Ushur
JSON twin: https://www.healthaidb.com/software/ushur.json
Company Name
Ushur
Product URL
https://ushur.com
Company URL
https://ushur.com
Categories
Summary
Ushur offers an AI-powered Customer Experience Automation (CXA) platform that enables healthcare organizations to automate and personalize customer interactions across various channels, enhancing engagement and operational efficiency.
Description
Ushur provides a no-code, cloud-native CXA platform designed to automate entire customer journeys end-to-end. It combines Conversational Automation and Knowledge Work Automation to deliver hyper-personalized, omnichannel experiences. The platform is HIPAA-secure and integrates seamlessly with existing enterprise systems, facilitating rapid deployment of automated digital experiences. Ushur's solutions are utilized by leading healthcare and insurance companies globally, including Aetna, Cigna, and Unum.
Api Available
yes
Certifications
- HITRUST r2
- ISO 27001
- SOC 2 Type II
- PCI-DSS
- WCAG 2.1 AA
- Section 508
Company Founding
2017
Company Offices
Compliance
- HIPAA
- GDPR
- HITECH
- SOC 2
- ISO 27001
- PCI-DSS
- WCAG 2.1 AA
- Section 508
Customers
- Aflac
- Irish Life
- Benefitfocus
- Equitable
- IEHP
- Navicore
- PPS
Data Residency
US/EU regions
Data Standards
- FHIR
- HL7 v2
- DICOM
- SNOMED
- ICD-10
Deployment Model
Features
- Omnichannel engagement (Invisible App, SmartMail, SMS, IVR, portals)
- AI-powered agents
- No-code workflow builder
- Document extraction
- Prebuilt healthcare solutions (e.g., Medicaid redetermination, member onboarding, medication adherence)
- Insights & analytics
- Secure two-way HIPAA-compliant communications
- Centralized workflow orchestration
- Adaptive orchestration (Agentic Experience Framework)
- Payment capture & support
Id
SW2442
Integration Partners
- Salesforce
- ServiceNow
- Zendesk
- Twilio
- Slack
- Microsoft Teams
- Amazon Connect
- Google Dialogflow
- IBM Watson
- Oracle Service Cloud
- SAP Service Cloud
- Zendesk Chat
- Freshdesk
- Intercom
- HubSpot
- Zoho CRM
- Marketo
- Pega Systems
- UiPath
- Automation Anywhere
Integrations
- Salesforce
- ServiceNow
- Zendesk
- Slack
- Microsoft Dynamics 365
- Microsoft Teams
- HubSpot
- SAP
- Five9
- Amazon Connect
- AWS
- SharePoint
- Segment
- Box
- Dropbox
- Jira
- Benefitfocus
Languages Supported
- English
- Spanish
- French
- German
- Italian
- Portuguese
- Dutch
- Swedish
- Norwegian
- Danish
- Finnish
- Chinese
- Japanese
- Korean
- Hindi
- Arabic
- Russian
- Turkish
- Polish
- Czech
Last Updated
2025-10-11
License
commercial
Market Segment
Optional Modules
- Ushur Intelligence
- Ushur Hub
- Ushur Invisible App
- Ushur Studio
- Ushur Insights
- Ushur Reason
- Ushur Web
- Ushur SMS & Messaging
- Ushur Email
- Ushur Experience Cloud Features
Os Platforms
Pricing Details
Contact vendor for pricing information.
Pricing Model
subscription
Privacy Features
- BAA available
- Consent management
- Anonymization
- Data minimization
Product Code
SW2442
Product Name
Ushur
Ratings
- 4.4/5 (17 reviews) - G2
- 4.5/5 (31 reviews) - Capterra
Regions Available
Related Urls
Release Year
2018
Security Features
- Encryption (in transit and at rest)
- RBAC
- SSO/SAML
- Audit logs
- 2FA
- Customer data isolation
Specialties
Support Channels
- email
- phone
- chat
- ticketing
- community
- 24x7
System Requirements
Target Users
- clinicians
- nurses
- patients
- admins
- payers
- healthcare organizations
- insurance companies
- financial services institutions
Training Options
- documentation
- webinars
- live_online
- onsite
- certification
Type
product
User Reviews
- Ushur’s ability to tailor its solutions to fit specific business needs is fantastic. Whether in healthcare or any other sector, you can adjust the platform to meet your exact requirements, ensuring it works seamlessly with your unique processes! A standout feature has been the customer success manager, who guides us through each step of implementing campaigns. This hands-on support has been incredibly helpful, ensuring a smooth setup and effective use of the platform.
- The dedicated teams and the powerful platform. I like the ability to get to know the platform and then self-manage. Everyone I have worked with is friendly and they often bring in experts when needed.
- Ushur is helping us to connect with health plan members via a secure and simple channel. End users with varying levels of digital skills can benefit from both the text messaging and invisible app.
- Beautiful and intuitive platform, supportive and flexible project team.
- I think the Ushur product is great. It really allows us to potentially reach more of our members. It is also user friendly and not overly complicated.
