JSON twin: https://www.healthaidb.com/software/webex.json
Cisco
https://www.webex.com/us/en/solutions/industries/healthcare.html
Webex is Cisco's cloud-based collaboration platform offering HIPAA-capable telehealth video visits, secure messaging, calling, and AI-powered contact center tools tailored for healthcare organizations.
Webex for Healthcare provides secure, enterprise-grade virtual care and patient engagement capabilities including video visits, scheduling workflows, EHR integrations (partner/EHR-specific connectors), secure messaging, clinical collaboration tools, and an AI-enabled contact center. Cisco documents HIPAA controls and compliance guidance for Webex services; offerings include Webex App/Meetings/Calling, Webex Instant Connect for virtual care, Webex Contact Center, and CPaaS capabilities for patient outreach and automation. Deployed as cloud and hybrid options and sold via enterprise licensing with integration partners and APIs for customization.
yes
1984
Multi‑region hosting with US and international regions; options for dedicated/isolated instances and local node deployment for data locality
P1798
2025-09-07
proprietary/commercial
Multiple tiers (Webex Free/basic, Webex Suite/subscription, enterprise Webex for Healthcare) and add-ons (Contact Center, CPaaS, Instant Connect); public free/basic tier available, paid subscription and enterprise pricing vary by module—contact Cisco or reseller for quotes and trials.
enterprise_quote
1995
Primarily SaaS-hosted; client apps for Windows/macOS/iOS/Android and modern browsers; Control Hub management console; optional local node for Enhanced Survivability
product
1.0
{
"company_name": "Cisco",
"company_url": "https://www.webex.com/",
"company_offices": [
"United States",
"Canada",
"United Kingdom",
"Germany",
"France",
"Australia",
"India",
"Japan",
"Brazil",
"Singapore"
],
"company_founding": "1984",
"product_url": "https://www.webex.com/us/en/solutions/industries/healthcare.html",
"categories": [
"administrative",
"patient-facing",
"communications",
"telehealth",
"clinical collaboration",
"contact center",
"device integration"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.webex.com/us/en/solutions/industries/healthcare.html",
"https://www.webex.com/",
"https://www.webex.com/meetings.html",
"https://pricing.webex.com/",
"https://help.webex.com/",
"https://cpaas.webex.com/solutions/healthcare",
"https://blog.webex.com/collaboration/video-conferencing/protecting-your-webex-healthcare-data/",
"https://www.cisco.com/site/us/en/solutions/industries/healthcare/index.html",
"https://apphub.webex.com/",
"https://www.webex.com/us/en/gp/unlock-healthcare-innovation-cloud-contact-center.html"
],
"summary": "Webex is Cisco's cloud-based collaboration platform offering HIPAA-capable telehealth video visits, secure messaging, calling, and AI-powered contact center tools tailored for healthcare organizations.",
"description": "Webex for Healthcare provides secure, enterprise-grade virtual care and patient engagement capabilities including video visits, scheduling workflows, EHR integrations (partner/EHR-specific connectors), secure messaging, clinical collaboration tools, and an AI-enabled contact center. Cisco documents HIPAA controls and compliance guidance for Webex services; offerings include Webex App/Meetings/Calling, Webex Instant Connect for virtual care, Webex Contact Center, and CPaaS capabilities for patient outreach and automation. Deployed as cloud and hybrid options and sold via enterprise licensing with integration partners and APIs for customization.",
"target_users": [
"physicians",
"nurses",
"clinical care teams",
"patients",
"schedulers/administrative staff",
"contact center agents",
"IT/infosec teams",
"health system administrators",
"telehealth coordinators"
],
"specialties": [
"telehealth/virtual care",
"primary care",
"behavioral health/mental health",
"urgent care",
"outpatient specialty clinics",
"chronic care management",
"patient engagement/call center"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"European Union",
"Australia",
"New Zealand",
"India",
"Brazil",
"Mexico",
"Japan",
"South Korea",
"Singapore",
"Israel"
],
"languages_supported": [
"English",
"Spanish",
"French",
"German",
"Portuguese",
"Italian",
"Dutch",
"Chinese (Simplified)",
"Chinese (Traditional)",
"Japanese",
"Korean"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Multiple tiers (Webex Free/basic, Webex Suite/subscription, enterprise Webex for Healthcare) and add-ons (Contact Center, CPaaS, Instant Connect); public free/basic tier available, paid subscription and enterprise pricing vary by module—contact Cisco or reseller for quotes and trials.",
