TouchWorks EHR

JSON twin: https://www.healthaidb.com/software/touchworks-ehr.json

Company Name

Altera Digital Health

Product URL

https://www.alterahealth.com/solution/touchworks/

Company URL

https://www.alterahealth.com/

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• data Integration
• population Health
• regulatory Compliance
• clinical Workflow Optimization
• data Security
• mobile Solutions
• Clinical
• Administrative
• Diagnostic
• Interoperability
• Workflow Optimization
• Mobile Access

Summary

TouchWorks EHR is a scalable electronic health record platform designed to enhance clinical workflows and patient care in ambulatory practices.

Description

TouchWorks EHR offers a comprehensive suite of clinical, operational, and wellness solutions tailored for medium to large, single or multi-specialty physician practices, MSOs, and IDNs. It aims to improve care team workflow efficiency, focus on usability, meet regulatory changes, enhance clinical outcomes, and provide anywhere, anytime productivity. The platform is built on an open architecture, enabling safer, more informed patient care through integrated analytics and decision support tools.

Api Available

yes

Certifications

• ONC Health IT Certification (Cures / FHIR R4 compliance)

Company Founding

2008

Company Offices

• United States
• Canada
• United Kingdom
• Germany
• Australia
• India
• China
• Singapore
• Japan
• South Korea

Compliance

• HIPAA
• ONC 21st Century Cures / Certified FHIR R4 compliance
• HITECH

Customers

Data Residency

US, UK, Canada and APAC hosting/region options (regional deployment available)

Data Standards

• FHIR R4
• SMART on FHIR
• HL7 v2
• US Core
• ICD-10
• SNOMED CT

Deployment Model

• SaaS
• on_prem
• hybrid

Features

• Ambulatory EHR / clinical documentation
• Clinical decision support (CDS)
• Responsive web-based UI
• Mobile prescribing and refills
• Task and workflow management
• Structured content and order sets
• Medication e-prescribing
• Reporting and analytics / Practice Analytics
• Interoperability / open architecture
• Quality measure reporting
• Care gap identification and alerts
• User-centered workflow optimization
• Patient messaging / portal integration
• Remote provider access / mobile productivity
• TouchWorks Note+ integration

Id

SW0867

Integration Partners

Integrations

• SureScripts (e-prescribing)
• Laboratory interfaces (lab vendors / HL7 lab feeds)
• Pharmacy systems
• Billing / revenue cycle management systems
• PACS / imaging viewers (via interfaces)
• Third-party apps via FHIR/SMART on FHIR
• Patient portal / messaging systems
• Health Gorilla
• MedAllies
• TouchWorks Note+ (Altera integration)
• Health information networks / QHIN partners
• dbMotion
• Provation iPRO
• Paragon Denali (Altera product integration)

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Portuguese
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Russian
• Chinese
• Japanese
• Korean
• Arabic
• Hindi
• Bengali
• Punjabi
• Tamil

Last Updated

2025-10-11

License

Commercial

Market Segment

• Enterprise
• SMB

Optional Modules

• TouchWorks Note+

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Contact vendor for pricing information.

Pricing Model

Subscription

Privacy Features

• Business Associate Agreement (BAA) available
• Consent management
• Patient data access controls

Product Code

SW0867

Product Name

TouchWorks EHR

Ratings

• 2.0 out of 5 (2 reviews) - Capterra
• 4.0 out of 5 (3 reviews) - G2

Regions Available

• United States
• Canada
• Europe
• Australia
• New Zealand
• Middle East
• Asia
• Africa
• South America
• Caribbean
• Central America
• Mexico
• India
• China
• Japan
• South Korea
• Singapore
• Malaysia
• Thailand
• Indonesia
• Philippines

Related Urls

• https://elion.health/products/altera-touchworks

Release Year

2003

Security Features

• Encryption at rest and in transit
• Role-based access control (RBAC)
• SSO / SAML support
• Audit logging
• Multi-factor authentication (MFA/2FA)

