JSON twin: https://www.healthaidb.com/software/updox.json
Updox
https://www.updox.com/platform-overview/
Updox is a HIPAA-compliant unified communications and patient engagement platform for outpatient providers offering telehealth, secure messaging, eFax, patient portal, online forms, reminders, payments, and charge capture.
Updox provides a cloud-based inbox and suite of integrated tools to centralize clinical and administrative communications (video visits, Direct secure messaging, eFax, secure SMS), automate patient intake and reminders (eForms, appointment reminders, broadcast messaging), accept payments, and support charge capture and revenue workflows. The platform emphasizes EMR integrations, a single unified inbox, document editing/signing, and scalability for practices and enterprise customers.
yes
2008
US-hosted enterprise-class data centers (US)
P1710
2025-09-07
commercial proprietary
Contact vendor for custom pricing; public site provides a pricing calculator and demo scheduling. Third-party listings report small-practice entry around $49–$50 per provider/month but vendor quote required.
subscription
product
1.0
{
"company_name": "Updox",
"company_url": "https://www.updox.com/",
"company_offices": [
"United States"
],
"company_founding": "2008",
"product_url": "https://www.updox.com/platform-overview/",
"categories": [
"clinical",
"administrative",
"patient-facing",
"telehealth",
"unified communications",
"patient engagement",
"eFax",
"secure messaging",
"charge capture"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.updox.com/",
"https://www.updox.com/platform-overview/",
"https://www.updox.com/product/telehealth/",
"https://www.updox.com/product/patient-portal/",
"https://www.updox.com/pricing/",
"https://www.updox.com/security-statement/",
"https://elion.health/products/updox",
"https://www.g2.com/products/updox/reviews",
"https://www.capterra.com/p/122910/Updox/",
"https://www.updox.com/about/"
],
"summary": "Updox is a HIPAA-compliant unified communications and patient engagement platform for outpatient providers offering telehealth, secure messaging, eFax, patient portal, online forms, reminders, payments, and charge capture.",
"description": "Updox provides a cloud-based inbox and suite of integrated tools to centralize clinical and administrative communications (video visits, Direct secure messaging, eFax, secure SMS), automate patient intake and reminders (eForms, appointment reminders, broadcast messaging), accept payments, and support charge capture and revenue workflows. The platform emphasizes EMR integrations, a single unified inbox, document editing/signing, and scalability for practices and enterprise customers.",
"target_users": [
"clinicians",
"practice administrators",
"medical office staff",
"patients",
"pharmacies",
"long-term care facilities",
"billing teams / revenue cycle"
],
"specialties": [
"primary care",
"specialty outpatient clinics",
"ophthalmology",
"pharmacy",
"long-term care"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "subscription",
"pricing_details": "Contact vendor for custom pricing; public site provides a pricing calculator and demo scheduling. Third-party listings report small-practice entry around $49–$50 per provider/month but vendor quote required.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Universal inbox (unify fax, email, secure messages)",
"eFax (HIPAA-compliant electronic faxing with audit trail)",
"Direct Secure Messaging (DirectTrust-enabled)",
"Secure Text / Secure SMS",
"Telehealth (video visits, virtual waiting room)",
"Patient Portal (scheduling, results, bill pay)",
"Appointment reminders (text/email/phone automation)",
"Broadcast messaging (targeted patient campaigns)",
"Online eForms (secure patient intake forms)",
"Document management (edit, sign, tag, route)",
"Payments (patient payments embedded in inbox)",
"Charge capture (revenue recovery platform)",
"APIs & webhooks (integration / developer tools)",
"Video Chat APIs (VideoCallActions) and webhooks",
"Identity verification and provider directory services",
"Onboarding, onboarding support and enterprise support",
"Audit logging and reporting",
"Role-based access and user authentication controls"
],
"optional_modules": [
"Charge Capture Platform",
"Updox Payments",
"Broadcast Messaging",
"Patient Portal (advanced portal features)",
"Telehealth (enterprise telehealth add-on)",
"Direct Secure Messaging subscription per address",
"Identity verification services",
"Enterprise unlimited cloud storage / custom SLAs"
],
"integrations": [
"Epic",
"Cerner / Oracle Health",
"eClinicalWorks",
"athenahealth",
"Meditech",
"NextGen",
"Allscripts",
"Practice Fusion",
"Redox (integration partner)",
"Payment processors (tokenized payments)",
"Billing / practice management systems",
"EMR/EHR systems (general)",
"Third-party partners via API"
],
"data_standards": [
"Direct (DirectTrust / HISP / RA / CA)",
"C-CDA / CDA",
"XDR / XDM",
"HL7 v2 (integration with EHRs)"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"PCI (self-assessment for payment components)",
"ONC Health IT Certification (CHPL listed)",
"EHNAC accreditation",
"SOC 1 / SOC 2 (SSAE 16 reports)",
"NIST-aligned controls (per audits)"
],
"certifications": [
"DirectTrust (HISP, RA, CA)",
"ONC Health IT Certification (CHPL entries)",
"EHNAC Accreditation",
"SOC 1 / SOC 2 (SSAE 16)",
"PCI assessments / PEN testing"
],
"security_features": [
"AES-256 encryption at rest",
"TLS encryption in transit",
"SHA-2 hashing",
"Audit logging and tamper-resistance",
"Multi-factor authentication",
"Firewall, IDS/IPS, vulnerability scanning and pen testing",
"Access controls / authentication",
"Data center physical security (biometrics, mantraps)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Direct messaging identity verification (RA)",
"Data minimization practices (no PHI stored on mobile devices)",
"Annual employee HIPAA/security training"
],
"data_residency": "US-hosted enterprise-class data centers (US)",
"customers": [
"Blue Sky Health",
"South Florida Integrative Medicine"
],
"user_reviews": [
"A great solution to outdated fax machines",
"Amazingly easy to use",
"Worst customer service in the industry",
"Very great experience and I love the user interface",
"Updox does well and keeps things compliant",
"Some of our medical clients use the service Updox and love it",
"Updox can't handle 200+ page medical charts (faxing edge case)",
"The platform seamlessly integrates with our EMR and improved efficiencies",
"Saves us the salary of at least one FTE by streamlining workflows"
],
"ratings": [
"G2 - Reviews available (Updox product page)",
"Capterra - Reviews available (Updox product page)",
"TrustRadius - Profile with reviews; overall score unavailable",
"BBB - Business profile with customer complaints listed"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"onboarding support"
],
"training_options": [
"documentation",
"webinars",
"live_online (onboarding)"
],
"release_year": "",
"integration_partners": [
"Practice Fusion",
"eClinicalWorks",
"Various EHRs and pharmacy management systems (100+ integrations)"
],
"id": "P1710",
"slug": "updox",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/updox.json"
}
}