surescripts-health-information-network

JSON twin: https://www.healthaidb.com/software/surescripts-health-information-network.json

Company Name

Surescripts

Product URL

https://surescripts.com/surescripts-health-information-network/interconnect

Company URL

https://surescripts.com

Categories

Summary

A nationwide US health information network and designated QHIN that enables secure exchange of clinical data (e.g., prescriptions, medication history, clinical documents) between providers, pharmacies, health systems, payers and other stakeholders.

Description

Surescripts Health Information Network (Interconnect) is a fully managed interoperability platform and Qualified Health Information Network (QHIN) that provides patient matching, directory services, record locator & exchange, clinical document query/delivery, e-prescribing connectivity and optional Carequality access. Built on Surescripts' nationwide infrastructure, it supports TEFCA participation, standards-based exchange (HL7, NCPDP, FHIR-compatible workflows), consent handling and operational support for EHRs, health plans, pharmacies, PBMs and health systems.

Api Available

yes

Certifications

Company Founding

2001

Company Offices

Compliance

Customers

Data Residency

US‑based hosting / nationwide (U.S.)

Data Standards

Deployment Model

Features

Id

P1591

Integration Partners

Integrations

Languages Supported

Last Updated

2025-09-07

License

commercial/proprietary

Links

Market Segment

Optional Modules

Os Platforms

Pricing Details

Contact vendor for pricing, onboarding and QHIN connection fees; sales/implementation-based commercial pricing.

Pricing Model

enterprise_quote

Privacy Features

Ratings

Regions Available

Release Year

2025

Security Features

Specialties

Support Channels

System Requirements

SaaS/managed QHIN connection — vendor handles infrastructure; customer integration endpoints (EHR/API connectivity) required

