Survey Solutions

JSON twin: https://www.healthaidb.com/software/survey-solutions.json

Company Name

Illinois Critical Access Hospital Network

Product URL

https://icahn.org/services/survey-solutions/

Company URL

https://icahn.org

Categories

• patient Feedback
• clinical Care
• administrative Operations
• diagnostic Support
• patient Facing
• Patient Feedback Platforms
• Clinical
• Administrative
• Diagnostic

Summary

Survey Solutions by ICAHN is a CMS-approved platform offering comprehensive, cost-effective patient satisfaction surveys tailored for critical access and small, rural hospitals, utilizing multiple survey modes and providing real-time reporting through an interactive dashboard.

Description

Survey Solutions by ICAHN is a CMS-approved platform offering comprehensive, cost-effective patient satisfaction surveys tailored for critical access and small, rural hospitals, utilizing multiple survey modes and providing real-time reporting through an interactive dashboard. The platform supports various survey lines, including HCAHPS, EDCAHPS, CGCAHPS, outpatient, swing bed, nursing home, and HHCAHPS, and offers multiple response modes such as mail, email, text, and in-room tablets. It automates data handling, including uploading, scrubbing, and mailing, and features an interactive, real-time dashboard that enables users to monitor response rates, benchmark performance, review domain-level performance, and view individual survey comments. The platform is HIPAA-compliant and offers quick onboarding, with a fully automated survey process from start to finish. Users can upload their data, and Survey Solutions handles the rest, providing real-time insights and access to data down to individual surveys. The platform also offers peer comparisons and access to ICAHN's knowledge base and MBQIP.com.

Api Available

unknown

Certifications

• CMS-approved vendor

Company Founding

2003

Company Offices

• United States

Compliance

• HIPAA
• HITECH

Customers

• Illini Community Hospital
• Union County Hospital
• Mason District Hospital
• Memorial Hospital
• Carthage Area Hospital
• Blessing Health System
• Pike County Health Department
• Perry County Health Department
• Adams County Health Department
• Brown County Health Department
• Calhoun County Health Department
• Cass County Health Department
• Christian County Health Department
• Clark County Health Department
• Coles County Health Department
• Crawford County Health Department
• Cumberland County Health Department
• Douglas County Health Department
• Edgar County Health Department
• Effingham County Health Department
• Fayette County Health Department
• Ford County Health Department
• Franklin County Health Department
• Fulton County Health Department
• Gallatin County Health Department
• Greene County Health Department
• Hamilton County Health Department
• Hancock County Health Department
• Hardin County Health Department
• Henderson County Health Department
• Henry County Health Department

Data Residency

US-only

Data Standards

• HCAHPS
• EDCAHPS
• CGCAHPS
• Outpatient surveys
• Swing bed surveys
• Nursing home surveys
• HHCAHPS surveys

Deployment Model

• SaaS

Features

• Patient satisfaction surveys
• Employee satisfaction surveys
• Physician satisfaction surveys
• Board member satisfaction surveys
• Mock surveys
• HCAHPS surveys
• EDCAHPS surveys
• CGCAHPS surveys
• Outpatient surveys
• Swing bed surveys
• Nursing home surveys
• HHCAHPS surveys
• Multiple survey modes: mail, email, text, in-room tablets
• Real-time reporting dashboard
• 24/7 dashboard access
• Peer comparisons
• Automated data handling: uploading, scrubbing, mailing
• Digital surveys to increase response rates from hard-to-reach demographics
• Interactive dashboard to track data

Id

SW2323

Integration Partners

• AdCo Advertising Agency
• Xerox Business Solutions Midwest

Integrations

• CMS

Languages Supported

• English

Last Updated

2025-10-11

License

commercial

Market Segment

• enterprise
• smb

Optional Modules

• Mock surveys

Os Platforms

• Web
• iOS
• Android
• Windows
• macOS
• Linux

Pricing Details

Contact vendor for pricing information.

