JSON twin: https://www.healthaidb.com/software/xsell-technologies.json
XSELL Technologies
https://xselltechnologies.com/xsell-agent-experience
AI-powered real-time agent assist platform that delivers live coaching, supervisor analytics, and voice automation to improve contact center outcomes for healthcare and enterprise customers.
XSELL Technologies provides an augmented-intelligence conversational platform (eXpert Language Model) that listens to voice and digital interactions, delivers in-the-moment coaching cues to agents, offers supervisor analytics and post-call coaching, and automates routine voice flows via Agentic Voice. The solution is marketed to large-scale contact centers and healthcare organizations to boost conversion, reduce average handle time, ensure compliance, and scale top-performer behaviors.
unknown
2014
P1833
2025-09-07
commercial/proprietary
Contact vendor for pricing, custom enterprise quotes and demo; implementation typically ~90 days.
enterprise_quote
2014
product
1.0
{
"company_name": "XSELL Technologies",
"company_url": "https://xselltechnologies.com",
"company_offices": [
"United States"
],
"company_founding": "2014",
"product_url": "https://xselltechnologies.com/xsell-agent-experience",
"categories": [
"administrative",
"agent-assist",
"analytics",
"AI-powered",
"patient outreach"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://xselltechnologies.com",
"https://xselltechnologies.com/xsell-agent-experience",
"https://xselltechnologies.com/xsell-supervisor-experience",
"https://xselltechnologies.com/agentic-voice",
"https://trust.xselltechnologies.com",
"https://xselltechnologies.com/resources/xsell-achieves-hitrust-i1-certification-to-manage-data-protection-and-mitigate-cybersecurity-threats",
"https://xselltechnologies.com/resources/gold-kidney-xsell-agentic-voice-hra-solution",
"https://www.linkedin.com/company/xsell-tech/",
"https://www.chicagobusiness.com/fast-50/chicago-fastest-growing-companies-crains-fast-50-2023"
],
"summary": "AI-powered real-time agent assist platform that delivers live coaching, supervisor analytics, and voice automation to improve contact center outcomes for healthcare and enterprise customers.",
"description": "XSELL Technologies provides an augmented-intelligence conversational platform (eXpert Language Model) that listens to voice and digital interactions, delivers in-the-moment coaching cues to agents, offers supervisor analytics and post-call coaching, and automates routine voice flows via Agentic Voice. The solution is marketed to large-scale contact centers and healthcare organizations to boost conversion, reduce average handle time, ensure compliance, and scale top-performer behaviors.",
"target_users": [
"contact center agents",
"supervisors",
"contact center managers",
"customer service admins",
"health plan operations",
"payer/provider outreach teams"
],
"specialties": [
"contact center/customer service",
"health plan/member outreach",
"Medicare Advantage patient outreach",
"patient engagement/care outreach",
"sales/enrollment support"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing, custom enterprise quotes and demo; implementation typically ~90 days.",
"license": "commercial/proprietary",
"features": [
"Real-time agent coaching",
"Post-call auto summarization and smart note taking",
"Picture-in-picture (PiP) coaching widget",
"Compliance and objection-handling guidance",
"Dynamic conversation tracking",
"Customer intent recognition",
"Real-time recommendations and prompts",
"Behavioral notifications and coaching plans",
"Supervisor dashboards and real-time insights",
"One-click copy/export of summaries"
],
"integrations": [
"CRM systems (generic)",
"Telephony/CTI systems (generic)"
],
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"Windows",
"macOS"
],
"optional_modules": [
"Supervisor Experience",
"Agentic Voice"
],
"data_standards": [],
"api_available": "unknown",
"system_requirements": "",
"compliance": [],
"certifications": [],
"security_features": [],
"privacy_features": [],
"data_residency": "",
"customers": [
"Century Benefits",
"Fortune 75 Life Insurance Company",
"Telecom Giant"
],
"user_reviews": [
"\"XSELL is responsive to needs and takes great effort to understand the business and align result measures to metrics that matter to us.\"",
"\"The Agent Experience guides agents through the call flow, highlighting very common objections, and providing feedback on what to say when they get stuck.\""
],
"ratings": [
"FeaturedCustomers 4.8/5.0 (710 reference ratings)",
"Glassdoor employer rating 3.6/5 (employees)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2014",
"integration_partners": [
"Salesforce (AppExchange)",
"CRM systems",
"Telephony/CTI systems"
],
"id": "P1833",
"slug": "xsell-technologies",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/xsell-technologies.json"
}
}