JSON twin: https://www.healthaidb.com/software/symplr-operations-platform.json
symplr
https://www.symplr.com/healthcare-platform
Enterprise cloud platform that unifies healthcare operational workflows—provider data, workforce, quality, access, spend and compliance—into a single interoperable system.
The symplr Operations Platform is a scalable, AWS-hosted healthcare operations platform that centralizes 28 product classes (credentialing, workforce, scheduling, access, contract and compliance management, spend/value analysis, quality and safety, provider data management, analytics) and exposes shared services and APIs to remove silos, improve efficiency, and support compliance across large health systems and payers.
yes
2006
P1604
2025-09-07
commercial proprietary
Contact vendor for pricing, enterprise licensing and demo; pricing available via sales/quote.
enterprise_quote
2025
product
1.0
{
"company_name": "symplr",
"company_url": "https://www.symplr.com",
"company_offices": [
"United States",
"India"
],
"company_founding": "2006",
"product_url": "https://www.symplr.com/healthcare-platform",
"categories": [
"administrative",
"workforce management",
"provider data management",
"quality & safety",
"spend management",
"access management",
"contract management",
"compliance management",
"provider network management",
"communication & physician scheduling"
],
"market_segment": [
"enterprise",
"payers",
"health systems"
],
"links": [
"https://www.symplr.com",
"https://www.symplr.com/healthcare-platform",
"https://www.symplr.com/about",
"https://www.symplr.com/contact",
"https://www.symplr.com/security",
"https://www.symplr.com/press-releases/symplr-operations-platform-unveiled",
"https://www.prnewswire.com/news-releases/symplr-operations-platform-unveiled-offering-a-single-integrated-platform-for-healthcare-302377241.html",
"https://www.g2.com/sellers/symplr"
],
"summary": "Enterprise cloud platform that unifies healthcare operational workflows—provider data, workforce, quality, access, spend and compliance—into a single interoperable system.",
"description": "The symplr Operations Platform is a scalable, AWS-hosted healthcare operations platform that centralizes 28 product classes (credentialing, workforce, scheduling, access, contract and compliance management, spend/value analysis, quality and safety, provider data management, analytics) and exposes shared services and APIs to remove silos, improve efficiency, and support compliance across large health systems and payers.",
"target_users": [
"IT leaders",
"Administrative leaders",
"Clinical leaders",
"HR/people leaders",
"Supply chain/procurement leaders",
"Payer network managers",
"Compliance/risk managers"
],
"specialties": [
"Health system operations",
"Provider credentialing and privileging",
"Workforce management",
"Clinical communication & scheduling",
"Quality & patient safety",
"Supply chain / spend management",
"Provider network management"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing, enterprise licensing and demo; pricing available via sales/quote.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web",
"iOS",
"Android"
],
"features": [
"Provider data management / provider directory",
"Credentialing and CVO services",
"Provider network management",
"Workforce management (scheduling, time & attendance)",
"Physician scheduling and clinical communication",
"Talent management (recruiting, onboarding, performance, learning)",
"Spend and contract management",
"Compliance management and audit workflows",
"Quality & safety management",
"Access and vendor credentialing",
"Issue & action management / incident tracking",
"Analytics and reporting (Midas Health Analytics / DataVision)",
"Shared services and centralized platform APIs",
"Interoperability/connectors to EHRs and third-party systems",
"SymplrAI capabilities (platform AI services)"
],
"optional_modules": [
"symplrAI",
"Midas Health Analytics (DataVision, Care Management, Statit)",
"symplr CVO (Credentialing Verification Organization)",
"symplr Directory",
"symplr Access (vendor/facility access)",
"symplr Contract",
"symplr Compliance"
],
"integrations": [
"Epic",
"Cerner",
"Phynd (symplr-owned provider data platform)",
"Midas (symplr analytics products)",
"Leading EHR systems (generic EHR connectors)",
"AWS (cloud platform/hosting partner)"
],
"data_standards": [
"HL7 v2",
"FHIR"
],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"HIPAA",
"NIST 800-53 alignment",
"SOC 2 Type II"
],
"certifications": [
"HITRUST (certified for select symplr products and enterprise processes)",
"SOC 2 Type II (multiple products; SOC 1 Type II for Talent Suite)"
],
"security_features": [
"Encryption (in transit and at rest)",
"Role-based access control (RBAC)",
"SSO / SAML",
"Audit logging",
"Continuous application & perimeter testing"
],
"privacy_features": [
"HIPAA compliance / BAA available",
"Privacy policies and Trust Center / transparency resources"
],
"data_residency": "",
"customers": [
"St. Clair Health",
"Cone Health",
"Yale New Haven Health",
"Henry Community Health",
"Mount Nittany Health",
"Hennepin Health",
"Florida Presbyterian Homes",
"Infirmary Health (Thomas Hospital)",
"Great River Health System",
"Woman's Hospital",
"Southwest Health"
],
"user_reviews": [
"Overall it has been a great experience.",
"The support team is amazing and very customer friendly.",
"User-friendly interface and adaptable to our workflows.",
"Good for basic credentialing and provider data tasks but can feel outdated.",
"Helpful onboarding for some modules, but implementation was slow.",
"Improved scheduling and staff satisfaction after deployment.",
"Strong functionality for provider data management; reporting is useful.",
"Customer support responsive when requesting reports.",
"Some users reported quality-of-life updates over the years, but others called out inconsistent support.",
"Cloud-based modules simplified vendor credentialing and reduced manual work."
],
"ratings": [
"G2: Product satisfaction and review scores across symplr products (multiple product pages; example Quality of Support ~8.1)",
"G2: Clinical Communications Satisfaction Score reported ~91/100 (symplr Clinical Communications)",
"Software Advice: Ease of use 3.5/5; Value for money 3.4/5; Customer support 3.7/5 (symplr Provider)",
"Capterra: Mixed user reviews (multiple Capterra entries for symplr products)",
"SelectHub: User sentiment ~78% (aggregate comparison data)"
],
"support_channels": [
"phone",
"email",
"chat",
"ticketing/portal",
"customer success/managed services",
"knowledge base/documentation"
],
"training_options": [
"documentation",
"webinars",
"live_online training",
"onsite training",
"customer success / implementation services",
"product certification programs"
],
"release_year": "2025",
"integration_partners": [
"Amazon Web Services (AWS)",
"Smart Square (AMN Healthcare — acquired into symplr)",
"AMN Healthcare (commercial/strategic partner around Smart Square)",
"Phynd / symplr Directory (provider data integrations)",
"Third‑party EHR and scheduling systems (integrations referenced in case studies)"
],
"id": "P1604",
"slug": "symplr-operations-platform",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/symplr-operations-platform.json"
}
}