Updox
JSON twin: https://www.healthaidb.com/software/updox.json
Company Name
Updox
Product URL
https://www.updox.com
Company URL
https://www.updox.com
Categories
Summary
Updox is a cloud-based healthcare communication platform that streamlines patient engagement, provider communication, and practice management through secure, HIPAA-compliant tools.
Description
Founded in 2011, Updox offers a comprehensive suite of solutions designed to enhance healthcare practices' efficiency and patient satisfaction. Its features include secure messaging, telehealth services, appointment scheduling, electronic faxing, patient portals, and charge capture capabilities. The platform integrates seamlessly with over 100 electronic health records (EHR) and pharmacy management systems, serving more than 400,000 users and 150 million patients. Updox is HIPAA-compliant, ensuring secure communication and data handling. The company is headquartered in the United States and has been recognized on the Inc. 5000 list of America's fastest-growing private companies for five consecutive years. Updox was acquired by EverHealth in 2022, expanding its reach and resources in the healthcare technology sector.
Api Available
yes
Certifications
- FDA 510(k)
- CE/MDR
- ONC Health IT Certification
- ISO 27001
- SOC 2 Type II
- EHNAC Accreditation
Company Founding
2011
Company Offices
Compliance
- HIPAA
- HITECH
- SOC 2
- ISO 27001
- ONC Health IT Certification
Customers
- Practice Fusion
- Elion Health
- Health IT News
Data Residency
US-based data centers
Data Standards
- HL7
- FHIR
- DICOM
- ICD-10
- SNOMED CT
Deployment Model
Features
- Telehealth services with HIPAA-compliant video and audio calls
- Secure SMS messaging for patient communication
- Broadcast messaging for mass communication via text, email, and phone
- Integrated payments for improved revenue flow
- Charge capture platform for efficient billing and revenue management
- Patient portal for access to test results, appointment scheduling, and bill payments
- Appointment reminders via text, email, or phone call
- Forms for capturing patient information digitally
- Direct secure messaging for private or group communications
- eFax for sending and receiving faxes securely
- Document signing and editing capabilities
- Mobile-friendly interface for healthcare providers
- Integration with most EHR systems
- Interpreter services for increased accessibility
- Automated appointment reminders to reduce no-shows
- Secure text communication to reduce phone calls
- Templates for common communication scenarios
- Automated recurring messages for patient engagement
- Patient engagement tools to build lasting connections
Id
SW2429
Integration Partners
- Practice Fusion
- Elion Health
- Health IT News
Integrations
- EHR systems
- Hospitals
- Billing agencies
- MDTech
Languages Supported
Last Updated
2025-10-11
License
commercial
Market Segment
Optional Modules
- Charge Capture Platform
- Patient Portal
- Appointment Reminders
- Forms
- Broadcast Messaging
- Secure Text
- eFax
- Direct Secure Messaging
- Telehealth
- Integrated Payments
Os Platforms
- Web
- iOS
- Android
- Windows
- macOS
Pricing Details
Contact vendor for pricing information.
Pricing Model
subscription
Privacy Features
- BAA available
- Consent management
- Anonymization
- Data minimization
- HIPAA compliance
- Secure data storage
- Data residency options
Product Code
SW2429
Product Name
Updox
Ratings
- 4.4 out of 5 on G2
- 4.1 out of 5 on Capterra
Regions Available
Related Urls
Release Year
2016
Security Features
- AES 256 encryption
- TLS encryption
- User authentication
- Firewalls
- Malware prevention
- Intrusion detection
- Audit logs
- 2FA
- RBAC
- Data loss prevention
Specialties
Support Channels
- email
- phone
- chat
- ticketing
- community
- 24x7
System Requirements
Windows 10 or newer, Windows Server 2016 or newer, macOS 10.10+, iOS 11+, Android Oreo+
Target Users
- clinicians
- nurses
- patients
- admins
- healthcare providers
- practice managers
- billing staff
Training Options
- documentation
- webinars
- live_online
- onsite
- certification
Type
product
User Reviews
- Streamlining all of our forms for patients to fill out online. Cuts down the cost of paper supplies and printer ink significantly.
- We had big hopes for a communication app that integrates well with our EHR. Updox is expensive for what it is, essentially a TXT messaging and secure fax tool, and it still requires a ton of manual work and manipulation. There is not a lot to like about this tool. Maybe it saves a bit of time when compared to having a separate TXT messaging tool and secure fax but you pay a very high price for very little time saved.
