SystmOne

JSON twin: https://www.healthaidb.com/software/systmone.json

Company Name

The Phoenix Partnership

Product URL

https://www.tpp-uk.com/systmone

Company URL

https://www.tpp-uk.com

Categories

• clinical Care
• ehr
• patient Facing
• research
• data Integration
• administrative Operations
• population Health
• Clinical
• Electronic Health Record
• Data And Research
• Interoperability
• Administrative

Summary

SystmOne is a cloud-based electronic health record system developed by The Phoenix Partnership, facilitating integrated patient care across various healthcare settings in the UK and internationally.

Description

SystmOne is a centrally hosted clinical computer system developed by The Phoenix Partnership (TPP). It is used by healthcare professionals in the UK predominantly in primary care. The system is being deployed as one of the accredited systems in the government's programme of modernising IT in the NHS. SystmOne is a configurable, cloud-hosted clinical system used to record, share and manage patient care across multiple care settings. It supports a 'one patient, one record' model with modules for primary care, community care, hospitals, urgent care, mental health, social care, patient online services and data/research exports, and emphasises interoperability, centralised records and integration with national health services. SystmOne is used in over 8,000 organisations supporting over 250,000 clinicians across the world. TPP's ethos is to improve health outcomes by delivering affordable healthcare software worldwide. SystmOne is a centrally hosted clinical computer system developed by The Phoenix Partnership (TPP). It is used by healthcare professionals in the UK predominantly in primary care. The system is being deployed as one of the accredited systems in the government's programme of modernising IT in the NHS. SystmOne is a configurable, cloud-hosted clinical system used to record, share and manage patient care across multiple care settings. It supports a 'one patient, one record' model with modules for primary care, community care, hospitals, urgent care, mental health, social care, patient online services and data/research exports, and emphasises interoperability, centralised records and integration with national health services. SystmOne is used in over 8,000 organisations supporting over 250,000 clinicians across the world. TPP's ethos is to improve health outcomes by delivering affordable healthcare software worldwide.

Api Available

yes

Certifications

• ISO 27001
• Cyber Essentials

Company Founding

1997

Company Offices

• United Kingdom
• China
• Qatar
• International deployments

Compliance

• GDPR / UK Data Protection Act
• NHS Digital DCB guidance (patient ID / interoperability standards)
• Data Protection impact assessments (DPIA) applied

Customers

• NHS England
• NHS Scotland
• NHS Wales
• NHS Northern Ireland
• NHS Trusts
• GP Practices
• Community Health Services
• Mental Health Services
• Social Care Providers
• Private Healthcare Providers
• Pharmacies
• Optometrists
• Dentists
• Podiatrists
• Physiotherapists
• Occupational Therapists
• Speech and Language Therapists
• Dietitians
• Clinical Psychologists
• Clinical Scientists
• Biomedical Scientists
• Radiographers
• Paramedics
• Midwives
• Nurses
• Healthcare Administrators
• Medical Secretaries
• Healthcare IT Professionals
• Healthcare Managers
• Healthcare Consultants

Data Residency

UK-hosted (HSCN-compatible) with regional hosting options for NHS customers

Data Standards

• FHIR
• HL7 v2
• CDA / XML
• DICOM
• SNOMED CT
• ICD-10
• TLS / mutual TLS

Deployment Model

• SaaS
• on_prem
• hybrid

Features

• Single shared electronic health record (one patient, one record)
• Clinical documentation and structured templates
• Appointments and diary management
• Prescribing and medication management (e-prescribing)
• Referrals and discharge workflows
• Patient-facing portal / online consultations (SystmConnect)
• Clinical decision support and alerts
• Test ordering and results management
• Care planning and shared care records
• Messaging and secure communications
• Reporting, audit and operational analytics
• Immunisation and population health modules
• Document management and scanning
• Mobile working / offline support
• User access controls and audit trails
• Inter-practice/shared record access across care settings

Id

SW2395

Integration Partners

• OnPage
• TigerConnect Clinical Collaboration Platform
• Trillian
• symplr Clinical Communications
• Buzz Medical Messenger
• RXNT
• Hucu.ai
• Celo

