Talkdesk CX Cloud

JSON twin: https://www.healthaidb.com/software/talkdesk-cx-cloud.json

Company Name

Talkdesk

Product URL

https://www.talkdesk.com/products/cx-cloud/

Company URL

https://www.talkdesk.com

Categories

• administrative Operations
• patient Facing
• diagnostic Support
• clinical Care
• healthcare Platform
• customer Support
• contact Center Management
• ai Clinical Documentation Integrity
• cloud-based Solutions
• enterprise Solutions
• Administrative
• Diagnostic
• Clinical
• Healthcare
• Customer Service
• Contact Center
• Ai-powered
• Cloud-based
• Enterprise Software

Summary

Talkdesk CX Cloud is a comprehensive, AI-powered contact center platform that enables enterprises to deliver exceptional customer experiences across multiple channels.

Description

Talkdesk CX Cloud offers a unified suite of applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics. Built on a modern cloud-native microservices architecture, it integrates with over 70 business tools, including Salesforce, Zendesk, ServiceNow, Slack, and Microsoft Teams, providing a scalable and secure solution for contact centers. The platform includes AI applications that automate customer self-service, empower agents, mitigate fraud, and operationalize AI, enhancing operational efficiency and customer satisfaction.

Api Available

yes

Certifications

• SOC 2 Type II
• ISO 27001
• ISO 27017
• ISO 27018
• ISO 27701
• PCI DSS
• FedRAMP
• APEC CBPR / PRP

Company Founding

2011

Company Offices

• United States
• United Kingdom
• Germany
• France
• Portugal
• Brazil
• India
• Japan
• Australia
• Mexico

Compliance

• HIPAA
• GDPR
• CCPA
• SOC 2 Type II
• ISO 27001
• ISO 27017
• ISO 27018
• ISO 27701
• PCI DSS
• FedRAMP
• NIST
• APEC CBPR / PRP

Customers

Data Residency

US and EU region options, Australia Regional Cloud, UK Regional Cloud

Data Standards

• FHIR
• HL7 v2
• DICOM
• SNOMED
• ICD-10

Deployment Model

• SaaS
• hybrid
• Regional Cloud
• Hybrid Cloud

Features

• Omnichannel engagement (voice, chat, email, SMS, mobile app)
• EHR integrations and Patient 360 (in-context patient data for agents)
• Deep Epic integration (embedded agent tools / Epic Cheers)
• Integrations with Cerner/Oracle Health and Athenahealth
• AI self-service agents (Talkdesk Autopilot for Healthcare)
• Talkdesk Embedded
• Interaction Analytics / BI
• Workforce Management
• Quality Management
• AI-automated Quality Management Assistance
• Agent Coaching & Performance
• Knowledge Management
• Orchestration & Routing
• Outbound Engagement
• Agent Workspace & Mobile App
• Copilot
• Omnichannel Feedback
• Business Phone System
• Plug & Play Communications
• Real-time Dashboards
• Business Intelligence
• Interaction Analytics & Sentiment
• Real-time Sensors & Automations

Id

SW2354

Integration Partners

Integrations

• Epic
• Cerner/Oracle Health
• Athenahealth
• Salesforce
• Zendesk
• Microsoft Teams
• ServiceNow
• Amazon Connect
• Google Cloud
• AWS
• Azure
• Slack
• Twilio
• Google Dialogflow
• Amazon Lex
• Zendesk Chat
• Facebook Messenger
• WhatsApp
• Twitter
• Instagram

Languages Supported

• English
• Spanish
• German
• French
• Italian
• Portuguese
• Dutch
• Swedish
• Norwegian
• Danish
• Finnish
• Chinese
• Japanese
• Korean
• Hindi
• Arabic
• Russian
• Turkish
• Polish
• Czech

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Talkdesk Autopilot for Healthcare
• Talkdesk Embedded
• Talkdesk Regional Cloud
• Talkdesk Hybrid Cloud

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• Business Associate Agreement (BAA) available for HIPAA customers
• GDPR and CCPA data subject support
• Data minimization and retention controls
• Consent management
• Anonymization
• Data minimization

