JSON twin: https://www.healthaidb.com/software/upfront.json
Upfront
https://upfronthealthcare.com/platform/
https://upfronthealthcare.com/
Upfront is a cloud-based patient engagement and activation platform that uses data-driven personalization and machine learning to deliver omnichannel, guided patient journeys and increase bookings, collections, and adherence.
Upfront provides an enterprise-grade patient engagement platform combining personalization analytics, an integration engine, an engagement hub (omnichannel messaging and guided microsites), workflow/management tools, and reporting to guide patients to care, improve activation, and consolidate point solutions for health systems.
yes
2016
Hosted on Microsoft Azure cloud (US-based/region options managed per client)
P1712
2025-09-07
proprietary commercial
Contact vendor for tiers and pricing; demo/trial by request.
enterprise_quote
product
1.0
{
"company_name": "Upfront",
"company_url": "https://upfronthealthcare.com/",
"company_offices": [
"United States"
],
"company_founding": "2016",
"product_url": "https://upfronthealthcare.com/platform/",
"categories": [
"patient engagement",
"patient activation",
"patient-facing",
"administrative",
"analytics",
"omnichannel communication",
"reputation management",
"patient education"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://upfronthealthcare.com/",
"https://upfronthealthcare.com/platform/",
"https://upfronthealthcare.com/security/",
"https://upfronthealthcare.com/about-us/",
"https://upfronthealthcare.com/contact/",
"https://elion.health/products/upfront",
"https://www.g2.com/products/upfront-healthcare-upfront/reviews",
"https://klasresearch.com/vendor-ratings/upfront-by-health-catalyst/83133",
"https://ir.healthcatalyst.com/news-releases/news-release-details/health-catalyst-signs-definitive-agreement-acquire-upfront",
"https://www.linkedin.com/company/upfront-healthcare-services"
],
"summary": "Upfront is a cloud-based patient engagement and activation platform that uses data-driven personalization and machine learning to deliver omnichannel, guided patient journeys and increase bookings, collections, and adherence.",
"description": "Upfront provides an enterprise-grade patient engagement platform combining personalization analytics, an integration engine, an engagement hub (omnichannel messaging and guided microsites), workflow/management tools, and reporting to guide patients to care, improve activation, and consolidate point solutions for health systems.",
"target_users": [
"clinicians",
"care managers",
"patient engagement teams",
"operations/administrators",
"revenue cycle teams",
"marketing/CRM teams",
"patients"
],
"specialties": [
"primary care",
"preventive care/screening (e.g., mammography)",
"urgent care",
"outpatient services",
"population health"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English",
"multi-lingual (vendor-managed; unspecified others)"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for tiers and pricing; demo/trial by request.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS",
"cloud"
],
"os_platforms": [
"Web"
],
"features": [
"Personalization analytics (continuous learning models)",
"Integration engine with extensible data models",
"Engagement hub for omnichannel communication",
"Guided, personalized patient journeys",
"Bidirectional communication",
"Microsite generator",
"Multilingual support",
"Turnkey content & nudge sequencing",
"Broadcast messaging",
"Client-branded experience",
"Collaborative inbox and workflow/task management",
"Code-free automations",
"Reporting & dashboards (business intelligence)",
"Operational KPIs and self-service reporting",
"Psychographic segmentation and insights",
"Global patient experience orchestration",
"Advanced interoperability"
],
"optional_modules": [
"Psychographics Insights Accelerator",
"Microsite Generator",
"Turnkey Nudge Sequencing",
"Advanced Interoperability (add-on integrations)"
],
"integrations": [],
"data_standards": [
"FHIR",
"HL7 v2"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"HITRUST"
],
"certifications": [
"HITRUST Risk-based (2-year)"
],
"security_features": [
"Encryption (in transit and at rest)",
"Role-based access control (RBAC)",
"Multi-factor authentication / time-boxed access",
"Audit logging and monitoring",
"Data loss prevention (DLP)",
"Vulnerability scanning and management",
"IDS/IPS and endpoint protections",
"Secure Azure cloud hosting",
"Third-party vendor assessments"
],
"privacy_features": [
"Data classification and handling policies",
"Data isolation per client",
"Retention and secure disposal controls",
"Breach & incident response program",
"Annual privacy and security training"
],
"data_residency": "Hosted on Microsoft Azure cloud (US-based/region options managed per client)",
"customers": [
"Hartford HealthCare",
"Prisma Health",
"OSF HealthCare",
"WellNow Urgent Care",
"Allina Health"
],
"user_reviews": [],
"ratings": [
"4.4/5 on G2"
],
"support_channels": [
"phone",
"client portal",
"contact form/email",
"ticketing"
],
"training_options": [
"documentation",
"webinars",
"live_online"
],
"release_year": "",
"integration_partners": [
"athenahealth Marketplace",
"Health Catalyst",
"Blue Cross Blue Shield"
],
"id": "P1712",
"slug": "upfront",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/upfront.json"
}
}