JSON twin: https://www.healthaidb.com/software/transform9-ai-voice-agents.json
Transform9
Transform9 provides HIPAA-compliant AI voice agents that handle 24/7 patient phone and web-chat interactions for physician practices, automating appointment scheduling, confirmations, cancellations, and messages into the practice EMR.
Transform9 is a proprietary, configurable conversational AI voice agent for physician practices and call centers that integrates with existing phone systems, websites, and practice management/EHR software to automate appointment booking, confirmations, cancellations, rescheduling, and HIPAA-compliant messaging to provider teams. The solution is configurable to provider-specific scheduling rules, marketed to ambulatory practices and health systems, and holds SOC 2 Type 2 and HIPAA controls.
unknown
2019
P1669
2025-09-07
proprietary commercial
Contact vendor for pricing; offers free demo; pricing available by practice size and scope (contact Transform9).
enterprise_quote
product
1.0
{
"company_name": "Transform9",
"company_url": "https://www.transform9.com/",
"company_offices": [
"United States"
],
"company_founding": "2019",
"product_url": "https://www.transform9.com/",
"categories": [
"Patient-Facing AI Phone Calls"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.transform9.com/",
"https://www.transform9.com/about-us",
"https://www.transform9.com/contact-8",
"https://www.transform9.com/hipaa-authorization",
"https://www.transform9.com/privacy-policy",
"https://elion.health/products/transform9-ai-voice-agents",
"https://marketplace.athenahealth.com/product/transform9",
"https://synapsys.modmed.com/s/partner-app/a9YVV00000003lt2AA/transform9",
"https://www.linkedin.com/company/transform9/about/"
],
"summary": "Transform9 provides HIPAA-compliant AI voice agents that handle 24/7 patient phone and web-chat interactions for physician practices, automating appointment scheduling, confirmations, cancellations, and messages into the practice EMR.",
"description": "Transform9 is a proprietary, configurable conversational AI voice agent for physician practices and call centers that integrates with existing phone systems, websites, and practice management/EHR software to automate appointment booking, confirmations, cancellations, rescheduling, and HIPAA-compliant messaging to provider teams. The solution is configurable to provider-specific scheduling rules, marketed to ambulatory practices and health systems, and holds SOC 2 Type 2 and HIPAA controls.",
"target_users": [
"physicians",
"practice administrators",
"medical office staff",
"call center agents",
"patients",
"health system administrators"
],
"specialties": [
"primary care",
"ambulatory care",
"specialty clinics (general)",
"outpatient practices"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; offers free demo; pricing available by practice size and scope (contact Transform9).",
"license": "proprietary commercial",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"Telephone/IVR"
],
"features": [
"24/7 AI voice agent for patient calls",
"Appointment scheduling via phone and web chat",
"Confirm, cancel, and reschedule appointments",
"HIPAA-compliant messaging to provider teams",
"Integration with practice management/EMR to write messages/appointments",
"Configurable provider- and practice-specific scheduling rules",
"Launch via existing practice phone number and website",
"Automated patient survey/feedback collection",
"Proprietary configurable scheduling algorithm"
],
"optional_modules": [],
"integrations": [
"Practice management systems",
"Electronic medical record (EMR) software",
"Telephone IVR systems",
"Website chat interfaces"
],
"data_standards": [],
"api_available": "unknown",
"system_requirements": "",
"compliance": [
"HIPAA"
],
"certifications": [],
"security_features": [
"HIPAA-compliant conversations/messaging"
],
"privacy_features": [
"HIPAA authorization / Business Associate handling of PHI",
"Privacy Policy adherence"
],
"data_residency": "",
"customers": [
"The Orthopaedic Center",
"unspecified physician practices (example: a 70-provider practice referenced in Transform9 materials)"
],
"user_reviews": [
"The Transform9 team has been great to work with. They have assisted us in improving our patient's experience, improving communication and access.",
"Absolutely! Yes.",
"Yes, Bobbie is the best!",
"Yes, yes, most definitely.",
"That's it! Thank you, Bobbie."
],
"ratings": [
"athenahealth Marketplace — 4.7/5 (1 rating)"
],
"support_channels": [
"email",
"phone",
"demo/request form",
"chat (website)",
"ticketing",
"24x7 availability"
],
"training_options": [
"documentation",
"webinars",
"live_online/onboarding",
"onsite configuration and setup"
],
"release_year": "",
"integration_partners": [
"athenahealth",
"athenaClinicals",
"athenaCollector",
"Practice management systems / EMR integrations",
"Telephone IVR/telephony systems",
"Website chat integration"
],
"id": "P1669",
"slug": "transform9-ai-voice-agents",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/transform9-ai-voice-agents.json"
}
}