JSON twin: https://www.healthaidb.com/software/trayio.json
Tray.ai
Tray.io (Tray.ai) is a HIPAA-compliant low-code iPaaS for healthcare that enables integration and automation across EHRs, patient portals, practice management, billing and other systems.
Tray is a cloud-based, low-code integration and automation platform (iPaaS) that connects apps, databases and APIs to automate clinical and operational workflows in healthcare. The platform offers pre-built connectors, workflow builders, data orchestration, and AI-enabled automation while holding compliance certifications such as HIPAA and SOC 2 Type II to support handling of ePHI.
yes
2012
Cloud-hosted with processing/storage locations in US, EU, UK and Australia (multi-region options)
P1673
2025-09-07
commercial / proprietary
Contact vendor for pricing. Vendor offers a requestable 30-day trial and tiered/enterprise plans (details available via sales).
enterprise_quote
2012
product
1.0
{
"company_name": "Tray.ai",
"company_url": "https://tray.ai/",
"company_offices": [
"United States"
],
"company_founding": "2012",
"product_url": "https://tray.ai/",
"categories": [
"clinical-workflow-management",
"integration",
"automation",
"data-integration",
"api-management"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://tray.ai/",
"https://tray.ai/trust",
"https://tray.ai/documentation",
"https://tray.ai/contact",
"https://status.tray.io/",
"https://elion.health/products/trayio",
"https://www.capterra.com/p/162651/Tray-io/",
"https://www.gartner.com/reviews/market/integration-platform-as-a-service/vendor/tray-ai/product/tray-universal-automation-cloud"
],
"summary": "Tray.io (Tray.ai) is a HIPAA-compliant low-code iPaaS for healthcare that enables integration and automation across EHRs, patient portals, practice management, billing and other systems.",
"description": "Tray is a cloud-based, low-code integration and automation platform (iPaaS) that connects apps, databases and APIs to automate clinical and operational workflows in healthcare. The platform offers pre-built connectors, workflow builders, data orchestration, and AI-enabled automation while holding compliance certifications such as HIPAA and SOC 2 Type II to support handling of ePHI.",
"target_users": [
"health IT/engineers",
"integration specialists",
"clinical operations managers",
"practice administrators",
"technical analysts",
"automation/DevOps teams"
],
"specialties": [
"ambulatory care",
"hospital/health system operations",
"digital health platforms",
"patient scheduling and intake",
"billing and revenue cycle integrations"
],
"regions_available": [
"United States",
"United Kingdom",
"European Union",
"Canada",
"Australia"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing. Vendor offers a requestable 30-day trial and tiered/enterprise plans (details available via sales).",
"license": "commercial / proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web"
],
"features": [
"Low-code / no-code workflow builder",
"Data integration (connectors to cloud apps & databases)",
"Process automation / orchestration",
"API management (expose workflows as APIs)",
"Merlin Agent Builder (AI agent creation & deployment)",
"Merlin Intelligence (AI capabilities)",
"Pre-built connectors & templates",
"Embedded integrations (for product teams)",
"Integration marketplace",
"Connectors catalog with custom field access",
"Monitoring and real-time dashboards",
"Governance & enterprise core",
"Webhook & trigger support",
"Expose workflows as microservices/APIs",
"Developer portal & documentation"
],
"optional_modules": [
"Merlin Agent Builder",
"Merlin Intelligence",
"Enterprise Core",
"Integration Marketplaces"
],
"integrations": [
"Salesforce",
"Slack",
"NetSuite",
"Snowflake",
"Jira",
"Zendesk",
"HubSpot",
"OpenAI",
"Microsoft Teams",
"Microsoft Power BI",
"Google Sheets",
"Google Drive",
"Google Calendar",
"Gmail",
"Microsoft Outlook",
"DocuSign"
],
"data_standards": [
"REST APIs",
"Webhooks",
"OAuth 2.0"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"EU-U.S. Data Privacy Framework (DPF)",
"UK Extension to the EU-U.S. DPF",
"Swiss-U.S. Data Privacy Framework",
"GDPR",
"UK GDPR",
"FADP (Swiss Federal Act on Data Protection)"
],
"certifications": [
"Data Privacy Framework certification (EU-U.S. DPF, UK Extension, Swiss-U.S. DPF)"
],
"security_features": [
"Encryption (in transit and at rest)",
"Role-based access control (RBAC)",
"SSO/SAML",
"Audit logs",
"Two-factor authentication (2FA)",
"Merlin Guardian (sensitive data protection in AI processes)"
],
"privacy_features": [
"Data Privacy Framework adherence",
"Cross-border transfer safeguards (SCCs / DPF)",
"Consent and data subject rights support",
"EU/UK/Swiss representative and privacy contact"
],
"data_residency": "Cloud-hosted with processing/storage locations in US, EU, UK and Australia (multi-region options)",
"customers": [
"Yext",
"GitHub",
"Udemy",
"AVID Property Group",
"Eventbrite",
"Podium",
"Fintech leader",
"Thryv",
"Cvent",
"Auctane",
"HackerOne",
"Bynder",
"Cue",
"Peddle",
"Jellyvision",
"Mixpanel",
"Yext",
"Leading eCommerce Agency",
"Travel leader",
"Peddle",
"Podium",
"Enterprise software leader",
"Avid Property Group",
"Udemy",
"Github",
"Eventbrite",
"HackerOne",
"Bynder",
"Mixpanel"
],
"user_reviews": [
"Intuitive and easy to use — makes workflow management seamless.",
"Good functional option — saved the day for complex integrations.",
"Easy to use platform with custom logic and easy to track.",
"Powerful and flexible, but there is a learning curve.",
"White‑labelled solutions are excellent for customers wanting a branded experience.",
"Support can be slower during peak periods."
],
"ratings": [
"G2: ~4.5/5 (product page summary)",
"Gartner Peer Insights: 4.6/5 (reported)",
"Capterra: positive review summary (multiple ratings)"
],
"support_channels": [
"email",
"chat",
"ticketing",
"documentation",
"community",
"self-service portal"
],
"training_options": [
"documentation",
"webinars",
"Tray Academy",
"live_online training",
"partner/consulting (Find an Expert)",
"certification"
],
"release_year": "2012",
"integration_partners": [
"Salesforce",
"Slack",
"NetSuite",
"Snowflake",
"JIRA",
"Zendesk",
"HubSpot",
"OpenAI",
"GitHub",
"Eventbrite",
"Mixpanel",
"Yext",
"Podium",
"Bynder",
"HackerOne",
"Auctane",
"Udemy",
"Mixpanel",
"Cvent",
"Thryv"
],
"id": "P1673",
"slug": "trayio",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/trayio.json"
}
}