JSON twin: https://www.healthaidb.com/software/talkdesk.json
Talkdesk
https://www.talkdesk.com/call-center-solutions/healthcare/
Talkdesk is an AI-powered, HIPAA-compliant cloud contact center platform purpose-built for healthcare providers and payers to automate patient/member interactions, integrate with EHRs, and deliver omnichannel engagement.
Talkdesk Healthcare Experience Cloud provides an enterprise contact-center platform with omnichannel routing, AI agents/autopilot for self-service, EHR/CRM integrations, quality management, interaction analytics, workforce engagement, and security/compliance (HIPAA, SOC2, GDPR). It is marketed to healthcare providers and payers to automate scheduling, triage, member services, and improve CX while reducing agent load.
yes
2011
Multi-region cloud hosting with US and EU region options
P1619
2025-09-07
commercial/proprietary
Talkdesk subscription plans; entry-level CX Cloud plans advertised starting at approximately $85 per user/month (contact vendor for healthcare Experience Cloud pricing and enterprise quotes; demos and trials available on request).
subscription
2011
—
SaaS platform; supports SAML 2.0 identity providers; no on-prem requirements for core service
product
1.0
{
"company_name": "Talkdesk",
"company_url": "https://www.talkdesk.com",
"company_offices": [
"United States",
"Canada",
"United Kingdom",
"Portugal",
"Spain",
"France",
"Germany",
"Netherlands",
"Australia",
"Brazil"
],
"company_founding": "2011",
"product_url": "https://www.talkdesk.com/call-center-solutions/healthcare/",
"categories": [
"administrative",
"patient-facing",
"communication",
"analytics",
"AI-assist"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.talkdesk.com",
"https://www.talkdesk.com/call-center-solutions/healthcare/",
"https://www.talkdesk.com/about/trust/",
"https://www.talkdesk.com/about/contacts/",
"https://www.talkdesk.com/pricing/",
"https://support.talkdesk.com/hc/en-us",
"https://appconnect.talkdesk.com/",
"https://www.g2.com/products/talkdesk/reviews",
"https://www.capterra.com/p/140045/Talkdesk/"
],
"summary": "Talkdesk is an AI-powered, HIPAA-compliant cloud contact center platform purpose-built for healthcare providers and payers to automate patient/member interactions, integrate with EHRs, and deliver omnichannel engagement.",
"description": "Talkdesk Healthcare Experience Cloud provides an enterprise contact-center platform with omnichannel routing, AI agents/autopilot for self-service, EHR/CRM integrations, quality management, interaction analytics, workforce engagement, and security/compliance (HIPAA, SOC2, GDPR). It is marketed to healthcare providers and payers to automate scheduling, triage, member services, and improve CX while reducing agent load.",
"target_users": [
"contact-center agents",
"patient service representatives",
"clinicians (indirectly)",
"nurses (indirectly)",
"administrators",
"health plan/payer staff",
"IT/technical teams",
"quality managers"
],
"specialties": [],
"regions_available": [
"United States",
"Canada",
"United Kingdom",
"France",
"Germany",
"Spain",
"Portugal",
"Australia",
"Brazil",
"Mexico",
"India",
"Japan",
"Netherlands",
"Sweden",
"Switzerland",
"Italy",
"Argentina",
"Colombia",
"South Africa"
],
"languages_supported": [],
"pricing_model": "subscription",
"pricing_details": "Talkdesk subscription plans; entry-level CX Cloud plans advertised starting at approximately $85 per user/month (contact vendor for healthcare Experience Cloud pricing and enterprise quotes; demos and trials available on request).",
"license": "commercial/proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android",
"Windows",
"macOS"
],
"features": [
"Omnichannel engagement (voice, chat, email, SMS, mobile app)",