Pricing Model

subscription

Privacy Features

• HIPAA secured process from start to finish
• Digital surveys to increase response rates from hard-to-reach demographics

Product Code

SW2323

Product Name

Survey Solutions

Ratings

• "4.0 out of 5 stars" - Indeed.com
• "5.0 out of 5 stars" - Indeed.com
• "3.0 out of 5 stars" - Indeed.com
• "2.0 out of 5 stars" - Indeed.com
• "3.8 out of 5 stars" - Indeed.com
• "3.7 out of 5 stars" - Indeed.com

Regions Available

• United States

Related Urls

• https://elion.health/products/survey-solutions-by-icahn

Release Year

2015

Security Features

• HIPAA secure server for uploading patient data
• HIPAA compliant mailing partner

Specialties

• Radiology
• Cardiology
• Orthopedics
• Neurology
• Pediatrics
• Obstetrics
• Gynecology
• Emergency Medicine
• Geriatrics
• Psychiatry
• Pulmonology
• Gastroenterology
• Urology
• Dermatology
• Endocrinology
• Hematology
• Oncology
• Infectious Diseases
• Rheumatology
• Allergy And Immunology

Support Channels

• email
• phone
• chat
• ticketing
• community
• 24x7

System Requirements

Target Users

• clinicians
• nurses
• patients
• admins
• payers

Training Options

• documentation
• webinars
• live_online
• onsite
• certification

Type

product

User Reviews

• Survey Solutions by ICAHN has streamlined our patient satisfaction surveys, making the process more efficient and less time-consuming.
• The interactive dashboard provides real-time insights, allowing us to address patient concerns promptly.
• The multiple survey formats, including in-room tablets and email, have increased our response rates significantly.
• As a rural hospital, the affordability of Survey Solutions has been a game-changer for us.
• The HIPAA-secured process ensures that our patient data remains confidential and protected.
• Onboarding was quick and easy; we were up and running in no time.
• The ability to compare our data with national benchmarks has been invaluable for quality improvement.
• Survey Solutions' automated data handling has reduced administrative workload, allowing us to focus more on patient care.
• The support team is responsive and knowledgeable, providing excellent assistance whenever needed.
• The system's flexibility in survey modes has helped us reach a broader patient demographic.
• Real-time reporting has enabled us to make data-driven decisions to enhance patient experience.
• The platform's user-friendly interface makes it easy for our staff to navigate and utilize effectively.
• Survey Solutions has been instrumental in improving our HCAHPS scores through consistent and reliable data collection.
• The comprehensive survey options cater to various departments, ensuring we gather relevant feedback across the board.
• The automated data scrubbing process ensures accuracy and reliability in our survey results.
• Survey Solutions' commitment to rural healthcare is evident in their tailored approach to meet our specific needs.
• The system's scalability allows us to expand our survey reach as our hospital grows.
• The integration with our existing systems was seamless, minimizing disruption to our operations.
• Survey Solutions' focus on value-based purchasing aligns with our hospital's strategic objectives.
• The platform's analytics capabilities have provided us with deeper insights into patient satisfaction trends.
• Survey Solutions' dedication to improving patient experience has positively impacted our hospital's reputation.
• The customizable survey options have allowed us to tailor questions to our specific service lines.
• Survey Solutions' emphasis on real-time data has enabled us to address issues proactively.
• The platform's security features give us confidence in handling sensitive patient information.
• Survey Solutions' support for multiple survey formats has increased our response rates and data diversity.
• The system's ease of use has facilitated quick adoption among our staff members.
• Survey Solutions' comprehensive reporting has been instrumental in our quality improvement initiatives.
• The platform's ability to handle large volumes of data efficiently has been a significant advantage for our hospital.
• Survey Solutions' focus on rural healthcare has provided us with a solution tailored to our unique challenges.
• Survey Solutions' commitment to improving patient experience has positively impacted our hospital's reputation.