Integrations

• EMIS (EMIS–TPP interoperability)
• Inhealthcare (IHDA)
• Valida (System One Access / Care plans)
• OpenSAFELY-TPP (data platform)
• NHS Digital interfaces (IM1 integrations)
• SystmConnect (TPP product / integration)
• Dragon Medical One (speech recognition)
• First Databank (drug knowledge integration)
• Lexacom (telephony/recording integration)
• NHS MESH / document exchange
• Laboratory systems (HL7 interfaces)
• Pharmacy systems (prescribing / EPS)
• PACS / imaging systems
• Remote monitoring vendors (via agents/gateway)
• Third-party clinical apps via Client Integration API
• QuickFHIR / FHIR adapters

Languages Supported

• English
• Chinese (Mandarin/region-specific)

Last Updated

2025-10-11

License

proprietary commercial

Market Segment

• enterprise
• smb
• consumer

Optional Modules

• SystmConnect (online consultations / patient portal)
• Airmid (primary care mobile/clinic functionality)
• Brigid (specialist modules)
• Urgent Care module
• Mental Health module
• Hospital / acute module
• Social Care module
• Data & Research / reporting exports
• System-wide functionality / key components

Os Platforms

• Web
• Windows
• iOS
• Android

Pricing Details

Contact vendor

Pricing Model

subscription

Privacy Features

• Consent management and patient access controls
• DPIA documentation available
• Data anonymisation/aggregation for research exports
• Patient-facing privacy notices (SystmConnect)

Product Code

SW2395

Product Name

SystmOne

Ratings

• 3.7/5 (9 reviews) - G2
• 4.3/5 (295 reviews) - G2

Regions Available

• United Kingdom
• Republic of Ireland
• New Zealand
• China
• International deployments

Related Urls

• https://elion.health/products/tpp

Release Year

1997

Security Features

• Encryption in transit (TLS) and at rest
• Role-based access control (RBAC)
• Single sign-on / SAML support
• Audit logging and clinical audit trails
• Mutual TLS for API authentication
• Multi-factor authentication (where configured)

Specialties

• Primary Care
• Community Care
• Hospital/acute Care
• Urgent And Emergency Care
• Mental Health
• Social Care
• Paediatrics
• Maternity
• Long-term Care
• Rehabilitation

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Windows desktop client for full functionality; HSCN/NHS network connectivity for patient‑facing APIs; modern browsers for web access

