Talkie

JSON twin: https://www.healthaidb.com/software/talkie.json

Company Name

athenahealth

Product URL

https://www.athenahealth.com/talkie

Company URL

https://www.athenahealth.com

Categories

• ai Clinical Documentation Integrity
• patient Facing
• clinical Documentation
• patient Engagement
• clinical Workflow Optimization
• telehealth
• administrative Operations
• ehr Integration
• language Services
• remote Monitoring
• health Data Analytics
• Patient-facing Ai Phone Calls
• Operational Efficiency
• Healthcare Automation
• Multilingual Support
• 24/7 Availability
• Analytics And Reporting

Summary

Talkie.ai is an AI-powered contact center solution for healthcare, automating up to 85% of patient calls to enhance operational efficiency and patient satisfaction.

Description

Talkie.ai offers AI voice assistants that integrate with electronic health records (EHRs) to automate routine patient interactions, including appointment scheduling, prescription refills, and patient triage. This integration reduces call center costs by up to 60% and improves response times by 8x, allowing staff to focus on more complex tasks. The solution is HIPAA-compliant and SOC 2 Type II certified, ensuring secure handling of patient data. Talkie.ai is compatible with leading EHR systems such as athenahealth's athenaOne, Elation Health, and ModMed EMA, facilitating seamless integration into existing workflows. Additionally, Talkie.ai provides multilingual, 24/7 support, enhancing accessibility for diverse patient populations. The platform also offers detailed analytics and reporting tools to monitor call statistics and performance metrics, aiding in continuous improvement of patient engagement strategies.

Api Available

yes

Certifications

• FDA 510(k)
• CE/MDR
• ONC
• ISO 27001

Company Founding

2018

Company Offices

• United States
• India
• United Kingdom
• Canada
• Australia
• Germany
• France
• Italy
• Spain
• Netherlands

Compliance

• HIPAA
• SOC 2 Type 2
• ISO 27001

Customers

Data Residency

US-only

Data Standards

• FHIR
• HL7 v2
• C-CDA

Deployment Model

• SaaS

Features

• Integrated desktop dictation
• Integrated mobile dictation
• Hands-free navigation
• Personalized user profiles
• Voice Assistant for clinical tasks
• Ambient Notes for AI-powered documentation

Id

SW2751

Integration Partners

Integrations

• athenaOne
• Nuance
• Talkie.ai
• Elation Health
• ModMed EMA
• Epic
• eClinicalWorks
• ORACLE Cerner

Languages Supported

• English
• Spanish
• French
• German
• Italian
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Irish
• Belgian Dutch
• Swiss German
• Austrian German
• New Zealand English
• Japanese
• Korean
• Mandarin Chinese
• Cantonese Chinese
• Arabic
• Russian

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Voice Assistant
• Ambient Notes

Os Platforms

• Web
• iOS
• Android

Pricing Details

Starting at $1,000 per month, with additional setup fees. Contact vendor for detailed pricing and trial information.

Pricing Model

subscription

Privacy Features

• BAA available
• Consent management
• Anonymization
• Data minimization

Product Code

SW2751

Product Name

Talkie

Ratings

• 3.6 out of 5 stars on G2

Regions Available

• United States
• Canada
• United Kingdom
• Australia
• Germany
• France
• Italy
• Spain
• Netherlands
• Sweden
• Norway
• Denmark
• Finland
• Ireland
• Belgium
• Switzerland
• Austria
• New Zealand
• Japan
• South Korea

Related Urls

Release Year

""

Security Features

• Encryption
• RBAC
• SSO/SAML
• Audit logs
• 2FA
• DLP

Specialties

• Dermatology
• Urology
• Pain Management
• Rehabilitation
• Plastic Surgery
• Oncology
• Pediatrics
• Cardiology
• Orthopedics
• Neurology
• Gastroenterology
• Pulmonology
• Rheumatology
• Endocrinology
• Infectious Disease
• Obstetrics And Gynecology
• Psychiatry
• Ophthalmology
• Ent
• Family Medicine

