JSON twin: https://www.healthaidb.com/software/teladoc-health.json
Teladoc Health
https://www.teladochealth.com/organizations/hospitals-health-systems/virtual-care-platform
Teladoc Health is a global virtual care platform delivering telemedicine, chronic-condition management, mental health, and enterprise virtual care services for health systems, employers, and payers.
Teladoc Health provides an integrated virtual care platform combining on-demand telehealth visits, specialty programs (mental health, dermatology, telestroke), chronic condition management (including Livongo), remote monitoring, clinical services, devices and enterprise integrations to connect care across hospital-to-home settings. The company serves employers, health plans, hospitals and individual consumers with a mix of software, clinical services and medical device partnerships.
yes
2002
P1628
2025-09-07
commercial, proprietary
Contact vendor for enterprise pricing, plan tiers and pilot/trial options.
enterprise_quote
2002
product
1.0
{
"company_name": "Teladoc Health",
"company_url": "https://www.teladochealth.com",
"company_offices": [
"United States",
"Canada",
"Argentina",
"Brazil",
"Chile",
"United Kingdom",
"Netherlands",
"Spain",
"France",
"India"
],
"company_founding": "2002",
"product_url": "https://www.teladochealth.com/organizations/hospitals-health-systems/virtual-care-platform",
"categories": [
"telehealth",
"virtual care",
"patient-facing",
"clinical",
"mental health",
"chronic care",
"remote monitoring",
"primary care"
],
"market_segment": [
"enterprise",
"consumer",
"health-plans",
"hospitals"
],
"links": [
"https://www.teladochealth.com",
"https://www.teladochealth.com/organizations/hospitals-health-systems/virtual-care-platform",
"https://www.teladochealth.com/individuals/mental-health",
"https://www.teladochealth.com/contact",
"https://www.teladochealth.com/legal/privacy-policy",
"https://www.teladochealth.com/legal",
"https://ir.teladochealth.com",
"https://apps.apple.com/us/app/teladoc-health-telehealth/id656872607",
"https://www.g2.com/products/teladoc-health/reviews",
"https://www.capterra.com/p/145635/Teladoc-Health/"
],
"summary": "Teladoc Health is a global virtual care platform delivering telemedicine, chronic-condition management, mental health, and enterprise virtual care services for health systems, employers, and payers.",
"description": "Teladoc Health provides an integrated virtual care platform combining on-demand telehealth visits, specialty programs (mental health, dermatology, telestroke), chronic condition management (including Livongo), remote monitoring, clinical services, devices and enterprise integrations to connect care across hospital-to-home settings. The company serves employers, health plans, hospitals and individual consumers with a mix of software, clinical services and medical device partnerships.",
"target_users": [
"clinicians",
"primary care physicians",
"specialists",
"nurses",
"care coordinators",
"patients/members",
"health system administrators",
"employer benefits managers",
"payers/health plans"
],
"specialties": [
"primary care",
"mental health/behavioral health",
"chronic disease management (diabetes, hypertension, cardiometabolic)",
"teledermatology",
"telestroke",
"emergency/urgent telemedicine",
"remote patient monitoring",
"post-acute/inpatient virtual care"
],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"Australia",
"Ireland",
"Spain",
"France",
"Germany",
"Netherlands",
"Mexico"
],
"languages_supported": [
"English",
"Spanish",
"French",
"German",
"Dutch"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for enterprise pricing, plan tiers and pilot/trial options.",
"license": "commercial, proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Configurable clinical workflows",
"Virtual visits / secure video conferencing",
"Integration with EHR/EMR systems",
"Inpatient virtual nursing",
"Emergency/telestroke services",
"Outpatient virtual care",
"Device connectivity for point-of-care and remote visits",
"Care team collaboration and clinical messaging",
"Remote patient monitoring (RPM) support",
"24/7 monitoring and technical support",
"Patient scheduling and access management",
"Provider-facing clinician tools and dashboards",
"Referral and care coordination workflows"
],
"optional_modules": [
"Virtual Nursing",
"Telestroke / Emergency Services",
"Remote Patient Monitoring",
"Virtual Sitting",
"Inpatient Services",
"Outpatient Services",
"Connected Devices package",
"Clinical collaboration modules"
],
"integrations": [
"Epic",
"Oracle Health (Cerner)",
"MEDITECH",
"Microsoft Teams",
"Oracle Fusion (finance/ERP) / Oracle integrations"
],
"data_standards": [
"FHIR",
"HL7 v2",
"DICOM"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA"
],
"certifications": [],
"security_features": [
"Encryption in transit and at rest",
"Role-based access control (RBAC)",
"Single sign-on / SAML",
"Audit logging",
"Multi-factor authentication (2FA)"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Consent management"
],
"data_residency": "",
"customers": [
"Novant Health",
"Saint Francis (hospital system)",
"Franciscan Health",
"Novant Health (telestroke program)",
"Blessing Health System",
"Carhartt (employee benefit program)",
"IMG (international medical insurer/TPA)",
"UnitedHealthcare (partner/provider network)",
"HCSC (partnership for virtual primary care rollout)",
"HealthEZ (TPA partner)",
"Trinity Health (listed in benefits guides)",
"Palmyra Area School District (school-based telehealth)",
"Saint Francis (virtual nursing pilot)",
"Novant Health (stroke network)",
"Princeton University (plan/benefit references)"
],
"user_reviews": [
"Convenient and easy to schedule appointments — saved time compared to in‑person visits.",
"Quality of clinicians is high but platform navigation and app stability can be frustrating.",
"Fast access to care 24/7 — helpful for minor urgent issues and behavioral health check‑ins.",
"Mixed experiences: some users praised convenience while others reported billing/refund difficulties.",
"Good for routine follow ups and chronic condition coaching; less useful when a physical exam is needed.",
"Customer support response times and claim/ refund handling received several complaints.",
"Therapy and mental health services are convenient and accessible, though therapist fit varies."
],
"ratings": [
"G2: product page with multiple reviews (user sentiment variable, assorted scores on G2)",
"Capterra: multiple verified user reviews (mixed — common praise for convenience)",
"Trustpilot: ~4 stars (large volume of reviews, mixed individual experiences)",
"BBB: low average customer review score noted in complaints listings",
"KLAS: vendor ratings available for Teladoc virtual care solutions (enterprise evaluations)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"provider network support",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite (implementation services)",
"customer success / onboarding programs"
],
"release_year": "2002",
"integration_partners": [
"UnitedHealthcare",
"IMG (International Medical Group)",
"PwC (technology/operations transformation partner)",
"Five9 (contact center partner)",
"Adjacent Health (telestroke collaborator)",
"HCSC (Health Care Service Corporation - payer partnership)",
"Oracle (ERP/CRM transformation partner referenced)",
"HealthEZ (TPA integration/partnership)",
"Novant Health (clinical program partnerships)",
"Franciscan Health (client/implementation partner)"
],
"id": "P1628",
"slug": "teladoc-health",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/teladoc-health.json"
}
}