- Ability to improve patient communication.
- Great Software!!
- Updox cures fax fatigue!
- Great Experience with Updox
- Great Experience with Updox Software
- Meets our small business needs for HIPAA compliant scheduling and sharing of info with patients
- Excellent Product
- I feel there are many better options out there if your EMR integrates with them. Once you sign with them you are locked into a 1 year contract (for all agreed upon features) so be sure to do your research and proceed carefully.
- Your messages may be censored without you knowing, customer service is OK and 'Leadership' believes they are untouchable, will never talk to you and could care less about the customer
- Very frustrating. Price sold at the beginning of our business with them was great, but when they increased, it went up 500%. When they have an outage (which seems to happen with regularity), it literally cripples our office.
- Meh, better products out there. Honestly, for the most part, it has been ok....until it is not. Then they are not at all helpful with fixes or responsiveness. Now, send them an email that you want to cancel your service and they are all over that.
- Dismal at best. Waste of time at worst. Not worth the cost. Very disappointing. Disrespectful by only responding emails several days later
- Horrendous customer service. No appreciation for customer’s time. It’s just a matter of time before a class action lawsuit is brought against this company
- We have only been using it for a week and half have encountered multiple issues that are still not resolved and until I complained about it didn't hear anything from the support team in way of follow up.
- The system is super easy to use. Our providers have had a much easier time using this system and so have our patients. It's very straight forward as far as getting connected.
- Not much help in the set up of it all. My demo was okay but they forgot to make me or tell me I needed to be set up as the administrator. We also have no idea how to get the pictures directly into the patient chart everyone I have asked either doesn't know, or keeps saying 'you just click the EHR' and it's clearly, more steps than that because we can't get it to work.
Version
1.0
Alternatives
See related products
Canonical JSON
{
"product_name": "Updox",
"company_name": "Updox",
"product_url": "https://www.updox.com",
"company_url": "https://www.updox.com",
"related_urls": [
"https://elion.health/products/updox"
],
"product_code": "SW2429",
"summary": "Updox is a cloud-based healthcare communication platform that streamlines patient engagement, provider communication, and practice management through secure, HIPAA-compliant tools.",
"description": "Founded in 2011, Updox offers a comprehensive suite of solutions designed to enhance healthcare practices' efficiency and patient satisfaction. Its features include secure messaging, telehealth services, appointment scheduling, electronic faxing, patient portals, and charge capture capabilities. The platform integrates seamlessly with over 100 electronic health records (EHR) and pharmacy management systems, serving more than 400,000 users and 150 million patients. Updox is HIPAA-compliant, ensuring secure communication and data handling. The company is headquartered in the United States and has been recognized on the Inc. 5000 list of America's fastest-growing private companies for five consecutive years. Updox was acquired by EverHealth in 2022, expanding its reach and resources in the healthcare technology sector.",
"categories": [
"clinical Care",
"administrative Operations",
"patient Facing",
"communication",
"practice Management",
"telehealth",
"billing",
"patient Engagement",
"clinical Documentation",
"data Integration",
"Clinical",
"Administrative",
"Patient-facing",
"Communication",
"Practice Management",
"Telehealth",
"Billing",
"Patient Engagement",
"Document Management",
"Integration"
],
"market_segment": [
"enterprise",
"smb",
"consumer"
],
"target_users": [
"clinicians",
"nurses",
"patients",
"admins",
"healthcare providers",
"practice managers",
"billing staff"
],
"specialties": [
"General Practice",
"Specialty Care",
"Behavioral Health",
"Physical Therapy",
"Pharmacy",
"Long-term Care",
"Acute Care",
"Telemedicine",
"Ambulatory Care",
"Home Health"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "subscription",
"pricing_details": "Contact vendor for pricing information.",
"license": "commercial",
"company_offices": [
"United States"
],
"company_founding": "2011",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android",
"Windows",
"macOS"
],
"features": [
"Telehealth services with HIPAA-compliant video and audio calls",
"Secure SMS messaging for patient communication",
"Broadcast messaging for mass communication via text, email, and phone",
"Integrated payments for improved revenue flow",
"Charge capture platform for efficient billing and revenue management",
"Patient portal for access to test results, appointment scheduling, and bill payments",
