Zendesk

JSON twin: https://www.healthaidb.com/software/zendesk.json

Company Name

Zendesk

Product URL

https://www.zendesk.com/service/

Company URL

https://www.zendesk.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• patient Support Services
• Clinical
• Administrative
• Diagnostic
• Support Services

Summary

Zendesk offers a comprehensive customer service platform tailored for healthcare organizations, enhancing patient and provider interactions through secure, streamlined support across multiple channels.

Description

Zendesk provides a flexible, AI-powered customer service solution designed to improve patient and provider experiences in the healthcare sector. It integrates key information from electronic health records (EHRs), medical devices, and appointment histories to deliver personalized support. The platform supports communication across various channels, including phone, chat, email, SMS, and mobile, ensuring accessibility for patients when needed. Zendesk also offers collaboration tools for healthcare teams, analytics for monitoring patient satisfaction, and robust security features to comply with privacy and data protection laws.

Api Available

yes

Certifications

• SOC 2 Type II
• ISO 27001:2022
• ISO 27018:2019
• ISO 27701:2019
• ISO 27017:2015
• FedRAMP LI-SaaS
• PCI-DSS
• HIPAA
• HDS
• McAfee Cloud Trust - McAfee Enterprise Ready
• Cloud Security Alliance (CSA)
• IT-ISAC
• FIRST
• Financial Services Qualification System (FSQS)

Company Founding

2007

Company Offices

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• Netherlands
• Sweden
• Denmark
• Norway

Compliance

• HIPAA
• SOC 2 Type II
• ISO 27001
• ISO 27018
• ISO 27701
• ISO 27017
• GDPR
• CCPA
• FedRAMP LI-SaaS
• PCI-DSS
• HDS
• McAfee Cloud Trust
• Cloud Security Alliance
• IT-ISAC
• FIRST
• Financial Services Qualification System (FSQS)

Customers

• Zendesk
• Zendesk Support Suite
• Zendesk for Contact Center
• Zendesk for Employee Service
• Zendesk for Work Management
• Zendesk for Sales
• Zendesk for Service
• Zendesk for Marketing
• Zendesk for IT
• Zendesk for HR
• Zendesk for Finance
• Zendesk for Operations
• Zendesk for Legal
• Zendesk for Product
• Zendesk for Engineering
• Zendesk for Customer Success
• Zendesk for Customer Support
• Zendesk for Customer Service
• Zendesk for Customer Experience
• Zendesk for Customer Engagement
• Zendesk for Customer Relationship Management
• Zendesk for Customer Feedback
• Zendesk for Customer Insights
• Zendesk for Customer Analytics
• Zendesk for Customer Data
• Zendesk for Customer Intelligence
• Zendesk for Customer Retention
• Zendesk for Customer Loyalty
• Zendesk for Customer Advocacy

Data Residency

US-only, EU-only

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• AI agents
• Copilot
• Ticketing
• Messaging and live chat
• Help center
• Voice
• Quality assurance
• Data privacy and protection
• Workforce management

Id

SW2523

Integration Partners

• Slack
• CRM platforms
• productivity apps

Integrations

• Salesforce
• Microsoft Dynamics
• Shopify
• Magento
• Slack
• Twilio
• WhatsApp
• Facebook Messenger
• Instagram Direct
• Voice channels
• Zendesk Marketplace apps

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Dutch
• Portuguese
• Swedish
• Danish
• Norwegian
• Finnish
• Japanese
• Korean
• Chinese
• Russian
• Arabic
• Hindi
• Bengali
• Punjabi
• Gujarati

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• Advanced Compliance
• Advanced Data Privacy and Protection Add-On

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for detailed pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• consent management
• anonymization
• data minimization

Product Code

SW2523

Product Name

Zendesk

Ratings

• 4.3 out of 5 stars (7,455 reviews) - G2
• 4.5 out of 5 stars (492 reviews) - G2
• 4.5 out of 5 stars (216 reviews) - G2
• 4.5 out of 5 stars (11 reviews) - G2
• 4.5 out of 5 stars (2,356 reviews) - G2

