Upfront
JSON twin: https://www.healthaidb.com/software/upfront.json
Company Name
Upfront Healthcare
Product URL
https://upfronthealthcare.com/platform/
Company URL
https://upfronthealthcare.com
Categories
Summary
Upfront is a patient engagement platform that delivers hyper-personalized healthcare experiences to enhance patient loyalty and guide optimal care.
Description
Upfront Healthcare offers a next-generation patient engagement platform that leverages data-driven personalization to eliminate communication silos and connect patients to necessary care. The platform integrates personalization analytics, an engagement hub, management tools, and business intelligence to create proactive, continuous digital engagement across the continuum of care.
Api Available
yes
Certifications
- HITRUST Risk-based (2-year)
Company Founding
2016
Company Offices
Compliance
Customers
- OSF HealthCare
- Firstsource
- athenahealth
- Health Catalyst
- Elion Health
Data Residency
Hosted on Microsoft Azure cloud (US-based/region options managed per client)
Data Standards
Deployment Model
Features
- Personalization analytics (continuous learning models)
- Integration engine with extensible data models
- Engagement hub for omnichannel communication
- Guided, personalized patient journeys
- Bidirectional communication
- Microsite generator
- Multilingual support
- Turnkey content & nudge sequencing
- Broadcast messaging
- Client-branded experience
- Collaborative inbox and workflow/task management
- Code-free automations
- Reporting & dashboards (business intelligence)
- Operational KPIs and self-service reporting
- Psychographic segmentation and insights
- Global patient experience orchestration
- Advanced interoperability
Id
SW2433
Integration Partners
- athenahealth
- Firstsource
- Health Catalyst
- Elion Health
Integrations
- athenahealth Marketplace
- Health Catalyst
- Blue Cross Blue Shield
Languages Supported
- English
- Spanish
- French
- German
- Italian
- Portuguese
- Dutch
- Russian
- Chinese
- Japanese
- Korean
- Arabic
- Hindi
- Bengali
- Punjabi
- Telugu
- Marathi
- Tamil
- Urdu
- Gujarati
Last Updated
2025-10-11
License
commercial
Market Segment
Optional Modules
- Psychographics Insights Accelerator
- Microsite Generator
- Turnkey Nudge Sequencing
- Advanced Interoperability (add-on integrations)
Os Platforms
Pricing Details
Contact vendor for pricing information.
Pricing Model
subscription
Privacy Features
- Data classification and handling policies
- Data isolation per client
- Retention and secure disposal controls
- Breach & incident response program
- Annual privacy and security training
Product Code
SW2433
Product Name
Upfront
Ratings
Regions Available
Related Urls
Release Year
2015
Security Features
- Encryption (in transit and at rest)
- Role-based access control (RBAC)
- Multi-factor authentication / time-boxed access
- Audit logging and monitoring
- Data loss prevention (DLP)
- Vulnerability scanning and management
- IDS/IPS and endpoint protections
- Secure Azure cloud hosting
- Third-party vendor assessments
Specialties
Support Channels
- email
- phone
- chat
- ticketing
- community
- 24x7
System Requirements
Target Users
- patients
- clinicians
- admins
- payers
Training Options
- documentation
- webinars
- live_online
- onsite
- certification
Type
product
User Reviews
- Patient Bond is extremely helpful when it comes to sending out notifications. I love the ability to send out E-mail blasts when we are opening up a new center or simply promoting new services to the community. The turnaround time is very quick and highly recommend their services.
- I really like the dashboard and the quarterly reviews. The customer service and support are prompt, easy, and always on top of it. I think our account manager is super helpful and very willing to make changes to the dashboard, workflow, product, and anything else. The entire team is thinking of additional ways that they could help implementing and changing to improve our business. The other thing that we really enjoy is the dashboard and all of the features available in it. It's also very customized to our needs.
