JSON twin: https://www.healthaidb.com/software/televox.json
TeleVox
https://televox.com/healthcare/
TeleVox is an AI-enabled omnichannel patient relationship management and engagement platform that automates outreach (SMS, email, voice, IVR, postcards) across the entire patient journey for health systems, practices, payers and life sciences.
TeleVox provides enterprise and practice editions that integrate with major EHRs to deliver appointment reminders, self-scheduling, automated check‑in/eCheck‑in, pre- and post-visit workflows, population outreach, medication and vaccination reminders, reputation management, analytics, and an AI conversational agent (SMART Agent) to reduce no-shows, streamline operations, and improve patient experience.
yes
1986
P1633
2025-09-07
commercial proprietary
Contact vendor for pricing; custom enterprise and practice editions, demo and trial/contact-sales available.
enterprise_quote
product
1.0
{
"company_name": "TeleVox",
"company_url": "https://televox.com/",
"company_offices": [
"United States",
"Canada"
],
"company_founding": "1986",
"product_url": "https://televox.com/healthcare/",
"categories": [
"patient engagement",
"patient-facing",
"administrative",
"communication",
"omnichannel messaging",
"conversational AI"
],
"market_segment": [
"enterprise",
"smb",
"payer",
"pharma"
],
"links": [
"https://televox.com/",
"https://televox.com/healthcare/",
"https://televox.com/healthcare/televox-enterprise-edition/",
"https://televox.com/healthcare/physician-practices-2/",
"https://televox.com/healthcare/conversational-ai-platform-for-healthcare/",
"https://televox.com/hipaa/",
"https://televox.com/support/",
"https://televox.com/contact/",
"https://www.g2.com/products/televox/reviews",
"https://klasresearch.com/vendor-ratings/televox/63032"
],
"summary": "TeleVox is an AI-enabled omnichannel patient relationship management and engagement platform that automates outreach (SMS, email, voice, IVR, postcards) across the entire patient journey for health systems, practices, payers and life sciences.",
"description": "TeleVox provides enterprise and practice editions that integrate with major EHRs to deliver appointment reminders, self-scheduling, automated check‑in/eCheck‑in, pre- and post-visit workflows, population outreach, medication and vaccination reminders, reputation management, analytics, and an AI conversational agent (SMART Agent) to reduce no-shows, streamline operations, and improve patient experience.",
"target_users": [
"health system administrators",
"hospital staff",
"clinicians",
"ambulatory clinic staff",
"revenue cycle teams",
"population health teams",
"pharma/medical affairs",
"payer outreach teams",
"call center/contact center agents",
"patients"
],
"specialties": [
"primary care",
"ambulatory/clinic",
"hospital medicine",
"surgical services",
"behavioral health",
"women's health",
"oncology",
"pediatrics",
"pharmacy/vaccination programs",
"population health"
],
"regions_available": [
"United States",
"North America"
],
"languages_supported": [
"English",
"Spanish"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing; custom enterprise and practice editions, demo and trial/contact-sales available.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS / cloud"
],
"os_platforms": [
"Web (browser)",
"SMS/USSD",
"Voice/IVR",
"iOS (patient apps/notifications)",
"Android (patient apps/notifications)"
],
"features": [
"Automated appointment reminders (SMS, email, voice)",
"Self-scheduling and rescheduling",
"Pre-visit and post-visit messaging",
"Two-way patient messaging (SMS/email/phone)",
"EHR event–based triggers and closed-loop workflows",
"Balance and billing reminders",
"Referrals and recall workflows",
"Read/write EHR documentation (appointment/status updates)",
"Conversational AI / SMART Agent (virtual concierge)",
"Broadcast/on-demand messaging",
"Real-time patient-reported data capture",
"Workflow configurability and templates",
"Analytics and reporting"
],
"optional_modules": [
"SMART Agent conversational AI",
"HouseCalls Pro patient intake/workflow",
"Enterprise Edition features (large health system capabilities)",
"Pharma Edition (specialized outreach)"
],
"integrations": [
"Epic (Cadence, MyChart, OpTime)",
"Oracle Cerner",
"NextGen",
"athenahealth",
"Allscripts",
"EHRs via HL7 feeds and vendor APIs",
"Scheduling/Cadence systems",
"Patient portal integrations (e.g., MyChart)"
],
"data_standards": [
"HL7 v2 / HL7 interfaces",
"Proprietary/vendor APIs"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"HITRUST"
],
"certifications": [
"HITRUST certified"
],
"security_features": [
"Encrypted data in transit and at rest",
"Audit logging",
"Role-based access control (RBAC)",
"Secure APIs"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"HIPAA-aligned messaging practices"
],
"data_residency": "",
"customers": [
"AdvantageCare Physicians (ACPNY)",
"Kettering Health Network",
"Cambridge Health Alliance"
],
"user_reviews": [
"Look into Klara or Televox. Klara was cheaper and we liked using it a lot. It didn't integrate into Epic though (at the time). Televox is ...",
"Communication efficiency — automated phone calls and texts helped our outreach and reduced no-shows.",
"Live response tracker is very helpful for monitoring patient interactions in real time.",
"Customer service/account manager responsiveness was cited as a major strength.",
"Several users reported dissatisfaction on public review sites citing poor experiences and low ratings."
],
"ratings": [
"Sitejabber: 1.1/5 (14 reviews)",
"Glassdoor (employee rating): 3.4/5"
],
"support_channels": [
"phone",
"email",
"ticketing/support portal",
"live chat"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"videos"
],
"release_year": "",
"integration_partner s": [
"Epic",
"Ensemble (Odeza acquisition / integrations)",
"EHR/EMR integrations (general)"
],
"id": "P1633",
"slug": "televox",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/televox.json"
}
}