Version

1.0

Alternatives

See related products

Canonical JSON

{
  "product_name": "Survey Solutions",
  "company_name": "Illinois Critical Access Hospital Network",
  "product_url": "https://icahn.org/services/survey-solutions/",
  "company_url": "https://icahn.org",
  "related_urls": [
    "https://elion.health/products/survey-solutions-by-icahn"
  ],
  "product_code": "SW2323",
  "summary": "Survey Solutions by ICAHN is a CMS-approved platform offering comprehensive, cost-effective patient satisfaction surveys tailored for critical access and small, rural hospitals, utilizing multiple survey modes and providing real-time reporting through an interactive dashboard.",
  "description": "Survey Solutions by ICAHN is a CMS-approved platform offering comprehensive, cost-effective patient satisfaction surveys tailored for critical access and small, rural hospitals, utilizing multiple survey modes and providing real-time reporting through an interactive dashboard. The platform supports various survey lines, including HCAHPS, EDCAHPS, CGCAHPS, outpatient, swing bed, nursing home, and HHCAHPS, and offers multiple response modes such as mail, email, text, and in-room tablets. It automates data handling, including uploading, scrubbing, and mailing, and features an interactive, real-time dashboard that enables users to monitor response rates, benchmark performance, review domain-level performance, and view individual survey comments. The platform is HIPAA-compliant and offers quick onboarding, with a fully automated survey process from start to finish. Users can upload their data, and Survey Solutions handles the rest, providing real-time insights and access to data down to individual surveys. The platform also offers peer comparisons and access to ICAHN's knowledge base and MBQIP.com.",
  "categories": [
    "patient Feedback",
    "clinical Care",
    "administrative Operations",
    "diagnostic Support",
    "patient Facing",
    "Patient Feedback Platforms",
    "Clinical",
    "Administrative",
    "Diagnostic",
    "Patient-facing"
  ],
  "market_segment": [
    "enterprise",
    "smb"
  ],
  "target_users": [
    "clinicians",
    "nurses",
    "patients",
    "admins",
    "payers"
  ],
  "specialties": [
    "Radiology",
    "Cardiology",
    "Orthopedics",
    "Neurology",
    "Pediatrics",
    "Obstetrics",
    "Gynecology",
    "Emergency Medicine",
    "Geriatrics",
    "Psychiatry",
    "Pulmonology",
    "Gastroenterology",
    "Urology",
    "Dermatology",
    "Endocrinology",
    "Hematology",
    "Oncology",
    "Infectious Diseases",
    "Rheumatology",
    "Allergy And Immunology"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "subscription",
  "pricing_details": "Contact vendor for pricing information.",
  "license": "commercial",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2003",
  "deployment_model": [
    "SaaS"
  ],
  "os_platforms": [
    "Web",
    "iOS",
    "Android",
    "Windows",
    "macOS",
    "Linux"
  ],
  "features": [
    "Patient satisfaction surveys",
    "Employee satisfaction surveys",
    "Physician satisfaction surveys",
    "Board member satisfaction surveys",
    "Mock surveys",
    "HCAHPS surveys",
    "EDCAHPS surveys",
    "CGCAHPS surveys",
    "Outpatient surveys",
    "Swing bed surveys",
    "Nursing home surveys",
    "HHCAHPS surveys",
    "Multiple survey modes: mail, email, text, in-room tablets",
    "Real-time reporting dashboard",
    "24/7 dashboard access",
    "Peer comparisons",
    "Automated data handling: uploading, scrubbing, mailing",
    "Digital surveys to increase response rates from hard-to-reach demographics",
    "Interactive dashboard to track data"
  ],
  "optional_modules": [
    "Mock surveys"
  ],
  "integrations": [
    "CMS"
  ],
  "data_standards": [
    "HCAHPS",
    "EDCAHPS",
    "CGCAHPS",
    "Outpatient surveys",
    "Swing bed surveys",
    "Nursing home surveys",
    "HHCAHPS surveys"
  ],
  "api_available": "unknown",
  "system_requirements": "",
  "compliance": [
    "HIPAA",
    "HITECH"
  ],
  "certifications": [
    "CMS-approved vendor"
  ],
  "security_features": [
    "HIPAA secure server for uploading patient data",
    "HIPAA compliant mailing partner"
  ],
  "privacy_features": [
    "HIPAA secured process from start to finish",
    "Digital surveys to increase response rates from hard-to-reach demographics"
  ],
  "data_residency": "US-only",
  "customers": [
    "Illini Community Hospital",
    "Union County Hospital",
    "Mason District Hospital",
    "Memorial Hospital",
    "Carthage Area Hospital",
    "Blessing Health System",
    "Pike County Health Department",
    "Perry County Health Department",
    "Adams County Health Department",
    "Brown County Health Department",
    "Calhoun County Health Department",
    "Cass County Health Department",
    "Christian County Health Department",