Specialties

• Cardiology
• Dermatology
• Endocrinology
• Family Medicine
• Gastroenterology
• Internal Medicine
• Neurology
• Obstetrics And Gynecology
• Oncology
• Orthopedics
• Pediatrics
• Pulmonology
• Rheumatology
• Urology
• Ophthalmology
• Ent
• Psychiatry
• Anesthesiology
• Pathology
• Radiology

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Altera Cloud (SaaS) or on-prem Windows Server with SQL Server

Target Users

• Clinicians
• Nurses
• Patients
• Admins
• Payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• It did what it was supposed to do. I found it difficult to put orders in. But reviewing the chart was super easy, as was scanning items into the chart as well.
• Putting orders in was confusing to me. Also, sending prescriptions to pharmacies. It just seemed like it was the long way around doing things.
• Extremely versatile and customizable product. User interface is fairly clean and easy to use. Vast number of features and options specific to your practice.
• Company is slow to correct usability and bug issues. Support is slow and often does not seem very skilled. Extremely expensive to implement, upgrade and patch.
• Prescriptions easy to renew, though poor graphic layout makes it difficult to identify meds on list. Immunization chart can show column of last dose given.
• Not intuitive at all, needs 12 clicks to do pretty much anything. Progress notes are not searchable for data. Updates to the EHR tend to screw things up.
• Very versatile product that is very difficult and expensive to configure.
• Product generally works pretty well, but basic not critical bugs are rarely if ever corrected. Despite expensive maintenance contracts.
• The front office scheduling and billing module is often down, and Allscripts is very slow to respond and not proactive, only slowly reactive to problems.
• Updates to the EHR tend to screw things up (like deleting favorites lists) and because of their slow responses, it takes 3-4 weeks to regain/repair that lost functionality.
• Templates for progress notes are primitive and not interconnected. For example, a diabetic visit and patient has sinusitis too.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "TouchWorks EHR",
  "company_name": "Altera Digital Health",
  "product_url": "https://www.alterahealth.com/solution/touchworks/",
  "company_url": "https://www.alterahealth.com/",
  "related_urls": [
    "https://elion.health/products/altera-touchworks"
  ],
  "product_code": "SW0867",
  "summary": "TouchWorks EHR is a scalable electronic health record platform designed to enhance clinical workflows and patient care in ambulatory practices.",
  "description": "TouchWorks EHR offers a comprehensive suite of clinical, operational, and wellness solutions tailored for medium to large, single or multi-specialty physician practices, MSOs, and IDNs. It aims to improve care team workflow efficiency, focus on usability, meet regulatory changes, enhance clinical outcomes, and provide anywhere, anytime productivity. The platform is built on an open architecture, enabling safer, more informed patient care through integrated analytics and decision support tools.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "data Integration",
    "population Health",
    "regulatory Compliance",
    "clinical Workflow Optimization",
    "data Security",
    "mobile Solutions",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Interoperability",
    "Population Health",
    "Regulatory Compliance",
    "Workflow Optimization",
    "Data Security",
    "Mobile Access"
  ],
  "market_segment": [
    "Enterprise",
    "SMB"
  ],
  "target_users": [
    "Clinicians",
    "Nurses",
    "Patients",
    "Admins",
    "Payers"
  ],
  "specialties": [
    "Cardiology",
    "Dermatology",
    "Endocrinology",
    "Family Medicine",
    "Gastroenterology",
    "Internal Medicine",
    "Neurology",
    "Obstetrics And Gynecology",
    "Oncology",
    "Orthopedics",
    "Pediatrics",
    "Pulmonology",
    "Rheumatology",
    "Urology",
    "Ophthalmology",
    "Ent",
    "Psychiatry",
    "Anesthesiology",
    "Pathology",
    "Radiology"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "Europe",
    "Australia",
    "New Zealand",
    "Middle East",
    "Asia",
    "Africa",
    "South America",
    "Caribbean",
    "Central America",
    "Mexico",
    "India",
    "China",
    "Japan",
    "South Korea",
    "Singapore",
    "Malaysia",
    "Thailand",
    "Indonesia",
    "Philippines"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Italian",
    "Portuguese",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Russian",
