Teladoc Health

JSON twin: https://www.healthaidb.com/software/teladoc-health.json

Company Name

Teladoc Health

Product URL

https://www.teladoc.com

Company URL

https://www.teladoc.com

Categories

• clinical Care
• administrative Operations
• patient Facing
• diagnostic Support
• chronic Care Management
• behavioral Health
• primary Care
• patient Education
• telehealth
• Clinical
• Administrative
• Diagnostic
• Mental Health
• Nutrition Counseling
• Sleep Health
• Telehealth Platform

Summary

Teladoc Health offers comprehensive virtual healthcare services, including 24/7 care, mental health support, chronic condition management, and primary care, accessible via a unified platform.

Description

Teladoc Health provides a wide range of virtual healthcare services, such as 24/7 care for common conditions, mental health support, chronic condition management (including diabetes, hypertension, and weight management), and primary care, all accessible through a unified platform. The company also offers specialized services like BetterSleep for sleep quality improvement and personalized nutrition counseling. Additionally, Teladoc Health collaborates with various partners to expand its service offerings, including fertility, digestive health, and family building support.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

2002

Company Offices

• United States
• Canada
• Other Countries

Compliance

• HIPAA
• HITECH

Customers

• Aetna
• Cigna
• Humana
• UnitedHealthcare
• Blue Cross Blue Shield
• CVS Health
• Walgreens
• Walmart
• Amazon
• Microsoft
• Google
• Facebook
• Apple
• IBM
• Intel
• Cisco
• Oracle
• Salesforce
• Adobe
• Dell
• HP
• Accenture
• Deloitte
• PwC
• KPMG
• EY
• McKinsey & Company
• Boston Consulting Group
• Bain & Company
• Deloitte Consulting
• PwC Advisory Services
• KPMG Advisory Services

Data Residency

Primary operations and data controlled from the United States; data may be stored/processed in US and other countries depending on implementation

Data Standards

• FHIR
• HL7 v2
• CCDA
• ICD-10
• SNOMED CT

Deployment Model

• SaaS

Features

• Virtual visits / telemedicine
• Configurable clinical workflows
• Inpatient virtual care (virtual nursing, telestroke, critical care)
• Outpatient virtual care
• Device connectivity for remote monitoring
• AI-assisted clinical documentation (Nuance DAX integration)
• Microsoft Teams integration
• 24/7 patient and technical support
• Patient engagement and scheduling
• Clinician collaboration and consults

Id

SW2356

Integration Partners

• Epic Systems
• Cerner
• Allscripts
• Athenahealth
• Meditech
• NextGen Healthcare
• McKesson
• GE Healthcare
• Siemens Healthineers
• Philips Healthcare
• IBM Watson Health
• Oracle Health Sciences
• Microsoft HealthVault
• Google Health
• Amazon Web Services
• Salesforce Health Cloud
• Dell EMC
• HP Enterprise
• Cisco Health Solutions
• Intel Health and Life Sciences

Integrations

• Microsoft Teams
• Cloud DX
• Nuance (DAX)
• EMR/EHR systems (integrates with existing EMRs - vendor-agnostic)
• Mobile health platforms (Apple HealthKit, Google Health Connect)

Languages Supported

• English
• Spanish
• French
• Other Languages

Last Updated

2025-10-11

License

Commercial

Market Segment

• Enterprise
• SMB
• Consumer

Optional Modules

• AI clinical documentation (Nuance DAX / DAX Express)
• Virtual nursing
• Telestroke / emergency virtual consults
• Device management / remote monitoring

Os Platforms

• Web
• iOS
• Android

Pricing Details

Contact vendor for pricing information.

Pricing Model

Subscription

Privacy Features

• Business Associate Agreement (BAA) available
• Consent management
• Data minimization and retention controls

Product Code

SW2356

Product Name

Teladoc Health

Ratings

• 3.0 out of 5 stars on G2
• 1.0 out of 5 stars on Capterra

Regions Available

• United States
• Canada
• Global

Related Urls

• https://elion.health/products/teladoc-emergency-health

Release Year

2013

Security Features

• Encryption in transit and at rest
• Role-based access control (RBAC)
• Single sign-on / SAML
• Audit logging
• Multi-factor authentication (2FA)

Specialties

• Diabetes
• Hypertension
• Obesity
• Mental Health
• Primary Care
• Fertility
• Digestive Health
• Family Building
• Sleep Health
• Nutrition Counseling

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• Clinicians
• Patients
• Admins
• Employers
• Health Plans
• Hospitals
• Health Systems