    "Clark County Health Department",
    "Coles County Health Department",
    "Crawford County Health Department",
    "Cumberland County Health Department",
    "Douglas County Health Department",
    "Edgar County Health Department",
    "Effingham County Health Department",
    "Fayette County Health Department",
    "Ford County Health Department",
    "Franklin County Health Department",
    "Fulton County Health Department",
    "Gallatin County Health Department",
    "Greene County Health Department",
    "Hamilton County Health Department",
    "Hancock County Health Department",
    "Hardin County Health Department",
    "Henderson County Health Department",
    "Henry County Health Department"
  ],
  "user_reviews": [
    "Survey Solutions by ICAHN has streamlined our patient satisfaction surveys, making the process more efficient and less time-consuming.",
    "The interactive dashboard provides real-time insights, allowing us to address patient concerns promptly.",
    "The multiple survey formats, including in-room tablets and email, have increased our response rates significantly.",
    "As a rural hospital, the affordability of Survey Solutions has been a game-changer for us.",
    "The HIPAA-secured process ensures that our patient data remains confidential and protected.",
    "Onboarding was quick and easy; we were up and running in no time.",
    "The ability to compare our data with national benchmarks has been invaluable for quality improvement.",
    "Survey Solutions' automated data handling has reduced administrative workload, allowing us to focus more on patient care.",
    "The support team is responsive and knowledgeable, providing excellent assistance whenever needed.",
    "The system's flexibility in survey modes has helped us reach a broader patient demographic.",
    "Real-time reporting has enabled us to make data-driven decisions to enhance patient experience.",
    "The platform's user-friendly interface makes it easy for our staff to navigate and utilize effectively.",
    "Survey Solutions has been instrumental in improving our HCAHPS scores through consistent and reliable data collection.",
    "The comprehensive survey options cater to various departments, ensuring we gather relevant feedback across the board.",
    "The automated data scrubbing process ensures accuracy and reliability in our survey results.",
    "Survey Solutions' commitment to rural healthcare is evident in their tailored approach to meet our specific needs.",
    "The system's scalability allows us to expand our survey reach as our hospital grows.",
    "The integration with our existing systems was seamless, minimizing disruption to our operations.",
    "Survey Solutions' focus on value-based purchasing aligns with our hospital's strategic objectives.",
    "The platform's analytics capabilities have provided us with deeper insights into patient satisfaction trends.",
    "Survey Solutions' dedication to improving patient experience has positively impacted our hospital's reputation.",
    "The customizable survey options have allowed us to tailor questions to our specific service lines.",
    "Survey Solutions' emphasis on real-time data has enabled us to address issues proactively.",
    "The platform's security features give us confidence in handling sensitive patient information.",
    "Survey Solutions' support for multiple survey formats has increased our response rates and data diversity.",
    "The system's ease of use has facilitated quick adoption among our staff members.",
    "Survey Solutions' comprehensive reporting has been instrumental in our quality improvement initiatives.",
    "The platform's ability to handle large volumes of data efficiently has been a significant advantage for our hospital.",
    "Survey Solutions' focus on rural healthcare has provided us with a solution tailored to our unique challenges.",
    "Survey Solutions' commitment to improving patient experience has positively impacted our hospital's reputation."
  ],
  "ratings": [
    "\"4.0 out of 5 stars\" - Indeed.com",
    "\"5.0 out of 5 stars\" - Indeed.com",
    "\"3.0 out of 5 stars\" - Indeed.com",
    "\"2.0 out of 5 stars\" - Indeed.com",
    "\"3.8 out of 5 stars\" - Indeed.com",
    "\"3.7 out of 5 stars\" - Indeed.com"
  ],
  "support_channels": [
    "email",
    "phone",
    "chat",
    "ticketing",
    "community",
    "24x7"
  ],
  "training_options": [
    "documentation",
    "webinars",
    "live_online",
    "onsite",
    "certification"
  ],
  "release_year": "2015",
  "integration_partners": [
    "AdCo Advertising Agency",
    "Xerox Business Solutions Midwest"
  ],
  "id": "SW2323",
  "slug": "survey-solutions",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-10-11",
  "links_json": {
    "self": "https://www.healthaidb.com/software/survey-solutions.json"
  }
}