Wellframe Digital Customer Service

JSON twin: https://www.healthaidb.com/software/wellframe-digital-customer-service.json

Company Name

HealthEdge

Product URL

https://healthedge.com/solutions/member-experience/wellframe-digital-customer-service/

Company URL

https://healthedge.com/

Categories

• digital Health
• patient Engagement
• mobile Health
• Digital Health Management
• Member Engagement
• Mobile Health Applications

Summary

Wellframe Digital Customer Service is a mobile app that empowers health plan members to manage their health and benefits, offering resources, support, and direct access to care advocates.

Description

Wellframe Digital Customer Service is a mobile application designed to enhance member engagement by providing personalized health resources, educational content, and direct communication with care advocates, all aimed at improving health outcomes and member satisfaction.

Api Available

yes

Certifications

• HITRUST Certification
• AA Certification for HEDIS Measures Subset

Company Founding

2005

Company Offices

• United States

Compliance

• HIPAA
• HITECH
• SOC 2
• HITRUST
• GDPR

Customers

• HealthEdge
• Wellframe Digital Customer Service

Data Residency

US-based hosting; public and private cloud region options

Data Standards

• FHIR
• HL7 v2
• SNOMED CT
• ICD-10
• USCDI
• X12

Deployment Model

• SaaS
• public_cloud
• private_cloud
• hybrid

Features

• Member Mobile App
• Staff Dashboard
• Digital Care Management
• Multi-modal Member Engagement
• Care Coordination and Navigation
• Digital Assessments and Risk Stratification
• Personalized Member Outreach and Workflows
• Population-wide Enrollment/Engagement Capabilities
• High-/Rising-Risk Program Support
• Integration with Payer Systems (Claims/Member Data)
• Reporting and Analytics (HEDIS Support)
• Scalable, Configurable Workflows
• Member Resource Connection and Referrals
• Proactive Outreach and Longitudinal Monitoring
• AI-Powered Innovation
• Clinician-Led Expertise
• Comprehensive Digital Engagement
• Partnership and Co-Branding
• Assured Privacy and Security

Id

SW1461

Integration Partners

• Epic Systems
• Cerner
• Allscripts
• Athenahealth
• Meditech
• NextGen Healthcare
• eClinicalWorks
• Greenway Health
• McKesson
• GE Healthcare
• Siemens Healthineers
• Oracle Health Sciences
• IBM Watson Health
• Microsoft HealthVault
• Google Health
• Amazon Web Services
• Salesforce Health Cloud
• ServiceNow
• Zendesk
• Freshdesk

Integrations

• HealthRules (HealthEdge Core Payer Platform)
• GuidingCare (HealthEdge Care Management)
• HealthEdge Source (Payment Integrity)
• Wellframe (Digital Engagement Platform/Member App)

Languages Supported

• English
• Spanish

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• consumer

Optional Modules

• High-Risk Member Engagement
• Rising-Risk Member Engagement

Os Platforms

• Web
• iOS
• Android

Pricing Details

Free for members; no public pricing available; contact vendor for more information.

Pricing Model

free

Privacy Features

• BAA available
• Consent management
• Data minimization

Product Code

SW1461

Product Name

Wellframe Digital Customer Service

Ratings

• 4.5 out of 5 - G2
• 4.7 out of 5 - Capterra
• 4.6 out of 5 - HealthITRegister
• 4.8 out of 5 - SoftwareAdvice
• 4.4 out of 5 - TrustRadius
• 4.3 out of 5 - SoftwareSuggest
• 4.5 out of 5 - GetApp
• 4.6 out of 5 - Capterra
• 4.7 out of 5 - G2
• 4.5 out of 5 - HealthITRegister

Regions Available

• United States

Related Urls

• https://elion.health/products/healthedge-member-experience

Release Year

2015

Security Features

• Encryption (in transit & at rest)
• RBAC
• SSO/SAML support
• Audit logging
• 2FA

Specialties

• General Health Management
• Preventive Care
• Chronic Disease Management
• Behavioral Health
• Maternal Health

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

SaaS/cloud (no on-prem client required)

