JSON twin: https://www.healthaidb.com/software/switchboard-md-call-center.json
Switchboard MD
https://www.switchboardmd.com/contact-center
https://www.switchboardmd.com/
Switchboard MD Call Center is a healthcare-focused AI contact center that transcribes, classifies, matches patient records, and automates scheduling and routing to speed resolution and reduce agent workload.
A physician-built AI contact center platform that processes live calls and voicemails in real time to provide live transcription, automated intent classification, EMR/patient record matching, guided scheduling, sentiment analysis, structured call summaries, multi-channel unification (voice, SMS, email, fax, chat), and workflow automation with direct EMR integrations and agent workspace tools. Security/compliance: HIPAA, SOC 2 Type II.
yes
2022
P1596
2025-09-07
proprietary (commercial)
Contact vendor for pricing, demos, and deployment options; enterprise sales and pilots available.
enterprise_quote
2022
Modern browser and internet connection; connectors to customer EMR/RCM/CRM; cloud-hosted infrastructure (optional on-prem integration available)
product
1.0
{
"company_name": "Switchboard MD",
"company_url": "https://www.switchboardmd.com/",
"company_offices": [
"United States"
],
"company_founding": "2022",
"product_url": "https://www.switchboardmd.com/contact-center",
"categories": [
"administrative",
"patient-facing",
"communication",
"call center",
"workflow automation",
"AI / clinical AI"
],
"market_segment": [
"enterprise",
"smb"
],
"links": [
"https://www.switchboardmd.com/",
"https://www.switchboardmd.com/contact-center",
"https://www.switchboardmd.com/faq",
"https://www.switchboardmd.com/knowledgehub/v/introducing-contact-center",
"https://www.switchboardmd.com/newsroom/scos-partnership-announcement",
"https://elion.health/products/switchboard-md-call-center",
"https://www.linkedin.com/company/switchboardmd/",
"https://www.prnewswire.com/news-releases/south-county-orthopedic-specialists-scos-cuts-call-queue-time-by-76-with-switchboard-md-302540515.html"
],
"summary": "Switchboard MD Call Center is a healthcare-focused AI contact center that transcribes, classifies, matches patient records, and automates scheduling and routing to speed resolution and reduce agent workload.",
"description": "A physician-built AI contact center platform that processes live calls and voicemails in real time to provide live transcription, automated intent classification, EMR/patient record matching, guided scheduling, sentiment analysis, structured call summaries, multi-channel unification (voice, SMS, email, fax, chat), and workflow automation with direct EMR integrations and agent workspace tools. Security/compliance: HIPAA, SOC 2 Type II.",
"target_users": [
"call center agents",
"contact center supervisors/managers",
"clinicians",
"schedulers",
"practice administrators",
"revenue cycle teams"
],
"specialties": [
"ambulatory care",
"ophthalmology",
"orthopedics",
"hospital / health system"
],
"regions_available": [
"United States"
],
"languages_supported": [
"English"
],
"pricing_model": "enterprise_quote",
"pricing_details": "Contact vendor for pricing, demos, and deployment options; enterprise sales and pilots available.",
"license": "proprietary (commercial)",
"deployment_model": [
"SaaS",
"cloud",
"on_prem",
"hybrid"
],
"os_platforms": [
"Web"
],
"features": [
"Real-time call and voicemail processing",
"Patient record matching / instant verification",
"Automated intent classification and routing",
"Unified agent workspace (multi-channel)",
"Intelligent call prompts to capture intake data",
"Guided scheduling with provider/appointment matching",
"Workflow automation (intake forms, reminders, escalations)",
"Multi-channel unification (voice, SMS, email, fax, chat)",
"Transcription and structured summary generation",
"Context-aware prioritization and urgency detection",
"AI-powered next-best-action suggestions",
"Continuous learning / model improvement",
"Integration connectors to EMR/RCM/ERP/CRM/CCaaS"
],
"optional_modules": [
"Guided scheduling / appointment optimization",
"Voicemail automation / prescription voicemail handling",
"Disease escalation / public health escalation",
"Revenue cycle prioritization module"
],
"integrations": [
"EMR / Electronic Medical Records systems (connector)",
"RCM / Revenue Cycle Management systems",
"ERP systems",
"CRM platforms",
"CCaaS / Contact Center-as-a-Service platforms"
],
"data_standards": [
"FHIR",
"HL7 v2",
"real-time data exchange"
],
"api_available": "yes",
"system_requirements": "Modern browser and internet connection; connectors to customer EMR/RCM/CRM; cloud-hosted infrastructure (optional on-prem integration available)",
"compliance": [
"HIPAA",
"SOC 2"
],
"certifications": [
"SOC 2"
],
"security_features": [
"Encryption at rest and in transit",
"Role-based access control (RBAC)",
"SSO/SAML support",
"Audit logging",
"Access controls and monitoring"
],
"privacy_features": [
"Business Associate Agreement (BAA) available",
"Data minimization and de-identification options",
"Consent-aware handling"
],
"data_residency": "",
"customers": [
"Georgia Eye Partners",
"South County Orthopedic Specialists (SCOS)",
"MidWest Eye Center"
],
"user_reviews": [],
"ratings": [],
"support_channels": [],
"training_options": [
"documentation",
"webinars",
"live_online"
],
"release_year": "2022",
"integration_partners": [],
"id": "P1596",
"slug": "switchboard-md-call-center",
"type": "product",
"version": "1.0",
"last_updated": "2025-09-07",
"links_json": {
"self": "https://www.healthaidb.com/software/switchboard-md-call-center.json"
}
}