS and Android apps; developer APIs via Sunshine (no on-prem server requirements)
product
1.0
{
"company_name": "Zendesk",
"company_url": "https://www.zendesk.com",
"company_offices": [
"United States",
"Ireland",
"United Kingdom",
"Denmark",
"Australia",
"Canada",
"India",
"Singapore",
"Japan",
"Germany"
],
"company_founding": "2007",
"product_url": "https://www.zendesk.com/healthcare/",
"categories": [
"administrative",
"patient-facing",
"communication",
"crm",
"analytics"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.zendesk.com/",
"https://www.zendesk.com/healthcare/",
"https://www.zendesk.com/trust-center/",
"https://support.zendesk.com/hc/en-us/articles/4408820063898-Is-Zendesk-HIPAA-compliant",
"https://www.zendesk.com/service/",
"https://www.zendesk.com/marketplace/",
"https://www.zendesk.com/pricing/",
"https://www.zendesk.com/contact/",
"https://www.zendesk.com/company/newsroom/",
"https://status.zendesk.com/"
],
"summary": "Zendesk is a cloud-based customer service and engagement platform adapted for healthcare organizations to manage patient, provider, and payer support across channels.",
"description": "Zendesk for Healthcare delivers omnichannel ticketing, messaging, voice, knowledge base, AI automation, analytics, security and integrations to provide a unified 360° view of patients/members and streamline patient/employee/payer support workflows. It supports EHR and third-party integrations, role-based access and privacy/compliance features for healthcare deployments.",
"target_users": [
"support agents",
"clinical administrators",
"care coordinators",
"patients/members",
"providers/clinicians",
"nurses",
"health system IT",
"payer administrators",
"customer service managers"
],
"specialties": [
"primary care",
"telehealth/virtual care",
"payer/member services",
"pharmacy support",
"chronic care management",
"digital health vendors"
],
"regions_available": [
"United States",
"United Kingdom",
"Spain",
"Latin America",
"Brazil",
"France",
"Germany",
"Italy",
"Netherlands",
"Denmark",
"Sweden",
"Australia",
"India",
"Singapore",
"Japan",
"South Korea",
"Taiwan",
"Hong Kong"
],
"languages_supported": [
"English (US/UK/AU/IN/SG)",
"Español",
"Português",
"Français",
"Deutsch",
"Italiano",
"Nederlands",
"Dansk",
"Svenska",
"日本語",
"한국어",
"繁體中文"
],
"pricing_model": "subscription",
"pricing_details": "Subscription tiers (Zendesk Suite: Team/Growth/Professional/Enterprise); free trial available; vendor quote recommended for healthcare deployments — contact Zendesk for healthcare pricing and volume discounts.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS",
"cloud-hosted"
],
"os_platforms": [
"Web (modern browsers)",
"iOS (mobile app)",
"Android (mobile app)"
],
"features": [
"Ticketing system (omnichannel)",
"Messaging & live chat (web SMS, mobile)",
"Voice / contact center",
"Help center / knowledge base",
"Community forums",
"Macros & workflows / routing",
"Multichannel conversation history (360° customer view)",
"Analytics & dashboards (Explore)",
"AI: Answer Bot / automation",
"Workforce management / quality assurance",
"Collaboration tools (internal side conversations)",
"Self-service portals & bots",
"Proactive notifications / reminders",
"Apps & Marketplace for integrations",
"Role-based permissions & admin controls"
],
"optional_modules": [
"Zendesk Support Suite (omnichannel bundle)",
"Sunshine Platform (developer platform & CRM)",
"Zendesk Explore (advanced analytics)",
"Advanced Data Privacy and Protection",
"Workforce Management add-on",
"Answer Bot / AI packs",
"Voice/Contact Center premium features",
"Marketplace paid apps"
],
"integrations": [
"Slack",
"Zoom",
"Aircall",
"Tymeshift",
"EZOfficeInventory",
"SurveyMonkey",
"Marketplace apps (hundreds via Zendesk Marketplace)",
"Scheduling/appointment partners (e.g., HotDoc, Luma Health) ",
"EHRs and practice management systems (via APIs/partners)"
],
"data_standards": [
"FHIR (via integrations / Sunshine)",
"HL7 v2 (via integrations / partners)",
"OAuth / OpenID Connect (identity standards)"
],
"api_available": "yes",
"system_requirements": "SaaS: modern browser; iOS and Android apps; developer APIs via Sunshine (no on-prem server requirements)",
"compliance": [
"HIPAA (BAA available / HIPAA-eligible)",
"GDPR",
"HITECH",
"SOC 2",
"ISO 27001",
"PCI DSS (where applicable)"
],
"certifications": [
"SOC 2 (Type II)",
"ISO 27001"
],
"security_features": [
"TLS encryption in transit",
"Encryption at rest",
"Role-based access control (RBAC)",
"SSO / SAML",
"Audit logs and activity trails",
"Two-factor authentication (2FA)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Advanced Data Privacy and Protection controls",
"Data access controls and least-privilege",
"Data deletion / retention controls"
],
"data_residency": "Regional cloud hosting options (US, EU, APAC regions configurable via account/enterprise settings)",
"customers": [
"OneMedical",
"Omada Health",
"Veeva",
"MySugr",
"Fullscript",
"VirginPulse",
"NHS",
"NHS Greater Glasgow and Clyde"
],
"user_reviews": [
"Intuitive interface and powerful automation — makes managing tickets and workflows much easier.",
"Great omnichannel support (email, chat, voice) — we consolidated multiple channels into one workspace.",
"Custom reporting and dashboards helped us measure patient journey metrics we care about.",
"Pricing can be high for smaller orgs and some advanced features feel expensive.",
"Implementation and initial setup were complex and required dedicated admin resources.",
"Customer support responses can be slow and billing issues are sometimes hard to resolve.",
"Integrations and marketplace apps are very useful — enabled fast connections to our EHR and other systems.",
"Strong analytics but creating deeply customized reports required additional developer effort.",
"Bots and automation reduced repetitive tickets but needed careful tuning to avoid wrong routing.",
"Overall scalable and enterprise-ready, but onboarding and training took longer than expected."
],
"ratings": [
"G2: 4.3/5 (approx.)",
"Capterra: 4.4/5 (approx.)",
"TrustRadius: 8.6/10 (approx.)"
],
"support_channels": [
"email",
"phone/voice",
"live chat/messaging",
"SMS/text",
"mobile",
"community forum",
"ticketing"
],
"training_options": [
"documentation",
"webinars",
"live_online (virtual training)",
"onsite (professional services)",
"certification"
],
"release_year": "2007",
"integration_partners": [
"Slack",
"Tymeshift",
"Zoom",
"Aircall",
"EZOfficeInventory",
"SurveyMonkey",
"Salesforce (via integrations)",
"Microsoft Teams (via integrations)",
"Twilio (messaging/voice integrations)",
"Okta (identity)",
"ServiceNow (integrations)",
"Shopify (via marketplace apps)",
"Jira (Atlassian)",
"Zapier",
"Tableau",
"Workday",
"Veeva",
"Various EHR/HL7 connectors (via partners)",
"Custom API integrations (Sunshine Platform)"
],
"id": "P1844",
"slug": "zendesk",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/zendesk.json"
}
}