Talkie.ai

JSON twin: https://www.healthaidb.com/software/talkie-ai.json

Company Name

Talkie

Product URL

https://talkie.ai

Company URL

https://talkie.ai

Categories

• ai Clinical Documentation Integrity
• patient Facing
• Patient-facing Ai Phone Calls

Summary

Talkie.ai is an AI contact center for healthcare that automates front desk tasks like scheduling, prescription refills, and patient triage, enhancing patient access and operational efficiency.

Description

Talkie.ai offers AI-driven voice assistants tailored for medical practices, automating tasks such as appointment scheduling, prescription refills, and patient triage. It integrates with leading EHRs, ensuring seamless workflow and data security. The platform is HIPAA-compliant and supports multiple languages, providing 24/7 patient support and reducing staff workload by automating up to 85% of inbound calls. Talkie.ai is designed to improve patient experience and operational efficiency in healthcare settings.

Api Available

yes

Certifications

• SOC 2 Type II
• HIPAA
• ISO 27001
• ISO 27018
• ISO 27017
• ISO 27035
• ISO 22301
• ISO 9001
• ISO 14001
• ISO 45001

Company Founding

2018

Company Offices

• United States

Compliance

• HIPAA
• SOC 2 Type II
• GDPR
• PCI DSS
• ISO 27001
• HITECH
• ISO 27018
• ISO 27017
• ISO 27035
• ISO 22301

Customers

• Euro-Tax.pl S.A.
• Urząd Miasta Poznania

Data Residency

US/EU regions

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10
• CPT
• LOINC
• X12 EDI
• ICD-11
• SNOMED CT

Deployment Model

• SaaS

Features

• Automated appointment scheduling and reminders
• 24/7 multilingual voice assistants supporting over 15 languages
• Prescription refill management
• Automated data collection for patient information
• Smart call routing based on natural language processing
• Automated responses to over 30 common patient FAQs
• EHR and telephony system integration
• Customizable voicebot workflows tailored to healthcare providers
• Real-time analytics and reporting on call volumes and outcomes
• Support for up to 300 concurrent calls during peak demand
• Cloud deployment on AWS ensuring reliability and security
• Rapid deployment with minimal staff training required
• Pre-built healthcare conversation templates for quick configuration
• End-to-end encryption using AES-256 algorithm
• Compliance with HIPAA and SOC 2 Type II standards
• Data encryption in transit using industry-standard SSL
• High availability with 99.99% uptime SLA
• Automated backups and disaster recovery procedures
• Role-based access control (RBAC) with Single Sign-On (SSO) support

Id

SW2351

Integration Partners

• Slack
• Teams
• Zendesk

Integrations

• Epic
• Cerner
• Allscripts
• AthenaHealth
• eClinicalWorks
• PointClickCare
• MatrixCare
• FHIR R4
• HL7 v2.x
• X12 EDI
• ICD-11
• SNOMED CT
• LOINC
• CPT
• AWS HealthLake
• Google Cloud Healthcare API
• Azure API for FHIR
• Microsoft Cloud for Healthcare
• Salesforce Health Cloud
• Oracle Cloud Infrastructure

Languages Supported

• English
• Spanish
• French
• German
• Chinese
• Arabic
• Russian
• Portuguese
• Hindi
• Japanese
• Korean
• Italian
• Dutch
• Turkish
• Polish
• Swedish
• Norwegian
• Danish
• Finnish
• Greek

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Advanced analytics and reporting
• Customizable voicebot training
• Integration with additional EHR systems
• Telehealth platform integration
• Patient engagement tools
• Automated billing and coding assistance
• Clinical decision support integration
• Patient portal integration
• Mobile app integration
• Third-party API integrations

Os Platforms

• Web
• iOS
• Android

Pricing Details

Starting at $1000/month; contact vendor for detailed pricing and setup fees.

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA) available
• Data anonymization
• Data minimization
• Data retention policies
• Data access controls
• Data portability
• Data erasure
• Consent management
• Privacy impact assessments
• Data masking

Product Code

SW2351

Product Name

Talkie.ai

Ratings

• 4.9/5 (10 reviews) - G2
• 4.9/5 (22 reviews) - Designity

Regions Available

• United States

Related Urls

• https://elion.health/products/talkie-ai

Release Year

2018

Security Features

• End-to-end encryption
• Role-based access control (RBAC)
• Single Sign-On (SSO)
• Audit logs
• Two-factor authentication (2FA)
• Data loss prevention (DLP)
• Regular penetration testing
• Disaster recovery plan
• Automated backups
• Network segmentation

Specialties

• Dermatology
• Ob-gyn
• Pain Management
• Primary Care
• Orthopedics
• Cardiology
• Urology
• Neurology