Version
1.0
Alternatives
See related products
Canonical JSON
{
"product_name": "Ushur",
"company_name": "Ushur",
"product_url": "https://ushur.com",
"company_url": "https://ushur.com",
"related_urls": [
"https://elion.health/products/ushur"
],
"product_code": "SW2442",
"summary": "Ushur offers an AI-powered Customer Experience Automation (CXA) platform that enables healthcare organizations to automate and personalize customer interactions across various channels, enhancing engagement and operational efficiency.",
"description": "Ushur provides a no-code, cloud-native CXA platform designed to automate entire customer journeys end-to-end. It combines Conversational Automation and Knowledge Work Automation to deliver hyper-personalized, omnichannel experiences. The platform is HIPAA-secure and integrates seamlessly with existing enterprise systems, facilitating rapid deployment of automated digital experiences. Ushur's solutions are utilized by leading healthcare and insurance companies globally, including Aetna, Cigna, and Unum.",
"categories": [
"clinical Care",
"administrative Operations",
"patient Facing",
"diagnostic Support",
"insurance",
"financial Services",
"Clinical",
"Administrative",
"Patient-facing",
"Diagnostic",
"Healthcare Automation",
"Insurance Automation",
"Financial Services Automation"
],
"market_segment": [
"enterprise",
"smb"
],
"target_users": [
"clinicians",
"nurses",
"patients",
"admins",
"payers",
"healthcare organizations",
"insurance companies",
"financial services institutions"
],
"specialties": [
"Medication Adherence",
"Clinical Trials",
"Care Navigation",
"Chronic Condition Management",
"Health Plan Quality Engagement",
"Medicaid Redetermination",
"Medicare Quality Engagement",
"Healthcare Automation",
"Insurance Automation",
"Financial Services Automation"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"Australia",
"Germany",
"France",
"India",
"Japan",
"South Korea",
"Brazil",
"Mexico",
"South Africa",
"China",
"Singapore",
"New Zealand",
"Netherlands",
"Sweden",
"Norway",
"Denmark",
"Finland"
],
"languages_supported": [
"English",
"Spanish",
"French",
"German",
"Italian",
"Portuguese",
"Dutch",
"Swedish",
"Norwegian",
"Danish",
"Finnish",
"Chinese",
"Japanese",
"Korean",
"Hindi",
"Arabic",
"Russian",
"Turkish",
"Polish",
"Czech"
],
"pricing_model": "subscription",
"pricing_details": "Contact vendor for pricing information.",
"license": "commercial",
"company_offices": [
"United States",
"India",
"United Kingdom",
"Australia",
"Germany",
"France",
"Canada",
"Singapore",
"Netherlands",
"South Africa"
],
"company_founding": "2017",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Omnichannel engagement (Invisible App, SmartMail, SMS, IVR, portals)",
"AI-powered agents",
"No-code workflow builder",
"Document extraction",
"Prebuilt healthcare solutions (e.g., Medicaid redetermination, member onboarding, medication adherence)",
"Insights & analytics",
"Secure two-way HIPAA-compliant communications",
"Centralized workflow orchestration",
"Adaptive orchestration (Agentic Experience Framework)",
"Payment capture & support"
],
"optional_modules": [
"Ushur Intelligence",
"Ushur Hub",
"Ushur Invisible App",
"Ushur Studio",
"Ushur Insights",
"Ushur Reason",
"Ushur Web",
"Ushur SMS & Messaging",
"Ushur Email",
"Ushur Experience Cloud Features"
],
"integrations": [
"Salesforce",
"ServiceNow",
"Zendesk",
"Slack",
"Microsoft Dynamics 365",
"Microsoft Teams",
"HubSpot",
"SAP",
"Five9",
"Amazon Connect",
"AWS",
"SharePoint",
"Segment",
"Box",
"Dropbox",
"Jira",
"Benefitfocus"
],
"data_standards": [
"FHIR",
"HL7 v2",
"DICOM",
"SNOMED",
"ICD-10"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"GDPR",
"HITECH",
"SOC 2",
"ISO 27001",
"PCI-DSS",
"WCAG 2.1 AA",
"Section 508"
],
"certifications": [
"HITRUST r2",
"ISO 27001",
"SOC 2 Type II",
"PCI-DSS",
"WCAG 2.1 AA",
"Section 508"
],
"security_features": [
"Encryption (in transit and at rest)",
"RBAC",
"SSO/SAML",
"Audit logs",
"2FA",
"Customer data isolation"
],
"privacy_features": [
"BAA available",
"Consent management",
"Anonymization",
"Data minimization"
],
"data_residency": "US/EU regions",
"customers": [
"Aflac",
"Irish Life",
"Benefitfocus",
"Equitable",
"IEHP",
"Navicore",
"PPS"
],
"user_reviews": [
"Ushur’s ability to tailor its solutions to fit specific business needs is fantastic. Whether in healthcare or any other sector, you can adjust the platform to meet your exact requirements, ensuring it works seamlessly with your unique processes! A standout feature has been the customer success manager, who guides us through each step of implementing campaigns. This hands-on support has been incredibly helpful, ensuring a smooth setup and effective use of the platform.",
"The dedicated teams and the powerful platform. I like the ability to get to know the platform and then self-manage. Everyone I have worked with is friendly and they often bring in experts when needed.",
"Ushur is helping us to connect with health plan members via a secure and simple channel. End users with varying levels of digital skills can benefit from both the text messaging and invisible app.",
"Beautiful and intuitive platform, supportive and flexible project team.",
"I think the Ushur product is great. It really allows us to potentially reach more of our members. It is also user friendly and not overly complicated."
],
"ratings": [
"4.4/5 (17 reviews) - G2",
"4.5/5 (31 reviews) - Capterra"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2018",
"integration_partners": [
"Salesforce",
"ServiceNow",
"Zendesk",
"Twilio",
"Slack",
"Microsoft Teams",
"Amazon Connect",
"Google Dialogflow",
"IBM Watson",
"Oracle Service Cloud",
"SAP Service Cloud",
"Zendesk Chat",
"Freshdesk",
"Intercom",
"HubSpot",
"Zoho CRM",
"Marketo",
"Pega Systems",
"UiPath",
"Automation Anywhere"
],
"id": "SW2442",
"slug": "ushur",
"type": "product",
"version": "1.0",
"last_updated": "2025-10-11",
"links_json": {
"self": "https://www.healthaidb.com/software/ushur.json"
}
}