ufonia

JSON twin: https://www.healthaidb.com/software/ufonia.json

Company Name

Ufonia

Product URL

https://ufonia.com/what-we-do/

Company URL

https://ufonia.com/

Categories

Summary

Ufonia provides Dora, an AI-driven, regulated voice assistant that automates routine clinical telephone conversations for follow-up, triage and monitoring to increase capacity and free clinicians for complex care.

Description

Dora is a medically regulated autonomous clinical assistant delivered by telephone that conducts natural-language voice conversations with patients to automate routine clinical pathways (triage, pre-op assessment, post-op follow-up, remote outcome monitoring). The platform emphasises accessibility (no smartphone/internet required), safety/regulatory controls (clinical quality management, CE/MHRA references), and published research evaluating performance in NHS settings.

Api Available

unknown

Certifications

Company Founding

2017

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

P1701

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for pricing, commercial deployments by contract; public pricing not listed; clinical evaluation projects reported with NHS partners.

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

2022

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Ufonia",
  "company_url": "https://ufonia.com/",
  "company_offices": [
    "United Kingdom",
    "United States"
  ],
  "company_founding": "2017",
  "product_url": "https://ufonia.com/what-we-do/",
  "categories": [
    "patient-facing",
    "clinical",
    "telemedicine",
    "conversational AI",
    "remote monitoring",
    "clinical workflow automation"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "links": [
    "https://ufonia.com/",
    "https://ufonia.com/what-we-do/",
    "https://ufonia.com/about-us/",
    "https://ufonia.com/case-studies/",
    "https://ufonia.com/publications/",
    "https://pard.mhra.gov.uk/manufacturer-details/27762",
    "https://elion.health/product/patient-facing-ai-phone-calls/ufonia",
    "https://www.thelancet.com/journals/eclinm/article/PIIS2589-5370(24)00271-2/fulltext",
    "https://find-and-update.company-information.service.gov.uk/company/10692039"
  ],
  "summary": "Ufonia provides Dora, an AI-driven, regulated voice assistant that automates routine clinical telephone conversations for follow-up, triage and monitoring to increase capacity and free clinicians for complex care.",
  "description": "Dora is a medically regulated autonomous clinical assistant delivered by telephone that conducts natural-language voice conversations with patients to automate routine clinical pathways (triage, pre-op assessment, post-op follow-up, remote outcome monitoring). The platform emphasises accessibility (no smartphone/internet required), safety/regulatory controls (clinical quality management, CE/MHRA references), and published research evaluating performance in NHS settings.",
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "administrators",
    "health systems/trusts"
  ],
  "specialties": [
    "ophthalmology (post‑operative cataract follow-up)",
    "primary care",
    "surgical pre/post-operative assessment",
    "chronic disease monitoring",
    "triage and referral management"
  ],
  "regions_available": [
    "United Kingdom"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for pricing, commercial deployments by contract; public pricing not listed; clinical evaluation projects reported with NHS partners.",
  "license": "commercial proprietary",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Telephone (PSTN)",
    "Web (vendor portal)"
  ],
  "features": [
    "Automated clinical voice assistant (Dora) for outbound/inbound phone conversations",
    "Clinical triage and referral management",
    "Pre-operative assessment workflows",
    "Post-operative follow-up calls",
    "Long-term outcome monitoring and routine follow-up",
    "Scalable automated calling at any frequency/volume",
    "Accessible — no internet or app required for patients (phone only)",
    "Regulated clinical quality management for safety and consistency",
    "Support for research and evidence generation (publications collaboration)"
  ],
  "optional_modules": [],
  "integrations": [],
  "data_standards": [],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "GDPR"
  ],
  "certifications": [
    "CE mark (medical device)",
    "Listed with MHRA (manufacturer entry)",
    "Crown Commercial Service framework inclusion (RM1557.14)"
  ],
  "security_features": [
    "Clinical quality management system"
  ],
  "privacy_features": [
    "Privacy policy (GDPR)"
  ],
  "data_residency": "",
  "customers": [
    "Buckinghamshire Healthcare NHS Trust",
    "Oxford University Hospitals NHS Foundation Trust",
    "Portsmouth Hospitals University NHS Trust",
    "Chelsea and Westminster Hospital NHS Foundation Trust",
    "Royal Berkshire NHS Foundation Trust",
    "Frimley Health NHS Foundation Trust",
    "University Hospitals of Leicester NHS Trust",
    "University Hospitals Bristol and Weston NHS Foundation Trust",
    "Milton Keynes University Hospital",
    "Moorfields Eye Hospital"
  ],
  "user_reviews": [
    "It's very convenient, there's no travelling or parking fees, you don't have to go and see someone face-to-face, it's a great idea.",
    "Patients love it. We've had one who wanted to take Dora to dinner, while another wrote a poem for her.",
    "The Dora system is able to call patients autonomously by telephone and conduct a conversation that gathers the key information needed to determine whether a patient is recovering well or requires further medical assessment."
  ],
  "ratings": [],
  "support_channels": [
    "email",
    "phone",
    "ticketing"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2022",
  "integration_partners": [
    "Oxford University Hospitals",
    "NIHR (National Institute for Health and Care Research)",
    "DigitalHealth.London",
    "NHS Transformation Directorate",
    "Frimley Health NHS Foundation Trust",
    "Buckinghamshire Healthcare NHS Trust",
    "Portsmouth Hospitals University NHS Trust",
    "Chelsea and Westminster Hospital NHS Foundation Trust",
    "Royal Berkshire NHS Foundation Trust",
    "University Hospitals of Leicester NHS Trust",
    "University Hospitals Bristol and Weston NHS Foundation Trust",
    "Milton Keynes University Hospital",
    "Moorfields Eye Hospital",
    "Imperial College Healthcare NHS Trust",
    "Newcastle University",
    "Health Innovation Oxford & Thames Valley"
  ],
  "id": "P1701",
  "slug": "ufonia",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/ufonia.json"
  }
}