Verbal

JSON twin: https://www.healthaidb.com/software/verbal.json

Company Name

Verbal

Product URL

https://www.tryverbal.com/product-overview

Company URL

https://www.tryverbal.com/

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• compliance Management
• quality & Safety
• health Data Analytics
• security
• data Integration
• Clinical
• Administrative
• Diagnostic
• Compliance
• Quality Assurance
• Analytics
• Reporting
• Integration

Summary

Verbal is an AI-powered platform that automates healthcare compliance and quality assurance by auditing clinical interactions and documentation to ensure adherence to standards.

Description

Verbal leverages artificial intelligence to provide comprehensive solutions for healthcare organizations, focusing on automating compliance audits, enhancing quality assurance, and improving patient care through real-time insights and analytics.

Api Available

yes

Certifications

• HIPAA
• SOC 2 Type 2
• GDPR

Company Founding

2022

Company Offices

• United States

Compliance

• HIPAA
• SOC 2 Type 2
• GDPR

Customers

• Top Nutrition Coaching
• Lifenet Health
• SCP Health
• Bend Health

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• AI-powered call audits
• Automated chart note audits
• Patient insights analysis
• Conversational analysis
• Analytics and reporting dashboards
• Real-time reminders and feedback
• Customizable AI models and checklists
• Post-call assessments
• Adherence scores
• Speaker pace metrics
• Listen/talk ratio metrics
• Sentiment analysis
• Integration with voice and video communications platforms
• Integration with electronic health records (EHRs)
• Secure and HIPAA-compliant data handling
• Automated quality assurance
• Automated compliance monitoring
• Automated documentation generation
• Automated follow-up actions

Id

SW2457

Integration Partners

• Five9
• Healthie
• RingCentral
• Twilio

Integrations

• Five9
• Healthie
• RingCentral
• Twilio
• Athena Health EHR
• Healthie EHR

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Advanced analytics
• Customizable reporting
• Integration with additional EHRs
• Integration with additional communication platforms
• Advanced patient insights
• Advanced conversational analysis
• Advanced compliance monitoring
• Advanced quality assurance
• Advanced documentation generation
• Advanced follow-up actions

Os Platforms

• Web

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW2457

Product Name

Verbal

Ratings

• 4.5/5 on G2.com
• 4.7/5 on G2.com
• 4.1/5 on G2.com
• 3/5 on G2.com

Regions Available

• United States

Related Urls

• https://elion.health/products/verbal

Release Year

2022

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP

Specialties

• General Healthcare
• Telehealth
• Mental Health
• Chronic Condition Management
• Substance Use Disorder
• Care Navigation
• Maternal Health
• Pediatric Care
• Health Coaching
• Drug Safety
• Financial Assistance
• Organ Transplant Triage
• Nutrition
• Nurse Advice Line
• Social Determinants Of Health
• Virtual Nutrition Clinic
• Drug Safety Line

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• "Working with Klara" "What I like best about Klara is its simple, user-friendly messaging system that feels just like texting. It makes communication between patients and healthcare staff quick, clear, and organized. I also appreciate how it integrates smoothly with our existing systems, saving time and reducing phone call volume. Overall, Klara improves efficiency while keeping patient care personal and responsive." "One downside of Klara is that it relies heavily on patients being comfortable with texting and smartphones, which can be challenging for older or less tech-savvy users. Sometimes notifications can be missed, leading to delays in communication. The platform also lacks more advanced automation or customization options for certain workflows. While overall effective, there's still room for improvement in adapting to diverse patient needs and preferences." "Klara is solving the problem of inefficient, time-consuming phone communication in healthcare settings. By offering secure, text-based messaging, it reduces phone tag and frees up staff time for more meaningful tasks. It also improves response times and keeps all patient conversations documented in one place. This has led to better patient satisfaction, streamlined workflows, and less stress for our team."