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• SystmOne is a very simple and user-friendly healthcare software used for clinical documentation. We can easily create and maintain medical records and reports. Real-time data analysis of medical records is easy.
• There is nothing that I like about SystmOne. It is an antiquated and unintuitive piece of junk that feels like it has been cobbled together in the 90's. It causes me endless frustration and creates needless administrative burden. It is beggars belief that this software receives positive reviews and really speaks to the lack of competition in this software space.
• SystmOne helps in data management so it would make consultations easier.
• The ease of using the majority of the system once trained, it's a great tool that allows you to perform a magnitude of tasks and allows quick and easy communication amongst primary care providers.
• It's such a great system especially for a GP practice. It's so easy to get a patient's record up and it's easy and clear to navigate.
• SystmOne is set out clearly and has good search and filter features.
• SystmOne is the most comprehensive clinical software, it covers all bases.
• Setting up rotas in advance. MDT access and file sharing between professions. Nice colours.
• It can hold a lot of information, but extraction of that data can be complicated.
• It doesn't sync with other similar programs, and can occasionally be hard to find specific data.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "SystmOne",
  "company_name": "The Phoenix Partnership",
  "product_url": "https://www.tpp-uk.com/systmone",
  "company_url": "https://www.tpp-uk.com",
  "related_urls": [
    "https://elion.health/products/tpp"
  ],
  "product_code": "SW2395",
  "summary": "SystmOne is a cloud-based electronic health record system developed by The Phoenix Partnership, facilitating integrated patient care across various healthcare settings in the UK and internationally.",
  "description": "SystmOne is a centrally hosted clinical computer system developed by The Phoenix Partnership (TPP). It is used by healthcare professionals in the UK predominantly in primary care. The system is being deployed as one of the accredited systems in the government's programme of modernising IT in the NHS. SystmOne is a configurable, cloud-hosted clinical system used to record, share and manage patient care across multiple care settings. It supports a 'one patient, one record' model with modules for primary care, community care, hospitals, urgent care, mental health, social care, patient online services and data/research exports, and emphasises interoperability, centralised records and integration with national health services. SystmOne is used in over 8,000 organisations supporting over 250,000 clinicians across the world. TPP's ethos is to improve health outcomes by delivering affordable healthcare software worldwide. SystmOne is a centrally hosted clinical computer system developed by The Phoenix Partnership (TPP). It is used by healthcare professionals in the UK predominantly in primary care. The system is being deployed as one of the accredited systems in the government's programme of modernising IT in the NHS. SystmOne is a configurable, cloud-hosted clinical system used to record, share and manage patient care across multiple care settings. It supports a 'one patient, one record' model with modules for primary care, community care, hospitals, urgent care, mental health, social care, patient online services and data/research exports, and emphasises interoperability, centralised records and integration with national health services. SystmOne is used in over 8,000 organisations supporting over 250,000 clinicians across the world. TPP's ethos is to improve health outcomes by delivering affordable healthcare software worldwide.",
  "categories": [
    "clinical Care",
    "ehr",
    "patient Facing",
    "research",
    "data Integration",
    "administrative Operations",
    "population Health",
    "Clinical",
    "Electronic Health Record",
    "Patient-facing",
    "Data And Research",
    "Interoperability",
    "Administrative",
    "Population Health"
  ],
  "market_segment": [
    "enterprise",
    "smb",
    "consumer"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "Primary Care",
    "Community Care",
    "Hospital/acute Care",
    "Urgent And Emergency Care",
    "Mental Health",
    "Social Care",
    "Paediatrics",
    "Maternity",
    "Long-term Care",
    "Rehabilitation"
  ],
  "regions_available": [
    "United Kingdom",
    "Republic of Ireland",
    "New Zealand",
    "China",
    "International deployments"
  ],
  "languages_supported": [
    "English",
    "Chinese (Mandarin/region-specific)"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor",
  "license": "proprietary commercial",
  "company_offices": [
    "United Kingdom",
    "China",
    "Qatar",
    "International deployments"
  ],
  "company_founding": "1997",
  "deployment_model": [
    "SaaS",
    "on_prem",
    "hybrid"
  ],
  "os_platforms": [
    "Web",
    "Windows",
    "iOS",
    "Android"
  ],
  "features": [
    "Single shared electronic health record (one patient, one record)",
    "Clinical documentation and structured templates",
    "Appointments and diary management",
    "Prescribing and medication management (e-prescribing)",
    "Referrals and discharge workflows",
    "Patient-facing portal / online consultations (SystmConnect)",
