Twilio

JSON twin: https://www.healthaidb.com/software/twilio.json

Company Name

Twilio

Product URL

https://www.twilio.com

Company URL

https://www.twilio.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• communication
• data Management
• Clinical
• Administrative

Summary

Twilio offers a cloud communications platform that enables healthcare organizations to enhance patient engagement through secure, HIPAA-compliant messaging, voice, and video services.

Description

Twilio provides a suite of communication APIs and services tailored for the healthcare sector, facilitating real-time, personalized interactions between providers and patients. Their platform supports SMS, voice calls, video conferencing, and email, all designed to improve patient engagement and streamline healthcare operations. Twilio's solutions are HIPAA-compliant, ensuring the secure handling of Protected Health Information (PHI).

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC-ATCB
• ISO 9001
• ISO 13485
• ISO 27001
• ISO 27017
• ISO 27018
• SOC 2 Type II
• SOC 3
• PCI DSS Level 1
• HIPAA
• GDPR
• CCPA
• HITECH
• FERPA
• FISMA
• NIST 800-53
• NIST 800-171
• NIST 800-88
• NIST 800-53A

Company Founding

2008

Company Offices

• United States
• United Kingdom
• Ireland
• Australia
• Singapore
• India
• Japan
• Germany
• France
• Netherlands

Compliance

• HIPAA
• GDPR
• SOC 2 Type II
• ISO/IEC 27001
• ISO/IEC 27017
• ISO/IEC 27018
• PCI DSS Level 1
• CCPA
• HITECH
• FERPA

Customers

• Elion Health
• TextUs
• Plivo
• Wati
• Vonage Communications APIs
• Bandwidth
• Spruce Health
• Tebra
• Practice Better
• OhMD
• Updox
• Carepatron
• Insider
• Tealium Customer Data Hub
• Bloomreach
• Genesys Cloud CX
• Talkdesk

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10
• LOINC
• CPT
• NDC
• ICD-9
• HL7 CDA

Deployment Model

• SaaS

Features

• Programmable Messaging
• Programmable Voice
• Programmable Video
• Email API
• WhatsApp Messaging
• SMS Marketing
• Voice API
• Video API
• Flex Contact Center
• Email Marketing
• Phone Numbers
• Toll-free Numbers
• Short Codes
• Video Conferencing
• Two-Factor Authentication (2FA)
• Consent Management
• Data Residency Control
• Real-Time Personalization
• Event-Triggered Journeys

Id

SW2417

Integration Partners

• Elion Health
• TextUs
• Plivo
• Wati
• Vonage Communications APIs
• Bandwidth
• Spruce Health
• Tebra
• Practice Better
• OhMD
• Updox
• Carepatron
• Insider
• Tealium Customer Data Hub
• Bloomreach
• Genesys Cloud CX
• Talkdesk

Integrations

• Epic
• Cerner
• PACS
• Billing Systems
• EHRs
• CRM Systems
• Marketing Platforms
• Analytics Tools
• ERP Systems
• Helpdesk Solutions
• Payment Gateways
• Social Media Platforms
• Cloud Storage Services
• Identity Providers
• Data Warehouses
• Customer Data Platforms
• Business Intelligence Tools
• Collaboration Tools
• IoT Devices

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Japanese
• Korean
• Chinese
• Russian
• Arabic
• Hindi
• Bengali
• Punjabi
• Telugu

Last Updated

2025-10-11

License

Commercial

Market Segment

• Enterprise
• SMB

Optional Modules

• Compliance Toolkit for Messaging
• Conversational AI
• Data Observability
• Intelligence
• Predictions
• Unify
• Profiles Sync
• Unified Profiles
• Engage
• Audiences

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Contact vendor for detailed pricing information.