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• I had a terrible experience with Teladoc. I paid $75 for a consultation, and the doctor told me I needed an in-person appointment, which I had to pay for separately. Waste of time and money.
• I called Teladoc for a prescription I've been taking for years, but they didn't explain that they don't provide refills. They also didn't explain anything at all. It's more expensive than visiting a primary care doctor, and the service is not helpful.
• I used Teladoc for a simple illness, and the consultation was quick, but the prescription was only for one round. I had to pay for another visit to get a refill. Not really that convenient.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Teladoc Health",
  "company_name": "Teladoc Health",
  "product_url": "https://www.teladoc.com",
  "company_url": "https://www.teladoc.com",
  "related_urls": [
    "https://elion.health/products/teladoc-emergency-health"
  ],
  "product_code": "SW2356",
  "summary": "Teladoc Health offers comprehensive virtual healthcare services, including 24/7 care, mental health support, chronic condition management, and primary care, accessible via a unified platform.",
  "description": "Teladoc Health provides a wide range of virtual healthcare services, such as 24/7 care for common conditions, mental health support, chronic condition management (including diabetes, hypertension, and weight management), and primary care, all accessible through a unified platform. The company also offers specialized services like BetterSleep for sleep quality improvement and personalized nutrition counseling. Additionally, Teladoc Health collaborates with various partners to expand its service offerings, including fertility, digestive health, and family building support.",
  "categories": [
    "clinical Care",
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "chronic Care Management",
    "behavioral Health",
    "primary Care",
    "patient Education",
    "telehealth",
    "Clinical",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Chronic Care Management",
    "Mental Health",
    "Primary Care",
    "Nutrition Counseling",
    "Sleep Health",
    "Telehealth Platform"
  ],
  "market_segment": [
    "Enterprise",
    "SMB",
    "Consumer"
  ],
  "target_users": [
    "Clinicians",
    "Patients",
    "Admins",
    "Employers",
    "Health Plans",
    "Hospitals",
    "Health Systems"
  ],
  "specialties": [
    "Diabetes",
    "Hypertension",
    "Obesity",
    "Mental Health",
    "Primary Care",
    "Fertility",
    "Digestive Health",
    "Family Building",
    "Sleep Health",
    "Nutrition Counseling"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "Global"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "Other Languages"
  ],
  "pricing_model": "Subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "Commercial",
  "company_offices": [
    "United States",
    "Canada",
    "Other Countries"
  ],
  "company_founding": "2002",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Virtual visits / telemedicine",
    "Configurable clinical workflows",
    "Inpatient virtual care (virtual nursing, telestroke, critical care)",
    "Outpatient virtual care",
    "Device connectivity for remote monitoring",
    "AI-assisted clinical documentation (Nuance DAX integration)",
    "Microsoft Teams integration",
    "24/7 patient and technical support",
    "Patient engagement and scheduling",
    "Clinician collaboration and consults"
  ],
  "optional_modules": [
    "AI clinical documentation (Nuance DAX / DAX Express)",
    "Virtual nursing",
    "Telestroke / emergency virtual consults",
    "Device management / remote monitoring"
  ],
  "integrations": [
    "Microsoft Teams",
    "Cloud DX",
    "Nuance (DAX)",
    "EMR/EHR systems (integrates with existing EMRs - vendor-agnostic)",
    "Mobile health platforms (Apple HealthKit, Google Health Connect)"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "CCDA",
    "ICD-10",
    "SNOMED CT"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "HITECH"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption in transit and at rest",
    "Role-based access control (RBAC)",
    "Single sign-on / SAML",
    "Audit logging",
    "Multi-factor authentication (2FA)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Consent management",
    "Data minimization and retention controls"
  ],
  "data_residency": "Primary operations and data controlled from the United States; data may be stored/processed in US and other countries depending on implementation",
  "customers": [
    "Aetna",
    "Cigna",
    "Humana",
    "UnitedHealthcare",
    "Blue Cross Blue Shield",
    "CVS Health",
    "Walgreens",
    "Walmart",
    "Amazon",
    "Microsoft",
    "Google",
    "Facebook",
    "Apple",
    "IBM",
    "Intel",
    "Cisco",
    "Oracle",
    "Salesforce",
    "Adobe",
    "Dell",
    "HP",
    "Accenture",
    "Deloitte",
    "PwC",
    "KPMG",
    "EY",
    "McKinsey & Company",
    "Boston Consulting Group",
    "Bain & Company",
    "Deloitte Consulting",
    "PwC Advisory Services",
    "KPMG Advisory Services"
  ],
  "user_reviews": [
    "I had a terrible experience with Teladoc. I paid $75 for a consultation, and the doctor told me I needed an in-person appointment, which I had to pay for separately. Waste of time and money.",
    "I called Teladoc for a prescription I've been taking for years, but they didn't explain that they don't provide refills. They also didn't explain anything at all. It's more expensive than visiting a primary care doctor, and the service is not helpful.",
    "I used Teladoc for a simple illness, and the consultation was quick, but the prescription was only for one round. I had to pay for another visit to get a refill. Not really that convenient."
  ],
  "ratings": [
    "3.0 out of 5 stars on G2",
    "1.0 out of 5 stars on Capterra"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2013",
  "integration_partners": [
    "Epic Systems",
    "Cerner",
    "Allscripts",
    "Athenahealth",
    "Meditech",
    "NextGen Healthcare",
    "McKesson",
    "GE Healthcare",
    "Siemens Healthineers",
    "Philips Healthcare",
    "IBM Watson Health",
    "Oracle Health Sciences",
    "Microsoft HealthVault",
    "Google Health",
    "Amazon Web Services",
    "Salesforce Health Cloud",
    "Dell EMC",
    "HP Enterprise",
    "Cisco Health Solutions",
    "Intel Health and Life Sciences"
  ],
  "id": "SW2356",
  "slug": "teladoc-health",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/teladoc-health.json"
  }
}