vital-er-advisor

JSON twin: https://www.healthaidb.com/software/vital-er-advisor.json

Company Name

Vital

Product URL

https://vital.io/solutions/er-advisor

Company URL

https://vital.io

Categories

Summary

Patient-facing digital platform that uses real-time EHR data and AI to provide emergency-department patients with personalized wait-time predictions, status updates, explanations of results, and service-request workflows.

Description

Vital ER Advisor (ERAdvisor) is a commercial patient-experience solution for emergency departments that integrates with hospital EHRs to deliver real-time, patient-specific wait-time predictions, automated status updates (SMS/web), plain-language explanations of tests/results, service requests routing to staff, and post-visit follow-up guidance. It is intended to reduce LWBS, improve satisfaction/HCAHPS, and streamline ED communication workflows.

Api Available

yes

Certifications

Company Founding

2017

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

P1769

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial/proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for pricing and licensing; enterprise contracts and implementations (no public list prices).

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

2022

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Vital",
  "company_url": "https://vital.io",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2017",
  "product_url": "https://vital.io/solutions/er-advisor",
  "categories": [
    "patient-facing",
    "patient experience",
    "emergency department",
    "clinical",
    "AI / predictive analytics",
    "integration (EHR / FHIR)"
  ],
  "market_segment": [
    "enterprise",
    "health system"
  ],
  "links": [
    "https://vital.io",
    "https://vital.io/solutions/er-advisor",
    "https://vital.io/solutions/emergency",
    "https://integration.vital.io",
    "https://product-guide.vital.io",
    "https://security.vital.io",
    "https://elion.health/products/vital-er-advisor",
    "https://klasresearch.com/report/vital-eradvisor-2024-keeping-er-patients-more-informed-and-engaged/3326",
    "https://www.allinahealth.org/allina-news/2022/12/new-tool-to-improve-patient-experience-in-emergency-room-wait-times",
    "https://www.dignityhealth.org/news/dignity-health-hospitals-leverage-new-ai-platform-er-advisor"
  ],
  "summary": "Patient-facing digital platform that uses real-time EHR data and AI to provide emergency-department patients with personalized wait-time predictions, status updates, explanations of results, and service-request workflows.",
  "description": "Vital ER Advisor (ERAdvisor) is a commercial patient-experience solution for emergency departments that integrates with hospital EHRs to deliver real-time, patient-specific wait-time predictions, automated status updates (SMS/web), plain-language explanations of tests/results, service requests routing to staff, and post-visit follow-up guidance. It is intended to reduce LWBS, improve satisfaction/HCAHPS, and streamline ED communication workflows.",
  "target_users": [
    "patients",
    "caregivers/families",
    "emergency physicians",
    "nurses",
    "patient experience teams",
    "hospital administrators"
  ],
  "specialties": [
    "emergency medicine",
    "urgent care"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for pricing and licensing; enterprise contracts and implementations (no public list prices).",
  "license": "commercial/proprietary",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Predictive ED wait-time estimation",
    "Personalized patient guidance during ED visit",
    "Secure password-less access via SMS link",
    "Discharge checklist simplified for patients",
    "Jargon-free lab/results explanations",
    "Tailored patient education (video/text)",
    "Step-by-step visit guidance and family sharing",
    "Real-time patient surveys",
    "Auto-route service requests to staff",
    "AI-assisted triage & content personalization",
    "Reduction tracking (LWOBS, LOS, readmissions) analytics"
  ],
  "optional_modules": [
    "Flowsheet (vital signs) integration to improve AI accuracy"
  ],
  "integrations": [],
  "data_standards": [
    "FHIR",
    "HL7 v2 (ADT/Orders/Results)"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "HITRUST (r2)",
    "SOC 2"
  ],
  "certifications": [
    "HITRUST r2",
    "AICPA SOC 2"
  ],
  "security_features": [
    "Encryption (in transit & at rest)",
    "RBAC",
    "SSO/SAML support",
    "Audit logs"
  ],
  "privacy_features": [
    "BAA available",
    "Patient consent support",
    "Data minimization/anonymization options"
  ],
  "data_residency": "",
  "customers": [
    "Children's Hospital Los Angeles",
    "Dignity Health (East Valley / Chandler Regional)",
    "Allina Health",
    "CommonSpirit"
  ],
  "user_reviews": [],
  "ratings": [
    "KLAS Spotlight — A+, A, A- in every category (reported Feb 2024, Business Wire)"
  ],
  "support_channels": [],
  "training_options": [],
  "release_year": "2022",
  "integration_partners": [
    "Epic"
  ],
  "id": "P1769",
  "slug": "vital-er-advisor",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/vital-er-advisor.json"
  }
}