- Not only is their product extremely beneficial and valuable to our business, but the people who work there make it even better. Their customer service is top-notch and they make you feel like you're always a priority and well taken care of.
- The staff at Patient Bond are very helpful. They work to customize your texts to patients and set up the schedule for the texts regarding their accounts. The reports are very detailed, and we are seeing positive results in our A/R.
- The Customer Service and support is amazing. The team goes above and beyond to support us. Since using Patient Bond, our star rating has improved from 3.6 stars to 4.3 stars and our online presence with reviews has skyrocketed.
- Easy, flexible solutions to engage patients. Transparent, honest company with a great team who works with our company as an extension of our team. In my experience, the return in working with Patient Bond has been fast in delivering increased engagement with patients at a lower cost.
- The implementation team at PatientBond is very easy to work with. They take the time to understand what we are trying to accomplish, make suggestions to improve the overall customer experience, and implement the system quickly.
- I like the easy rapport of the team. The responses are timely and the collaboration was productive. Mark is great to work with. Setup was no hassle and changes are implemented quickly.
Version
1.0
Alternatives
See related products
Canonical JSON
{
"product_name": "Upfront",
"company_name": "Upfront Healthcare",
"product_url": "https://upfronthealthcare.com/platform/",
"company_url": "https://upfronthealthcare.com",
"related_urls": [
"https://www.firstsource.com/press-release/firstsource-and-upfront-healthcare-partner-to-improve-digital-engagement-and-provide-personalized-navigation-for-patients-and-health-plan-members",
"https://www.businesswire.com/news/home/20241017795850/en/Upfront-Joins-athenahealth-Marketplace-to-Unlock-More-Operational-Value-and-Revenue-for-Healthcare-Enterprises",
"https://www.healthcatalyst.com/news/health-catalyst-signs-definitive-agreement-to-acquire-upfront-healthcare-services",
"https://elion.health/products/upfront"
],
"product_code": "SW2433",
"summary": "Upfront is a patient engagement platform that delivers hyper-personalized healthcare experiences to enhance patient loyalty and guide optimal care.",
"description": "Upfront Healthcare offers a next-generation patient engagement platform that leverages data-driven personalization to eliminate communication silos and connect patients to necessary care. The platform integrates personalization analytics, an engagement hub, management tools, and business intelligence to create proactive, continuous digital engagement across the continuum of care.",
"categories": [
"patient Facing",
"administrative Operations",
"clinical Care",
"diagnostic Support",
"Patient-facing",
"Administrative",
"Clinical",
"Diagnostic"
],
"market_segment": [
"enterprise",
"smb"
],
"target_users": [
"patients",
"clinicians",
"admins",
"payers"
],
"specialties": [
"General Healthcare",
"Urgent Care",
"Preventive Care",
"Surgical Care",
"Oncology",
"Cardiology",
"Orthopedics",
"Neurology",
"Pediatrics",
"Geriatrics",
"Obstetrics",
"Gynecology",
"Endocrinology",
"Pulmonology",
"Gastroenterology",
"Dermatology",
"Rheumatology",
"Psychiatry",
"Infectious Diseases",
"Urology"
],
"regions_available": [
"United States",
"United Kingdom",
"India",
"Philippines"
],
"languages_supported": [
"English",
"Spanish",
"French",
"German",
"Italian",
"Portuguese",
"Dutch",
"Russian",
"Chinese",
"Japanese",
"Korean",
"Arabic",
"Hindi",
"Bengali",
"Punjabi",
"Telugu",
"Marathi",
"Tamil",
"Urdu",
"Gujarati"
],
"pricing_model": "subscription",
"pricing_details": "Contact vendor for pricing information.",
"license": "commercial",
"company_offices": [
"United States",
"United Kingdom",
"India",
"Philippines"
],
"company_founding": "2016",
"deployment_model": [
"SaaS",
"cloud"
],
"os_platforms": [
"Web"
],
"features": [
"Personalization analytics (continuous learning models)",
"Integration engine with extensible data models",
"Engagement hub for omnichannel communication",
"Guided, personalized patient journeys",