Pricing Model

Subscription

Privacy Features

• Business Associate Agreement (BAA)
• Consent Management
• Data Anonymization
• Data Minimization
• Data Residency Control
• Data Masking
• Data Encryption
• Access Controls
• Data Retention Policies
• Data Deletion Policies

Product Code

SW2417

Product Name

Twilio

Ratings

• 4.2/5 (492 reviews) - G2
• 4.2/5 (1,853 reviews) - G2
• 4.2/5 (1,832 reviews) - G2

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• India
• Japan
• Brazil
• Mexico
• South Korea
• Italy
• Spain
• Netherlands
• Sweden
• Norway
• Denmark
• Finland
• Belgium
• Switzerland

Related Urls

• https://elion.health/products/twilio

Release Year

2008

Security Features

• Encryption
• Role-Based Access Control (RBAC)
• Single Sign-On (SSO)
• Audit Logs
• Two-Factor Authentication (2FA)
• Data Loss Prevention (DLP)
• Network Segmentation
• Intrusion Detection Systems (IDS)
• Intrusion Prevention Systems (IPS)
• Security Information and Event Management (SIEM)

Specialties

• General Healthcare
• Telehealth
• Patient Engagement
• Care Management
• Appointment Scheduling
• Billing And Payments
• Remote Patient Monitoring
• Data Integration
• Customer Data Management
• Communication Infrastructure

