JSON twin: https://www.healthaidb.com/software/whatfix.json
Whatfix
https://whatfix.com/products/digital-adoption-platform/
Whatfix is an AI-powered digital adoption platform (DAP) that provides in-app guidance, analytics, and sandbox training to accelerate software adoption for healthcare organizations.
Whatfix delivers contextual, no-code in-app walkthroughs, product analytics, and replica sandbox environments to train clinicians, administrative staff, and patients on EHRs, patient portals, billing systems and other healthcare applications while embedding compliance guardrails and real-time support.
yes
2014
Customers can choose hosting in EU or USA data centers (EU and US regions)
P1808
2025-09-07
proprietary commercial
Contact vendor for pricing; free trial / demo available via request
enterprise_quote
2013
iOS >= 11 (mobile SDK); Android API level >= 21 (mobile SDK); modern web browsers for Web DAP; desktop installers supported for Windows/macOS — further details in Whatfix support docs
product
1.0
{
"company_name": "Whatfix",
"company_url": "https://whatfix.com/",
"company_offices": [
"India",
"United States",
"United Kingdom",
"Germany",
"Singapore",
"Australia"
],
"company_founding": "2014",
"product_url": "https://whatfix.com/products/digital-adoption-platform/",
"categories": [
"administrative",
"training",
"performance-support",
"user-onboarding",
"digital-adoption"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://whatfix.com/",
"https://whatfix.com/products/digital-adoption-platform/",
"https://whatfix.com/about-us/",
"https://whatfix.com/solutions/healthcare/",
"https://whatfix.com/pricing/",
"https://support.whatfix.com/",
"https://whatfix.com/privacy-policy/",
"https://www.g2.com/products/whatfix/reviews",
"https://www.capterra.com/p/144388/Whatfix/",
"https://whatfix.com/newsroom/press-releases/whatfix-raises-125-million-series-e/"
],
"summary": "Whatfix is an AI-powered digital adoption platform (DAP) that provides in-app guidance, analytics, and sandbox training to accelerate software adoption for healthcare organizations.",
"description": "Whatfix delivers contextual, no-code in-app walkthroughs, product analytics, and replica sandbox environments to train clinicians, administrative staff, and patients on EHRs, patient portals, billing systems and other healthcare applications while embedding compliance guardrails and real-time support.",
"target_users": [
"clinicians",
"nurses",
"administrative staff",
"IT/implementation teams",
"healthcare trainers",
"patients"
],
"specialties": [
"hospitals",
"outpatient clinics",
"behavioral health",
"ambulatory care",
"health IT / EHR adoption",
"revenue cycle / billing and claims"
],
"regions_available": [
"Global",
"United States",
"Europe",
"India",
"Australia"
],
"languages_supported": [
"English",
"German"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; free trial / demo available via request",
"license": "proprietary commercial",
"deployment_model": [
"SaaS",
"on_prem",
"hybrid"
],
"os_platforms": [
"Web (modern browsers)",
"Windows",
"macOS",
"Linux",
"iOS",
"Android"
],
"features": [
"In‑app guidance (Flows, Task Lists, Smart Tips, Pop‑ups, Launchers)",
"No‑code content editor (Whatfix Studio)",
"Self‑help / in‑app Resource Center",
"Guidance / usage analytics (Flow dropoffs, completion rates)",
"Surveys & NPS collection in‑app",
"Content export (video, slide deck, how‑to articles, PDF)",
"Auto‑translation / localization (80+ languages)",
"AI‑assisted content authoring and in‑app assistance",
"Desktop companion (DAP on OS) for OS‑level alerts and support",
"Mobile SDK for in‑app mobile guidance",
"Mirror (sandbox environment for hands‑on training)",
"Product analytics / user journey tracking",
"Smart Context delivery (role/process aware guidance)",
"Integration Hub / connectors to external knowledge repositories",
