JSON twin: https://www.healthaidb.com/software/walkme.json
WalkMe
https://www.walkme.com/digital-adoption-platform/
WalkMe is a commercial digital adoption platform (DAP) that provides in-app guidance, automation, and analytics to accelerate user adoption of healthcare software and digital tools.
WalkMe's Digital Adoption Platform delivers code-free in-app guidance, walkthroughs, contextual help, analytics (Insights), and automation (including WalkMe Shield for testing) to increase adoption, reduce training/support burden, and measure digital usage across healthcare applications and portals.
yes
2011
Customer-selectable geographic storage locations (US, EU and other regional locations); allows specifying hosting region; supports cross-border transfers via SCCs/DPA
P1787
2025-09-07
commercial, proprietary
Contact vendor for pricing and tiers; enterprise-focused plans and trials/demo available.
subscription
2011
Primarily SaaS-hosted; self-hosted export/API available (requires WalkMe environment IDs and host for exported package). Mobile SDKs for iOS/Android.
product
1.0
{
"company_name": "WalkMe",
"company_url": "https://www.walkme.com/",
"company_offices": [
"Israel",
"United States",
"United Kingdom",
"Australia",
"Japan",
"Singapore",
"France"
],
"company_founding": "2011",
"product_url": "https://www.walkme.com/digital-adoption-platform/",
"categories": [
"administrative",
"training",
"analytics",
"automation",
"integration",
"enterprise"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.walkme.com/",
"https://www.walkme.com/digital-adoption-platform/",
"https://www.walkme.com/walkme-security/",
"https://www.walkme.com/integrations/",
"https://www.walkme.com/contact/",
"https://www.walkme.com/pricing/",
"https://developer.walkme.com/reference/overview/",
"https://support.walkme.com/",
"https://ir.walkme.com/news-releases/news-release-details/walkme-achieves-fedrampr-ready-status",
"https://ir.walkme.com/node/7606/ixbrl-viewer"
],
"summary": "WalkMe is a commercial digital adoption platform (DAP) that provides in-app guidance, automation, and analytics to accelerate user adoption of healthcare software and digital tools.",
"description": "WalkMe's Digital Adoption Platform delivers code-free in-app guidance, walkthroughs, contextual help, analytics (Insights), and automation (including WalkMe Shield for testing) to increase adoption, reduce training/support burden, and measure digital usage across healthcare applications and portals.",
"target_users": [
"clinicians",
"nurses",
"health IT/administrators",
"training/onboarding teams",
"patient support staff",
"care managers"
],
"specialties": [
"health IT",
"clinical operations",
"telehealth",
"patient engagement"
],
"regions_available": [
"Global"
],
"languages_supported": [
"English"
],
"pricing_model": "subscription",
"pricing_details": "Contact vendor for pricing and tiers; enterprise-focused plans and trials/demo available.",
"license": "commercial, proprietary",
"deployment_model": [
"SaaS",
"self-hosted",
"hybrid"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"In-app guidance (Walk‑Thrus / Smart Walk‑Thrus)",
"Contextual, on-screen tooltips and WalkMe Menu",
"Conversational interface / ActionBot",
"Workflow automation and workflow accelerators",
"Application usage analytics / discovery",
"Workflow analytics",
"Form analytics",
"License optimization / discovery",
"Notifications / Communication Center",
"Multilingual support / translation import-export",
"Segments and user targeting",
"Player / JavaScript client API controls",
"Mobile SDK for iOS/Android",
"TeachMe learning modules, courses and quizzes",
"Activity / audit logs"
