JSON twin: https://www.healthaidb.com/software/tpp.json
The Phoenix Partnership
SystmOne (TPP) is a centrally hosted, enterprise electronic health record (EHR) platform that provides a single shared patient record across primary, community, acute, mental health and social care settings.
Developed by The Phoenix Partnership (TPP), SystmOne is a configurable, cloud-hosted clinical system used to record, share and manage patient care across multiple care settings. It supports a 'one patient, one record' model with modules for primary care, community care, hospitals, urgent care, mental health, social care, patient online services and data/research exports, and emphasises interoperability, centralised records and integration with national health services.
yes
1997
UK-hosted (HSCN-compatible) with regional hosting options for NHS customers
P1667
2025-09-07
proprietary commercial
Vendor pricing by contract/organisation size and modules; no public list prices — contact vendor for licensing, implementation and support costs; demonstration/trial available via vendor on request.
enterprise_quote
Windows desktop client for full functionality; HSCN/NHS network connectivity for patient‑facing APIs; modern browsers for web access
product
1.0
{
"company_name": "The Phoenix Partnership",
"company_url": "https://tpp-uk.com/",
"company_offices": [
"United Kingdom",
"China",
"United Arab Emirates",
"Qatar",
"Caribbean"
],
"company_founding": "1997",
"product_url": "https://tpp-uk.com/products/",
"categories": [
"clinical",
"electronic health record",
"patient-facing",
"data and research",
"interoperability",
"administrative",
"population health"
],
"market_segment": [
"enterprise",
"SMB",
"public sector"
],
"links": [
"https://tpp-uk.com/",
"https://tpp-uk.com/about-us/",
"https://tpp-uk.com/products/",
"https://tpp-uk.com/systmconnect/",
"https://tpp-uk.com/products/airmid/",
"https://tpp-uk.com/products/system-wide-functionality/interoperability/interoperability-status/",
"https://tpp-uk.com/resources/",
"https://www.g2.com/sellers/the-phoneix-partnership-tpp",
"https://en.wikipedia.org/wiki/The_Phoenix_Partnership",
"https://digital.nhs.uk/services/gp-it-futures-systems/im1-pairing-integration/tpp-pfs-suppliers"
],
"summary": "SystmOne (TPP) is a centrally hosted, enterprise electronic health record (EHR) platform that provides a single shared patient record across primary, community, acute, mental health and social care settings.",
"description": "Developed by The Phoenix Partnership (TPP), SystmOne is a configurable, cloud-hosted clinical system used to record, share and manage patient care across multiple care settings. It supports a 'one patient, one record' model with modules for primary care, community care, hospitals, urgent care, mental health, social care, patient online services and data/research exports, and emphasises interoperability, centralised records and integration with national health services.",
"target_users": [
"general practitioners",
"hospital clinicians",
"nurses",
"allied health professionals",
"mental health clinicians",
"social care workers",
"urgent care clinicians",
"administrative staff",
"care managers",
"researchers",
"commissioners"
],
"specialties": [
"primary care",
"community care",
"hospital/acute care",
"urgent and emergency care",
"mental health",
"social care",
"paediatrics",
"maternity",
"long-term care",
"rehabilitation"
],
"regions_available": [
"United Kingdom",
"Republic of Ireland",
"New Zealand",
"China (TPP Asia)",
"International deployments (select countries)"
],
"languages_supported": [
"English",
"Chinese (Mandarin/region-specific)"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Vendor pricing by contract/organisation size and modules; no public list prices — contact vendor for licensing, implementation and support costs; demonstration/trial available via vendor on request.",
"license": "proprietary commercial",
"deployment_model": [
"SaaS",
"on_prem",
"hybrid"
],
"os_platforms": [
"Web (browser)",
"Windows (desktop client)",
"iOS",
"Android"
],
"features": [