"Vulnerability disclosure program and third‑party pen testing",
"Role‑based access control"
],
"optional_modules": [
"Mirror (sandbox environments)",
"Product Analytics (advanced analytics)",
"DAP on OS (desktop companion)",
"Mobile SDK (iOS/Android)",
"Whatfix AI (generative AI features)",
"Center of Excellence services",
"Whatfix University / training services",
"Content export pack"
],
"integrations": [
"Zendesk",
"Salesforce",
"Common LMS / Knowledge base repositories (via API/crawling)",
"SSO / Identity providers (SAML/OAuth)",
"JavaScript embed / web app integration",
"Support platforms / ticketing systems (e.g., Zendesk/Service portals)",
"Enterprise apps via REST APIs"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "iOS >= 11 (mobile SDK); Android API level >= 21 (mobile SDK); modern web browsers for Web DAP; desktop installers supported for Windows/macOS — further details in Whatfix support docs",
"compliance": [
"HIPAA",
"GDPR",
"SOC 2 (Type II)",
"ISO 27001",
"ISO 27701",
"ISO 27017",
"ISO 27018",
"CSA STAR",
"TISAX",
"Cyber Essentials",
"UK/EU/Swiss–U.S. Data Privacy Framework"
],
"certifications": [
"SOC 2 Type II",
"ISO 27001",
"ISO 27701",
"ISO 27017",
"ISO 27018",
"CSA STAR (BSI/STAR)",
"TISAX",
"Cyber Essentials Certified Plus"
],
"security_features": [
"Encryption in transit and at rest (SSL/TLS)",
"Role‑based access control (RBAC)",
"Anonymization / minimal data collection",
"Audit logging and monitoring",
"SSO / SAML support",
"Vulnerability disclosure program",
"Third‑party penetration testing"
],
"privacy_features": [
"Data Processing Agreement / Standard Contractual Clauses (EU GDPR)",
"BAA available for covered customers (HIPAA support)",
"Data minimization and anonymization options",
"Customer selectable PII capture (customers can choose not to send PII)",
"Data retention controls (retention policy & deletion on request)",
"Data localization options"
],
"data_residency": "Customers can choose hosting in EU or USA data centers (EU and US regions)",
"customers": [
"Sentry",
"Experian",
"AutoZone",
"Hays",
"Cardinal Health",
"U.S. Army",
"Renewable Energy Group (REG)",
"Marketboomer",
"Sentry Insurance",
"AutoZone, Inc.",
"Experian plc",
"Cardinal Health, Inc.",
"Hays plc",
"Renewable Energy Group, Inc.",
"U.S. Army PEO Enterprise",
"Marketboomer (customer)"
],
"user_reviews": [
"Flows were more beneficial in a training environment, where navigation and keying practice were needed. Smart tips and beacons were useful.",
"Reduced our support costs by 40%.",
"Easy to use and helps guide the customer step by step to resolve concerns.",
"The flexibility of Whatfix empowered us to get the right training to the right people at the right time in a heavily customized Salesforce instance.",
"Whatfix has helped solve many of our new user onboarding issues; a single centralized place for the latest training documentation is a game changer."
],
"ratings": [
"G2: ~4.6/5 (crowdsourced reviews)",
"Capterra: Ease of Use ~4.5/5 (user reviews)",
"Gartner Peer Insights: ~4.7/5 (211+ ratings)",
"TrustRadius: listed with reviews (score varies by metric)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7 support",
"24x5 support"
],
"training_options": [
"documentation",
"webinars",
"live_online (Whatfix University)",
"onsite (professional services)",
"self-paced courses",
"certification programs"
],
"release_year": "2013",
"integration_partners": [
"Salesforce",
"ServiceNow",
"Workday",
"Oracle",
"SAP",
"Microsoft Dynamics / Power Platform",
"Microsoft Azure / Office 365",
"Zendesk",
"Jira",
"Google Workspace",
"Slack",
"Cornerstone",
"LMS platforms (SCORM/LTI)",
"SSO providers (Okta, Azure AD)",
"Snowflake",
"Tableau",
"Power BI"
],
"id": "P1808",
"slug": "whatfix",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/whatfix.json"
}
}