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• Netherlands
• Sweden
• Denmark
• Norway
• Finland
• Spain
• Italy
• Belgium
• Switzerland
• Austria
• Ireland
• New Zealand
• Japan
• South Korea

Related Urls

• https://apps.apple.com/us/app/zendesk-support/id1174276185
• https://elion.health/products/zendesk

Release Year

2007

Security Features

• Encryption
• RBAC
• SSO/SAML
• audit logs
• 2FA
• DLP

Specialties

• General Healthcare
• Patient Support
• Provider Support
• Medical Device Integration
• Appointment Scheduling
• Healthcare Analytics
• Data Security
• Compliance Management

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Zendesk is incredibly user-friendly and doesn’t require much training to get started. The UI is clean, and ticket management is smooth even with high volumes. The best part is how well it integrates with other tools—Slack, CRM platforms, and productivity apps—making it easy to fit into our existing workflows. I use this tool every day. The customer support of Zendesk is great.
• Zendesk Support Suite offers a clean and intuitive interface that makes it easy for both agents and admins to navigate. One of the biggest advantages is its multi-channel support, allowing us to manage emails, chats, and calls from one unified platform. The automation features, such as triggers and macros, help streamline repetitive workflows and boost efficiency. Reporting via Explore provides strong visibility into team performance, customer satisfaction, and ticket trends. Integration with other tools like slack is smooth, and customization options make it adaptable to various business needs.
• Zendesk Support Suite is a robust and reliable platform, but there are a few areas that could be improved. At times, the admin settings can feel a bit complex or unintuitive, especially when setting up advanced workflows or automation rules—it takes some time to fully understand and configure them correctly. Additionally, the reporting dashboards, while useful, could offer more customization options without needing to upgrade or use external tools like Explore. Occasionally, we've also experienced minor delays or syncing issues when handling high volumes of tickets across multiple channels. That said, most of these challenges are manageable, and Zendesk regularly updates the platform, so we’re hopeful these areas will continue to improve over time.
• Zendesk Support Suite is a great tool for centralizing and automating support. It brings all our customer conversations, whether in email, live chat, or social media, into one place. This really helps me to stay organized and respond faster without jumping between different tools. I also find the automation features like triggers and macros very helpful for handling repetitive tasks and keeping our responses consistent. I use Zendesk regularly and over time it has made the support process more efficient. It also integrates well with other platforms I rely on, which keeps everything connected. Once I got familiar with the system, the interface felt intuitive and fits well into my daily workflow. I found the ease of implementation to be quite manageable. There is a slight learning curve at the beginning but the documentation provided clear instructions that made the setup process smoother. Customer Support has not been needed so far but the documentation has been helpful and clear whenever I needed assistance.
• Zendesk Support Suite is a reliable, all-in-one support solution that scales with your team. It offers a seamless way to manage customer conversations across multiple channels—email, chat, social media, and more—all from one intuitive dashboard. The ability to automate ticket routing, create detailed macros, and use triggers for repetitive workflows has significantly reduced our response time. The integration with knowledge base (Help Center) and reporting through Explore gives us powerful insights into team performance and customer satisfaction. The mobile app is also a great plus for support teams on the go.
• Zendesk Support Suite is a user-friendly and efficient support suite. One of the things I like best about Zendesk Support Suite is how intuitive and easy it is to use, even for new team members. The interface is clean and well-organized, which makes it simple to manage multiple conversations across channels like email, chat, and social media all in one place. The ticketing system is especially powerful—it helps us stay on top of customer requests, assign them efficiently, and track their progress without anything slipping through the cracks. I also appreciate the automation features and macros, which save us a lot of time when handling repetitive tasks or responding to common queries. Plus, the reporting and analytics tools give us valuable insights into our performance, helping us improve our response times and overall customer satisfaction.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Zendesk",
