JSON twin: https://www.healthaidb.com/software/talkie-ai.json
Talkie
Talkie.ai is an AI voice-agent platform that automates healthcare phone workflows (scheduling, prescription refills, FAQs, intake) to improve patient access and reduce front-desk call volume.
A commercial AI voice‑assistant (virtual front desk) for medical practices and health systems that answers 24/7 calls, performs appointment management, Rx refills, new‑patient intake, call routing, voicemail replacement and integrates with major EHRs (Epic, athenahealth, Elation, ModMed, eMedicalPractice). SOC2 Type II audited and HIPAA-oriented.
yes
2020
P1620
2025-09-07
commercial proprietary
Contact vendor for pricing and demo; commercial, tiered enterprise plans (trial/demo available on request).
enterprise_quote
SaaS (AWS-hosted); no local server required
product
1.0
{
"company_name": "Talkie",
"company_url": "https://talkie.ai/",
"company_offices": [
"United States",
"Poland"
],
"company_founding": "2020",
"product_url": "https://talkie.ai/",
"categories": [
"patient-facing",
"administrative",
"virtual assistant",
"conversational AI",
"telephony automation",
"appointment scheduling",
"prescription refill automation"
],
"market_segment": [
"enterprise",
"smb",
"healthcare providers"
],
"links": [
"https://talkie.ai/",
"https://talkie.ai/about-us/",
"https://talkie.ai/integrations/",
"https://talkie.ai/security/",
"https://talkie.ai/athenahealth-and-talkie-integration/",
"https://talkie.ai/elation-and-talkie-integration/",
"https://talkie.ai/blog/talkie-ai-completes-soc-2-type-ii-audit/",
"https://www.g2.com/products/talkie-ai/reviews",
"https://www.capterra.com/p/246479/Talkieai/",
"https://partners.elationhealth.com/partners/talkie-ai"
],
"summary": "Talkie.ai is an AI voice-agent platform that automates healthcare phone workflows (scheduling, prescription refills, FAQs, intake) to improve patient access and reduce front-desk call volume.",
"description": "A commercial AI voice‑assistant (virtual front desk) for medical practices and health systems that answers 24/7 calls, performs appointment management, Rx refills, new‑patient intake, call routing, voicemail replacement and integrates with major EHRs (Epic, athenahealth, Elation, ModMed, eMedicalPractice). SOC2 Type II audited and HIPAA-oriented.",
"target_users": [
"front desk / receptionists",
"practice managers / administrators",
"clinicians",
"call centers",
"patients"
],
"specialties": [
"primary care",
"dermatology",
"pediatrics",
"ob-gyn",
"orthopedics",
"urology",
"multispecialty"
],
"regions_available": [
"United States",
"Poland",
"United Kingdom",
"Canada",
"European Union",
"Australia"
],
"languages_supported": [
"English",
"Polski",
"Deutsch",
"Français",
"Español"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing and demo; commercial, tiered enterprise plans (trial/demo available on request).",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web"
],
"features": [
"24/7 AI front desk / call answering",
"Appointment scheduling (book/reschedule/cancel)",
"Prescription refill handling",
"Voicemail replacement with transcription & summaries",
"FAQ automation / knowledge base responses",
"Message-for-provider capture and routing",
"Multilingual support (Spanish + others)",
"Waitlist management and automatic fill",
"New patient intake and patient chart creation",
"Advanced call routing",
"Proactive outreach / automated reminders",
"Call transcripts and conversation insights"
],
"optional_modules": [
"EHR integrations (add-on per EHR)",
"Multilingual language packs",
"Voicemail-to-EHR workflow"
],
"integrations": [
"Epic",
"athenahealth",
"ModMed",
"Elation Health",
"eMedicalPractice",
"Cerner",
"REST API-based EHR integrations (custom via REST)"
],
"data_standards": [
"REST API (custom integrations)"
],
"api_available": "yes",
"system_requirements": "SaaS (AWS-hosted); no local server required",
"compliance": [
"HIPAA",
"SOC 2 Type II",
"GDPR"
],
"certifications": [
"SOC 2 Type II"
],
"security_features": [
"TLS/SSL for data in transit",
"AES-256 encryption at rest",
"AWS-hosted infrastructure",
"Company-wide security policies and staff training",
"Backups and disaster recovery (fast redeploy)"
],
"privacy_features": [],
"data_residency": "",
"customers": [
"Choice Pain Rehabilitation Center",
"Hawaii Dermatology & Plastic Surgery Centers",
"The Urology Place",
"Tri-City Neurology",
"Multicare Physicians",
"Vegas Vascular Specialists",
"Wellness Connect",
"Premier Ob-Gyn LLC",
"MHP Radiation Oncology Institute",
"Family Care Practice",
"Pediatric Clinic"
],
"user_reviews": [
"IT'S A MONEY GRAB APP",
"BEST CHAT GOOD SECRET",
"I GOT BAN IN THIS TALKIE IT'S LITERALLY…",
"OKAY, BUT EXPENSIVE",
"IT HAS LIMIT I JUST WANNA CHAT FREELY PLEASE",
"I LIKE THE WAY TO CREATE BOTS WITH… i like the way to create bots with personalized avatar, but the chat function seems not human-like",
"Love — Just love it! But one thing to ask can you remove the add thing?",
"Those bots won't let me recall any more messages unless i subscribe",
"Everyday it keeps getting worse like not being able to recall more than 1 time and can't edit?"
],
"ratings": [
"Trustpilot 2.8/5 (17 reviews)",
"Capterra 4.0/5 (listing page - user reviews on Capterra)",
"Elion.health product listing (no numeric rating shown)"
],
"support_channels": [
"email",
"phone",
"demo/sales chat",
"ticketing",
"video resources",
"community/podcast"
],
"training_options": [
"documentation",
"video hub",
"webinars",
"live_online demos",
"onboarding support",
"blog/resources"
],
"release_year": "",
"integration_partners": [
"athenahealth",
"ModMed",
"Elation Health",
"eMedicalPractice",
"Epic",
"Cerner",
"Deepgram",
"AWS"
],
"id": "P1620",
"slug": "talkie-ai",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/talkie-ai.json"
}
}