Third Way Health

JSON twin: https://www.healthaidb.com/software/third-way-health.json

Company Name

Third Way Health

Product URL

https://thirdway.health

Company URL

https://thirdway.health

Categories

• administrative Operations
• patient Facing
• clinical Care
• diagnostic Support
• healthcare Technology
• ai Clinical Documentation Integrity
• clinical Decision Support
• imaging Software
• healthcare Operations
• provider Solutions
• payer Solutions
• digital Health
• Administrative
• Clinical
• Diagnostic
• Technology
• Ai

Summary

Third Way Health offers AI-powered solutions to streamline healthcare operations, enhancing patient access and provider efficiency.

Description

Third Way Health provides end-to-end healthcare operations solutions combining AI technology with human expertise to improve patient access, reduce costs, and enhance provider utilization. Their services include patient access management, front office operations, and digital front-door solutions for providers, as well as network management, claims processing, quality management, and member and provider engagement for payers. Their AI platform, Ascend, integrates tools like Dyno AI Voice Assistant and AI Agent Assist to optimize workflows and deliver real-time insights.

Api Available

yes

Certifications

• SOC 2

Company Founding

2019

Company Offices

• United States
• Colombia

Compliance

• HIPAA
• SOC 2

Customers

• Houston Endocrinology Center
• Astrana Health

Data Residency

US-based server storage

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS

Features

• AI-powered Dyno Voice Assistant for multilingual patient support
• AI Agent Assist for real-time agent guidance
• AI AutoQA for automated call reviews and compliance checks
• Patient CRM for centralized patient records and call recordings
• Real-time analytics and dashboards for operational insights
• Digital Front Door for self-scheduling, digital intake, reminders, and surveys
• Practice workflow tooling customized per practice, location, and provider
• Intelligent scheduling engine for complex appointment management
• Engagement engine for multi-modal outreach campaigns
• Customer playbooks for practice-specific workflow automation
• Financial clearance engine for automated insurance verification
• Automated appointment reminders and no-show reduction workflows
• Proactive outreach and text messaging campaigns
• Operational KPI tracking and bottleneck detection

Id

SW2382

Integration Partners

• Ascend

Integrations

• EHR systems
• Practice management systems
• HEDIS engines
• Third-party tools

Languages Supported

• English
• Spanish

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Network Management
• Claims Management
• Quality Management
• Member Services Call Center
• Provider Services Call Center

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW2382

Product Name

Third Way Health

Ratings

• 4.8/5 Patient Satisfaction Scores

Regions Available

• United States

Related Urls

• https://elion.health/products/third-way-health

Release Year

2020

Security Features

• PHI encryption in transit and at rest
• Daily backups
• Two-factor authentication
• Role-based access control
• 24/7 power backup
• Internet service provider redundancy

Specialties

• General Healthcare
• Multi-specialty Medical Groups
• Healthcare Operations
• Patient Access Management
• Provider Network Management
• Claims Processing
• Quality Management
• Member Engagement
• Provider Engagement
• Front Office Operations
• Digital Health Solutions
• Ai In Healthcare
• Healthcare Technology
• Healthcare Administration
• Healthcare It
• Healthcare Analytics
• Healthcare Process Optimization
• Healthcare Staffing
• Healthcare Cost Management
• Healthcare Patient Experience

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers
• providers
• healthcare organizations