Product Code

SW2354

Product Name

Talkdesk CX Cloud

Ratings

• 4.4/5 on G2

Regions Available

• United States
• Canada
• United Kingdom
• Germany
• France
• Australia
• India
• Japan
• Brazil
• Mexico
• South Africa
• China
• South Korea
• Italy
• Spain
• Netherlands
• Sweden
• Norway
• Denmark
• Finland

Related Urls

• https://www.carahsoft.com/talkdesk
• https://www.startus.cc/company/talkdesk
• https://www.q2developer.com/marketplace/apps/talkdesk/marketing/support
• https://elion.health/products/talkdesk

Release Year

"2011"

Security Features

• Encryption at rest and in transit
• Single sign-on (SAML 2.0) and IdP integrations
• Multi-factor authentication (MFA)
• Audit logs
• 2FA
• DLP

Specialties

• Healthcare
• Customer Service
• Contact Center Operations
• Ai Automation
• Cloud Computing
• Enterprise Software
• Patient Engagement
• Telemedicine
• Healthcare It
• Patient Support
• Healthcare Administration
• Medical Billing
• Healthcare Analytics
• Patient Scheduling
• Healthcare Compliance
• Medical Records Management
• Healthcare Customer Support
• Healthcare Crm
• Healthcare Data Security
• Healthcare Communication

Support Channels

System Requirements

Major OS/DB/hardware needs, or empty if SaaS-only

Target Users

• admins
• agents
• customers
• patients
• healthcare providers
• contact center managers
• IT professionals