"Appointment reminders via text, email, or phone call",
"Forms for capturing patient information digitally",
"Direct secure messaging for private or group communications",
"eFax for sending and receiving faxes securely",
"Document signing and editing capabilities",
"Mobile-friendly interface for healthcare providers",
"Integration with most EHR systems",
"Interpreter services for increased accessibility",
"Automated appointment reminders to reduce no-shows",
"Secure text communication to reduce phone calls",
"Templates for common communication scenarios",
"Automated recurring messages for patient engagement",
"Patient engagement tools to build lasting connections"
],
"optional_modules": [
"Charge Capture Platform",
"Patient Portal",
"Appointment Reminders",
"Forms",
"Broadcast Messaging",
"Secure Text",
"eFax",
"Direct Secure Messaging",
"Telehealth",
"Integrated Payments"
],
"integrations": [
"EHR systems",
"Hospitals",
"Billing agencies",
"MDTech"
],
"data_standards": [
"HL7",
"FHIR",
"DICOM",
"ICD-10",
"SNOMED CT"
],
"api_available": "yes",
"system_requirements": "Windows 10 or newer, Windows Server 2016 or newer, macOS 10.10+, iOS 11+, Android Oreo+",
"compliance": [
"HIPAA",
"HITECH",
"SOC 2",
"ISO 27001",
"ONC Health IT Certification"
],
"certifications": [
"FDA 510(k)",
"CE/MDR",
"ONC Health IT Certification",
"ISO 27001",
"SOC 2 Type II",
"EHNAC Accreditation"
],
"security_features": [
"AES 256 encryption",
"TLS encryption",
"User authentication",
"Firewalls",
"Malware prevention",
"Intrusion detection",
"Audit logs",
"2FA",
"RBAC",
"Data loss prevention"
],
"privacy_features": [
"BAA available",
"Consent management",
"Anonymization",
"Data minimization",
"HIPAA compliance",
"Secure data storage",
"Data residency options"
],
"data_residency": "US-based data centers",
"customers": [
"Practice Fusion",
"Elion Health",
"Health IT News"
],
"user_reviews": [
"Streamlining all of our forms for patients to fill out online. Cuts down the cost of paper supplies and printer ink significantly.",
"We had big hopes for a communication app that integrates well with our EHR. Updox is expensive for what it is, essentially a TXT messaging and secure fax tool, and it still requires a ton of manual work and manipulation. There is not a lot to like about this tool. Maybe it saves a bit of time when compared to having a separate TXT messaging tool and secure fax but you pay a very high price for very little time saved.",
"Ability to improve patient communication.",
"Great Software!!",
"Updox cures fax fatigue!",
"Great Experience with Updox",
"Great Experience with Updox Software",
"Meets our small business needs for HIPAA compliant scheduling and sharing of info with patients",
"Excellent Product",
"I feel there are many better options out there if your EMR integrates with them. Once you sign with them you are locked into a 1 year contract (for all agreed upon features) so be sure to do your research and proceed carefully.",
"Your messages may be censored without you knowing, customer service is OK and 'Leadership' believes they are untouchable, will never talk to you and could care less about the customer",
"Very frustrating. Price sold at the beginning of our business with them was great, but when they increased, it went up 500%. When they have an outage (which seems to happen with regularity), it literally cripples our office.",
"Meh, better products out there. Honestly, for the most part, it has been ok....until it is not. Then they are not at all helpful with fixes or responsiveness. Now, send them an email that you want to cancel your service and they are all over that.",
"Dismal at best. Waste of time at worst. Not worth the cost. Very disappointing. Disrespectful by only responding emails several days later",
"Horrendous customer service. No appreciation for customer’s time. It’s just a matter of time before a class action lawsuit is brought against this company",
"We have only been using it for a week and half have encountered multiple issues that are still not resolved and until I complained about it didn't hear anything from the support team in way of follow up.",
"The system is super easy to use. Our providers have had a much easier time using this system and so have our patients. It's very straight forward as far as getting connected.",
"Not much help in the set up of it all. My demo was okay but they forgot to make me or tell me I needed to be set up as the administrator. We also have no idea how to get the pictures directly into the patient chart everyone I have asked either doesn't know, or keeps saying 'you just click the EHR' and it's clearly, more steps than that because we can't get it to work."
],
"ratings": [
"4.4 out of 5 on G2",
"4.1 out of 5 on Capterra"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2016",
"integration_partners": [
"Practice Fusion",
"Elion Health",
"Health IT News"
],
"id": "SW2429",
"slug": "updox",
"type": "product",
"version": "1.0",
"last_updated": "2025-10-11",
"links_json": {
"self": "https://www.healthaidb.com/software/updox.json"
}
}