],
"optional_modules": [
"Discovery (application discovery & usage)",
"License optimization",
"TeachMe (learning management features)",
"Workflow accelerators",
"Contextual AI assistance"
],
"integrations": [
"Salesforce",
"Workday",
"SAP",
"ServiceNow",
"Microsoft Dynamics 365",
"Okta (IDP / SSO)",
"Segment",
"Heap",
"AWS (partner / hosting)",
"SIEM (via API permissions)"
],
"data_standards": [
"SCIM"
],
"api_available": "yes",
"system_requirements": "Primarily SaaS-hosted; self-hosted export/API available (requires WalkMe environment IDs and host for exported package). Mobile SDKs for iOS/Android.",
"compliance": [
"HIPAA (attestation; BAA available)",
"GDPR",
"CCPA",
"FedRAMP-Ready",
"ISO/IEC 27001",
"ISO/IEC 27701",
"ISO/IEC 27017",
"ISO/IEC 27018",
"ISO 27799",
"SOC 2 Type II",
"SOC 3",
"CSA STAR",
"UK/EU-US Data Privacy Framework"
],
"certifications": [
"ISO/IEC 27001",
"ISO/IEC 27701",
"ISO/IEC 27017",
"ISO/IEC 27018",
"ISO 27799",
"ISO/IEC 27032",
"ISO/IEC 27036:2022",
"ISO/IEC 20243 (O-TTPS)",
"ISO/IEC 42001",
"SOC 2 Type II",
"SOC 3",
"FedRAMP-Ready",
"Cyber Essentials"
],
"security_features": [
"Encryption in transit and at rest (NIST/FIPS-aligned)",
"Role-based access control (RBAC)",
"SSO / SAML / IDP integrations",
"Audit / activity logs",
"Bug bounty program",
"FIPS 140-2 validated crypto modules"
],
"privacy_features": [
"Data Processing Addendum (DPA) / Standard Contractual Clauses (SCCs)",
"BAA available upon request",
"Configurable data collection levels",
"Data deletion/anonymization (analytics data deletion workflow)"
],
"data_residency": "Customer-selectable geographic storage locations (US, EU and other regional locations); allows specifying hosting region; supports cross-border transfers via SCCs/DPA",
"customers": [
"IBM",
"Accenture",
"Nestlé",
"Cisco",
"KeyBank",
"NEC",
"BMO Financial Group",
"Christus Health",
"Origin",
"Visma",
"TUI",
"W.L. Gore & Associates",
"Overstock",
"Species360",
"JobAdder",
"Federated Co-operatives Limited",
"HP Indigo",
"Fairfield Residential",
"Salt River Project",
"Clarizen"
],
"user_reviews": [
"Made onboarding faster and reduced support questions significantly.",
"Powerful in-app guidance but can be expensive for smaller teams.",
"Excellent for creating step-by-step walkthroughs; steep learning curve for authors.",
"Robust analytics that helped identify friction points across apps.",
"Support and account teams are responsive but implementation required professional services.",
"Reduced time-to-proficiency for new users and improved data accuracy.",
"Customization is strong but some features felt overly complex to configure.",
"Great enterprise-scale DAP; overkill for simple product tours.",
"Helped automate repetitive tasks and reduce manual errors.",
"Integration with Salesforce and other systems improved workflow adoption."
],
"ratings": [
"G2: 4.4/5 (aggregate G2 product reviews)",
"Capterra: 4.2/5 (user-submitted ratings)",
"TrustRadius: 8.4/10 (user reviews summary)"
],
"support_channels": [
"email",
"phone",
"live chat",
"ticketing",
"customer success manager",
"community/forums"
],
"training_options": [
"documentation",
"webinars",
"live_online training",
"onsite training",
"professional services/implementation",
"certification programs"
],
"release_year": "2011",
"integration_partners": [
"Salesforce",
"Microsoft (Dynamics/Office 365)",
"ServiceNow",
"SAP",
"Oracle",
"Workday",
"Zendesk",
"Slack",
"Google (Workspace)",
"AWS",
"Okta",
"Tableau",
"Marketo",
"Azure",
"Zuora",
"NetSuite",
"Dynamics 365",
"Intercom",
"HubSpot"
],
"id": "P1787",
"slug": "walkme",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/walkme.json"
}
}