JSON twin: https://www.healthaidb.com/software/wellsky-personal-care.json
WellSky
https://wellsky.com/personal-care-software/
Web-based operations platform for private-duty personal care agencies that manages scheduling, caregiver management, billing, EVV, family communication and mobile care delivery.
WellSky Personal Care (formerly ClearCare) is an end-to-end SaaS platform for non-medical/private-duty home care agencies offering scheduling, applicant tracking and hiring workflows, caregiver mobile app, electronic visit verification (EVV) support, claims/ billing and payment processing, training/e-learning, analytics/CareInsights, family portal, and integrations/APIs for partners and payers. The product is HITRUST CSF certified and is positioned for franchise and enterprise personal care networks.
yes
1980
P1803
2025-09-07
commercial proprietary
Contact vendor for pricing; offers tailored onboarding and enterprise quotes (no public list prices).
enterprise_quote
product
1.0
{
"company_name": "WellSky",
"company_url": "https://wellsky.com",
"company_offices": [
"United States",
"Canada",
"United Kingdom",
"Australia"
],
"company_founding": "1980",
"product_url": "https://wellsky.com/personal-care-software/",
"categories": [
"administrative",
"patient-facing",
"care coordination",
"scheduling",
"workforce management",
"analytics",
"interoperability",
"mobile"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://wellsky.com/personal-care-software/",
"https://wellsky.com/",
"https://wellsky.com/about-us/",
"https://wellsky.com/about-us/contact/",
"https://wellsky.com/support/",
"https://info.wellsky.com/Connect-API-Insights-marketing-LP.html",
"https://wellsky.com/personal-care-software/#top",
"https://elion.health/products/wellsky-personal-care",
"https://www.g2.com/products/wellsky-personal-care/reviews",
"https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/"
],
"summary": "Web-based operations platform for private-duty personal care agencies that manages scheduling, caregiver management, billing, EVV, family communication and mobile care delivery.",
"description": "WellSky Personal Care (formerly ClearCare) is an end-to-end SaaS platform for non-medical/private-duty home care agencies offering scheduling, applicant tracking and hiring workflows, caregiver mobile app, electronic visit verification (EVV) support, claims/ billing and payment processing, training/e-learning, analytics/CareInsights, family portal, and integrations/APIs for partners and payers. The product is HITRUST CSF certified and is positioned for franchise and enterprise personal care networks.",
"target_users": [
"private-duty agency administrators",
"schedulers/dispatchers",
"caregivers/home health aides",
"recruiting/HR staff",
"billing/finance teams",
"family/caregivers (family portal)",
"franchise operators",
"payers/referral partners"
],
"specialties": [
"private-duty home care",
"non-medical personal care",
"franchise network management",
"caregiver workforce management",
"EVV (Electronic Visit Verification)",
"scheduling and dispatch",
"billing and claims processing",
"family engagement/portal"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; offers tailored onboarding and enterprise quotes (no public list prices).",
"license": "commercial proprietary",
"deployment_model": [
"SaaS",
"cloud"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Scheduling and shift management",
"Caregiver management and applicant tracking",
"Mobile caregiver app (clocking, tasks, notes)",
"Client care documentation and visit notes",
"Family Room portal (family access, billing split/pay)",
"Billing, payroll and electronic claims (eClaims)",
"EVV support and state mandate management",
"Analytics and dashboards (built‑in reports)",
"Predictive risk/CareInsights for Personal Care",
"Referral intake/management (CarePort integration)",
"Workforce engagement (TeamEngage)",
"Training and e‑learning",
"Franchise network support",
"Payment processing",
"Operational integrations and partner ecosystem"
],
"optional_modules": [
"CareInsights (predictive analytics)",
"TeamEngage (workforce engagement/incentives)",
"Connect API & Insights (data access/integration)",
"Electronic claims module",
"Payment processing"
],
"integrations": [
"CarePort (referral management/connected networks)",
"Checkr (background screening)",
"CommonWell (EULA present / connectivity)",
"First Databank (drug/medication data)",
"Waystar (billing/payments) ",
"DrFirst (e-prescribing/medication interoperability)",
"Qlik (analytics/BI)",
"Forcura (document exchange)",
"Payment processors (unnamed)",
"Electronic claims clearing partners (eClaims)"
],
"data_standards": [
"APIs (WellSky Connect API)",
"HL7 (implied via provider interoperability/connected networks)"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HITRUST CSF",
"HIPAA"
],
"certifications": [
"HITRUST CSF"
],
"security_features": [
"Access control / role‑based access",
"Password management / authentication controls",
"Audit logging",
"Encrypted data in transit and at rest (implied by HITRUST)"
],
"privacy_features": [
"Business Associate Exhibit / BAA available",
"Family Room access controls (portal access for families)"
],
"data_residency": "",
"customers": [
"The LTM Group",
"For Papa's Sake Home Care",
"Doctor's Choice Home Care & Hospice",
"Concierge Home Care",
"St. Johns Care Connect",
"South Lincoln Nursing Center",
"Oceans Healthcare",
"KVC Health Systems",
"SUN Behavioral Health",
"MossRehab",
"Empire Home Infusion Services",
"Biologic Infusion Pharmacy",
"Columbus Hospital LTACH",
"Atrium Health Wake Forest Baptist",
"Care Centers",
"Chatuge Regional Nursing Home",
"Concierge Home Care (case study listed separately but included)",
"Forcura (as integrated customer partner example)"
],
"user_reviews": [
"Great software for client tracking!",
"Productivity increased with WellSky",
"Shoddy app — GPS is awful",
"Navigation is super easy as you move around the site",
"Scheduling interface is smooth and intuitive",
"EVV (Electronic Visit Verification) is robust and reliable",
"Mobile app lets caregivers clock in/out and view schedules easily",
"Support response can be slow during major updates",
"Reporting and analytics helped reduce hospitalizations at our agency",
"Integration with training platforms (CareAcademy) simplified caregiver onboarding"
],
"ratings": [
"TrustRadius: 9.0/10 (WellSky Personal Care / ClearCare profile)",
"Tekpon: 4.31/5 (aggregate score listed on Tekpon)"
],
"support_channels": [
"phone",
"email",
"ticketing",
"support hub (Salesforce)",
"documentation",
"client resource center",
"on-demand webinars/community resources"
],
"training_options": [
"documentation",
"webinars",
"on-demand webinars",
"live_online (virtual instructor-led)",
"onsite training (professional services/education services)",
"user videos"
],
"release_year": "",
"integration_partners": [
"CareAcademy",
"Allegiance Group",
"Citus Health",
"CompanyMileage",
"Digi-Trax",
"Element5",
"Enclara Pharmacia",
"Emdeon / Change Healthcare",
"First Databank (FDB)",
"Forcura",
"Immucor",
"Inovalon",
"IQVIA",
"McKesson",
"PlayMaker Health",
"QliqSOFT",
"Rhapsody (Corepoint)",
"Surescripts",
"Symphony Health",
"Waystar",
"Wolters Kluwer"
],
"id": "P1803",
"slug": "wellsky-personal-care",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/wellsky-personal-care.json"
}
}