JSON twin: https://www.healthaidb.com/software/vcarecommand.json
ViTel Net
https://www.vitelnet.com/platform/
vCareCommand is ViTel Net's cloud-based enterprise virtual care platform that centralizes telehealth, remote examination, device integration, imaging and analytics to support hybrid care programs.
vCareCommand is a modular, configurable virtual care platform providing secure multi-party video, asynchronous encounters, bi-directional EHR integration, medical imaging (DICOM/PACS) viewer, unified scheduling, reporting/analytics, language interpretation, and medical device/RPM integration for enterprise telehealth programs.
yes
1990
P1737
2025-09-07
commercial proprietary
Contact vendor for pricing and deployment tiers; modular pricing (pay for modules required).
enterprise_quote
2021
product
1.0
{
"company_name": "ViTel Net",
"company_url": "https://www.vitelnet.com/",
"company_offices": [
"United States"
],
"company_founding": "1990",
"product_url": "https://www.vitelnet.com/platform/",
"categories": [
"virtual care",
"telehealth platform",
"remote monitoring",
"clinical",
"patient-facing",
"administrative",
"medical imaging",
"integration / interoperability"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.vitelnet.com/platform/",
"https://www.vitelnet.com/about/",
"https://www.vitelnet.com/about/contact-us/",
"https://www.vitelnet.com/privacy-policy/",
"https://www.vitelnet.com/vcarenterprise/",
"https://www.vitelnet.com/vcarepathways/",
"https://klasresearch.com/review/vitel-net-vcarecommand/227289",
"https://elion.health/categories/telehealth-platform/products",
"https://showroom.epic.com/listing?appid=19183",
"https://www.prnewswire.com/news-releases/top-academic-medical-centers-rely-on-vitel-net-to-streamline-research-and-patient-virtual-care-301874613.html"
],
"summary": "vCareCommand is ViTel Net's cloud-based enterprise virtual care platform that centralizes telehealth, remote examination, device integration, imaging and analytics to support hybrid care programs.",
"description": "vCareCommand is a modular, configurable virtual care platform providing secure multi-party video, asynchronous encounters, bi-directional EHR integration, medical imaging (DICOM/PACS) viewer, unified scheduling, reporting/analytics, language interpretation, and medical device/RPM integration for enterprise telehealth programs.",
"target_users": [
"clinicians",
"physicians",
"nurses",
"telehealth coordinators",
"health system administrators",
"patients",
"IT/integration teams"
],
"specialties": [
"Behavioral Health",
"Complex Pediatrics",
"Neurology & Stroke",
"Cardiology / Telecardiology",
"Population Health"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"on-demand spoken language interpretation",
"ASL (American Sign Language)"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and deployment tiers; modular pricing (pay for modules required).",
"license": "commercial proprietary",
"deployment_model": [
"Cloud/SaaS",
"Hybrid",
"On-prem"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Secure multi-party browser-based videoconferencing",
"Asynchronous encounters and chat",
"Bi-directional EHR integration and SSO",
"Embedded medical imaging viewer (DICOM) and PACS access",
"Unified telehealth scheduling (clinic/equipment/provider)",
"Real-time reporting and analytics dashboards",
"On-demand language interpretation (ASL and spoken)",
"Medical device integration (stethoscopes, exam cams, otoscopes, vitals)",
"Remote physical examination workflows",
"Modular configurable workflows (zero-code configuration)",
"Enterprise device logistics for RPM/cellular devices",
"Clinically validated AI integration",
"Secure data transfer and endpoints",
"Multi-EHR / cross-health-system collaboration",
"Custom on-demand or scheduled reporting"
],
"optional_modules": [
"vCareXpress",
"vCarePathways",
"vCareNterprise",
"Medical imaging / PACS module",
"Language interpretation module",
"Enterprise RPM/device logistics",
"Clinically validated AI module",
"Analytics & custom reporting",
"ePrescribe endpoints"
],
"integrations": [
"Multi-EHR integrations (vendor-agnostic)",
"Epic (listed in Epic Showroom)",
"Athena (proprietary APIs)",
"PACS / DICOM systems",
"Kno2 / secure data transfer endpoints",
"EKG and visible-light imaging devices",
"Third-party scheduling systems",
"Device vendors for digital stethoscopes/exam cams"
],
"data_standards": [
"FHIR",
"HL7 v2.x",
"SMART on FHIR",
"DICOM"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"SOC 2",
"HIPAA",
"HITRUST"
],
"certifications": [
"SOC 2",
"HITRUST"
],
"security_features": [
"Encryption in transit and at rest",
"Role-based access control (RBAC)",
"Single sign-on (SSO) / SAML support",
"Audit logging",
"Two-factor authentication (2FA)"
],
"privacy_features": [
"BAA available",
"Consent management",
"Data minimization / secure data transfer"
],
"data_residency": "",
"customers": [
"Shriners Children's",
"National Emergency Tele-Critical Care Network (NETCCN)",
"University of Miami Health System",
"Coryell Memorial Healthcare System"
],
"user_reviews": [
"vCareCommand is a great, strong product. It has good uptime and reliability. It works wonderfully,...",
"vCareCommand is not free, but its value is pretty good. The vendor is very generous with us in terms...",
"When ViTel Net came to the table to work with us, they asked us how we wanted to do things. They...",
"We have some gaps in vCareCommand's reporting tool, but for the most part, that tool works pretty...",
"vCareCommand is just not a good product. The doctors report a lot of downtime. They also say there..."
],
"ratings": [
"KLAS Research — product reviews and user commentary available (mixed feedback)"
],
"support_channels": [
"phone",
"email",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite"
],
"release_year": "2021",
"integration_partners": [
"Athenahealth",
"Kno2",
"IDS Corporation",
"PACS vendors / medical imaging systems",
"Generic EHRs via HL7/FHIR/SMART on FHIR"
],
"id": "P1737",
"slug": "vcarecommand",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/vcarecommand.json"
}
}