JSON twin: https://www.healthaidb.com/software/ushur.json
Ushur
Ushur is a HIPAA-secure, AI-powered customer experience automation (CXA) platform that enables healthcare organizations to automate member/patient journeys, two-way communications, and operational workflows with a no-code builder and AI agents.
Ushur provides an enterprise CXA platform for healthcare payers and providers offering omnichannel, HIPAA-secure automation (Invisible App, SmartMail, SMS, IVR, portals), AI agents, document extraction, no-code workflow/experience studio, and prebuilt healthcare solutions for use cases such as Medicaid redetermination, member onboarding, medication adherence, care navigation, provider order intake, claims status, and quality/HEDIS engagement.
yes
2014
cloud-hosted with global accessibility; no explicit single-region restriction stated (US and global hosting options implied)
P1723
2025-09-07
commercial proprietary
contact vendor for pricing, enterprise contracts and demos available
enterprise_quote
2014
product
1.0
{
"company_name": "Ushur",
"company_url": "https://ushur.ai",
"company_offices": [
"United States",
"India"
],
"company_founding": "2014",
"product_url": "https://ushur.ai/platform",
"categories": [
"administrative",
"patient-facing",
"automation",
"AI agents",
"population health",
"member engagement",
"no-code platform",
"security & compliance"
],
"market_segment": [
"enterprise",
"B2B",
"healthcare payers"
],
"links": [
"https://ushur.ai",
"https://ushur.ai/healthcare",
"https://ushur.ai/about-us",
"https://ushur.ai/platform",
"https://ushur.ai/api",
"https://ushur.ai/security-and-compliance",
"https://docs.ushur.com",
"https://aws.amazon.com/marketplace/pp/prodview-daggkfxufwvmq",
"https://www.g2.com/products/ushur/reviews",
"https://www.capterra.com/p/205319/Ushur/"
],
"summary": "Ushur is a HIPAA-secure, AI-powered customer experience automation (CXA) platform that enables healthcare organizations to automate member/patient journeys, two-way communications, and operational workflows with a no-code builder and AI agents.",
"description": "Ushur provides an enterprise CXA platform for healthcare payers and providers offering omnichannel, HIPAA-secure automation (Invisible App, SmartMail, SMS, IVR, portals), AI agents, document extraction, no-code workflow/experience studio, and prebuilt healthcare solutions for use cases such as Medicaid redetermination, member onboarding, medication adherence, care navigation, provider order intake, claims status, and quality/HEDIS engagement.",
"target_users": [
"health plan administrators",
"call center agents/member services",
"population health teams",
"care managers",
"provider administrators",
"patient engagement teams",
"IT/business automation teams"
],
"specialties": [
"population health",
"care navigation",
"medication adherence",
"medicare quality (HEDIS)",
"medicaid redetermination",
"provider order intake",
"claims engagement",
"appointment reminders",
"chronic care management",
"pregnancy/postpartum support"
],
"regions_available": [
"United States"
],
"languages_supported": [],
"pricing_model": "enterprise_quote",
"pricing_details": "contact vendor for pricing, enterprise contracts and demos available",
"license": "commercial proprietary",
"deployment_model": [
"cloud SaaS",
"cloud-native"
],
"os_platforms": [
"Web",
"iOS (via web/invisible app)",
"Android (via web/invisible app)"
],
"features": [
"No-code studio / drag-and-drop workflow builder",
"AI Agents / Ushur Intelligence (converse, summarize)",
"Omnichannel messaging (SMS, WhatsApp, email, voice, web Invisible App)",
"Invisible App / Invisible Portal (app-less secure experiences)",
"Email intelligent extraction and classification (SmartMail)",
"Voice automation / IVR integration",
"Document extraction / Intelligent document automation",
"Hub for centralized workflow orchestration",
"Insights & analytics (LLM-driven insights)",
"Omnichannel campaign/engagement management",
"Secure two-way HIPAA-compliant communications",
"Prebuilt healthcare journeys (medicaid redetermination, HRA, medication adherence)",
"Integrations & API connectivity",
"Agentic Experience Framework (adaptive orchestration)",
"Payment capture & support"
],
"optional_modules": [
"AI Studio (model build & training)",
"Ushur Intelligence (advanced agent capabilities)",
"Invisible App (secure app-less channel)",
"Document extraction add-on",
"Insights & analytics module"
],
"integrations": [
"Salesforce",
"ServiceNow",
"Zendesk",
"Slack",
"Microsoft Dynamics 365",
"Microsoft Teams",
"HubSpot",
"SAP",
"Five9",
"Amazon Connect",
"AWS",
"SharePoint",
"Segment",
"Box",
"Dropbox",
"Jira",
"Benefitfocus"
],
"data_standards": [
"FHIR",
"HL7 v2",
"HIPAA (data protection)"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"GDPR",
"SOC 2",
"PCI-DSS",
"HITRUST"
],
"certifications": [
"SOC 2 (mentioned)",
"HITRUST (mentioned)"
],
"security_features": [
"Encryption (in transit and at rest)",
"RBAC",
"SSO/SAML",
"Audit logs",
"Customer data isolation",
"2FA"
],
"privacy_features": [
"BAA available",
"Customer data not used to train AI models",
"Consent/opt-in support for channels"
],
"data_residency": "cloud-hosted with global accessibility; no explicit single-region restriction stated (US and global hosting options implied)",
"customers": [
"IEHP",
"Equitable",
"Benefitfocus",
"Irish Life",
"Aflac",
"Great-West Lifeco",
"PPS",
"Tower Insurance"
],
"user_reviews": [],
"ratings": [],
"support_channels": [
"email",
"ticketing",
"documentation",
"community"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"certification"
],
"release_year": "2014",
"integration_partners": [],
"id": "P1723",
"slug": "ushur",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/ushur.json"
}
}