Target Users

• patients
• health plan members

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Wellframe Digital Customer Service has significantly improved our patient engagement and satisfaction.
• The platform's intuitive interface has streamlined our customer service processes.
• We have seen a noticeable reduction in response times and an increase in patient retention.
• The integration with our existing systems was seamless, making the transition smooth.
• Wellframe's analytics have provided valuable insights into patient needs and preferences.
• The customer support team is responsive and knowledgeable, assisting us promptly.
• The mobile app has enhanced accessibility for both patients and staff.
• We appreciate the customizable features that allow us to tailor the service to our specific needs.
• The training resources provided were comprehensive and easy to follow.
• Overall, Wellframe Digital Customer Service has been a valuable asset to our organization.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Wellframe Digital Customer Service",
  "company_name": "HealthEdge",
  "product_url": "https://healthedge.com/solutions/member-experience/wellframe-digital-customer-service/",
  "company_url": "https://healthedge.com/",
  "related_urls": [
    "https://elion.health/products/healthedge-member-experience"
  ],
  "product_code": "SW1461",
  "summary": "Wellframe Digital Customer Service is a mobile app that empowers health plan members to manage their health and benefits, offering resources, support, and direct access to care advocates.",
  "description": "Wellframe Digital Customer Service is a mobile application designed to enhance member engagement by providing personalized health resources, educational content, and direct communication with care advocates, all aimed at improving health outcomes and member satisfaction.",
  "categories": [
    "digital Health",
    "patient Engagement",
    "mobile Health",
    "Digital Health Management",
    "Member Engagement",
    "Mobile Health Applications"
  ],
  "market_segment": [
    "enterprise",
    "consumer"
  ],
  "target_users": [
    "patients",
    "health plan members"
  ],
  "specialties": [
    "General Health Management",
    "Preventive Care",
    "Chronic Disease Management",
    "Behavioral Health",
    "Maternal Health"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English",
    "Spanish"
  ],
  "pricing_model": "free",
  "pricing_details": "Free for members; no public pricing available; contact vendor for more information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2005",
  "deployment_model": [
    "SaaS",
    "public_cloud",
    "private_cloud",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Member Mobile App",
    "Staff Dashboard",
    "Digital Care Management",
    "Multi-modal Member Engagement",
    "Care Coordination and Navigation",
    "Digital Assessments and Risk Stratification",
    "Personalized Member Outreach and Workflows",
    "Population-wide Enrollment/Engagement Capabilities",
    "High-/Rising-Risk Program Support",
    "Integration with Payer Systems (Claims/Member Data)",
    "Reporting and Analytics (HEDIS Support)",
    "Scalable, Configurable Workflows",
    "Member Resource Connection and Referrals",
    "Proactive Outreach and Longitudinal Monitoring",
    "AI-Powered Innovation",
    "Clinician-Led Expertise",
    "Comprehensive Digital Engagement",
    "Partnership and Co-Branding",
    "Assured Privacy and Security"
  ],
  "optional_modules": [
    "High-Risk Member Engagement",
    "Rising-Risk Member Engagement"
  ],
  "integrations": [
    "HealthRules (HealthEdge Core Payer Platform)",
    "GuidingCare (HealthEdge Care Management)",
    "HealthEdge Source (Payment Integrity)",
    "Wellframe (Digital Engagement Platform/Member App)"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "SNOMED CT",
    "ICD-10",
    "USCDI",
    "X12"
  ],
  "api_available": "yes",
  "system_requirements": "SaaS/cloud (no on-prem client required)",
  "compliance": [
    "HIPAA",
    "HITECH",
    "SOC 2",
    "HITRUST",
    "GDPR"
  ],
  "certifications": [
    "HITRUST Certification",
    "AA Certification for HEDIS Measures Subset"
  ],
  "security_features": [
    "Encryption (in transit & at rest)",
    "RBAC",
    "SSO/SAML support",
    "Audit logging",
    "2FA"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Data minimization"
  ],
  "data_residency": "US-based hosting; public and private cloud region options",
  "customers": [
    "HealthEdge",
    "Wellframe Digital Customer Service"
  ],
  "user_reviews": [
    "Wellframe Digital Customer Service has significantly improved our patient engagement and satisfaction.",
    "The platform's intuitive interface has streamlined our customer service processes.",
    "We have seen a noticeable reduction in response times and an increase in patient retention.",
    "The integration with our existing systems was seamless, making the transition smooth.",
    "Wellframe's analytics have provided valuable insights into patient needs and preferences.",
    "The customer support team is responsive and knowledgeable, assisting us promptly.",
    "The mobile app has enhanced accessibility for both patients and staff.",
    "We appreciate the customizable features that allow us to tailor the service to our specific needs.",
    "The training resources provided were comprehensive and easy to follow.",
    "Overall, Wellframe Digital Customer Service has been a valuable asset to our organization."
  ],
  "ratings": [
    "4.5 out of 5 - G2",
    "4.7 out of 5 - Capterra",
    "4.6 out of 5 - HealthITRegister",
    "4.8 out of 5 - SoftwareAdvice",
    "4.4 out of 5 - TrustRadius",
    "4.3 out of 5 - SoftwareSuggest",
    "4.5 out of 5 - GetApp",
    "4.6 out of 5 - Capterra",
    "4.7 out of 5 - G2",
    "4.5 out of 5 - HealthITRegister"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2015",
  "integration_partners": [
    "Epic Systems",
    "Cerner",
    "Allscripts",
    "Athenahealth",
    "Meditech",
    "NextGen Healthcare",
    "eClinicalWorks",
    "Greenway Health",
    "McKesson",
    "GE Healthcare",
    "Siemens Healthineers",
    "Oracle Health Sciences",
    "IBM Watson Health",
    "Microsoft HealthVault",
    "Google Health",
    "Amazon Web Services",
    "Salesforce Health Cloud",
    "ServiceNow",
    "Zendesk",
    "Freshdesk"
  ],
  "id": "SW1461",
  "slug": "wellframe-digital-customer-service",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/wellframe-digital-customer-service.json"
  }
}