Training Options

Type

product

User Reviews

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Talkdesk CX Cloud",
  "company_name": "Talkdesk",
  "product_url": "https://www.talkdesk.com/products/cx-cloud/",
  "company_url": "https://www.talkdesk.com",
  "related_urls": [
    "https://www.carahsoft.com/talkdesk",
    "https://www.startus.cc/company/talkdesk",
    "https://www.q2developer.com/marketplace/apps/talkdesk/marketing/support",
    "https://elion.health/products/talkdesk"
  ],
  "product_code": "SW2354",
  "summary": "Talkdesk CX Cloud is a comprehensive, AI-powered contact center platform that enables enterprises to deliver exceptional customer experiences across multiple channels.",
  "description": "Talkdesk CX Cloud offers a unified suite of applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics. Built on a modern cloud-native microservices architecture, it integrates with over 70 business tools, including Salesforce, Zendesk, ServiceNow, Slack, and Microsoft Teams, providing a scalable and secure solution for contact centers. The platform includes AI applications that automate customer self-service, empower agents, mitigate fraud, and operationalize AI, enhancing operational efficiency and customer satisfaction.",
  "categories": [
    "administrative Operations",
    "patient Facing",
    "diagnostic Support",
    "clinical Care",
    "healthcare Platform",
    "customer Support",
    "contact Center Management",
    "ai Clinical Documentation Integrity",
    "cloud-based Solutions",
    "enterprise Solutions",
    "Administrative",
    "Patient-facing",
    "Diagnostic",
    "Clinical",
    "Healthcare",
    "Customer Service",
    "Contact Center",
    "Ai-powered",
    "Cloud-based",
    "Enterprise Software"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "admins",
    "agents",
    "customers",
    "patients",
    "healthcare providers",
    "contact center managers",
    "IT professionals"
  ],
  "specialties": [
    "Healthcare",
    "Customer Service",
    "Contact Center Operations",
    "Ai Automation",
    "Cloud Computing",
    "Enterprise Software",
    "Patient Engagement",
    "Telemedicine",
    "Healthcare It",
    "Patient Support",
    "Healthcare Administration",
    "Medical Billing",
    "Healthcare Analytics",
    "Patient Scheduling",
    "Healthcare Compliance",
    "Medical Records Management",
    "Healthcare Customer Support",
    "Healthcare Crm",
    "Healthcare Data Security",
    "Healthcare Communication"
  ],
  "regions_available": [
    "United States",
    "Canada",
    "United Kingdom",
    "Germany",
    "France",
    "Australia",
    "India",
    "Japan",
    "Brazil",
    "Mexico",
    "South Africa",
    "China",
    "South Korea",
    "Italy",
    "Spain",
    "Netherlands",
    "Sweden",
    "Norway",
    "Denmark",
    "Finland"
  ],
  "languages_supported": [
    "English",
    "Spanish",
    "German",
    "French",
    "Italian",
    "Portuguese",
    "Dutch",
    "Swedish",
    "Norwegian",
    "Danish",
    "Finnish",
    "Chinese",
    "Japanese",
    "Korean",
    "Hindi",
    "Arabic",
    "Russian",
    "Turkish",
    "Polish",
    "Czech"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States",
    "United Kingdom",
    "Germany",
    "France",
    "Portugal",
    "Brazil",
    "India",
    "Japan",
    "Australia",
    "Mexico"
  ],
  "company_founding": "2011",
  "deployment_model": [
    "SaaS",
    "hybrid",
    "Regional Cloud",
    "Hybrid Cloud"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS"
  ],
  "features": [
    "Omnichannel engagement (voice, chat, email, SMS, mobile app)",
    "EHR integrations and Patient 360 (in-context patient data for agents)",
    "Deep Epic integration (embedded agent tools / Epic Cheers)",
    "Integrations with Cerner/Oracle Health and Athenahealth",
    "AI self-service agents (Talkdesk Autopilot for Healthcare)",
    "Talkdesk Embedded",
    "Interaction Analytics / BI",
    "Workforce Management",
    "Quality Management",
    "AI-automated Quality Management Assistance",
    "Agent Coaching & Performance",
    "Knowledge Management",
    "Orchestration & Routing",
    "Outbound Engagement",
    "Agent Workspace & Mobile App",
    "Copilot",
    "Omnichannel Feedback",
    "Business Phone System",
    "Plug & Play Communications",
    "Real-time Dashboards",
    "Business Intelligence",
    "Interaction Analytics & Sentiment",
    "Real-time Sensors & Automations"
  ],
  "optional_modules": [
    "Talkdesk Autopilot for Healthcare",
    "Talkdesk Embedded",
    "Talkdesk Regional Cloud",
    "Talkdesk Hybrid Cloud"
  ],
  "integrations": [
    "Epic",
    "Cerner/Oracle Health",
    "Athenahealth",
    "Salesforce",
    "Zendesk",
    "Microsoft Teams",
    "ServiceNow",
    "Amazon Connect",
    "Google Cloud",
    "AWS",
    "Azure",
    "Slack",
    "Twilio",
    "Google Dialogflow",
    "Amazon Lex",
    "Zendesk Chat",
    "Facebook Messenger",
    "WhatsApp",
    "Twitter",
    "Instagram"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "DICOM",
    "SNOMED",
    "ICD-10"
  ],
  "api_available": "yes",
  "system_requirements": "Major OS/DB/hardware needs, or empty if SaaS-only",
  "compliance": [
    "HIPAA",
    "GDPR",
    "CCPA",
    "SOC 2 Type II",
    "ISO 27001",
    "ISO 27017",
    "ISO 27018",
    "ISO 27701",
    "PCI DSS",
    "FedRAMP",
    "NIST",
    "APEC CBPR / PRP"
  ],
  "certifications": [
    "SOC 2 Type II",
    "ISO 27001",
    "ISO 27017",
    "ISO 27018",
    "ISO 27701",
    "PCI DSS",
    "FedRAMP",
    "APEC CBPR / PRP"
  ],
  "security_features": [
    "Encryption at rest and in transit",
    "Single sign-on (SAML 2.0) and IdP integrations",
    "Multi-factor authentication (MFA)",
    "Audit logs",
    "2FA",
    "DLP"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available for HIPAA customers",
    "GDPR and CCPA data subject support",
    "Data minimization and retention controls",
    "Consent management",
    "Anonymization",
    "Data minimization"
  ],
  "data_residency": "US and EU region options, Australia Regional Cloud, UK Regional Cloud",
  "customers": [],
  "user_reviews": [],
  "ratings": [
    "4.4/5 on G2"
  ],
  "support_channels": [],
  "training_options": [],
  "release_year": "\"2011\"",
  "integration_partners": [],
  "id": "SW2354",
  "slug": "talkdesk-cx-cloud",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/talkdesk-cx-cloud.json"
  }
}