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Talkie.ai has a unique set of tools for handling sales operations. Coming from a background in business development and sales, I believe Talkie.ai is a great sales productivity tool for automating the dull and monotonous processes of engaging prospects with minimal touches. The chatbot is capable of completing sales tasks in real time and interacts with clients in a friendly manner.
• Talkie’s voicebots saved our sales team valuable time calling potential sales leads.
• Cooperation with the Talkie.ai team is at the highest level. They are primarily open to ideas and customer needs and maintain good relations with clients. The company provided us with comprehensive training in the use of the new tool, and frequent meetings prepared us to update the knowledge of the bot base on our own.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Talkie.ai",
  "company_name": "Talkie",
  "product_url": "https://talkie.ai",
  "company_url": "https://talkie.ai",
  "related_urls": [
    "https://elion.health/products/talkie-ai"
  ],
  "product_code": "SW2351",
  "summary": "Talkie.ai is an AI contact center for healthcare that automates front desk tasks like scheduling, prescription refills, and patient triage, enhancing patient access and operational efficiency.",
  "description": "Talkie.ai offers AI-driven voice assistants tailored for medical practices, automating tasks such as appointment scheduling, prescription refills, and patient triage. It integrates with leading EHRs, ensuring seamless workflow and data security. The platform is HIPAA-compliant and supports multiple languages, providing 24/7 patient support and reducing staff workload by automating up to 85% of inbound calls. Talkie.ai is designed to improve patient experience and operational efficiency in healthcare settings.",
  "categories": [
    "ai Clinical Documentation Integrity",
    "patient Facing",
    "Patient-facing Ai Phone Calls"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins"
  ],
  "specialties": [
    "Dermatology",
    "Ob-gyn",
    "Pain Management",
    "Primary Care",
    "Orthopedics",
    "Cardiology",
    "Urology",
    "Neurology"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "French",
    "German",
    "Chinese",
    "Arabic",
    "Russian",
    "Portuguese",
    "Hindi",
    "Japanese",
    "Korean",
    "Italian",
    "Dutch",
    "Turkish",
    "Polish",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Greek"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Starting at $1000/month; contact vendor for detailed pricing and setup fees.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2018",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Automated appointment scheduling and reminders",
    "24/7 multilingual voice assistants supporting over 15 languages",
    "Prescription refill management",
    "Automated data collection for patient information",
    "Smart call routing based on natural language processing",
    "Automated responses to over 30 common patient FAQs",
    "EHR and telephony system integration",
    "Customizable voicebot workflows tailored to healthcare providers",
    "Real-time analytics and reporting on call volumes and outcomes",
    "Support for up to 300 concurrent calls during peak demand",
    "Cloud deployment on AWS ensuring reliability and security",
    "Rapid deployment with minimal staff training required",
    "Pre-built healthcare conversation templates for quick configuration",
    "End-to-end encryption using AES-256 algorithm",
    "Compliance with HIPAA and SOC 2 Type II standards",
    "Data encryption in transit using industry-standard SSL",
    "High availability with 99.99% uptime SLA",
    "Automated backups and disaster recovery procedures",
    "Role-based access control (RBAC) with Single Sign-On (SSO) support"
  ],
  "optional_modules": [
    "Advanced analytics and reporting",
    "Customizable voicebot training",
    "Integration with additional EHR systems",
    "Telehealth platform integration",
    "Patient engagement tools",
    "Automated billing and coding assistance",
    "Clinical decision support integration",
    "Patient portal integration",
    "Mobile app integration",
    "Third-party API integrations"
  ],
  "integrations": [
    "Epic",
    "Cerner",
    "Allscripts",
    "AthenaHealth",
    "eClinicalWorks",
    "PointClickCare",
    "MatrixCare",
    "FHIR R4",
    "HL7 v2.x",
    "X12 EDI",
    "ICD-11",
    "SNOMED CT",
    "LOINC",
    "CPT",
    "AWS HealthLake",
    "Google Cloud Healthcare API",
    "Azure API for FHIR",
    "Microsoft Cloud for Healthcare",
    "Salesforce Health Cloud",
    "Oracle Cloud Infrastructure"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10",
    "CPT",
    "LOINC",
    "X12 EDI",
    "ICD-11",
    "SNOMED CT"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2 Type II",
    "GDPR",
    "PCI DSS",
    "ISO 27001",
    "HITECH",
    "ISO 27018",
    "ISO 27017",
    "ISO 27035",
    "ISO 22301"
  ],
  "certifications": [
    "SOC 2 Type II",
    "HIPAA",
    "ISO 27001",
    "ISO 27018",
    "ISO 27017",
    "ISO 27035",
    "ISO 22301",
    "ISO 9001",
    "ISO 14001",
    "ISO 45001"
  ],
  "security_features": [
    "End-to-end encryption",
    "Role-based access control (RBAC)",
    "Single Sign-On (SSO)",
    "Audit logs",
    "Two-factor authentication (2FA)",
    "Data loss prevention (DLP)",
    "Regular penetration testing",
    "Disaster recovery plan",
    "Automated backups",
    "Network segmentation"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "Data anonymization",
    "Data minimization",
    "Data retention policies",
    "Data access controls",
    "Data portability",
    "Data erasure",
    "Consent management",
    "Privacy impact assessments",
    "Data masking"
  ],
  "data_residency": "US/EU regions",
  "customers": [
    "Euro-Tax.pl S.A.",
    "Urząd Miasta Poznania"
  ],
  "user_reviews": [
    "Talkie.ai has a unique set of tools for handling sales operations. Coming from a background in business development and sales, I believe Talkie.ai is a great sales productivity tool for automating the dull and monotonous processes of engaging prospects with minimal touches. The chatbot is capable of completing sales tasks in real time and interacts with clients in a friendly manner.",
    "Talkie’s voicebots saved our sales team valuable time calling potential sales leads.",
    "Cooperation with the Talkie.ai team is at the highest level. They are primarily open to ideas and customer needs and maintain good relations with clients. The company provided us with comprehensive training in the use of the new tool, and frequent meetings prepared us to update the knowledge of the bot base on our own."
  ],
  "ratings": [
    "4.9/5 (10 reviews) - G2",
    "4.9/5 (22 reviews) - Designity"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2018",
  "integration_partners": [
    "Slack",
    "Teams",
    "Zendesk"
  ],
  "id": "SW2351",
  "slug": "talkie-ai",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/talkie-ai.json"
  }
}