    "Chinese",
    "Japanese",
    "Korean",
    "Arabic",
    "Hindi",
    "Bengali",
    "Punjabi",
    "Tamil"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "Commercial",
  "company_offices": [
    "United States",
    "Canada",
    "United Kingdom",
    "Germany",
    "Australia",
    "India",
    "China",
    "Singapore",
    "Japan",
    "South Korea"
  ],
  "company_founding": "2008",
  "deployment_model": [
    "SaaS",
    "on_prem",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Ambulatory EHR / clinical documentation",
    "Clinical decision support (CDS)",
    "Responsive web-based UI",
    "Mobile prescribing and refills",
    "Task and workflow management",
    "Structured content and order sets",
    "Medication e-prescribing",
    "Reporting and analytics / Practice Analytics",
    "Interoperability / open architecture",
    "Quality measure reporting",
    "Care gap identification and alerts",
    "User-centered workflow optimization",
    "Patient messaging / portal integration",
    "Remote provider access / mobile productivity",
    "TouchWorks Note+ integration"
  ],
  "optional_modules": [
    "TouchWorks Note+"
  ],
  "integrations": [
    "SureScripts (e-prescribing)",
    "Laboratory interfaces (lab vendors / HL7 lab feeds)",
    "Pharmacy systems",
    "Billing / revenue cycle management systems",
    "PACS / imaging viewers (via interfaces)",
    "Third-party apps via FHIR/SMART on FHIR",
    "Patient portal / messaging systems",
    "Health Gorilla",
    "MedAllies",
    "TouchWorks Note+ (Altera integration)",
    "Health information networks / QHIN partners",
    "dbMotion",
    "Provation iPRO",
    "Paragon Denali (Altera product integration)"
  ],
  "data_standards": [
    "FHIR R4",
    "SMART on FHIR",
    "HL7 v2",
    "US Core",
    "ICD-10",
    "SNOMED CT"
  ],
  "api_available": "yes",
  "system_requirements": "Altera Cloud (SaaS) or on-prem Windows Server with SQL Server",
  "compliance": [
    "HIPAA",
    "ONC 21st Century Cures / Certified FHIR R4 compliance",
    "HITECH"
  ],
  "certifications": [
    "ONC Health IT Certification (Cures / FHIR R4 compliance)"
  ],
  "security_features": [
    "Encryption at rest and in transit",
    "Role-based access control (RBAC)",
    "SSO / SAML support",
    "Audit logging",
    "Multi-factor authentication (MFA/2FA)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Consent management",
    "Patient data access controls"
  ],
  "data_residency": "US, UK, Canada and APAC hosting/region options (regional deployment available)",
  "customers": [],
  "user_reviews": [
    "It did what it was supposed to do. I found it difficult to put orders in. But reviewing the chart was super easy, as was scanning items into the chart as well.",
    "Putting orders in was confusing to me. Also, sending prescriptions to pharmacies. It just seemed like it was the long way around doing things.",
    "Extremely versatile and customizable product. User interface is fairly clean and easy to use. Vast number of features and options specific to your practice.",
    "Company is slow to correct usability and bug issues. Support is slow and often does not seem very skilled. Extremely expensive to implement, upgrade and patch.",
    "Prescriptions easy to renew, though poor graphic layout makes it difficult to identify meds on list. Immunization chart can show column of last dose given.",
    "Not intuitive at all, needs 12 clicks to do pretty much anything. Progress notes are not searchable for data. Updates to the EHR tend to screw things up.",
    "Very versatile product that is very difficult and expensive to configure.",
    "Product generally works pretty well, but basic not critical bugs are rarely if ever corrected. Despite expensive maintenance contracts.",
    "The front office scheduling and billing module is often down, and Allscripts is very slow to respond and not proactive, only slowly reactive to problems.",
    "Updates to the EHR tend to screw things up (like deleting favorites lists) and because of their slow responses, it takes 3-4 weeks to regain/repair that lost functionality.",
    "Templates for progress notes are primitive and not interconnected. For example, a diabetic visit and patient has sinusitis too."
  ],
  "ratings": [
    "2.0 out of 5 (2 reviews) - Capterra",
    "4.0 out of 5 (3 reviews) - G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2003",
  "integration_partners": [],
  "id": "SW0867",
  "slug": "touchworks-ehr",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/touchworks-ehr.json"
  }
}