JSON twin: https://www.healthaidb.com/software/twilio.json
Twilio
https://www.twilio.com/solutions/healthcare
Twilio provides cloud communications APIs and a HIPAA-eligible platform enabling healthcare organizations to build secure patient engagement, telehealth, and automated outreach workflows.
Twilio is a commercial communications platform-as-a-service offering programmable SMS, voice, video, email (SendGrid), and customer data tools that are HIPAA-eligible for use in healthcare. Providers and vendors use Twilio to build appointment reminders, telehealth video, patient outreach, care‑coordination workflows, and secure messaging; Twilio offers pay-as-you-go APIs, developer tools, and the option to enter a HIPAA BAA for PHI workloads.
yes
2008
Global cloud regions (US, EU, APAC) with region selection via Twilio cloud infrastructure
P1695
2025-09-07
commercial / proprietary
Pay-as-you-go API pricing with free trial credit; per-message, per-minute, and per-session rates vary by product and region. Public pricing available on Twilio website; contact vendor for enterprise/volume pricing and contracts.
freemium
2008
product
1.0
{
"company_name": "Twilio",
"company_url": "https://www.twilio.com",
"company_offices": [
"United States",
"Ireland",
"United Kingdom",
"Spain",
"Sweden",
"Germany",
"Estonia",
"Australia",
"Brazil",
"India"
],
"company_founding": "2008",
"product_url": "https://www.twilio.com/solutions/healthcare",
"categories": [
"patient-facing",
"administrative",
"telehealth",
"clinical communication",
"messaging API",
"video",
"voice",
"identity/verification"
],
"market_segment": [
"enterprise",
"smb",
"developers"
],
"links": [
"https://www.twilio.com",
"https://www.twilio.com/solutions/healthcare",
"https://www.twilio.com/docs",
"https://www.twilio.com/en-us/security",
"https://twilio-cms-prod.s3.amazonaws.com/documents/HIPAA-eligible-products-and-services.pdf",
"https://www.twilio.com/en-us/press/releases/twilio-unveils-segment-for-healthcare-life-sciences",
"https://www.twilio.com/en-us/messaging/programmable-messaging-api",
"https://www.twilio.com/en-us/press/releases/twilio-to-power-epics-new-telehealth-video-offering",
"https://www.twilio.com/en-us/blog/deliver-patient-centered-healthcare"
],
"summary": "Twilio provides cloud communications APIs and a HIPAA-eligible platform enabling healthcare organizations to build secure patient engagement, telehealth, and automated outreach workflows.",
"description": "Twilio is a commercial communications platform-as-a-service offering programmable SMS, voice, video, email (SendGrid), and customer data tools that are HIPAA-eligible for use in healthcare. Providers and vendors use Twilio to build appointment reminders, telehealth video, patient outreach, care‑coordination workflows, and secure messaging; Twilio offers pay-as-you-go APIs, developer tools, and the option to enter a HIPAA BAA for PHI workloads.",
"target_users": [
"clinicians",
"patients",
"health system administrators",
"care coordinators",
"payers",
"developers / IT teams",
"healthcare marketers"
],
"specialties": [
"Telemedicine",
"Primary care",
"Behavioral health",
"Chronic care management"
],
"regions_available": [
"Global"
],
"languages_supported": [
"English"
],
"pricing_model": "freemium",
"pricing_details": "Pay-as-you-go API pricing with free trial credit; per-message, per-minute, and per-session rates vary by product and region. Public pricing available on Twilio website; contact vendor for enterprise/volume pricing and contracts.",
"license": "commercial / proprietary",
"deployment_model": [
"SaaS",
"cloud"
],
"os_platforms": [
"Web",
"iOS",
"Android",
"Windows",
"macOS",
"Linux"
],
"features": [
"Programmable SMS/MMS",
"WhatsApp messaging",
"Programmable Voice (PSTN, IVR, calls)",
"Video APIs for telehealth",
"Twilio Flex (omnichannel contact center)",
"Conversations API (omnichannel chat)",
"Email API (SendGrid)",
"Segment Customer Data Platform (CDP) / Connections",
"Twilio Engage (journeys & campaigns)",
"Verify / authentication APIs",
"SIP trunking",
"Appointment reminders & scheduling workflows",
"Telehealth workflows (virtual waiting room, invites)",
"Real-time patient data / profiling",
"Serverless functions and SDKs",
"Audit logging and usage monitoring",
"Automated PHI/PII screening & data governance",
"Programmable routing and webhooks",
"Analytics and reporting"
],
"optional_modules": [
"Twilio Flex (contact center add-on)",
"Twilio Segment (CDP / Unify)",
"Twilio Engage (campaigns & journeys)",
"SendGrid Email (paid tiers)",
"Verify (advanced identity)",
"Programmable Video enterprise features",
"SIP Trunking enterprise bundle",
"Premium support / professional services"
],
"integrations": [
"Epic",
"Cerner (Oracle Health)",
"Philips",
"Zocdoc",
"EHR systems (generic)",
"Clinical data warehouses / data lakes",
"Contact center CRM systems",
"Scheduling systems",
"Billing/claims systems"
],
"data_standards": [
"FHIR (including SMART on FHIR)",
"HL7 v2",
"OAuth2",
"OpenID Connect"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA (HIPAA-eligible services / BAA available)",
"HITECH",
"SOC 2",
"ISO (eg. ISO 27001)",
"Cloud Security Alliance",
"GDPR"
],
"certifications": [
"SOC 2",
"ISO 27001",
"Cloud Security Alliance (CSA) attestations"
],
"security_features": [
"Encryption in transit (TLS)",
"Encryption at rest",
"Role-based access control (RBAC)",
"SSO/SAML",
"Audit logs",
"Two-factor authentication (2FA)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"PHI/PII screening and automated governance",
"Consent management controls",
"Data minimization and configurable retention"
],
"data_residency": "Global cloud regions (US, EU, APAC) with region selection via Twilio cloud infrastructure",
"customers": [
"Allergan",
"St. Luke's University Health Network",
"Zocdoc",
"NYU Langone Health",
"Philips",
"Luma Health"
],
"user_reviews": [
"\"Powerful APIs for SMS, voice, and video — great for developers but has a steep learning curve.\"",
"\"Support can be slow at times and enterprise configuration requires significant engineering.\"",
"\"Flexible and scalable platform used to send millions of patient messages; HIPAA-eligible when under BAA.\"",
"\"I experienced unexpected billing spikes from abuse/unauthorized traffic on numbers before tightening security.\""
],
"ratings": [
"G2: 4.2/5 (aggregate)",
"Capterra: 4.4/5 (aggregate)",
"TrustRadius: ~8/10 (aggregate)"
],
"support_channels": [
"help center / knowledge base",
"email",
"phone (paid support plans)",
"chat (sales/online)",
"ticketing (support portal)",
"community forums",
"24x7 (available on premium support plans)"
],
"training_options": [
"documentation",
"webinars",
"live_online (training/workshops)",
"onsite (professional services/consulting)",
"certification (Twilio offers certification programs)"
],
"release_year": "2008",
"integration_partners": [
"Segment (Twilio Segment)",
"SendGrid (Twilio SendGrid)",
"AWS",
"Google Cloud",
"Microsoft Azure",
"Salesforce",
"Zendesk",
"HubSpot",
"Okta",
"Cisco"
],
"id": "P1695",
"slug": "twilio",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/twilio.json"
}
}