    "Clinical decision support and alerts",
    "Test ordering and results management",
    "Care planning and shared care records",
    "Messaging and secure communications",
    "Reporting, audit and operational analytics",
    "Immunisation and population health modules",
    "Document management and scanning",
    "Mobile working / offline support",
    "User access controls and audit trails",
    "Inter-practice/shared record access across care settings"
  ],
  "optional_modules": [
    "SystmConnect (online consultations / patient portal)",
    "Airmid (primary care mobile/clinic functionality)",
    "Brigid (specialist modules)",
    "Urgent Care module",
    "Mental Health module",
    "Hospital / acute module",
    "Social Care module",
    "Data & Research / reporting exports",
    "System-wide functionality / key components"
  ],
  "integrations": [
    "EMIS (EMIS–TPP interoperability)",
    "Inhealthcare (IHDA)",
    "Valida (System One Access / Care plans)",
    "OpenSAFELY-TPP (data platform)",
    "NHS Digital interfaces (IM1 integrations)",
    "SystmConnect (TPP product / integration)",
    "Dragon Medical One (speech recognition)",
    "First Databank (drug knowledge integration)",
    "Lexacom (telephony/recording integration)",
    "NHS MESH / document exchange",
    "Laboratory systems (HL7 interfaces)",
    "Pharmacy systems (prescribing / EPS)",
    "PACS / imaging systems",
    "Remote monitoring vendors (via agents/gateway)",
    "Third-party clinical apps via Client Integration API",
    "QuickFHIR / FHIR adapters"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "CDA / XML",
    "DICOM",
    "SNOMED CT",
    "ICD-10",
    "TLS / mutual TLS"
  ],
  "api_available": "yes",
  "system_requirements": "Windows desktop client for full functionality; HSCN/NHS network connectivity for patient‑facing APIs; modern browsers for web access",
  "compliance": [
    "GDPR / UK Data Protection Act",
    "NHS Digital DCB guidance (patient ID / interoperability standards)",
    "Data Protection impact assessments (DPIA) applied"
  ],
  "certifications": [
    "ISO 27001",
    "Cyber Essentials"
  ],
  "security_features": [
    "Encryption in transit (TLS) and at rest",
    "Role-based access control (RBAC)",
    "Single sign-on / SAML support",
    "Audit logging and clinical audit trails",
    "Mutual TLS for API authentication",
    "Multi-factor authentication (where configured)"
  ],
  "privacy_features": [
    "Consent management and patient access controls",
    "DPIA documentation available",
    "Data anonymisation/aggregation for research exports",
    "Patient-facing privacy notices (SystmConnect)"
  ],
  "data_residency": "UK-hosted (HSCN-compatible) with regional hosting options for NHS customers",
  "customers": [
    "NHS England",
    "NHS Scotland",
    "NHS Wales",
    "NHS Northern Ireland",
    "NHS Trusts",
    "GP Practices",
    "Community Health Services",
    "Mental Health Services",
    "Social Care Providers",
    "Private Healthcare Providers",
    "Pharmacies",
    "Optometrists",
    "Dentists",
    "Podiatrists",
    "Physiotherapists",
    "Occupational Therapists",
    "Speech and Language Therapists",
    "Dietitians",
    "Clinical Psychologists",
    "Clinical Scientists",
    "Biomedical Scientists",
    "Radiographers",
    "Paramedics",
    "Midwives",
    "Nurses",
    "Healthcare Administrators",
    "Medical Secretaries",
    "Healthcare IT Professionals",
    "Healthcare Managers",
    "Healthcare Consultants"
  ],
  "user_reviews": [
    "SystmOne is a very simple and user-friendly healthcare software used for clinical documentation. We can easily create and maintain medical records and reports. Real-time data analysis of medical records is easy.",
    "There is nothing that I like about SystmOne. It is an antiquated and unintuitive piece of junk that feels like it has been cobbled together in the 90's. It causes me endless frustration and creates needless administrative burden. It is beggars belief that this software receives positive reviews and really speaks to the lack of competition in this software space.",
    "SystmOne helps in data management so it would make consultations easier.",
    "The ease of using the majority of the system once trained, it's a great tool that allows you to perform a magnitude of tasks and allows quick and easy communication amongst primary care providers.",
    "It's such a great system especially for a GP practice. It's so easy to get a patient's record up and it's easy and clear to navigate.",
    "SystmOne is set out clearly and has good search and filter features.",
    "SystmOne is the most comprehensive clinical software, it covers all bases.",
    "Setting up rotas in advance. MDT access and file sharing between professions. Nice colours.",
    "It can hold a lot of information, but extraction of that data can be complicated.",
    "It doesn't sync with other similar programs, and can occasionally be hard to find specific data."
  ],
  "ratings": [
    "3.7/5 (9 reviews) - G2",
    "4.3/5 (295 reviews) - G2"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "1997",
  "integration_partners": [
    "OnPage",
    "TigerConnect Clinical Collaboration Platform",
    "Trillian",
    "symplr Clinical Communications",
    "Buzz Medical Messenger",
    "RXNT",
    "Hucu.ai",
    "Celo"
  ],
  "id": "SW2395",
  "slug": "systmone",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/systmone.json"
  }
}