"Bidirectional communication",
"Microsite generator",
"Multilingual support",
"Turnkey content & nudge sequencing",
"Broadcast messaging",
"Client-branded experience",
"Collaborative inbox and workflow/task management",
"Code-free automations",
"Reporting & dashboards (business intelligence)",
"Operational KPIs and self-service reporting",
"Psychographic segmentation and insights",
"Global patient experience orchestration",
"Advanced interoperability"
],
"optional_modules": [
"Psychographics Insights Accelerator",
"Microsite Generator",
"Turnkey Nudge Sequencing",
"Advanced Interoperability (add-on integrations)"
],
"integrations": [
"athenahealth Marketplace",
"Health Catalyst",
"Blue Cross Blue Shield"
],
"data_standards": [
"FHIR",
"HL7 v2"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"HITRUST"
],
"certifications": [
"HITRUST Risk-based (2-year)"
],
"security_features": [
"Encryption (in transit and at rest)",
"Role-based access control (RBAC)",
"Multi-factor authentication / time-boxed access",
"Audit logging and monitoring",
"Data loss prevention (DLP)",
"Vulnerability scanning and management",
"IDS/IPS and endpoint protections",
"Secure Azure cloud hosting",
"Third-party vendor assessments"
],
"privacy_features": [
"Data classification and handling policies",
"Data isolation per client",
"Retention and secure disposal controls",
"Breach & incident response program",
"Annual privacy and security training"
],
"data_residency": "Hosted on Microsoft Azure cloud (US-based/region options managed per client)",
"customers": [
"OSF HealthCare",
"Firstsource",
"athenahealth",
"Health Catalyst",
"Elion Health"
],
"user_reviews": [
"Patient Bond is extremely helpful when it comes to sending out notifications. I love the ability to send out E-mail blasts when we are opening up a new center or simply promoting new services to the community. The turnaround time is very quick and highly recommend their services.",
"I really like the dashboard and the quarterly reviews. The customer service and support are prompt, easy, and always on top of it. I think our account manager is super helpful and very willing to make changes to the dashboard, workflow, product, and anything else. The entire team is thinking of additional ways that they could help implementing and changing to improve our business. The other thing that we really enjoy is the dashboard and all of the features available in it. It's also very customized to our needs.",
"Not only is their product extremely beneficial and valuable to our business, but the people who work there make it even better. Their customer service is top-notch and they make you feel like you're always a priority and well taken care of.",
"The staff at Patient Bond are very helpful. They work to customize your texts to patients and set up the schedule for the texts regarding their accounts. The reports are very detailed, and we are seeing positive results in our A/R.",
"The Customer Service and support is amazing. The team goes above and beyond to support us. Since using Patient Bond, our star rating has improved from 3.6 stars to 4.3 stars and our online presence with reviews has skyrocketed.",
"Easy, flexible solutions to engage patients. Transparent, honest company with a great team who works with our company as an extension of our team. In my experience, the return in working with Patient Bond has been fast in delivering increased engagement with patients at a lower cost.",
"The implementation team at PatientBond is very easy to work with. They take the time to understand what we are trying to accomplish, make suggestions to improve the overall customer experience, and implement the system quickly.",
"I like the easy rapport of the team. The responses are timely and the collaboration was productive. Mark is great to work with. Setup was no hassle and changes are implemented quickly."
],
"ratings": [
"4.7/5 (G2)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2015",
"integration_partners": [
"athenahealth",
"Firstsource",
"Health Catalyst",
"Elion Health"
],
"id": "SW2433",
"slug": "upfront",
"type": "product",
"version": "1.0",
"last_updated": "2025-10-11",
"links_json": {
"self": "https://www.healthaidb.com/software/upfront.json"
}
}