  "company_name": "Zendesk",
  "product_url": "https://www.zendesk.com/service/",
  "company_url": "https://www.zendesk.com",
  "related_urls": [
    "https://apps.apple.com/us/app/zendesk-support/id1174276185",
    "https://elion.health/products/zendesk"
  ],
  "product_code": "SW2523",
  "summary": "Zendesk offers a comprehensive customer service platform tailored for healthcare organizations, enhancing patient and provider interactions through secure, streamlined support across multiple channels.",
  "description": "Zendesk provides a flexible, AI-powered customer service solution designed to improve patient and provider experiences in the healthcare sector. It integrates key information from electronic health records (EHRs), medical devices, and appointment histories to deliver personalized support. The platform supports communication across various channels, including phone, chat, email, SMS, and mobile, ensuring accessibility for patients when needed. Zendesk also offers collaboration tools for healthcare teams, analytics for monitoring patient satisfaction, and robust security features to comply with privacy and data protection laws.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "patient Support Services",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Support Services"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "General Healthcare",
    "Patient Support",
    "Provider Support",
    "Medical Device Integration",
    "Appointment Scheduling",
    "Healthcare Analytics",
    "Data Security",
    "Compliance Management"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Netherlands",
    "Sweden",
    "Denmark",
    "Norway",
    "Finland",
    "Spain",
    "Italy",
    "Belgium",
    "Switzerland",
    "Austria",
    "Ireland",
    "New Zealand",
    "Japan",
    "South Korea"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Dutch",
    "Portuguese",
    "Swedish",
    "Danish",
    "Norwegian",
    "Finnish",
    "Japanese",
    "Korean",
    "Chinese",
    "Russian",
    "Arabic",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Gujarati"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for detailed pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Netherlands",
    "Sweden",
    "Denmark",
    "Norway"
  ],
  "company_founding": "2007",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "AI agents",
    "Copilot",
    "Ticketing",
    "Messaging and live chat",
    "Help center",
    "Voice",
    "Quality assurance",
    "Data privacy and protection",
    "Workforce management"
  ],
  "optional_modules": [
    "Advanced Compliance",
    "Advanced Data Privacy and Protection Add-On"
  ],
  "integrations": [
    "Salesforce",
    "Microsoft Dynamics",
    "Shopify",
    "Magento",
    "Slack",
    "Twilio",
    "WhatsApp",
    "Facebook Messenger",
    "Instagram Direct",
    "Voice channels",
    "Zendesk Marketplace apps"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2 Type II",
    "ISO 27001",
    "ISO 27018",
    "ISO 27701",
    "ISO 27017",
    "GDPR",
    "CCPA",
    "FedRAMP LI-SaaS",
    "PCI-DSS",
    "HDS",
    "McAfee Cloud Trust",
    "Cloud Security Alliance",
    "IT-ISAC",
    "FIRST",
    "Financial Services Qualification System (FSQS)"
  ],
  "certifications": [
    "SOC 2 Type II",
    "ISO 27001:2022",
    "ISO 27018:2019",
    "ISO 27701:2019",
    "ISO 27017:2015",
    "FedRAMP LI-SaaS",
    "PCI-DSS",
    "HIPAA",
    "HDS",
    "McAfee Cloud Trust - McAfee Enterprise Ready",
    "Cloud Security Alliance (CSA)",
    "IT-ISAC",
    "FIRST",
    "Financial Services Qualification System (FSQS)"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "consent management",
    "anonymization",
    "data minimization"
  ],
  "data_residency": "US-only, EU-only",
  "customers": [
    "Zendesk",
    "Zendesk Support Suite",
    "Zendesk for Contact Center",
    "Zendesk for Employee Service",
    "Zendesk for Work Management",
    "Zendesk for Sales",
    "Zendesk for Service",
    "Zendesk for Marketing",
    "Zendesk for IT",
    "Zendesk for HR",
    "Zendesk for Finance",
    "Zendesk for Operations",
    "Zendesk for Legal",
    "Zendesk for Product",
    "Zendesk for Engineering",
    "Zendesk for Customer Success",
    "Zendesk for Customer Support",
    "Zendesk for Customer Service",
    "Zendesk for Customer Experience",
    "Zendesk for Customer Engagement",
    "Zendesk for Customer Relationship Management",
    "Zendesk for Customer Feedback",
    "Zendesk for Customer Insights",
    "Zendesk for Customer Analytics",
    "Zendesk for Customer Data",
    "Zendesk for Customer Intelligence",
    "Zendesk for Customer Retention",
    "Zendesk for Customer Loyalty",