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Verbal",
  "company_name": "Verbal",
  "product_url": "https://www.tryverbal.com/product-overview",
  "company_url": "https://www.tryverbal.com/",
  "related_urls": [
    "https://elion.health/products/verbal"
  ],
  "product_code": "SW2457",
  "summary": "Verbal is an AI-powered platform that automates healthcare compliance and quality assurance by auditing clinical interactions and documentation to ensure adherence to standards.",
  "description": "Verbal leverages artificial intelligence to provide comprehensive solutions for healthcare organizations, focusing on automating compliance audits, enhancing quality assurance, and improving patient care through real-time insights and analytics.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "compliance Management",
    "quality & Safety",
    "health Data Analytics",
    "security",
    "data Integration",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Compliance",
    "Quality Assurance",
    "Analytics",
    "Reporting",
    "Security",
    "Integration"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "General Healthcare",
    "Telehealth",
    "Mental Health",
    "Chronic Condition Management",
    "Substance Use Disorder",
    "Care Navigation",
    "Maternal Health",
    "Pediatric Care",
    "Health Coaching",
    "Drug Safety",
    "Financial Assistance",
    "Organ Transplant Triage",
    "Nutrition",
    "Nurse Advice Line",
    "Social Determinants Of Health",
    "Virtual Nutrition Clinic",
    "Drug Safety Line"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2022",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "AI-powered call audits",
    "Automated chart note audits",
    "Patient insights analysis",
    "Conversational analysis",
    "Analytics and reporting dashboards",
    "Real-time reminders and feedback",
    "Customizable AI models and checklists",
    "Post-call assessments",
    "Adherence scores",
    "Speaker pace metrics",
    "Listen/talk ratio metrics",
    "Sentiment analysis",
    "Integration with voice and video communications platforms",
    "Integration with electronic health records (EHRs)",
    "Secure and HIPAA-compliant data handling",
    "Automated quality assurance",
    "Automated compliance monitoring",
    "Automated documentation generation",
    "Automated follow-up actions"
  ],
  "optional_modules": [
    "Advanced analytics",
    "Customizable reporting",
    "Integration with additional EHRs",
    "Integration with additional communication platforms",
    "Advanced patient insights",
    "Advanced conversational analysis",
    "Advanced compliance monitoring",
    "Advanced quality assurance",
    "Advanced documentation generation",
    "Advanced follow-up actions"
  ],
  "integrations": [
    "Five9",
    "Healthie",
    "RingCentral",
    "Twilio",
    "Athena Health EHR",
    "Healthie EHR"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2 Type 2",
    "GDPR"
  ],
  "certifications": [
    "HIPAA",
    "SOC 2 Type 2",
    "GDPR"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Top Nutrition Coaching",
    "Lifenet Health",
    "SCP Health",
    "Bend Health"
  ],
  "user_reviews": [
    "\"Working with Klara\" \"What I like best about Klara is its simple, user-friendly messaging system that feels just like texting. It makes communication between patients and healthcare staff quick, clear, and organized. I also appreciate how it integrates smoothly with our existing systems, saving time and reducing phone call volume. Overall, Klara improves efficiency while keeping patient care personal and responsive.\" \"One downside of Klara is that it relies heavily on patients being comfortable with texting and smartphones, which can be challenging for older or less tech-savvy users. Sometimes notifications can be missed, leading to delays in communication. The platform also lacks more advanced automation or customization options for certain workflows. While overall effective, there's still room for improvement in adapting to diverse patient needs and preferences.\" \"Klara is solving the problem of inefficient, time-consuming phone communication in healthcare settings. By offering secure, text-based messaging, it reduces phone tag and frees up staff time for more meaningful tasks. It also improves response times and keeps all patient conversations documented in one place. This has led to better patient satisfaction, streamlined workflows, and less stress for our team.\""
  ],
  "ratings": [
    "4.5/5 on G2.com",
    "4.7/5 on G2.com",
    "4.1/5 on G2.com",
    "3/5 on G2.com"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2022",
  "integration_partners": [
    "Five9",
    "Healthie",
    "RingCentral",
    "Twilio"
  ],
  "id": "SW2457",
  "slug": "verbal",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/verbal.json"
  }
}