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• The Third Way Health staff feels like an extension of my team. I appreciate the teamwork and their commitment to reviewing best practices while continuously exploring areas for improvement in our processes.
• There are few to no vendors with whom we have built such a close and trusting relationship as TWH. Their speed and impact on our operations have been transformative.
• Not only is TWH invaluable as my 'one-stop-shop' for our more rote clinical operations, but their technology is our glidepath to taking full advantage of AI with all the benefits it brings.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Third Way Health",
  "company_name": "Third Way Health",
  "product_url": "https://thirdway.health",
  "company_url": "https://thirdway.health",
  "related_urls": [
    "https://elion.health/products/third-way-health"
  ],
  "product_code": "SW2382",
  "summary": "Third Way Health offers AI-powered solutions to streamline healthcare operations, enhancing patient access and provider efficiency.",
  "description": "Third Way Health provides end-to-end healthcare operations solutions combining AI technology with human expertise to improve patient access, reduce costs, and enhance provider utilization. Their services include patient access management, front office operations, and digital front-door solutions for providers, as well as network management, claims processing, quality management, and member and provider engagement for payers. Their AI platform, Ascend, integrates tools like Dyno AI Voice Assistant and AI Agent Assist to optimize workflows and deliver real-time insights.",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "clinical Care",
    "diagnostic Support",
    "healthcare Technology",
    "ai Clinical Documentation Integrity",
    "clinical Decision Support",
    "imaging Software",
    "healthcare Operations",
    "provider Solutions",
    "payer Solutions",
    "digital Health",
    "Administrative",
    "Patient-facing",
    "Clinical",
    "Diagnostic",
    "Technology",
    "Ai",
    "Healthcare Operations",
    "Provider Solutions",
    "Payer Solutions",
    "Digital Health"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers",
    "providers",
    "healthcare organizations"
  ],
  "specialties": [
    "General Healthcare",
    "Multi-specialty Medical Groups",
    "Healthcare Operations",
    "Patient Access Management",
    "Provider Network Management",
    "Claims Processing",
    "Quality Management",
    "Member Engagement",
    "Provider Engagement",
    "Front Office Operations",
    "Digital Health Solutions",
    "Ai In Healthcare",
    "Healthcare Technology",
    "Healthcare Administration",
    "Healthcare It",
    "Healthcare Analytics",
    "Healthcare Process Optimization",
    "Healthcare Staffing",
    "Healthcare Cost Management",
    "Healthcare Patient Experience"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English",
    "Spanish"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "Colombia"
  ],
  "company_founding": "2019",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "AI-powered Dyno Voice Assistant for multilingual patient support",
    "AI Agent Assist for real-time agent guidance",
    "AI AutoQA for automated call reviews and compliance checks",
    "Patient CRM for centralized patient records and call recordings",
    "Real-time analytics and dashboards for operational insights",
    "Digital Front Door for self-scheduling, digital intake, reminders, and surveys",
    "Practice workflow tooling customized per practice, location, and provider",
    "Intelligent scheduling engine for complex appointment management",
    "Engagement engine for multi-modal outreach campaigns",
    "Customer playbooks for practice-specific workflow automation",
    "Financial clearance engine for automated insurance verification",
    "Automated appointment reminders and no-show reduction workflows",
    "Proactive outreach and text messaging campaigns",
    "Operational KPI tracking and bottleneck detection"
  ],
  "optional_modules": [
    "Network Management",
    "Claims Management",
    "Quality Management",
    "Member Services Call Center",
    "Provider Services Call Center"
  ],
  "integrations": [
    "EHR systems",
    "Practice management systems",
    "HEDIS engines",
    "Third-party tools"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2"
  ],
  "certifications": [
    "SOC 2"
  ],
  "security_features": [
    "PHI encryption in transit and at rest",
    "Daily backups",
    "Two-factor authentication",
    "Role-based access control",
    "24/7 power backup",
    "Internet service provider redundancy"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US-based server storage",
  "customers": [
    "Houston Endocrinology Center",
    "Astrana Health"
  ],
  "user_reviews": [
    "The Third Way Health staff feels like an extension of my team. I appreciate the teamwork and their commitment to reviewing best practices while continuously exploring areas for improvement in our processes.",
    "There are few to no vendors with whom we have built such a close and trusting relationship as TWH. Their speed and impact on our operations have been transformative.",
    "Not only is TWH invaluable as my 'one-stop-shop' for our more rote clinical operations, but their technology is our glidepath to taking full advantage of AI with all the benefits it brings."
  ],
  "ratings": [
    "4.8/5 Patient Satisfaction Scores"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2020",
  "integration_partners": [
    "Ascend"
  ],
  "id": "SW2382",
  "slug": "third-way-health",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/third-way-health.json"
  }
}