"EHR integrations and Patient 360 (in-context patient data for agents)",
"Deep Epic integration (embedded agent tools / Epic Cheers)",
"Integrations with Cerner/Oracle Health and Athenahealth",
"AI self-service agents (Talkdesk Autopilot for Healthcare)",
"Agent assist AI (Talkdesk Copilot)",
"Predictive / advanced outbound dialer (Agentic Outbound / Advanced Dialer)",
"Intelligent routing (Navigator)",
"Appointment scheduling and automated outreach",
"Interaction analytics and medical-grade speech-to-text",
"Quality management and QM Assist (automated transcription and scoring)",
"Call and screen recording",
"Real-time dashboards and reporting (Business Intelligence)",
"Proactive notifications and campaign management",
"Embedded contact center (Talkdesk Embedded)",
"Workforce engagement and compliance monitoring",
"Audit logs and interaction auditing"
],
"optional_modules": [
"Autopilot (AI agents)",
"Copilot (agent assist AI)",
"Advanced Dialer / Agentic Outbound",
"Navigator (intelligent routing)",
"QM Assist / Quality Management",
"Talkdesk Embedded",
"Interaction Analytics / BI"
],
"integrations": [
"Epic",
"Cerner / Oracle Health",
"Athenahealth",
"Phreesia",
"Okta (IDP)",
"Microsoft (Azure AD, Microsoft 365)",
"Google (identity/Google Workspace)",
"Auth0 / OneLogin (IDPs)",
"AWS (infrastructure / partner integrations)",
"AppConnect marketplace (third-party apps)"
],
"data_standards": [
"FHIR",
"HL7 v2"
],
"api_available": "yes",
"system_requirements": "SaaS platform; supports SAML 2.0 identity providers; no on-prem requirements for core service",
"compliance": [
"HIPAA",
"GDPR",
"CCPA",
"SOC 2 Type II",
"ISO 27001",
"ISO 27017",
"ISO 27018",
"ISO 27701",
"PCI DSS",
"FedRAMP",
"NIST"
],
"certifications": [
"SOC 2 Type II",
"ISO 27001",
"ISO 27017",
"ISO 27018",
"ISO 27701",
"PCI DSS",
"FedRAMP",
"APEC CBPR / PRP"
],
"security_features": [
"Encryption at rest and in transit",
"Single sign-on (SAML 2.0) and IdP integrations",
"Multi-factor authentication (MFA)",
"Role-based access control (RBAC)",
"Audit logging and activity monitoring",
"Intrusion detection and vulnerability management",
"Responsible vulnerability disclosure program"
],
"privacy_features": [
"Business Associate Agreement (BAA) available for HIPAA customers",
"GDPR and CCPA data subject support",
"Data minimization and retention controls"
],
"data_residency": "Multi-region cloud hosting with US and EU region options",
"customers": [
"Memorial Healthcare System",
"Bergman Clinics",
"Evara Health",
"Johns Hopkins Health System",
"CAI",
"Evara Health (case study)",
"ViPcom (implementation partner)"
],
"user_reviews": [
"Support is not always the best; they answer but often need escalation.",
"Talkdesk is fully cloud native and the UI/UX is much nicer than legacy systems.",
"I love Talkdesk — simple enough to hand over to telephone teams and let them self-manage.",
"Admins can see screens and microphones which felt like spying in our deployment.",
"Strong integrations with CRM systems; includes many built-in features for the cost."
],
"ratings": [
"G2: Recognized as a Leader on the Contact Center/CCaaS Grid (multiple 2024-2025 reports)",
"Elion.health: Listed with HIPAA, SOC2 and PCI DSS compliance noted",
"AWS Partner Blog: featured partner case study highlighting healthcare use (AWS APN)"
],
"support_channels": [
"email",
"phone",
"chat",
"ticketing",
"community",
"24x7"
],
"training_options": [
"documentation",
"webinars",
"live_online",
"onsite",
"certification"
],
"release_year": "2011",
"integration_partners": [
"Epic",
"Salesforce",
"AWS",
"Zendesk",
"Cerner",
"Epic Cheers",
"ViPcom",
"CRM and EHR integrations (general)"
],
"id": "P1619",
"slug": "talkdesk",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/talkdesk.json"
}
}