JSON twin: https://www.healthaidb.com/software/vapi.json
Vapi
Vapi provides an API-first platform to build, test, and deploy voice AI phone agents for healthcare use cases such as appointment scheduling, delivering results, prior authorization, and patient outreach.
Developer-focused voice AI platform that supports inbound and outbound calls, BYO models (LLM, STT, TTS), tool-calling to internal APIs/EHRs, automated testing and A/B experiments, enterprise security (SOC2/HIPAA/PCI) and low-latency audio infrastructure for scaling conversational phone workflows.
yes
2020
P1734
2025-09-07
commercial (proprietary)
usage-based subscription with developer tiers; startup program (90k free minutes) and self-serve dashboard; contact vendor for enterprise pricing and volume discounts
subscription
2023
product
1.0
{
"company_name": "Vapi",
"company_url": "https://vapi.ai/",
"company_offices": [
"United States"
],
"company_founding": "2020",
"product_url": "https://vapi.ai/",
"categories": [
"Patient-Facing AI Phone Calls",
"Payer-Facing AI Phone Calls",
"AI Contact Center Intelligence",
"Voice AI",
"Conversational AI",
"Developer platform"
],
"market_segment": [
"enterprise",
"smb",
"developer"
],
"links": [
"https://vapi.ai/",
"https://docs.vapi.ai/",
"https://security.vapi.ai/",
"https://docs.vapi.ai/pricing",
"https://elion.health/products/vapi",
"https://www.linkedin.com/company/vapi-ai/",
"https://www.crunchbase.com/organization/vapi-97c4",
"https://github.com/VapiAI",
"https://www.keragon.com/integrations/vapi"
],
"summary": "Vapi provides an API-first platform to build, test, and deploy voice AI phone agents for healthcare use cases such as appointment scheduling, delivering results, prior authorization, and patient outreach.",
"description": "Developer-focused voice AI platform that supports inbound and outbound calls, BYO models (LLM, STT, TTS), tool-calling to internal APIs/EHRs, automated testing and A/B experiments, enterprise security (SOC2/HIPAA/PCI) and low-latency audio infrastructure for scaling conversational phone workflows.",
"target_users": [
"developers",
"engineering teams",
"contact center operations",
"patient engagement teams",
"administrative staff",
"health system IT",
"payer operations"
],
"specialties": [
"patient engagement",
"appointment scheduling",
"test result delivery",
"prior authorization automation",
"patient intake",
"follow-up scheduling",
"eligibility verification",
"call center automation"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"European Union",
"Global"
],
"languages_supported": [
"English",
"Spanish",
"Mandarin",
"100+ other languages"
],
"pricing_model": "subscription",
"pricing_details": "usage-based subscription with developer tiers; startup program (90k free minutes) and self-serve dashboard; contact vendor for enterprise pricing and volume discounts",
"license": "commercial (proprietary)",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"Linux",
"macOS",
"Windows"
],
"features": [
"Build and deploy conversational voice AI agents",
"Multilingual support (100+ languages)",
"API-native platform with extensive configuration",
"Real-time audio pipeline (STT → LLM → TTS)",
"Bring-your-own-models (BYO API keys / self-hosted models)",
"Pre-built workflows and templates",
"Tool calling (plugin external APIs as tools)",
"Automated testing / test suites for voice agents",
"A/B experiments for prompts, voices and flows",
"Telephony: inbound & outbound call support with phone numbers",
"SDKs (TypeScript, Python, server SDKs, React/web SDK)",
"Analytics and reporting (call metrics)",
"Enterprise-grade real-time audio infrastructure (low latency, high concurrency)",
"Conversation guardrails to reduce hallucinations",
"Call recording / transcription controls (hipaaEnabled toggle)",
"Integrations marketplace (40+ apps/connectors)",
"Automated provisioning and scaling (sub-500ms latency claims)",
"PCI-capable payment handling"
],
"optional_modules": [
"Enterprise launch & forward-deployed engineer support",
"Dedicated deployment assistance",
"Advanced security / compliance configuration",
"Custom SLAs and uptime guarantees",
"High-concurrency / enterprise scaling"
],
"integrations": [
"OpenAI",
"Anthropic",
"Google Gemini / Perplexity",
"Groq",
"ElevenLabs (11 Labs)",
"Deepgram",
"AssemblyAI",
"PlayHT",
"Gladia",
"Langfuse",
"Azure",
"Twilio",
"AWS S3",
"GCP",
"Google Calendar",
"Zendesk",
"Notion",
"Zapier",
"Salesforce",
"HubSpot",
"Five9",
"Genesys",
"Avaya",
"Telnyx",
"Slack"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"SOC 2",
"PCI",
"GDPR"
],
"certifications": [
"SOC 2",
"PCI-capable compliance (enterprise)"
],
"security_features": [
"Encryption in transit and at rest",
"Role-based access control (RBAC)",
"Single sign-on (SSO/SAML)",
"Audit logs",
"Two-factor authentication (2FA)",
"Conversation guardrails"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"hipaaEnabled mode (disables storage of call logs/recordings/transcripts)",
"Ability to bring your own HIPAA-compliant provider keys",
"Data minimization (configurable to avoid storing PHI)"
],
"data_residency": "",
"customers": [
"Unity AI",
"NY Life",
"Intuit",
"Instawork",
"Housecall Pro",
"Cherry",
"GoHealth",
"Mind Tickle",
"PolicyBind",
"Hotel Planner",
"FleetWorks"
],
"user_reviews": [
"VAPI isn't great and its very costly.",
"Building something like Vapi isn't easy—real-time STT, LLM, and TTS need low-latency WebRTC and scalable infra to keep response times fast.",
"Vapi has deeper feature completeness.",
"I am hating vapi, laggy, latency, and hard to customise.",
"Vapi is pretty good for very mechanical and general use cases (like restaurant ordering).",
"Can't test calls without providing billing details to actual phone numbers and see latency.",
"Start with Vapi for your POC — more expensive per call but you'll get to market way faster.",
"We built an AI outbound caller using Vapi + MAKE + GHL and handled high call volumes.",
"Need advice on scaling a VAPI voice agent to thousands — scaling limits mentioned and option to self-host.",
"Most realistic voices still sound a bit like an AI for my taste no matter which voice I try."
],
"ratings": [
"G2: Not enough reviews to provide a consolidated rating (G2 product page indicates insufficient reviews)",
"No major aggregated third-party rating (Capterra/G2/Crowd not showing a stable average rating)"
],
"support_channels": [
"email",
"ticketing",
"community"
],
"training_options": [
"documentation",
"video_library",
"webinars",
"live_online"
],
"release_year": "2023",
"integration_partners": [
"OpenAI",
"Anthropic",
"11 Labs",
"Deepgram",
"AssemblyAI",
"PlayHT",
"Azure",
"Gemini",
"Groq",
"Perplexity",
"Gladia",
"Langfuse",
"Twilio",
"AWS S3",
"GCP",
"Google Calendar",
"Zendesk",
"Notion",
"Zapier",
"Salesforce"
],
"id": "P1734",
"slug": "vapi",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/vapi.json"
}
}