JSON twin: https://www.healthaidb.com/software/waystar-patient-financial-experience.json
Waystar
https://www.waystar.com/patient-financial-experience/
Waystar Patient Financial Experience is a suite of cloud-based revenue-cycle and patient payment tools that centralize patient billing, estimates, statements, and payment collection to improve collections and patient engagement.
A modular patient financial experience platform offering patient payments (web/mobile), patient payment portal, text and email statements with lockbox, eligibility verification, patient cost estimation, coverage detection, charity screening, automated payment plans, and analytics — designed to increase patient-pay collections, accelerate cash flow and simplify financial interactions across health systems and ambulatory providers.
yes
2017
P1794
2025-09-07
proprietary commercial
Tiered / module-based commercial pricing; no public list prices — contact vendor for quote and demo.
enterprise_quote
2017
product
1.0
{
"company_name": "Waystar",
"company_url": "https://www.waystar.com",
"company_offices": [
"United States"
],
"company_founding": "2017",
"product_url": "https://www.waystar.com/patient-financial-experience/",
"categories": [
"administrative",
"patient-facing",
"payment management",
"revenue cycle management",
"patient billing and collection",
"price transparency",
"patient payments"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.waystar.com/patient-financial-experience/",
"https://www.waystar.com/our-platform/payment-management/patient-payments/",
"https://info.waystar.com/WR-WAY-PFxPatientPortal_01-Landing-page.html",
"https://www.waystar.com/about-us/",
"https://www.waystar.com/contact-us/",
"https://elion.health/products/waystar-patient-financial-experience",
"https://www.waystar.com/our-platform/payment-management/patient-reimbursement/",
"https://www.waystar.com/our-platform/financial-clearance/patient-estimation/",
"https://klasresearch.com/best-in-klas-ranking/patient-financial-engagement/2025/393",
"https://www.waystar.com/privacy-policy/"
],
"summary": "Waystar Patient Financial Experience is a suite of cloud-based revenue-cycle and patient payment tools that centralize patient billing, estimates, statements, and payment collection to improve collections and patient engagement.",
"description": "A modular patient financial experience platform offering patient payments (web/mobile), patient payment portal, text and email statements with lockbox, eligibility verification, patient cost estimation, coverage detection, charity screening, automated payment plans, and analytics — designed to increase patient-pay collections, accelerate cash flow and simplify financial interactions across health systems and ambulatory providers.",
"target_users": [
"patients",
"hospital finance teams",
"revenue cycle managers",
"billing staff",
"patient access/registration staff",
"medical billing services",
"health system administrators"
],
"specialties": [
"health systems/hospitals",
"ambulatory care",
"ambulatory surgery centers",
"physician groups",
"federally qualified health centers (FQHC)",
"home health & hospice",
"skilled nursing",
"imaging centers",
"clinical laboratories"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Tiered / module-based commercial pricing; no public list prices — contact vendor for quote and demo.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"Mobile web"
],
"features": [
"Patient payments (credit card, web/mobile)",
"Automated payment plans",
"Patient payment portal (24/7 statements and balance updates)",
"Patient statements via text, email, print (Text Statements)",
"Lockbox and statement delivery",
"Eligibility verification (automated benefit retrieval)",
"Patient cost estimation / patient estimation",
"Coverage detection (identify missed coverage)",
"EOB conversion and payer lockbox",
"Remit + deposit management",
"Payment reconciliation/unified payments",
"Analytics and reporting for collections"
],
"optional_modules": [
"Text Statements",
"Advanced Propensity to Pay",
"Price Transparency",
"Charity Screening",
"Authorization Manager",
"Registration QA"
],
"integrations": [
"Epic",
"Cerner",
"Meditech",
"NextGen",
"Allscripts / Veradigm",
"GE Centricity",
"eClinicalWorks",
"Kareo",
"CPSI",
"McKesson (Horizon)",
"Zotec",
"Brightree",
"Net Health",
"Surgical Information Systems (SIS)",
"Various practice management systems / PM systems (wide supported list)"
],
"data_standards": [
"X12 / EDI"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA"
],
"certifications": [],
"security_features": [],
"privacy_features": [],
"data_residency": "",
"customers": [
"Piedmont",
"Spectrum Eye Care",
"CHRISTUS Health",
"EyeSouth Partners",
"BrightSpring Health Services",
"Advocate Health",
"AnMed Health",
"BrightSpring",
"Various health systems and hospitals (Waystar claims ~30,000 clients)"
],
"user_reviews": [
"Easy to use and speeds up insurance verification and claims workflows.",
"Improved patient payment collections and offers flexible payment plan options.",
"Robust reporting and analytics that surface revenue opportunities.",
"Integration with practice management systems simplified reconciliation.",
"Customer support can be slow to respond during large issues or migrations.",
"Text statements and digital payments noticeably increased collections.",
"Implementation required considerable configuration and training."
],
"ratings": [
"G2: ~4.4–4.5 / 5 (aggregate user rating on G2)",
"Capterra: ~4.8 / 5 (aggregate user rating reported on Capterra summaries)"
],
"support_channels": [
"phone",
"contact form / email",
"chat (site uses Drift)",
"ticketing / customer support portal",
"knowledge base / online resources"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite (implementation services)",
"customer success/onboarding (professional services)"
],
"release_year": "2017",
"integration_partners": [
"Epic",
"Cerner",
"Meditech",
"Allscripts",
"athenahealth",
"NextGen",
"eClinicalWorks",
"Availity",
"Change Healthcare",
"AlayaCare",
"CareVoyant",
"Various practice management systems (Waystar supported systems list)",
"ZirMed (now part of Waystar)"
],
"id": "P1794",
"slug": "waystar-patient-financial-experience",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/waystar-patient-financial-experience.json"
}
}