UJET

JSON twin: https://www.healthaidb.com/software/ujet.json

Company Name

UJET

Product URL

https://ujet.cx

Company URL

https://ujet.cx

Categories

• administrative Operations
• patient Facing
• clinical Care
• diagnostic Support
• healthcare Platform
• contact Center Management
• ai Clinical Documentation Integrity
• cloud-based Solutions
• communication
• security
• Administrative
• Clinical
• Diagnostic
• Healthcare
• Contact Center
• Ai-powered
• Cloud-based
• Multichannel
• Secure

Summary

UJET is an AI-powered cloud contact center platform designed to enhance customer experiences through seamless, secure, and personalized interactions across multiple channels.

Description

UJET offers a unified, AI-driven Contact Center as a Service (CCaaS) and Workforce Management (WFM) platform, enabling organizations to deliver exceptional customer experiences by integrating voice, chat, and mobile communications into cohesive, contextual journeys. The platform emphasizes security with HIPAA compliance and a CRM-first architecture that minimizes PII storage. It provides features like intelligent routing, automated ticket management, and virtual agents to optimize operations and improve patient satisfaction in healthcare settings.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

2015

Company Offices

• United States
• United Kingdom
• Germany
• India
• Australia
• Singapore
• Japan
• South Korea
• Brazil
• Mexico

Compliance

• HIPAA
• GDPR
• SOC 2
• ISO 27001

Customers

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• AI-Powered Customer Experience
• Mobile & Multimodal CX
• Intelligent Omnichannel Support
• Virtual Agent
• Agent Assist
• Intelligent Routing (IVR)
• Reporting & AI Insights
• Workforce Management (WFM)

Id

SW2423

Integration Partners

Integrations

• Microsoft Teams
• Avaya
• Google Cloud
• Salesforce
• Zendesk
• ServiceNow
• Oracle Service Cloud
• SAP Service Cloud
• Twilio
• Amazon Connect
• Genesys
• Five9
• Talkdesk
• RingCentral
• Freshdesk
• Zoho Desk
• HubSpot
• Intercom
• LiveChat
• Kustomer

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Russian
• Chinese
• Japanese
• Korean
• Hindi
• Arabic
• Turkish
• Polish
• Czech

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• Agent Assist
• Intelligent Routing (IVR)
• Reporting & AI Insights
• Workforce Management (WFM)

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent Management
• Anonymization
• Data Minimization

Product Code

SW2423

Product Name

UJET

Ratings

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• India
• Japan
• South Korea
• Brazil
• Mexico
• South Africa
• China
• Singapore
• New Zealand
• Netherlands
• Italy
• Spain
• Sweden
• Norway

Related Urls

• https://www.eu-startups.com/directory/ujet/
• https://www.customerengagementinsider.com/events-state-of-marketing-technology-summit/sponsors/ujet-26
• https://www.dcm.com/en/portfolio/ujet
• https://elion.health/products/ujet

Release Year

""

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit Logs
• 2FA
• DLP

Specialties

• General Healthcare
• Patient Engagement
• Contact Center Operations
• Ai Integration
• Cloud Computing
• Multichannel Communication
• Security Compliance
• Workforce Management
• Automation
• Data Analytics
• Crm Integration
• Virtual Agents
• Intelligent Routing
• Automated Ticket Management
• Patient Satisfaction
• Healthcare It
• Telemedicine
• Healthcare Administration
• Healthcare Customer Service
• Healthcare Technology

Support Channels

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

Type

product

User Reviews

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "UJET",
  "company_name": "UJET",
  "product_url": "https://ujet.cx",
  "company_url": "https://ujet.cx",
  "related_urls": [
    "https://www.eu-startups.com/directory/ujet/",
    "https://www.customerengagementinsider.com/events-state-of-marketing-technology-summit/sponsors/ujet-26",
    "https://www.dcm.com/en/portfolio/ujet",
    "https://elion.health/products/ujet"
  ],
  "product_code": "SW2423",
  "summary": "UJET is an AI-powered cloud contact center platform designed to enhance customer experiences through seamless, secure, and personalized interactions across multiple channels.",
  "description": "UJET offers a unified, AI-driven Contact Center as a Service (CCaaS) and Workforce Management (WFM) platform, enabling organizations to deliver exceptional customer experiences by integrating voice, chat, and mobile communications into cohesive, contextual journeys. The platform emphasizes security with HIPAA compliance and a CRM-first architecture that minimizes PII storage. It provides features like intelligent routing, automated ticket management, and virtual agents to optimize operations and improve patient satisfaction in healthcare settings.",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "clinical Care",
    "diagnostic Support",
    "healthcare Platform",
    "contact Center Management",
    "ai Clinical Documentation Integrity",
    "cloud-based Solutions",
    "communication",
    "security",
    "Administrative",
    "Patient-facing",
    "Clinical",
    "Diagnostic",
    "Healthcare",
    "Contact Center",
    "Ai-powered",
    "Cloud-based",
    "Multichannel",
    "Secure"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "General Healthcare",
    "Patient Engagement",
    "Contact Center Operations",
    "Ai Integration",
    "Cloud Computing",
    "Multichannel Communication",
    "Security Compliance",
    "Workforce Management",
    "Automation",
    "Data Analytics",
    "Crm Integration",
    "Virtual Agents",
    "Intelligent Routing",
    "Automated Ticket Management",
    "Patient Satisfaction",
    "Healthcare It",
    "Telemedicine",
    "Healthcare Administration",
    "Healthcare Customer Service",
    "Healthcare Technology"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "India",
    "Japan",
    "South Korea",
    "Brazil",
    "Mexico",
    "South Africa",
    "China",
    "Singapore",
    "New Zealand",
    "Netherlands",
    "Italy",
    "Spain",
    "Sweden",
    "Norway"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Russian",
    "Chinese",
    "Japanese",
    "Korean",
    "Hindi",
    "Arabic",
    "Turkish",
    "Polish",
    "Czech"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "United Kingdom",
    "Germany",
    "India",
    "Australia",
    "Singapore",
    "Japan",
    "South Korea",
    "Brazil",
    "Mexico"
  ],
  "company_founding": "2015",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "AI-Powered Customer Experience",
    "Mobile & Multimodal CX",
    "Intelligent Omnichannel Support",
    "Virtual Agent",
    "Agent Assist",
    "Intelligent Routing (IVR)",
    "Reporting & AI Insights",
    "Workforce Management (WFM)"
  ],
  "optional_modules": [
    "Agent Assist",
    "Intelligent Routing (IVR)",
    "Reporting & AI Insights",
    "Workforce Management (WFM)"
  ],
  "integrations": [
    "Microsoft Teams",
    "Avaya",
    "Google Cloud",
    "Salesforce",
    "Zendesk",
    "ServiceNow",
    "Oracle Service Cloud",
    "SAP Service Cloud",
    "Twilio",
    "Amazon Connect",
    "Genesys",
    "Five9",
    "Talkdesk",
    "RingCentral",
    "Freshdesk",
    "Zoho Desk",
    "HubSpot",
    "Intercom",
    "LiveChat",
    "Kustomer"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "SOC 2",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit Logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent Management",
    "Anonymization",
    "Data Minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [],
  "training_options": [],
  "release_year": "\"\"",
  "integration_partners": [],
  "id": "SW2423",
  "slug": "ujet",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/ujet.json"
  }
}