switchboard-md-mdaware

JSON twin: https://www.healthaidb.com/software/switchboard-md-mdaware.json

Company Name

Switchboard MD

Product URL

https://www.switchboardmd.com/contact-center

Company URL

https://www.switchboardmd.com

Categories

Summary

AI-powered inbox management that triages and routes patient messages to the right clinician or team to speed responses and reduce staff burden.

Description

MDAware is an AI-driven communication and inbox management platform by Switchboard, MD that classifies, triages, and routes inbound patient portal messages and other communications, applies sentiment analysis and clinical signal detection (e.g., behavioral health, infectious disease/COVID results), and integrates with EHRs to automate workflows and reduce clinician inbox burden. SOC 2 Type II and HIPAA compliant.

Api Available

yes

Certifications

Company Founding

2022

Company Offices

Compliance

Customers

Data Residency

Data Standards

Deployment Model

Features

Id

P1597

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial/proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

contact vendor

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

2022

Security Features

Specialties

Support Channels

System Requirements

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Switchboard MD",
  "company_url": "https://www.switchboardmd.com",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2022",
  "product_url": "https://www.switchboardmd.com/contact-center",
  "categories": [
    "administrative",
    "clinical",
    "patient-facing",
    "AI inbox management",
    "contact center",
    "revenue cycle management",
    "inbox management",
    "disease escalation"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "links": [
    "https://www.switchboardmd.com/contact-center",
    "https://www.switchboardmd.com/platform",
    "https://www.switchboardmd.com/security",
    "https://www.switchboardmd.com/about-us",
    "https://elion.health/products/switchboard-md-call-center",
    "https://www.linkedin.com/company/switchboardmd/",
    "https://www.crunchbase.com/organization/switchboard-md",
    "https://www.switchboardmd.com/inbox-management",
    "https://www.switchboardmd.com/revenue-cycle",
    "https://www.switchboardmd.com/disease-escalation"
  ],
  "summary": "AI-powered inbox management that triages and routes patient messages to the right clinician or team to speed responses and reduce staff burden.",
  "description": "MDAware is an AI-driven communication and inbox management platform by Switchboard, MD that classifies, triages, and routes inbound patient portal messages and other communications, applies sentiment analysis and clinical signal detection (e.g., behavioral health, infectious disease/COVID results), and integrates with EHRs to automate workflows and reduce clinician inbox burden. SOC 2 Type II and HIPAA compliant.",
  "target_users": [
    "clinicians",
    "nurses",
    "care coordinators",
    "administrative staff",
    "health system IT/ops",
    "ambulatory practice managers"
  ],
  "specialties": [
    "primary care",
    "behavioral health",
    "infectious disease",
    "general ambulatory care",
    "hospital medicine"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "contact vendor",
  "license": "commercial/proprietary",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "real-time call and voicemail processing and classification",
    "direct EMR/EHR record matching and patient verification",
    "unified agent workspace",
    "intelligent call prompts with automated intent classification",
    "structured call summaries",
    "guided scheduling with provider matching and appointment recommendations",
    "real-time availability/scheduling optimization",
    "workflow automation (intake forms, reminders, prescription refill processing)",
    "intelligent escalation for urgent cases",
    "multi-channel unification (voice, SMS, email, fax, chat)",
    "voicemail backlog automation",
    "reduction in queue/abandonment/repeat calls and improved patient sentiment"
  ],
  "optional_modules": [
    "Inbox Management",
    "Disease Escalation",
    "Revenue Cycle",
    "Configurable/Custom Applications"
  ],
  "integrations": [
    "EMR/EHR systems (direct EMR integration)",
    "Telephony/Contact center systems",
    "SMS gateways",
    "Email systems",
    "Fax gateways"
  ],
  "data_standards": [
    "HL7 v2",
    "FHIR"
  ],
  "api_available": "yes",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "SOC 2"
  ],
  "certifications": [
    "SOC 2"
  ],
  "security_features": [
    "encryption in transit and at rest",
    "role-based access control (RBAC)",
    "SSO/SAML",
    "audit logging",
    "two-factor authentication (2FA)"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "consent management",
    "data minimization"
  ],
  "data_residency": "",
  "customers": [
    "Georgia Eye Partners",
    "South County Orthopedic Specialists (SCOS)",
    "MidWest Eye Center"
  ],
  "user_reviews": [],
  "ratings": [],
  "support_channels": [
    "demo_request",
    "contact_form"
  ],
  "training_options": [
    "documentation",
    "knowledge_hub",
    "live_online",
    "webinars"
  ],
  "release_year": "2022",
  "integration_partners": [
    "EMR",
    "RCM",
    "ERP",
    "CCaaS",
    "CRM",
    "FHIR",
    "HL7"
  ],
  "id": "P1597",
  "slug": "switchboard-md-mdaware",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/switchboard-md-mdaware.json"
  }
}