vocca-ai-contact-center

JSON twin: https://www.healthaidb.com/software/vocca-ai-contact-center.json

Company Name

Vocca

Product URL

https://vocca.ai/inbound-calls

Company URL

https://vocca.ai/

Categories

Summary

Vocca AI Contact Center is an AI-powered virtual receptionist for medical and dental practices that autonomously answers calls, books/reschedules appointments, and runs outbound reminders to reduce no-shows.

Description

Cloud-hosted conversational voice AI that handles inbound and outbound patient calls, SMS and WhatsApp messaging, call transcription and tagging, appointment booking/rescheduling/cancellation, automated reminders, and task/notes capture; integrates with calendars and CRMs, offers 24/7 availability, simultaneous call handling and per-call usage pricing aimed at reducing receptionist workload and no-shows.

Api Available

unknown

Certifications

Company Founding

2024

Company Offices

Compliance

Customers

Data Residency

European data stored within Europe for EU users; other regions handled to comply with local regulations

Data Standards

Deployment Model

Features

Id

P1780

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial/proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Per-call degressive pricing; marketed as pay-per-use and >50% cheaper than outsourcing — contact vendor for tiers and quote; demo and meetings available.

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

2024

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Vocca",
  "company_url": "https://vocca.ai/",
  "company_offices": [
    "France",
    "United States"
  ],
  "company_founding": "2024",
  "product_url": "https://vocca.ai/inbound-calls",
  "categories": [
    "patient-facing",
    "administrative",
    "ai-contact-center",
    "patient engagement",
    "telephony automation"
  ],
  "market_segment": [
    "smb",
    "enterprise"
  ],
  "links": [
    "https://vocca.ai/",
    "https://vocca.ai/inbound-calls",
    "https://vocca.ai/outbound-calls",
    "https://vocca.ai/privacy-policy",
    "https://vocca.ai/contact",
    "https://elion.health/categories/ai-contact-center/products",
    "https://www.linkedin.com/company/voccaai/",
    "https://www.crunchbase.com/organization/vocca-ai",
    "https://deepgram.com/ai-apps/vocca"
  ],
  "summary": "Vocca AI Contact Center is an AI-powered virtual receptionist for medical and dental practices that autonomously answers calls, books/reschedules appointments, and runs outbound reminders to reduce no-shows.",
  "description": "Cloud-hosted conversational voice AI that handles inbound and outbound patient calls, SMS and WhatsApp messaging, call transcription and tagging, appointment booking/rescheduling/cancellation, automated reminders, and task/notes capture; integrates with calendars and CRMs, offers 24/7 availability, simultaneous call handling and per-call usage pricing aimed at reducing receptionist workload and no-shows.",
  "target_users": [
    "clinic receptionists",
    "practice managers",
    "physicians/clinicians",
    "administrators",
    "patients"
  ],
  "specialties": [
    "primary care",
    "dental",
    "radiology",
    "laboratory services",
    "outpatient clinics"
  ],
  "regions_available": [
    "France",
    "United States",
    "Europe"
  ],
  "languages_supported": [
    "English",
    "French"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Per-call degressive pricing; marketed as pay-per-use and >50% cheaper than outsourcing — contact vendor for tiers and quote; demo and meetings available.",
  "license": "commercial/proprietary",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "Phone (telephony)"
  ],
  "features": [
    "24/7 AI receptionist for inbound calls",
    "Appointment scheduling (connects to calendar, confirm/cancel/postpone)",
    "Natural language, human-like conversations",
    "Handles 100+ simultaneous calls",
    "Call answering and routing",
    "Transcription of conversations",
    "Conversation logging and tagging",
    "Alerts/provider notification for medical/urgent queries",
    "Knowledge training with practice-specific details (address, insurances)",
    "Reporting/administrative follow-up"
  ],
  "optional_modules": [],
  "integrations": [
    "Calendars (connects to customer calendar)",
    "CRMs (unnamed CRM integrations)"
  ],
  "data_standards": [],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "GDPR"
  ],
  "certifications": [],
  "security_features": [
    "Conversation logging",
    "Transcription",
    "Tagged records for review"
  ],
  "privacy_features": [
    "GDPR compliance for European users",
    "EU data storage for European users"
  ],
  "data_residency": "European data stored within Europe for EU users; other regions handled to comply with local regulations",
  "customers": [
    "Klarity (French ophthalmology group)"
  ],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [
    "email",
    "phone"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online"
  ],
  "release_year": "2024",
  "integration_partners": [
    "Klarity"
  ],
  "id": "P1780",
  "slug": "vocca-ai-contact-center",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/vocca-ai-contact-center.json"
  }
}