    "Zendesk for Customer Advocacy"
  ],
  "user_reviews": [
    "Zendesk is incredibly user-friendly and doesn’t require much training to get started. The UI is clean, and ticket management is smooth even with high volumes. The best part is how well it integrates with other tools—Slack, CRM platforms, and productivity apps—making it easy to fit into our existing workflows. I use this tool every day. The customer support of Zendesk is great.",
    "Zendesk Support Suite offers a clean and intuitive interface that makes it easy for both agents and admins to navigate. One of the biggest advantages is its multi-channel support, allowing us to manage emails, chats, and calls from one unified platform. The automation features, such as triggers and macros, help streamline repetitive workflows and boost efficiency. Reporting via Explore provides strong visibility into team performance, customer satisfaction, and ticket trends. Integration with other tools like slack is smooth, and customization options make it adaptable to various business needs.",
    "Zendesk Support Suite is a robust and reliable platform, but there are a few areas that could be improved. At times, the admin settings can feel a bit complex or unintuitive, especially when setting up advanced workflows or automation rules—it takes some time to fully understand and configure them correctly. Additionally, the reporting dashboards, while useful, could offer more customization options without needing to upgrade or use external tools like Explore. Occasionally, we've also experienced minor delays or syncing issues when handling high volumes of tickets across multiple channels. That said, most of these challenges are manageable, and Zendesk regularly updates the platform, so we’re hopeful these areas will continue to improve over time.",
    "Zendesk Support Suite is a great tool for centralizing and automating support. It brings all our customer conversations, whether in email, live chat, or social media, into one place. This really helps me to stay organized and respond faster without jumping between different tools. I also find the automation features like triggers and macros very helpful for handling repetitive tasks and keeping our responses consistent. I use Zendesk regularly and over time it has made the support process more efficient. It also integrates well with other platforms I rely on, which keeps everything connected. Once I got familiar with the system, the interface felt intuitive and fits well into my daily workflow. I found the ease of implementation to be quite manageable. There is a slight learning curve at the beginning but the documentation provided clear instructions that made the setup process smoother. Customer Support has not been needed so far but the documentation has been helpful and clear whenever I needed assistance.",
    "Zendesk Support Suite is a reliable, all-in-one support solution that scales with your team. It offers a seamless way to manage customer conversations across multiple channels—email, chat, social media, and more—all from one intuitive dashboard. The ability to automate ticket routing, create detailed macros, and use triggers for repetitive workflows has significantly reduced our response time. The integration with knowledge base (Help Center) and reporting through Explore gives us powerful insights into team performance and customer satisfaction. The mobile app is also a great plus for support teams on the go.",
    "Zendesk Support Suite is a user-friendly and efficient support suite. One of the things I like best about Zendesk Support Suite is how intuitive and easy it is to use, even for new team members. The interface is clean and well-organized, which makes it simple to manage multiple conversations across channels like email, chat, and social media all in one place. The ticketing system is especially powerful—it helps us stay on top of customer requests, assign them efficiently, and track their progress without anything slipping through the cracks. I also appreciate the automation features and macros, which save us a lot of time when handling repetitive tasks or responding to common queries. Plus, the reporting and analytics tools give us valuable insights into our performance, helping us improve our response times and overall customer satisfaction."
  ],
  "ratings": [
    "4.3 out of 5 stars (7,455 reviews) - G2",
    "4.5 out of 5 stars (492 reviews) - G2",
    "4.5 out of 5 stars (216 reviews) - G2",
    "4.5 out of 5 stars (11 reviews) - G2",
    "4.5 out of 5 stars (2,356 reviews) - G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2007",
  "integration_partners": [
    "Slack",
    "CRM platforms",
    "productivity apps"
  ],
  "id": "SW2523",
  "slug": "zendesk",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/zendesk.json"
  }
}