"Single shared electronic health record (one patient, one record)",
"Clinical documentation and structured templates",
"Appointments and diary management",
"Prescribing and medication management (e-prescribing)",
"Referrals and discharge workflows",
"Patient-facing portal / online consultations (SystmConnect)",
"Clinical decision support and alerts",
"Test ordering and results management",
"Care planning and shared care records",
"Messaging and secure communications",
"Reporting, audit and operational analytics",
"Immunisation and population health modules",
"Document management and scanning",
"Mobile working / offline support",
"User access controls and audit trails",
"Inter-practice/shared record access across care settings"
],
"optional_modules": [
"SystmConnect (online consultations / patient portal)",
"Airmid (primary care mobile/clinic functionality)",
"Brigid (specialist modules)",
"Urgent Care module",
"Mental Health module",
"Hospital / acute module",
"Social Care module",
"Data & Research / reporting exports",
"System-wide functionality / key components"
],
"integrations": [
"Dragon Medical One (speech recognition)",
"First Databank (drug knowledge integration)",
"Lexacom (telephony/recording integration)",
"NHS MESH / document exchange",
"Laboratory systems (HL7 interfaces)",
"Pharmacy systems (prescribing / EPS)",
"PACS / imaging systems",
"Remote monitoring vendors (via agents/gateway)",
"Third-party clinical apps via Client Integration API",
"QuickFHIR / FHIR adapters"
],
"data_standards": [
"FHIR",
"HL7 v2",
"CDA / XML",
"DICOM",
"SNOMED CT",
"ICD-10",
"TLS / mutual TLS (for secure transport)"
],
"api_available": "yes",
"system_requirements": "Windows desktop client for full functionality; HSCN/NHS network connectivity for patient‑facing APIs; modern browsers for web access",
"compliance": [
"GDPR / UK Data Protection Act",
"NHS Digital DCB guidance (patient ID / interoperability standards)",
"Data Protection impact assessments (DPIA) applied"
],
"certifications": [
"ISO 27001",
"Cyber Essentials"
],
"security_features": [
"Encryption in transit (TLS) and at rest",
"Role-based access control (RBAC)",
"Single sign-on / SAML support",
"Audit logging and clinical audit trails",
"Mutual TLS for API authentication",
"Multi-factor authentication (where configured)"
],
"privacy_features": [
"Consent management and patient access controls",
"DPIA documentation available",
"Data anonymisation/aggregation for research exports",
"Patient-facing privacy notices (SystmConnect)"
],
"data_residency": "UK-hosted (HSCN-compatible) with regional hosting options for NHS customers",
"customers": [
"NHS GP practices (multiple)",
"University Hospitals Birmingham NHS Foundation Trust",
"Gleadless Medical Centre",
"Care homes (multiple)",
"NHS England (uses / references SystmOne integrations)",
"Onelondon / Universal Care Plan (integrations)"
],
"user_reviews": [
"\"A vastly toxic culture that will grind you down very quickly. The unbelievable level of staff turnover should speak for itself. Avoid!\"",
"\"SystmOne is far more stable and their prescriptions system is much better (batch prescribing), but I find it less intuitive to navigate\"",
"\"We use SystmOne and allocate visits from a 'monthly planner' within S1. No allocating software used\"",
"\"There have been concerns raised about patching (eg Log4j) and timeliness of security updates in the past\"",
"\"Triage by GPs on SystmOne will always be much safer — but no perfect system\""
],
"ratings": [],
"support_channels": [
"email",
"phone",
"ticketing",
"training resources / helpdesk",
"community forums / user groups"
],
"training_options": [
"documentation",
"video demonstrations",
"webinars",
"live_online training",
"onsite training"
],
"release_year": "",
"integration_partners": [
"EMIS (EMIS–TPP interoperability)",
"Inhealthcare (IHDA)",
"Valida (System One Access / Care plans)",
"OpenSAFELY-TPP (data platform)",
"NHS Digital interfaces (IM1 integrations)",
"SystmConnect (TPP product / integration)"
],
"id": "P1667",
"slug": "tpp",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/tpp.json"
}
}