Target Users

Training Options

Type

product

User Reviews

Version

1.0

Canonical JSON

{
  "company_name": "Surescripts",
  "company_url": "https://surescripts.com",
  "company_offices": [
    "United States"
  ],
  "company_founding": "2001",
  "product_url": "https://surescripts.com/surescripts-health-information-network/interconnect",
  "categories": [
    "interoperability",
    "health information exchange",
    "clinical",
    "data exchange",
    "connectivity",
    "population health"
  ],
  "market_segment": [
    "enterprise"
  ],
  "links": [
    "https://surescripts.com",
    "https://surescripts.com/surescripts-health-information-network/interconnect",
    "https://surescripts.com/qhin",
    "https://surescripts.com/why-surescripts/network",
    "https://surescripts.com/press-releases/surescripts-health-information-network-designated-qualified-health-information-network",
    "https://surescripts.widen.net/s/hdf8b99xvw/annual-impact-report-2024",
    "https://elion.health/products/surescripts-health-information-network",
    "https://www.businesswire.com/news/home/20240214062424/en/Surescripts-Health-Information-Network-Advances-to-Candidate-Phase-in-Process-to-Become-a-Qualified-Health-Information-Network",
    "https://surescripts.com/what-we-do/health-systems"
  ],
  "summary": "A nationwide US health information network and designated QHIN that enables secure exchange of clinical data (e.g., prescriptions, medication history, clinical documents) between providers, pharmacies, health systems, payers and other stakeholders.",
  "description": "Surescripts Health Information Network (Interconnect) is a fully managed interoperability platform and Qualified Health Information Network (QHIN) that provides patient matching, directory services, record locator & exchange, clinical document query/delivery, e-prescribing connectivity and optional Carequality access. Built on Surescripts' nationwide infrastructure, it supports TEFCA participation, standards-based exchange (HL7, NCPDP, FHIR-compatible workflows), consent handling and operational support for EHRs, health plans, pharmacies, PBMs and health systems.",
  "target_users": [
    "clinicians",
    "pharmacists",
    "health system IT",
    "EHR vendors",
    "health plans/payers",
    "PBMs",
    "pharmacy technology vendors",
    "HIE/HIO operators",
    "care managers",
    "administrators"
  ],
  "specialties": [
    "primary care",
    "ambulatory care",
    "hospital medicine",
    "pharmacy services",
    "population health",
    "care management",
    "behavioral health",
    "specialty clinics",
    "telehealth",
    "laboratory services"
  ],
  "regions_available": [
    "United States"
  ],
  "languages_supported": [
    "English"
  ],
  "pricing_model": "enterprise_quote",
  "pricing_details": "Contact vendor for pricing, onboarding and QHIN connection fees; sales/implementation-based commercial pricing.",
  "license": "commercial/proprietary",
  "deployment_model": [
    "SaaS",
    "fully managed QHIN service",
    "hybrid (customer on‑boarding/integration required)"
  ],
  "os_platforms": [
    "Web"
  ],
  "features": [
    "QHIN connectivity and onboarding (TEFCA)",
    "Directory management",
    "Patient matching / Master Patient Index",
    "Document query and retrieval (Record Locator & Exchange)",
    "Document delivery / response handling",
    "Managed submissions to QHIN",
    "Support for querying clinical records across participants",
    "Carequality optional connection for broader exchange",
    "Onboarding and integration support for EHRs, plans, pharmacies",
    "Support for exchanging claims and clinical data for care management",
    "Directory updates and participant management",
    "Submission/handling of member demographics and benefits metadata",
    "Scalable nationwide exchange infrastructure"
  ],
  "optional_modules": [
    "Carequality connection (optional add‑on)",
    "Fast‑track onboarding for existing Surescripts customers",
    "QHIN readiness assessment / onboarding services"
  ],
  "integrations": [
    "Epic (EHR vendors broadly)",
    "Cerner/Oracle Cerner (EHR vendors broadly)",
    "Major EHR vendors (generalized marketplace integration)",
    "Health plans / payers",
    "PBMs (pharmacy benefit managers)",
    "Chain pharmacies / pharmacy networks",
    "Laboratories",
    "Pharmacy technology vendors",
    "Clinical Direct Messaging / existing Surescripts services (Record Locator & Exchange, Clinical Direct Messaging)"
  ],
  "data_standards": [
    "FHIR",
    "HL7 v2",
    "C-CDA / CCD",
    "Direct (secure messaging)",
    "Carequality Interoperability Framework / Common Agreement (TEFCA)"
  ],
  "api_available": "yes",
  "system_requirements": "SaaS/managed QHIN connection — vendor handles infrastructure; customer integration endpoints (EHR/API connectivity) required",
  "compliance": [
    "HIPAA",
    "HITECH",
    "TEFCA/Common Agreement adherence",
    "Carequality policy framework",
    "SOC 2 (industry standard security controls)"
  ],
  "certifications": [
    "Designated QHIN (ONC/TEFCA designation)"
  ],
  "security_features": [
    "Encryption in transit",
    "Encryption at rest",
    "Access controls / role‑based access control (RBAC)",
    "Audit logs / transaction logging",
    "Network integrity and continuous security monitoring",
    "SSO/SAML (supported for integrations) ",
    "Multi‑factor authentication (2FA) support"
  ],
  "privacy_features": [
    "Business Associate Agreement (BAA) available",
    "TEFCA/Trust framework consent and use‑case controls",
    "Referential patient matching to improve accuracy (reduces unnecessary data sharing)",
    "Data access controls and auditability"
  ],
  "data_residency": "US‑based hosting / nationwide (U.S.)",
  "customers": [
    "Oracle Health",
    "Veradigm",
    "Carequality",
    "eHealth Exchange",
    "Netsmart",
    "Epic",
    "Allscripts",
    "CVS Health",
    "Walgreens",
    "Express Scripts",
    "CVS Caremark",
    "Humana",
    "UnitedHealth Group",
    "Health systems and EHR vendors (2 million+ providers)",
    "Pharmacies (retail and independent)",
    "Pharmacy Benefit Managers (PBMs)"
  ],
  "user_reviews": [
    "Efficient to use for prescribing medications quickly — easy to add pharmacy info and quick searching.",
    "Reliable network for e-prescribing; reduces phone calls and speeds workflow.",
    "Integration with EHRs was straightforward and improved medication reconciliation.",
    "Good coverage — most pharmacies accept prescriptions through this network, so fewer rejections."
  ],
  "ratings": [
    "G2 — Surescripts E-Prescribing: 4.5/5 (product listing)",
    "Glassdoor — Employer rating for Surescripts: 3.3/5 (employee reviews)"
  ],
  "support_channels": [
    "email",
    "phone (Independent Pharmacy Helpline)",
    "community (Case Management / Community portal)",
    "technical documentation",
    "ticketing/Case Management",
    "learning center / training portal"
  ],
  "training_options": [
    "documentation (Technical Documentation)",
    "webinars",
    "live_online (Learning Center offerings)",
    "certification (Certifications & accreditations page)",
    "support portal / training resources"
  ],
  "release_year": "2025",
  "integration_partners": [
    "Epic",
    "Oracle Health (Cerner)",
    "Allscripts",
    "Veradigm",
    "Netsmart",
    "eHealth Exchange",
    "The Sequoia Project",
    "CVS Health",
    "Walgreens",
    "Express Scripts",
    "PBMs",
    "Retail and independent pharmacies",
    "EHR vendors (nationwide network partners)"
  ],
  "id": "P1591",
  "slug": "surescripts-health-information-network",
  "type": "product",
  "version": "1.0",
  "last_updated": "2025-09-07",
  "links_json": {
    "self": "https://www.healthaidb.com/software/surescripts-health-information-network.json"
  }
}