JSON twin: https://www.healthaidb.com/software/whatsapp.json
https://www.whatsapp.com/business/api
WhatsApp Business Platform (WhatsApp) is Meta's secure global messaging platform used by healthcare organizations to send patient notifications, enable two-way patient communication, and integrate chat-based workflows via the Business API.
WhatsApp Business Platform provides an API and Business app for organizations to send encrypted messages, appointment reminders, clinical notifications, telehealth links, patient support and automated chatbots. Deployed via Meta-approved BSPs or direct integration, it supports message templates, rich media, session messaging and contact management while requiring compliance with local healthcare privacy/regulatory rules.
yes
2009
Processed in Meta data centers (multiple regions); Cloud API Local Storage option available to store message data in designated country/region
P1809
2025-09-07
Proprietary commercial (Meta)
Per-conversation / per-message pricing set by Meta (WhatsApp Business Platform) and BSPs; public pricing details on Meta developer site; enterprise onboarding often via Meta Business Solution Providers — contact vendor or BSP for quotes and trial availability.
enterprise_quote
2018
product
1.0
{
"company_name": "WhatsApp",
"company_url": "https://www.whatsapp.com",
"company_offices": [
"United States",
"United Kingdom",
"Ireland",
"India",
"Brazil"
],
"company_founding": "2009",
"product_url": "https://www.whatsapp.com/business/api",
"categories": [
"communication",
"messaging",
"patient-facing",
"administrative",
"telehealth-enabled"
],
"market_segment": [
"consumer",
"smb",
"enterprise"
],
"links": [
"https://www.whatsapp.com",
"https://www.whatsapp.com/business",
"https://www.whatsapp.com/business/api",
"https://www.whatsapp.com/privacy",
"https://developers.facebook.com/docs/whatsapp",
"https://support.whatsapp.com",
"https://www.g2.com/products/whatsapp-business/reviews",
"https://www.capterra.com/p/178890/WhatsApp-Business/"
],
"summary": "WhatsApp Business Platform (WhatsApp) is Meta's secure global messaging platform used by healthcare organizations to send patient notifications, enable two-way patient communication, and integrate chat-based workflows via the Business API.",
"description": "WhatsApp Business Platform provides an API and Business app for organizations to send encrypted messages, appointment reminders, clinical notifications, telehealth links, patient support and automated chatbots. Deployed via Meta-approved BSPs or direct integration, it supports message templates, rich media, session messaging and contact management while requiring compliance with local healthcare privacy/regulatory rules.",
"target_users": [
"clinicians",
"patients",
"administrative staff",
"call center agents",
"care coordinators",
"population health teams",
"digital health developers",
"telehealth providers"
],
"specialties": [
"primary care",
"telemedicine",
"outpatient services",
"chronic care management",
"behavioral health (patient communication)",
"pharmacy/prescription reminders",
"immunization programs",
"care coordination",
"patient support/education"
],
"regions_available": [
"Global",
"United States",
"United Kingdom",
"European Union",
"India",
"Brazil",
"Mexico",
"South Africa",
"Australia",
"Southeast Asia",
"Middle East",
"Canada"
],
"languages_supported": [
"English",
"Spanish",
"Portuguese",
"Hindi",
"Arabic",
"French",
"German",
"Italian",
"Indonesian",
"Dutch",
"Russian",
"Chinese (Simplified)",
"Turkish",
"Bengali",
"Urdu"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Per-conversation / per-message pricing set by Meta (WhatsApp Business Platform) and BSPs; public pricing details on Meta developer site; enterprise onboarding often via Meta Business Solution Providers — contact vendor or BSP for quotes and trial availability.",
"license": "Proprietary commercial (Meta)",
"deployment_model": [
"SaaS (Cloud API)",
"on_prem (On-Premises API)"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Send/receive messages (text, media)",
"Message templates (HSM)",
"Webhooks (real-time events)",
"Media handling (upload/download)",
"Two-way conversational messaging",
"Voice/calling API",
"Phone number management",
"Message status & delivery receipts",
"Message retry/retransmission",
"Message templates approval workflow",
"Message analytics/insights (via Business Manager)",
"Multi-partner / multi-business support",
"Payments API (India, Brazil)"
],
"optional_modules": [
"Cloud API Local Storage (data stored in designated country)",
"Payments integrations (regional)",
"Meta AI / optional AI services",
"Multi-partner solutions"
],
"integrations": [
"Meta Business Suite / Business Manager",
"Meta Business Messaging Compliance Center",
"Third-party systems via REST API (CRMs, contact centers)"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"SOC 2 Type II",
"ISO 27001",
"GDPR (EU)",
"LGPD (Brazil)",
"PDPB/other regional data protection laws (subject to customer obligations)"
],
"certifications": [
"SOC 2 Type II",
"ISO 27001"
],
"security_features": [
"End-to-end encryption (Signal protocol between user and WhatsApp)",
"Transport encryption (TLS)",
"At-rest encryption for Cloud API stored messages",
"Encryption key management by Cloud API",
"Access controls / role-based access via Business Manager",
"Message retention limits (max 30 days)",
"Audit / logging (via Meta business compliance tools)"
],
"privacy_features": [
"WhatsApp Business Data Processing Terms",
"WhatsApp Business Data Transfer Addendum (EU/UK)",
"Controlled message retention (30-day max)",
"Customer-controlled data processing (Cloud API processes at customer's instruction)"
],
"data_residency": "Processed in Meta data centers (multiple regions); Cloud API Local Storage option available to store message data in designated country/region",
"customers": [
"Booking.com",
"Uber",
"KLM",
"Vodafone",
"Netflix",
"iFood",
"Tata CLiQ",
"HDFC",
"Unilever",
"Maggi (Nestlé)",
"Melia Hotels",
"Booking.com (travel use cases)",
"Various banks and telcos (regional BSP case studies)"
],
"user_reviews": [
"I like everything about the quick response function, the catalog, the absence message, the option to put the website link, easy to use and intuitive.",
"Easy to use and easy to implement. Really great way of reaching out to multiple prospects in one go.",
"Cloud API sped up adoption and removed infrastructure overhead — integration was faster than the legacy on‑prem API.",
"Messaging template approval and messaging limits can be opaque — took time to get messaging volumes increased.",
"Good for high-volume notifications and support, but onboarding often requires partnering with a BSP."
],
"ratings": [
"G2 — WhatsApp Business Platform / API: ~4.5/5 (aggregate of G2 product pages and listings)",
"Capterra — WhatsApp Business API: ~4.3/5 (reviews summary on Capterra listings)"
],
"support_channels": [
"documentation",
"developer community/forums (Stack Overflow/Meta developer community)",
"partner/BSP support (email/portal through Business Solution Providers)",
"ticketing (via Meta/WhatsApp Business support flows)",
"chat (through BSP platforms)"
],
"training_options": [
"documentation (Developer Hub & Cloud API docs)",
"webinars (WhatsApp/Meta and BSP partner webinars)",
"live_online (partner-led onboarding sessions)",
"onsite (available via implementation partners/BSPs)",
"developer guides and tutorials"
],
"release_year": "2018",
"integration_partners": [
"Twilio",
"MessageBird",
"Vonage (Nexmo)",
"Sinch",
"Gupshup",
"Infobip",
"Zendesk",
"Salesforce",
"HubSpot",
"Shopify (via partners)",
"AWS (Cloud API hosting/integration tooling)",
"Zapier (via third-party connectors)",
"Postman (developer tooling/examples)",
"Various official Meta Business Solution Providers (BSPs)"
],
"id": "P1809",
"slug": "whatsapp",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/whatsapp.json"
}
}