Support Channels

System Requirements

iOS 12.0 or later, Android 8.0 or later

Target Users

• clinicians
• nurses
• patients
• admins

Training Options

Type

product

User Reviews

Version

1.0

Alternatives

See related products

Canonical JSON

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  "product_name": "Talkie",
  "company_name": "athenahealth",
  "product_url": "https://www.athenahealth.com/talkie",
  "company_url": "https://www.athenahealth.com",
  "related_urls": [],
  "product_code": "SW2751",
  "summary": "Talkie.ai is an AI-powered contact center solution for healthcare, automating up to 85% of patient calls to enhance operational efficiency and patient satisfaction.",
  "description": "Talkie.ai offers AI voice assistants that integrate with electronic health records (EHRs) to automate routine patient interactions, including appointment scheduling, prescription refills, and patient triage. This integration reduces call center costs by up to 60% and improves response times by 8x, allowing staff to focus on more complex tasks. The solution is HIPAA-compliant and SOC 2 Type II certified, ensuring secure handling of patient data. Talkie.ai is compatible with leading EHR systems such as athenahealth's athenaOne, Elation Health, and ModMed EMA, facilitating seamless integration into existing workflows. Additionally, Talkie.ai provides multilingual, 24/7 support, enhancing accessibility for diverse patient populations. The platform also offers detailed analytics and reporting tools to monitor call statistics and performance metrics, aiding in continuous improvement of patient engagement strategies.",
  "categories": [
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    "patient Facing",
    "clinical Documentation",
    "patient Engagement",
    "clinical Workflow Optimization",
    "telehealth",
    "administrative Operations",
    "ehr Integration",
    "language Services",
    "remote Monitoring",
    "health Data Analytics",
    "Patient-facing Ai Phone Calls",
    "Clinical Documentation",
    "Patient Engagement",
    "Operational Efficiency",
    "Telehealth",
    "Healthcare Automation",
    "Ehr Integration",
    "Multilingual Support",
    "24/7 Availability",
    "Analytics And Reporting"
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  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins"
  ],
  "specialties": [
    "Dermatology",
    "Urology",
    "Pain Management",
    "Rehabilitation",
    "Plastic Surgery",
    "Oncology",
    "Pediatrics",
    "Cardiology",
    "Orthopedics",
    "Neurology",
    "Gastroenterology",
    "Pulmonology",
    "Rheumatology",
    "Endocrinology",
    "Infectious Disease",
    "Obstetrics And Gynecology",
    "Psychiatry",
    "Ophthalmology",
    "Ent",
    "Family Medicine"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Australia",
    "Germany",
    "France",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland",
    "Ireland",
    "Belgium",
    "Switzerland",
    "Austria",
    "New Zealand",
    "Japan",
    "South Korea"
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  "languages_supported": [
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    "Spanish",
    "French",
    "German",
    "Italian",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Irish",
    "Belgian Dutch",
    "Swiss German",
    "Austrian German",
    "New Zealand English",
    "Japanese",
    "Korean",
    "Mandarin Chinese",
    "Cantonese Chinese",
    "Arabic",
    "Russian"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Starting at $1,000 per month, with additional setup fees. Contact vendor for detailed pricing and trial information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "India",
    "United Kingdom",
    "Canada",
    "Australia",
    "Germany",
    "France",
    "Italy",
    "Spain",
    "Netherlands"
  ],
  "company_founding": "2018",
  "deployment_model": [
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  "os_platforms": [
    "Web",
    "iOS",
    "Android"
  ],
  "features": [
    "Integrated desktop dictation",
    "Integrated mobile dictation",
    "Hands-free navigation",
    "Personalized user profiles",
    "Voice Assistant for clinical tasks",
    "Ambient Notes for AI-powered documentation"
  ],
  "optional_modules": [
    "Voice Assistant",
    "Ambient Notes"
  ],
  "integrations": [
    "athenaOne",
    "Nuance",
    "Talkie.ai",
    "Elation Health",
    "ModMed EMA",
    "Epic",
    "eClinicalWorks",
    "ORACLE Cerner"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "C-CDA"
  ],
  "api_available": "yes",
  "system_requirements": "iOS 12.0 or later, Android 8.0 or later",
  "compliance": [
    "HIPAA",
    "SOC 2 Type 2",
    "ISO 27001"
  ],
  "certifications": [
    "FDA 510(k)",
    "CE/MDR",
    "ONC",
    "ISO 27001"
  ],
  "security_features": [
    "Encryption",
    "RBAC",
    "SSO/SAML",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "BAA available",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US-only",
  "customers": [],
  "user_reviews": [],
  "ratings": [
    "3.6 out of 5 stars on G2"
  ],
  "support_channels": [],
  "training_options": [],
  "release_year": "\"\"",
  "integration_partners": [],
  "id": "SW2751",
  "slug": "talkie",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
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}