JSON twin: https://www.healthaidb.com/software/ujet.json
UJET
UJET is a cloud-native, AI-powered contact center (CCaaS) platform offering HIPAA-aware omnichannel patient engagement and secure biometric authentication for healthcare contact centers.
UJET provides a modern contact-center platform for healthcare organizations that consolidates voice, messaging, in‑app chat, video and SMS with AI-driven routing, virtual agents, agent assist, CRM-native real-time data exchange, biometric identity verification, and workforce tools to improve patient experience, security, and operational efficiency.
yes
2015
P1703
2025-09-07
commercial/proprietary
Contact vendor for pricing; enterprise CCaaS licensing and deployment options (request a demo/trial via vendor).
enterprise_quote
—
2015
product
1.0
{
"company_name": "UJET",
"company_url": "https://ujet.cx/",
"company_offices": [
"United States",
"South Korea"
],
"company_founding": "2015",
"product_url": "https://ujet.cx/overview",
"categories": [
"administrative",
"communication",
"patient-facing",
"analytics",
"virtual-assistant"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://ujet.cx/overview",
"https://ujet.cx/about-us",
"https://ujet.cx/security",
"https://ujet.cx/pricing",
"https://support.ujet.co/",
"https://ujet.cx/contact-center-software-integrations",
"https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000Ed0kkUAB",
"https://www.g2.com/products/ujet/reviews",
"https://www.capterra.com/p/171870/UJET/"
],
"summary": "UJET is a cloud-native, AI-powered contact center (CCaaS) platform offering HIPAA-aware omnichannel patient engagement and secure biometric authentication for healthcare contact centers.",
"description": "UJET provides a modern contact-center platform for healthcare organizations that consolidates voice, messaging, in‑app chat, video and SMS with AI-driven routing, virtual agents, agent assist, CRM-native real-time data exchange, biometric identity verification, and workforce tools to improve patient experience, security, and operational efficiency.",
"target_users": [
"contact center agents",
"supervisors/managers",
"IT/admins",
"patients/members",
"payer/customer service teams",
"BPO providers"
],
"specialties": [
"healthcare contact centers",
"hospital patient support",
"health insurance/member services",
"long-term care/senior care",
"telehealth support"
],
"regions_available": [],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; enterprise CCaaS licensing and deployment options (request a demo/trial via vendor).",
"license": "commercial/proprietary",
"deployment_model": [
"SaaS",
"cloud"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Intelligent omnichannel (voice, SMS, chat, in-app, video)",
"Agent desktop / unified workspace",
"Virtual Agent (bot) and IVR",
"Agent Assist / AI-powered suggestions",
"Workforce management (WFM) / scheduling",
"Reporting & AI insights / analytics",
"Mobile & embeddable in-app SDK",
"Channel blending (blend voice + messaging)",
"SmartActions (photo/video/file sharing mid-call)",
"Real-time CRM data exchange (no PII stored in CCaaS)",
"Intelligent / data-driven routing",
"Automation to reduce after-call work",
"Secure payments and verification in-session",
"Call recording and transcripts (with PII minimization/deletion)",
"Biometric authentication (FaceID / fingerprint)"
],
"optional_modules": [
"Virtual Agent (advanced bot capabilities)",
"Agent Assist (AI features)",
"WFM (forecasting & scheduling)",
"Advanced reporting & AI insights",
"Mobile SDK / embeddable experience"
],
"integrations": [
"Salesforce",
"Zendesk",
"Kustomer",
"Microsoft Dynamics",
"Oracle Service Cloud",
"Microsoft Teams",
"Google CCAI",
"Avaya (migration path)"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"GDPR",
"ISO 27001",
"SOC 2"
],
"certifications": [
"ISO 27001",
"SOC 2"
],
"security_features": [
"Encryption in transit and at rest",
"Role-based access control (RBAC)",
"SSO / SAML",
"Audit logs",
"Two-factor authentication (2FA)",
"Biometric authentication"
],
"privacy_features": [
"BAA available / processes data on behalf of customers",
"Minimization of PII stored in platform",
"Automated deletion of communications after transfer to customer systems"
],
"data_residency": "",
"customers": [
"Zettle by PayPal",
"Wag!",
"Capital on Tap",
"ByNext",
"Turo"
],
"user_reviews": [
"Users appreciate UJET for its simplicity and ease of use.",
"Easy to use with a number of helpful features that streamline agent workflows.",
"Native in-app support and mobile SDK reduced repeat explanations and improved first-call resolution.",
"Agent desktop unifies context and reduced after-call work, improving agent efficiency."
],
"ratings": [
"G2 — 4.7/5 (UJET product page listing ~1,081 reviews)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2015",
"integration_partners": [
"Salesforce",
"Zendesk",
"Kustomer",
"Microsoft Dynamics",
"Oracle Service Cloud",
"Microsoft Teams",
"Google Cloud (CCAI)"
],
"id": "P1703",
"slug": "ujet",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/ujet.json"
}
}