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• Clinicians
• Nurses
• Patients
• Admins
• Payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Twilio makes it simple to integrate SMS, voice, and email through one reliable platform. The APIs are easy to work with, well-documented, and scale smoothly from small projects to enterprise deployments.
• Twilio offers an impressive range of features and API integrations that allow communication solutions to be integrated quickly and efficiently into existing systems. The documentation is extensive and well-structured, which makes implementation easier for developers.
• Twilio is incredibly flexible and developer-friendly. It offers well-documented APIs that make it easy to integrate voice, SMS, WhatsApp, and email into any application. The scalability, reliability, and global reach are major upsides, and tools like Twilio Studio and Conversations streamline customer engagement workflows without heavy infrastructure.
• Twilio gives many tools for SMS, calls, and API. Very stable, easy to use and connect with other systems. Dashboard is clear and service works fast.
• Twilio makes it easy to manage communications at scale without building everything in-house. From a finance standpoint, usage-based billing is clear and predictable.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Twilio",
  "company_name": "Twilio",
  "product_url": "https://www.twilio.com",
  "company_url": "https://www.twilio.com",
  "related_urls": [
    "https://elion.health/products/twilio"
  ],
  "product_code": "SW2417",
  "summary": "Twilio offers a cloud communications platform that enables healthcare organizations to enhance patient engagement through secure, HIPAA-compliant messaging, voice, and video services.",
  "description": "Twilio provides a suite of communication APIs and services tailored for the healthcare sector, facilitating real-time, personalized interactions between providers and patients. Their platform supports SMS, voice calls, video conferencing, and email, all designed to improve patient engagement and streamline healthcare operations. Twilio's solutions are HIPAA-compliant, ensuring the secure handling of Protected Health Information (PHI).",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "communication",
    "data Management",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Communication",
    "Data Management"
  ],
  "market_segment": [
    "Enterprise",
    "SMB"
  ],
  "target_users": [
    "Clinicians",
    "Nurses",
    "Patients",
    "Admins",
    "Payers"
  ],
  "specialties": [
    "General Healthcare",
    "Telehealth",
    "Patient Engagement",
    "Care Management",
    "Appointment Scheduling",
    "Billing And Payments",
    "Remote Patient Monitoring",
    "Data Integration",
    "Customer Data Management",
    "Communication Infrastructure"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "India",
    "Japan",
    "Brazil",
    "Mexico",
    "South Korea",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland",
    "Belgium",
    "Switzerland"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Japanese",
    "Korean",
    "Chinese",
    "Russian",
    "Arabic",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Telugu"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Contact vendor for detailed pricing information.",
  "license": "Commercial",
  "company_offices": [
    "United States",
    "United Kingdom",
    "Ireland",
    "Australia",
    "Singapore",
    "India",
    "Japan",
    "Germany",
    "France",
    "Netherlands"
  ],
  "company_founding": "2008",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Programmable Messaging",
    "Programmable Voice",
    "Programmable Video",
    "Email API",
    "WhatsApp Messaging",
    "SMS Marketing",
    "Voice API",
    "Video API",
    "Flex Contact Center",
    "Email Marketing",
    "Phone Numbers",
    "Toll-free Numbers",
    "Short Codes",
    "Video Conferencing",
    "Two-Factor Authentication (2FA)",
    "Consent Management",
    "Data Residency Control",
    "Real-Time Personalization",
    "Event-Triggered Journeys"
  ],
  "optional_modules": [
    "Compliance Toolkit for Messaging",
    "Conversational AI",
    "Data Observability",
    "Intelligence",
    "Predictions",
    "Unify",
    "Profiles Sync",
    "Unified Profiles",
    "Engage",
    "Audiences"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "PACS",
    "Billing Systems",
    "EHRs",
    "CRM Systems",
    "Marketing Platforms",
    "Analytics Tools",
    "ERP Systems",
    "Helpdesk Solutions",
    "Payment Gateways",
    "Social Media Platforms",
    "Cloud Storage Services",
    "Identity Providers",
    "Data Warehouses",
    "Customer Data Platforms",
    "Business Intelligence Tools",
    "Collaboration Tools",
    "IoT Devices"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10",
    "LOINC",
    "CPT",
    "NDC",
    "ICD-9",
    "HL7 CDA"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "GDPR",
    "SOC 2 Type II",
    "ISO/IEC 27001",
    "ISO/IEC 27017",
    "ISO/IEC 27018",
    "PCI DSS Level 1",
    "CCPA",
    "HITECH",
    "FERPA"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC-ATCB",
    "ISO 9001",
    "ISO 13485",
    "ISO 27001",
    "ISO 27017",
    "ISO 27018",
    "SOC 2 Type II",
    "SOC 3",
    "PCI DSS Level 1",
    "HIPAA",
    "GDPR",
    "CCPA",
    "HITECH",
    "FERPA",
    "FISMA",
    "NIST 800-53",
    "NIST 800-171",
    "NIST 800-88",
    "NIST 800-53A"
  ],
  "security_features": [
    "Encryption",
    "Role-Based Access Control (RBAC)",
    "Single Sign-On (SSO)",
    "Audit Logs",
    "Two-Factor Authentication (2FA)",
    "Data Loss Prevention (DLP)",
    "Network Segmentation",
    "Intrusion Detection Systems (IDS)",
    "Intrusion Prevention Systems (IPS)",
    "Security Information and Event Management (SIEM)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA)",
    "Consent Management",
    "Data Anonymization",
    "Data Minimization",
    "Data Residency Control",
    "Data Masking",
    "Data Encryption",
    "Access Controls",
    "Data Retention Policies",
    "Data Deletion Policies"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Elion Health",
    "TextUs",
    "Plivo",
    "Wati",
    "Vonage Communications APIs",
    "Bandwidth",
    "Spruce Health",
    "Tebra",
    "Practice Better",
    "OhMD",
    "Updox",
    "Carepatron",
    "Insider",
    "Tealium Customer Data Hub",
    "Bloomreach",
    "Genesys Cloud CX",
    "Talkdesk"
  ],
  "user_reviews": [
    "Twilio makes it simple to integrate SMS, voice, and email through one reliable platform. The APIs are easy to work with, well-documented, and scale smoothly from small projects to enterprise deployments.",
    "Twilio offers an impressive range of features and API integrations that allow communication solutions to be integrated quickly and efficiently into existing systems. The documentation is extensive and well-structured, which makes implementation easier for developers.",
    "Twilio is incredibly flexible and developer-friendly. It offers well-documented APIs that make it easy to integrate voice, SMS, WhatsApp, and email into any application. The scalability, reliability, and global reach are major upsides, and tools like Twilio Studio and Conversations streamline customer engagement workflows without heavy infrastructure.",
    "Twilio gives many tools for SMS, calls, and API. Very stable, easy to use and connect with other systems. Dashboard is clear and service works fast.",
    "Twilio makes it easy to manage communications at scale without building everything in-house. From a finance standpoint, usage-based billing is clear and predictable."
  ],
  "ratings": [
    "4.2/5 (492 reviews) - G2",
    "4.2/5 (1,853 reviews) - G2",
    "4.2/5 (1,832 reviews) - G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2008",
  "integration_partners": [
    "Elion Health",
    "TextUs",
    "Plivo",
    "Wati",
    "Vonage Communications APIs",
    "Bandwidth",
    "Spruce Health",
    "Tebra",
    "Practice Better",
    "OhMD",
    "Updox",
    "Carepatron",
    "Insider",
    "Tealium Customer Data Hub",
    "Bloomreach",
    "Genesys Cloud CX",
    "Talkdesk"
  ],
  "id": "SW2417",
  "slug": "twilio",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/twilio.json"
  }
}