Tray.io

JSON twin: https://www.healthaidb.com/software/tray-io.json

Company Name

Tray

Product URL

https://tray.io

Company URL

https://tray.io

Categories

• data Integration
• administrative Operations
• ai Clinical Documentation Integrity
• clinical Decision Support
• imaging Software
• clinical Workflow Automation
• enterprise Solutions
• integration Platform
• low-code/no-code Interface
• software Development
• platform
• Integration
• Automation
• Ai
• Workflow
• Enterprise
• Api Management
• Low-code
• Composable

Summary

Tray.io is an AI-ready integration and automation platform that enables businesses to build intelligent agents and automate workflows across various applications and data sources.

Description

Tray.io offers a composable integration platform designed to accelerate integration and automation delivery. It provides tools for building intelligent agents, delivering microservices, and ensuring scalability and governance. The platform includes features like the Merlin Agent Builder for creating AI agents, Agent Hub for reusable building blocks, and Enterprise Core for governance and scale. It supports various integrations and is suitable for both business technologists and development teams.

Api Available

yes

Certifications

• SOC 2 Type 2
• ISO 27001
• HIPAA
• GDPR
• CCPA

Company Founding

2012

Company Offices

• United States
• United Kingdom
• Germany
• France
• Australia
• India
• Japan
• South Korea
• Singapore
• Brazil

Compliance

• HIPAA
• SOC 2 Type 2
• GDPR
• ISO 27001
• CCPA

Customers

• Telecommunications
• Computer & Network Security
• Events Services
• Computer Software
• Non-Profit Organization Management
• Information Technology and Services
• Enterprise (> 1000 emp.)
• Small-Business (50 or fewer emp.)
• Mid-Market (51-1000 emp.)

Data Residency

US (AWS-West), EU (AWS-Ireland), APAC (AWS-Sydney)

Data Standards

• FHIR
• HL7
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS
• on_prem
• hybrid

Features

• Visual Workflow Builder
• Extensive Connector Library
• AI-Powered Capabilities
• Flexible Data Mapping
• Error Handling
• Scalable Architecture
• API Management
• Monitoring & Notification
• Routing and Orchestration
• Data Transformation

Id

SW2401

Integration Partners

• Salesforce
• Shopify
• Zendesk
• Slack
• Zoom

Integrations

• EHR systems
• Patient portals
• Practice management software
• Salesforce
• Slack
• NetSuite
• Snowflake
• JIRA
• Zendesk
• HubSpot
• OpenAI

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Russian
• Chinese
• Japanese
• Korean
• Arabic
• Hindi
• Bengali
• Punjabi
• Telugu
• Marathi
• Tamil
• Urdu
• Gujarati

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Merlin Agent Builder
• Agent Hub
• Embedded Integrations

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW2401

Product Name

Tray.io

Ratings

• 4.5 out of 5 stars (156 reviews) - G2
• 4.9 out of 5 stars (11 reviews) - Capterra

Regions Available

• United States
• Canada
• United Kingdom
• Germany
• France
• Australia
• India
• Japan
• South Korea
• Singapore
• Brazil
• Mexico
• South Africa
• United Arab Emirates
• Saudi Arabia
• Israel
• China
• South East Asia
• Middle East
• Europe

Related Urls

• https://elion.health/products/trayio

Release Year

2012

Security Features

• RBAC
• Encryption
• SSO
• Audit logs
• 2FA

Specialties

• Integration
• Automation
• Ai
• Workflow
• Enterprise
• Data Integration
• Api Management
• Low-code
• Composable
• Platform

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

AWS VPC Peering, Private Site-to-Site VPN

Target Users

• business technologists
• development teams
• IT professionals
• operations teams
• data engineers
• product managers
• sales teams
• marketing teams
• customer support teams
• finance teams

