TeleVox

JSON twin: https://www.healthaidb.com/software/televox.json

Company Name

TeleVox

Product URL

https://www.televox.com

Company URL

https://www.televox.com

Categories

• patient Facing
• administrative Operations
• clinical Care
• diagnostic Support
• communication
• ai Clinical Documentation Integrity
• clinical Decision Support
• imaging Software
• ehr Integration
• healthcare It
• patient Engagement
• Administrative
• Clinical
• Diagnostic
• Ai
• Automation

Summary

TeleVox offers an AI-powered patient relationship management platform that enhances healthcare communication through automated, omnichannel interactions, improving patient engagement and operational efficiency.

Description

TeleVox provides a comprehensive suite of digital patient engagement solutions, including appointment scheduling, reminders, self-service options, and AI-driven virtual assistants, all integrated with electronic health records (EHRs) to streamline healthcare communication and operations.

Api Available

yes

Certifications

• HITRUST Risk-based, 2-year (r2) Certification

Company Founding

1992

Company Offices

• United States

Compliance

• HIPAA
• HITRUST

Customers

• Ochsner Health
• Confluence Health
• AdvantageCare Physicians
• Sentara Healthcare
• Kettering Health Network
• Virginia Hospital Center
• University of Pittsburgh Medical Center (UPMC)
• Covenant Health
• University of California, San Francisco (UCSF) Health
• University of Michigan Health System
• University of North Carolina (UNC) Health Care
• University of Texas MD Anderson Cancer Center
• University of Washington Medicine
• University of Wisconsin Hospitals and Clinics
• University of Virginia Health System
• University of Iowa Hospitals and Clinics
• University of Minnesota Medical Center
• University of Colorado Hospital
• University of Chicago Medicine
• University of Pennsylvania Health System

Data Residency

US/EU regions

Data Standards

• HL7 v2
• FHIR
• Proprietary/vendor APIs

Deployment Model

• SaaS

Features

• Automated appointment reminders (SMS, email, voice)
• Self-scheduling and rescheduling
• Pre-visit and post-visit messaging
• Two-way patient messaging (SMS/email/phone)
• EHR event–based triggers and closed-loop workflows
• Balance and billing reminders
• Referrals and recall workflows
• Read/write EHR documentation (appointment/status updates)
• Conversational AI / SMART Agent (virtual concierge)
• Broadcast/on-demand messaging
• Real-time patient-reported data capture
• Workflow configurability and templates
• Analytics and reporting

Id

SW2365

Integration Partners

• Epic Systems
• Cerner Corporation
• Allscripts Healthcare Solutions
• McKesson Corporation
• Athenahealth
• Meditech
• NextGen Healthcare
• eClinicalWorks
• Greenway Health
• GE Healthcare
• Siemens Healthineers
• IBM Watson Health
• Oracle Health Sciences
• Microsoft HealthVault
• Google Health
• Amazon Web Services (AWS)
• Salesforce Health Cloud
• ServiceNow Healthcare
• Cisco HealthPresence
• Dell Technologies Healthcare

Integrations

• Epic (Cadence, MyChart, OpTime)
• Oracle Cerner
• NextGen
• athenahealth
• Allscripts
• EHRs via HL7 feeds and vendor APIs
• Scheduling/Cadence systems
• Patient portal integrations (e.g., MyChart)

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• eCheck-in

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW2365

Product Name

TeleVox

Ratings

• 4.9/5 (110 reviews) - G2
• 3.9/5 (5 reviews) - G2
• 3.5/5 (1 review) - G2
• 3/5 (1 review) - G2

Regions Available

• United States

Related Urls

• https://elion.health/products/televox

Release Year

1986

Security Features

• Encrypted data in transit and at rest
• Audit logging
• Role-based access control (RBAC)
• Secure APIs

Specialties

• General Healthcare
• Hospitals
• Health Systems
• Physician Practices
• Community Health Centers
• Pharmaceuticals
• Life Sciences

