JSON twin: https://www.healthaidb.com/software/third-way-health.json
Third Way Health
https://thirdway.health/solutions/
Third Way Health provides an AI-powered front-office and operations platform (Ascend) plus human-supported contact center services to improve patient access, scheduling, billing, and payer/provider administrative workflows.
Third Way Health combines AI (Dyno voice, AI agent assist, AI AutoQA, analytics, patient CRM, scheduling and workflow tooling, digital front door) with trained live agents to deliver end-to-end front-office and payer/provider operational services, emphasizing API-driven EHR interoperability, HIPAA/SOC2 compliance, and real-time analytics.
yes
2022
US-based server storage
P1652
2025-09-07
commercial, proprietary
Contact vendor for pricing; demo available.
enterprise_quote
2022
—
product
1.0
{
"company_name": "Third Way Health",
"company_url": "https://thirdway.health/",
"company_offices": [
"United States",
"Colombia"
],
"company_founding": "2022",
"product_url": "https://thirdway.health/solutions/",
"categories": [
"Clinical staffing",
"Patient access",
"Digital front door",
"Front-office automation",
"Eligibility & prior authorization",
"Network management",
"Claims management",
"Member & provider engagement"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://thirdway.health/",
"https://thirdway.health/solutions/",
"https://thirdway.health/solutions-technology/",
"https://thirdway.health/about-us/",
"https://thirdway.health/privacy-policy/",
"https://thirdway.health/terms/",
"https://elion.health/products/third-way-health",
"https://www.prnewswire.com/news-releases/third-way-health-raises-1-55m-in-pre-seed-funding-for-end-to-end-medical-practice-front-office-solution-301801361.html",
"https://pitchbook.com/profiles/company/523333-18",
"https://www.linkedin.com/company/third-way-health/"
],
"summary": "Third Way Health provides an AI-powered front-office and operations platform (Ascend) plus human-supported contact center services to improve patient access, scheduling, billing, and payer/provider administrative workflows.",
"description": "Third Way Health combines AI (Dyno voice, AI agent assist, AI AutoQA, analytics, patient CRM, scheduling and workflow tooling, digital front door) with trained live agents to deliver end-to-end front-office and payer/provider operational services, emphasizing API-driven EHR interoperability, HIPAA/SOC2 compliance, and real-time analytics.",
"target_users": [
"providers (ambulatory practices)",
"payers",
"provider operations staff",
"medical office administrators",
"contact center agents",
"patients"
],
"specialties": [],
"regions_available": [
"United States"
],
"languages_supported": [],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; demo available.",
"license": "commercial, proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web"
],
"features": [
"Dyno AI Voice assistant (multi-language inbound/outbound voice)",
"AI Agent Assist (real-time agent guidance)",
"AI AutoQA (100% call review, automated summarization, custom scorecards)",
"Patient CRM (centralized patient records and call recordings)",
"Real-time analytics and dashboards",
"Digital Front Door (self-scheduling, digital intake, reminders, surveys)",
"Practice workflow tooling (customized per practice/location/provider)",
"Scheduling engine (intelligent complex appointment scheduling)",
"Engagement engine (multi-modal outreach campaigns)",
"Customer playbooks (practice-specific workflow automation)",
"Financial Clearance Engine (automated insurance verification)",
"Call recording storage and retrieval",
"Automated appointment reminders and no-show reduction workflows",
"Proactive outreach/text messaging campaigns",
"Operational KPI tracking and bottleneck detection"
],
"optional_modules": [
"Live agent support (human-in-the-loop service)",
"Dyno AI Voice (as an add-on voice automation module)",
"AI AutoQA (advanced QA scoring and compliance checks)",
"Insurance verification / Financial clearance (enterprise add-on)",
"Multi-language support"
],
"integrations": [],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"SOC 2"
],
"certifications": [
"SOC 2"
],
"security_features": [
"PHI encryption in transit and at rest",
"Role-based access control (RBAC)",
"Multi-factor authentication (MFA)",
"Audit logs (5-year audit trails, user and field-level permissions)",
"Daily backups",
"Continuous monitoring and infrastructure redundancy",
"24/7 power backup and redundant internet"
],
"privacy_features": [
"Data subject access request process",
"Support for withholding/limiting processing of sensitive health data",
"Data retention controls and deletion/anonymization policies",
"Cookie/tracking controls and opt-out mechanisms"
],
"data_residency": "US-based server storage",
"customers": [
"Graybill Medical Group"
],
"user_reviews": [],
"ratings": [],
"support_channels": [],
"training_options": [],
"release_year": "2022",
"integration_partners": [],
"id": "P1652",
"slug": "third-way-health",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/third-way-health.json"
}
}