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• We can track all logs and also we can retrigger if anything fails from third party.
• The UI is amazing and very easy to understand. You can create workflows for various purposes and integrate with different connectors for specific APIs.
• We use tray for lead routing across all regions by setting up customised rules. Loved the new AI integration features.
• The UI is great in my opinion! I love being able to clearly follow a diagram that shows how the pieces interact with each other and being able to drag-drop is fantastic.
• It's a reverse ETL tool with drag and drop features so it can accommodate a lot.
• I like using Tray. I've been a user since the beginning! The UI has received many updates and they've all been really helpful.
• I love that it allows teams to maximize their API's, expanding the dynamacism and relevance of a core product without extensive dev work.
• Intuitive and easy to use (especially as a technical person, it comes naturally).
• Allows us to connect our systems between Shopify and an LMS solution we use.
• Incredibly flexible way to customize flows. Interface that helped me to visualize the process.
• I like how flexible Tray is. The implementation of its features are in a way such that things just work as you'd expect it to.
• It's much appreciated! Their support has also been instrumental in our success.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Tray.io",
  "company_name": "Tray",
  "product_url": "https://tray.io",
  "company_url": "https://tray.io",
  "related_urls": [
    "https://elion.health/products/trayio"
  ],
  "product_code": "SW2401",
  "summary": "Tray.io is an AI-ready integration and automation platform that enables businesses to build intelligent agents and automate workflows across various applications and data sources.",
  "description": "Tray.io offers a composable integration platform designed to accelerate integration and automation delivery. It provides tools for building intelligent agents, delivering microservices, and ensuring scalability and governance. The platform includes features like the Merlin Agent Builder for creating AI agents, Agent Hub for reusable building blocks, and Enterprise Core for governance and scale. It supports various integrations and is suitable for both business technologists and development teams.",
  "categories": [
    "data Integration",
    "administrative Operations",
    "ai Clinical Documentation Integrity",
    "clinical Decision Support",
    "imaging Software",
    "clinical Workflow Automation",
    "enterprise Solutions",
    "integration Platform",
    "low-code/no-code Interface",
    "software Development",
    "platform",
    "Integration",
    "Automation",
    "Ai",
    "Workflow",
    "Enterprise",
    "Data Integration",
    "Api Management",
    "Low-code",
    "Composable",
    "Platform"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "business technologists",
    "development teams",
    "IT professionals",
    "operations teams",
    "data engineers",
    "product managers",
    "sales teams",
    "marketing teams",
    "customer support teams",
    "finance teams"
  ],
  "specialties": [
    "Integration",
    "Automation",
    "Ai",
    "Workflow",
    "Enterprise",
    "Data Integration",
    "Api Management",
    "Low-code",
    "Composable",
    "Platform"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Germany",
    "France",
    "Australia",
    "India",
    "Japan",
    "South Korea",
    "Singapore",
    "Brazil",
    "Mexico",
    "South Africa",
    "United Arab Emirates",
    "Saudi Arabia",
    "Israel",
    "China",
    "South East Asia",
    "Middle East",
    "Europe"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Russian",
    "Chinese",
    "Japanese",
    "Korean",
    "Arabic",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Telugu",
    "Marathi",
    "Tamil",
    "Urdu",
    "Gujarati"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "United Kingdom",
    "Germany",
    "France",
    "Australia",
    "India",
    "Japan",
    "South Korea",
    "Singapore",
    "Brazil"
  ],
  "company_founding": "2012",
  "deployment_model": [
    "SaaS",
    "on_prem",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Visual Workflow Builder",
    "Extensive Connector Library",
    "AI-Powered Capabilities",
    "Flexible Data Mapping",
    "Error Handling",
    "Scalable Architecture",
    "API Management",
    "Monitoring & Notification",
    "Routing and Orchestration",
    "Data Transformation"
  ],
  "optional_modules": [
    "Merlin Agent Builder",
    "Agent Hub",
    "Embedded Integrations"
  ],
  "integrations": [
    "EHR systems",
    "Patient portals",
    "Practice management software",
    "Salesforce",
    "Slack",
    "NetSuite",
    "Snowflake",
    "JIRA",
    "Zendesk",
    "HubSpot",
    "OpenAI"
  ],
  "data_standards": [
    "FHIR",
    "HL7",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "AWS VPC Peering, Private Site-to-Site VPN",
  "compliance": [
    "HIPAA",
    "SOC 2 Type 2",
    "GDPR",
    "ISO 27001",
    "CCPA"
  ],
  "certifications": [
    "SOC 2 Type 2",
    "ISO 27001",
    "HIPAA",
    "GDPR",
    "CCPA"
  ],
  "security_features": [
    "RBAC",
    "Encryption",
    "SSO",
    "Audit logs",
    "2FA"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US (AWS-West), EU (AWS-Ireland), APAC (AWS-Sydney)",
  "customers": [
    "Telecommunications",
    "Computer & Network Security",
    "Events Services",
    "Computer Software",
    "Non-Profit Organization Management",
    "Information Technology and Services",
    "Enterprise (> 1000 emp.)",
    "Small-Business (50 or fewer emp.)",
    "Mid-Market (51-1000 emp.)"
  ],
  "user_reviews": [
    "We can track all logs and also we can retrigger if anything fails from third party.",
    "The UI is amazing and very easy to understand. You can create workflows for various purposes and integrate with different connectors for specific APIs.",
    "We use tray for lead routing across all regions by setting up customised rules. Loved the new AI integration features.",
    "The UI is great in my opinion! I love being able to clearly follow a diagram that shows how the pieces interact with each other and being able to drag-drop is fantastic.",
    "It's a reverse ETL tool with drag and drop features so it can accommodate a lot.",
    "I like using Tray. I've been a user since the beginning! The UI has received many updates and they've all been really helpful.",
    "I love that it allows teams to maximize their API's, expanding the dynamacism and relevance of a core product without extensive dev work.",
    "Intuitive and easy to use (especially as a technical person, it comes naturally).",
    "Allows us to connect our systems between Shopify and an LMS solution we use.",
    "Incredibly flexible way to customize flows. Interface that helped me to visualize the process.",
    "I like how flexible Tray is. The implementation of its features are in a way such that things just work as you'd expect it to.",
    "It's much appreciated! Their support has also been instrumental in our success."
  ],
  "ratings": [
    "4.5 out of 5 stars (156 reviews) - G2",
    "4.9 out of 5 stars (11 reviews) - Capterra"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2012",
  "integration_partners": [
    "Salesforce",
    "Shopify",
    "Zendesk",
    "Slack",
    "Zoom"
  ],
  "id": "SW2401",
  "slug": "tray-io",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/tray-io.json"
  }
}