JSON twin: https://www.healthaidb.com/software/syllable-agentic-platform.json
Syllable
Agentic platform to build, deploy and monitor AI voice and text agents for enterprise call centers, with SIP/PSTN/WebRTC support and compliance (SOC 2, HIPAA).
Syllable Agentic Platform provides an Agent Builder with a prompt editor supporting major LLMs, pre-built templates, multilingual call handling, call recording and transcription, deployment management, real-time monitoring, autoscaling infrastructure, analytics, safety/policy validation and integrations to enterprise IT systems for healthcare call center and front‑desk automation.
yes
2017
Secure multi-region cloud hosting (multi-region)
P1599
2025-09-07
commercial proprietary
Usage‑based pricing. Free/0$ entry; Scale tier ~ $0.04 per voice minute; Enterprise tier ~ $0.06 per voice minute; contact vendor for enterprise pricing and quotes.
subscription
2017
product
1.0
{
"company_name": "Syllable",
"company_url": "https://syllable.ai/",
"company_offices": [
"United States"
],
"company_founding": "2017",
"product_url": "https://syllable.ai/",
"categories": [
"Patient-Facing AI Phone Calls",
"Conversational AI",
"Voice assistants",
"Chatbots",
"Back-office automation",
"Agentic platforms"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://syllable.ai/",
"https://docs.syllable.ai/introsyllable/HowSyllableWorks",
"https://syllable.cloud/",
"https://elion.health/products/syllable-agentic-platform",
"https://www.linkedin.com/company/syllableai/",
"https://www.crunchbase.com/organization/syllable",
"https://www.prweb.com/releases/syllable-named-to-avia-marketplaces-top-conversational-ai-companies-301906482.html",
"https://www.fiercehealthcare.com/tech/28m-series-b-hand-syllable-looks-to-revamp-healthcare-customer-service-ai"
],
"summary": "Agentic platform to build, deploy and monitor AI voice and text agents for enterprise call centers, with SIP/PSTN/WebRTC support and compliance (SOC 2, HIPAA).",
"description": "Syllable Agentic Platform provides an Agent Builder with a prompt editor supporting major LLMs, pre-built templates, multilingual call handling, call recording and transcription, deployment management, real-time monitoring, autoscaling infrastructure, analytics, safety/policy validation and integrations to enterprise IT systems for healthcare call center and front‑desk automation.",
"target_users": [
"call center agents",
"contact center admins",
"healthcare front‑desk staff",
"IT/integration engineers",
"clinical operations",
"enterprise admins"
],
"specialties": [
"patient-facing AI phone calls",
"healthcare call center automation",
"appointment scheduling",
"patient outreach",
"medical practice front desk"
],
"regions_available": [
"United States"
],
"languages_supported": [],
"pricing_model": "subscription",
"pricing_details": "Usage‑based pricing. Free/0$ entry; Scale tier ~ $0.04 per voice minute; Enterprise tier ~ $0.06 per voice minute; contact vendor for enterprise pricing and quotes.",
"license": "commercial proprietary",
"deployment_model": [
"SaaS"
],
"os_platforms": [
"Web"
],
"features": [
"Agent builder for voice, SMS and chat",
"Prompt editor with templates and LLM support",
"Audio channel support via SIP, PSTN and WebRTC",
"Call recording and transcription",
"Multilingual speech recognition and synthesis",
"Agent fleet deployment and management",
"Auto-scaling for traffic surges",
"Real-time monitoring and alerting (speech accuracy, latency)",
"Conversation transcripts and auto-generated summaries",
"Integrated analytics for continuous improvement",
"Labeled test calls excluded from production analytics",
"Comprehensive audit logs",
"Validation tools to enforce policy/safety",
"Error logs and uptime monitoring"
],
"optional_modules": [
"SDK for integrations",
"Pre-built demo agents",
"Advanced monitoring/alerting"
],
"integrations": [
"SIP",
"PSTN (telephone networks)",
"WebRTC",
"Popular LLM providers (via connectors/SDK)",
"Recording and transcription pipelines"
],
"data_standards": [],
"api_available": "yes",
"system_requirements": "",
"compliance": [
"SOC 2",
"HIPAA",
"Global privacy regulations (e.g., GDPR)"
],
"certifications": [
"SOC 2"
],
"security_features": [
"Encryption at rest",
"Encryption in transit",
"Comprehensive audit logs",
"Penetration testing and vulnerability assessments",
"Threat monitoring and remediation",
"Multi-region secure hosting"
],
"privacy_features": [
"HIPAA compliance (BAA available)",
"Conversation transcript controls",
"Data minimization via analytics exclusion for test calls"
],
"data_residency": "Secure multi-region cloud hosting (multi-region)",
"customers": [
"Houston Methodist"
],
"user_reviews": [
"Syllable AI is a solid option for healthcare providers looking to automate routine tasks and improve patient interactions.",
"Syllable.ai is the first enterprise-grade platform that lets you build, deploy, and manage production-ready AI voice agents without the complexity."
],
"ratings": [
"SOC 2 Type 2 (security/compliance)",
"HIPAA compliant (security/compliance)",
"Great Place To Work: Certified (company-level) — 90% positive employee rating (profile)"
],
"support_channels": [
"documentation",
"email",
"youTube tutorials",
"demo/showcase"
],
"training_options": [
"documentation",
"video_tutorials",
"demo_sessions",
"blog tutorials",
"release_notes"
],
"release_year": "2017",
"integration_partners": [
"TCV (investor)",
"Oak HC/FT (investor)",
"Section32 (investor)",
"Verily (investor/partner)",
"GitHub (SDK/repo)",
"SIP (telephony integration)",
"PSTN (telephony integration)",
"WebRTC (web audio integration)",
"Major LLM providers (supported via prompt editor)"
],
"id": "P1599",
"slug": "syllable-agentic-platform",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/syllable-agentic-platform.json"
}
}