"license": "proprietary/commercial",
"deployment_model": [
"SaaS (cloud)",
"dedicated/isolated instance (hybrid)",
"on-premises options via dedicated nodes/Enhanced Survivability"
],
"os_platforms": [
"Web (browser)",
"iOS",
"Android",
"Windows",
"macOS",
"Linux"
],
"features": [
"Secure video conferencing and screen sharing for telehealth",
"Webex Instant Connect — one‑click virtual visits integrated with EHRs",
"Scheduling and appointment reminders (via Webex Connect/CPaaS)",
"Messaging and secure group chat",
"Cloud calling / PSTN integration",
"Webex Contact Center for patient experience",
"AI features: automated notetaking/transcription and AI assistant",
"Recording and video messaging (Vidcast)",
"Webinars and virtual events for medical education",
"Device support and multi‑screen Webex Room Devices",
"Virtual rounding / remote consultations (Expert on Demand)",
"Analytics and operational dashboards (Control Hub)",
"Enhanced survivability / local node failover",
"Security controls and admin management via Control Hub",
"Screen recording and content sharing",
"Integration marketplace / App Hub and embedded apps"
],
"optional_modules": [
"Webex Contact Center",
"Webex Connect (CPaaS / messaging flows)",
"Enhanced Survivability / Dedicated Instance",
"Webex AI Assistant / Collaboration AI add-ons",
"Webex Suite (advanced collaboration bundle)",
"Workspace devices & RoomOS management",
"Webex Webinars / Events premium features",
"Workforce Optimization (contact center add‑ons)"
],
"integrations": [
"Epic (EHR) — integrations via Instant Connect/EHR connectors",
"Cerner (EHR)",
"MEDITECH",
"Generic EHR/EMR systems (via Instant Connect / CPaaS integrations)",
"PSTN / telephony carriers",
"Active Directory / Azure AD / SSO identity providers",
"Third‑party apps via Webex App Hub",
"Scheduling systems (calendar integrations)",
"PACS/medical imaging viewing (via device/app integrations)",
"Contact center CRMs and backend systems"
],
"data_standards": [
"FHIR",
"HL7 v2/v3",
"DICOM"
],
"api_available": "yes",
"system_requirements": "Primarily SaaS-hosted; client apps for Windows/macOS/iOS/Android and modern browsers; Control Hub management console; optional local node for Enhanced Survivability",
"compliance": [
"HIPAA (BAA support)",
"HITECH",
"GDPR",
"SOC 2 (common compliance offering)",
"ISO 27001 (security frameworks referenced)"
],
"certifications": [],
"security_features": [
"End-to-end / zero trust encryption (in transit and at rest)",
"Role-based access control (RBAC)",
"SSO / SAML integration and 2FA support",
"Audit logging and logging/monitoring",
"Data Loss Prevention (DLP) controls",
"Identity verification and secure meeting controls"
],
"privacy_features": [
"Business Associate Agreement (BAA) available for HIPAA compliance",
"Data privacy controls and configurable retention",
"Consent and secure attendee identification features"
],
"data_residency": "Multi‑region hosting with US and international regions; options for dedicated/isolated instances and local node deployment for data locality",
"customers": [
"Barton Health",
"Grand River Hospital",
"Integrated Care 24 (IC24)",
"UC Davis Health",
"Five US healthcare providers (unnamed from CPaaS case study)"
],
"user_reviews": [
"Reliable and easy to manage for clinical teams — audio/video quality holds up even on lower bandwidth.",
"Useful for bridging communication gaps across remote staff and patients; secure and feature-rich for telehealth workflows.",
"Integrates well with EHR workflows (browser-based visits via Telehealth Connector) which simplified scheduling virtual visits.",
"Good meeting and webinar features, but the suite can be complex to configure for large deployments.",
"Challenging to use and hard to implement in some environments; customization and onboarding can be time-consuming."
],
"ratings": [
"G2: G2 score ~95–96 (reported in Webex press releases and G2 reports)",
"TrustRadius: Top Rated awards (2024)",
"Gartner Peer Insights: positive reviewer ratings for Webex Suite"
],
"support_channels": [
"documentation",
"community",
"email",
"phone",
"chat",
"ticketing",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "1995",
"integration_partners": [
"Epic (Telehealth Connector)",
"Cisco (parent / integration ecosystem)",
"Webex App Hub / CPaaS partners",
"EHR vendors (general integrations)",
"Webex Instant Connect",
"Webex Contact Center integrations",
"Webex Events (Socio)"
],
"id": "P1798",
"slug": "webex",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/webex.json"
}
}