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• The live response tracker is one of the most helpful aspects I've noticed when using the Televox platform. Being able to track precisely how our response rates look almost immediately after release has allowed our organization to react quickly and efficiently when changes are needed.
• I think the customer service is pretty good.
• Ease of use. Confirming calls does help to cut down no-show appointments.
• The customer service is pretty good.
• I don't like how corporate it is. LabCalls can be easy to use, but the amount of people you have to talk to to get an answer is sometimes hard.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "TeleVox",
  "company_name": "TeleVox",
  "product_url": "https://www.televox.com",
  "company_url": "https://www.televox.com",
  "related_urls": [
    "https://elion.health/products/televox"
  ],
  "product_code": "SW2365",
  "summary": "TeleVox offers an AI-powered patient relationship management platform that enhances healthcare communication through automated, omnichannel interactions, improving patient engagement and operational efficiency.",
  "description": "TeleVox provides a comprehensive suite of digital patient engagement solutions, including appointment scheduling, reminders, self-service options, and AI-driven virtual assistants, all integrated with electronic health records (EHRs) to streamline healthcare communication and operations.",
  "categories": [
    "patient Facing",
    "administrative Operations",
    "clinical Care",
    "diagnostic Support",
    "communication",
    "ai Clinical Documentation Integrity",
    "clinical Decision Support",
    "imaging Software",
    "ehr Integration",
    "healthcare It",
    "patient Engagement",
    "Patient-facing",
    "Administrative",
    "Clinical",
    "Diagnostic",
    "Communication",
    "Ai",
    "Automation",
    "Ehr Integration",
    "Healthcare It",
    "Patient Engagement"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "General Healthcare",
    "Hospitals",
    "Health Systems",
    "Physician Practices",
    "Community Health Centers",
    "Pharmaceuticals",
    "Life Sciences"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "1992",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Automated appointment reminders (SMS, email, voice)",
    "Self-scheduling and rescheduling",
    "Pre-visit and post-visit messaging",
    "Two-way patient messaging (SMS/email/phone)",
    "EHR event–based triggers and closed-loop workflows",
    "Balance and billing reminders",
    "Referrals and recall workflows",
    "Read/write EHR documentation (appointment/status updates)",
    "Conversational AI / SMART Agent (virtual concierge)",
    "Broadcast/on-demand messaging",
    "Real-time patient-reported data capture",
    "Workflow configurability and templates",
    "Analytics and reporting"
  ],
  "optional_modules": [
    "eCheck-in"
  ],
  "integrations": [
    "Epic (Cadence, MyChart, OpTime)",
    "Oracle Cerner",
    "NextGen",
    "athenahealth",
    "Allscripts",
    "EHRs via HL7 feeds and vendor APIs",
    "Scheduling/Cadence systems",
    "Patient portal integrations (e.g., MyChart)"
  ],
  "data_standards": [
    "HL7 v2",
    "FHIR",
    "Proprietary/vendor APIs"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "HITRUST"
  ],
  "certifications": [
    "HITRUST Risk-based, 2-year (r2) Certification"
  ],
  "security_features": [
    "Encrypted data in transit and at rest",
    "Audit logging",
    "Role-based access control (RBAC)",
    "Secure APIs"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Ochsner Health",
    "Confluence Health",
    "AdvantageCare Physicians",
    "Sentara Healthcare",
    "Kettering Health Network",
    "Virginia Hospital Center",
    "University of Pittsburgh Medical Center (UPMC)",
    "Covenant Health",
    "University of California, San Francisco (UCSF) Health",
    "University of Michigan Health System",
    "University of North Carolina (UNC) Health Care",
    "University of Texas MD Anderson Cancer Center",
    "University of Washington Medicine",
    "University of Wisconsin Hospitals and Clinics",
    "University of Virginia Health System",
    "University of Iowa Hospitals and Clinics",
    "University of Minnesota Medical Center",
    "University of Colorado Hospital",
    "University of Chicago Medicine",
    "University of Pennsylvania Health System"
  ],
  "user_reviews": [
    "The live response tracker is one of the most helpful aspects I've noticed when using the Televox platform. Being able to track precisely how our response rates look almost immediately after release has allowed our organization to react quickly and efficiently when changes are needed.",
    "I think the customer service is pretty good.",
    "Ease of use. Confirming calls does help to cut down no-show appointments.",
    "The customer service is pretty good.",
    "I don't like how corporate it is. LabCalls can be easy to use, but the amount of people you have to talk to to get an answer is sometimes hard."
  ],
  "ratings": [
    "4.9/5 (110 reviews) - G2",
    "3.9/5 (5 reviews) - G2",
    "3.5/5 (1 review) - G2",
    "3/5 (1 review) - G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "1986",
  "integration_partners": [
    "Epic Systems",
    "Cerner Corporation",
    "Allscripts Healthcare Solutions",
    "McKesson Corporation",
    "Athenahealth",
    "Meditech",
    "NextGen Healthcare",
    "eClinicalWorks",
    "Greenway Health",
    "GE Healthcare",
    "Siemens Healthineers",
    "IBM Watson Health",
    "Oracle Health Sciences",
    "Microsoft HealthVault",
    "Google Health",
    "Amazon Web Services (AWS)",
    "Salesforce Health Cloud",
    "ServiceNow Healthcare",
    "Cisco HealthPresence",
    "Dell Technologies Healthcare"
  ],
  "id": "SW2365",
  "slug": "televox",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/televox.json"
  }
}