JSON twin: https://www.healthaidb.com/software/truepill.json
Truepill
https://www.truepill.com/virtual-pharmacy
Truepill is a US-based B2B digital pharmacy platform that provides API-driven pharmacy fulfillment, virtual pharmacy (white-label) experiences, and telehealth/diagnostic integrations to enable direct-to-patient medication delivery and clinical services.
Truepill operates a nationwide, URAC-accredited network of mail-order and specialty pharmacies and exposes pharmacy, fulfillment, patient-safety and telehealth capabilities via RESTful APIs and a pre-built Virtual Pharmacy product to power branded digital pharmacy experiences, clinical consults, and medication fulfillment at scale.
yes
2016
US-hosted (HIPAA-compliant cloud infrastructure; US region)
P1687
2025-09-07
proprietary commercial
Contact vendor for pricing and implementation; offers API-based and Virtual Pharmacy deployments, typically sold as enterprise/partner agreements.
enterprise_quote
2016
product
1.0
{
"company_name": "Truepill",
"company_url": "https://www.truepill.com",
"company_offices": [
"United States"
],
"company_founding": "2016",
"product_url": "https://www.truepill.com/virtual-pharmacy",
"categories": [
"Digital Pharmacy Fulfillment",
"Specialty Pharmacy Enablement",
"Pharmacy Services"
],
"market_segment": [
"enterprise",
"smb",
"consumer"
],
"links": [
"https://www.truepill.com",
"https://www.truepill.com/virtual-pharmacy",
"https://www.truepill.com/pharmacy-fulfillment",
"https://www.truepill.com/patient-services",
"https://docs.truepill.com",
"https://patients.truepill.com",
"https://elion.health/products/truepill",
"https://www.g2.com/products/truepill",
"https://accreditnet.urac.org/directory/#/accreditation/MSP-50/info",
"https://www.dea.gov/press-releases/2022/12/15/dea-serves-order-show-cause-truepill-pharmacy-its-involvement-unlawful"
],
"summary": "Truepill is a US-based B2B digital pharmacy platform that provides API-driven pharmacy fulfillment, virtual pharmacy (white-label) experiences, and telehealth/diagnostic integrations to enable direct-to-patient medication delivery and clinical services.",
"description": "Truepill operates a nationwide, URAC-accredited network of mail-order and specialty pharmacies and exposes pharmacy, fulfillment, patient-safety and telehealth capabilities via RESTful APIs and a pre-built Virtual Pharmacy product to power branded digital pharmacy experiences, clinical consults, and medication fulfillment at scale.",
"target_users": [
"digital health product teams",
"pharmacies",
"clinicians",
"pharmacists",
"patients",
"health system administrators",
"payers / PBMs",
"life sciences companies",
"developers / engineering teams",
"customer support teams"
],
"specialties": [
"retail pharmacy",
"specialty pharmacy",
"mail-order pharmacy",
"telehealth/virtual care",
"e-prescribing",
"medication fulfillment & delivery",
"patient engagement & support",
"clinical program management",
"pharmacy operations",
"diagnostics integration"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and implementation; offers API-based and Virtual Pharmacy deployments, typically sold as enterprise/partner agreements.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Digital/white‑label virtual pharmacy storefront",
"Prescription intake (eRx, transfers, direct transfers)",
"Fill request creation and lifecycle (order, triage, shipment)",
"Fulfillment & routing (home delivery, retail pickup, carrier tracking)",
"Insurance adjudication / claims (copay checks, claim details)",
"Prior authorization (ePA and traditional PA workflows)",
"Patient management (create/update/find patient, patient survey)",
"Medication transfers (pharmacy-to-pharmacy, direct transfer v1/v2)",
"Refill management and quantity control",
"Custom & multi-dose packaging and packing materials",
"OTC product ordering and guest checkout",
"Comprehensive webhook event system for async notifications",
"Reporting & data / order/prescription analytics",
"Patient services (phone/email/live chat support integration)",
"Media upload / scanned Rx handling with malware/content scanning",
"Sandbox environment with simulations for end-to-end testing",
"Telehealth consult API (asynchronous & synchronous consults)",
"Receipt/payment handling (Stripe integration, stripe payment intent)",
"Receipt/line‑item receipts and copay collection",
"Custom branding, domain and packaging options"
],
"optional_modules": [
"Telehealth / consults",
"Prior Authorization management",
"Insurance fulfillment & advanced billing",
"Custom packaging / fulfillment branding",
"Multi‑dose packaging module",
"Coverage / benefits investigation",
"Media scanning & secure upload",
"Sandbox simulation suite",
"Patient Services (outsourced support)"
],
"integrations": [
"Surescripts (eRx network)",
"CoverMyMeds (ePA)",
"Stripe (payments/PaymentIntents)",
"USPS (shipping/tracking)",
"FedEx (shipping/tracking)",
"UPS (shipping/tracking)",
"ScriptDrop (partner delivery/routing)"
],
"data_standards": [
"NCPDP SCRIPT (eRx)",
"NCPDP Telecommunications Standard (D.0) - eligibility/claims",
"NCPDP claim response / reject codes",
"ICD-10",
"ICD-9",
"REST/JSON (HTTP API)"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA (Privacy & Security Rules)",
"URAC (pharmacy accreditation referenced)",
"DEA Internet Pharmacy Site Disclosure / Controlled Substances compliance"
],
"certifications": [
"URAC (pharmacy program accreditation noted)"
],
"security_features": [
"TLS 1.2+ for transport encryption",
"Encryption at rest",
"API key (token) based authentication",
"Webhook event tokens and asynchronous event model",
"Audit / webhook logs (event history)",
"Sandbox/test environment with token separation"
],
"privacy_features": [
"HIPAA-focused policies and procedures",
"Patient consent capture (patient_consent objects for insurance/fills)",
"BAA / HIPAA contractual controls (implied in docs)",
"Cookie consent / CCPA Do Not Sell controls"
],
"data_residency": "US-hosted (HIPAA-compliant cloud infrastructure; US region)",
"customers": [
"Eli Lilly (Lilly Direct)",
"LetsGetChecked",
"Howdy"
],
"user_reviews": [
"Lilly Direct Pharmacy (filled by Truepill) is incompetent — delays and wrong handling of prescriptions.",
"My doctor sent my prescription to Lilly Direct on Monday and I got the meds on Friday — mixed experiences with fulfillment speed.",
"Received poor customer support when an order was delayed; communication was slow and unclear.",
"Prescription arrived late and packaging/labels were confusing — had to call support multiple times."
],
"ratings": [
"Glassdoor: 3.0/5 (employee reviews)",
"Better Business Bureau: profile exists; not BBB Accredited",
"ClassAction.org / news reports: reported $7.5M settlement related to data breach (third‑party coverage)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing"
],
"training_options": [
"documentation",
"webinars",
"live_online"
],
"release_year": "2016",
"integration_partners": [
"LetsGetChecked",
"Lilly (Lilly Direct)",
"Howdy"
],
"id": "P1687",
"slug": "truepill",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/truepill.json"
}
}